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Extended Stay America - Memphis - Wolfchase Galleria

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2520 Horizon Lake Drive, Memphis, TN 38133 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
Best prices for: 1 room 1 guest
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Extended Stay America - Memphis - Wolfchase Galleria
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Extended Stay America - Memphis - Wolfchase Galleria
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67 reviews from our community

Traveler rating
    4
    5
    6
    10
    42
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6
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18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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    (17)
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There are newer reviews for Extended Stay America - Memphis - Wolfchase Galleria
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Memphis
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 3, 2013

do not stay hear the couch had throw up on the couch and pop and beer stains and bath no good and broken towel holder and broken bath room items poor hotel do not stay and this extremely extremely extremely extremely trash trash hotel.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 4
Marietta, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 28, 2013

We were excited after we called and made a reservation for the Memorial Day weekend since we know the area would be hard to get at that time. I explained to the person that I had a Be Our Guest (BOG) certificate and wanted to use it during the stay. She said it would not be a problem and asked... More 

Was this review helpful? Yes 2
Franklin, Tennessee
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 23, 2013

Looks can definitely be deceiving. The outside landscaping, lobby and location are nice, but once you walk to your room total chaos! The bathtub and sink had soap from a previous stay. One of the pillows had a stain. The room had a little odor. The hotel ran out of toilet paper.. My advice DO NOT STAY HERE!!!!!!!!!!!!

Was this review helpful? Yes 2
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 15, 2013

We had little choice when we booked in due to the festival in May. The room was filthy. Lots of stains on the carpet and sofa. The cooking utensils were dirty. The receptionist kindly replaced our frying pan for a clean one. The kitchen benchtop was dirty. My bedspread had a stain on it.

Was this review helpful? Yes 3
Bowling Green, Kentucky
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 31, 2013 via mobile

Awful. The rooms are disgusting. A picture says a 1000 words so I will post mine. There are so many things that are wrong with this place. The whole hotel reeks of urine. There are more stains than there are clean spots. Burn holes in bedding. Stained counters, hair, debris, and did I mention the strong smell of urine? Cigarette... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed March 30, 2013

Me and My family was pleased with the friendliness of the staff during our stay... The room smelled a little bit but everything seemed to work fine in our Hotel Room.... We were able to cook our own food which I enjoyed... They didn't have much of a choice on there Breakfast but still was good... If I visit Memphis,... More 

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West Palm Beach, Florida
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 28, 2013

It's pretty obvious that this used to be a deluxe property but, age has taken its toll on the interior. The furnishings and especially the carpets are pretty worn out. It's still comfortable enough to spend a week or more and the fact that there is a full kitchen is a plus. While I was there the temps outside were... More 

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1 review
4 of 5 stars Reviewed February 28, 2013

Ok so this is my first hotel review ever and I am writing this because I feel like this place doesn't get the credit it deserves. My husband and I are relocating to the Memphis area and we spent all weekend try to find a temporary place for us to stay for at least a month or longer. We went... More 

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Henderson, Tennessee
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 of 5 stars Reviewed February 23, 2013

hotel is a dump!!! Stinks, Rooms Dirty, Furniture Broken, Rooms with no door knobs. no sheets for sleeper chair, messed up our reservation. then gave us rooms with unmaid beds. no one to answer phone at front desk. AC tore up.

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East Tennessee
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed February 10, 2013

The woman that checked us in was very nice & it's ONLY for that reason that I didn't fill out the survey that was e-mailed directly to me. But, people need to be forewarned about this place! I usually depend on ratings to help choose where I book, but I was in a hurry & didn't this time & I've... More 

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