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Extended Stay America - Memphis - Wolfchase Galleria

2.5 of 5 2520 Horizon Lake Drive, Memphis, TN 38133 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
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Extended Stay America - Memphis - Wolfchase Galleria
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Extended Stay America - Memphis - Wolfchase Galleria
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67 reviews from our community

Traveler rating
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    6
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    42
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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There are newer reviews for Extended Stay America - Memphis - Wolfchase Galleria
See the most recent reviews
Brownsville, Tennessee, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2013

Filthiest Hotel that i have ever stayed at, We stayed in a Suite, the sofa was filthy, room had a bad smell Carpet in hall was filthy & had a bad smell, ants were everywhere. There was a family with small kids running down the hall screaming and making noise all times of the afternoon. We had just finished a... More 

Was this review helpful? Yes 2
Portageville, Missouri
1 review
1 of 5 stars Reviewed October 14, 2013 via mobile

Blood in shower and in bed side table drawer. Soaked wet carpet and bed from leaking AC. No tv remote no light bulbs. Burns in bed spread. Terrible! Worst hotel ever. Move to another room just for it to smell like piss. Carpet filthy. Moldy bathtub. Downright disgusting

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Oolt
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 13, 2013

When I checked in, the staff was friendly enough. The room looked OK, that is until I pulled the bed spread back. There were blood stains on the sheets. I immediately went to the front desk and was given another room and was told this new room was clean. I opened the door to it and it was filthy. Completely... More 

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SAINT LOUIS
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 7, 2013

I've stayed in a number of Extended Stay hotels traveling on business. They serve the purpose of giving me a place to stay, and allow me to save money on meals by providing a place to cook. I don't expect deluxe accommodations, but I do expect some minimum level of cleanliness, maintenance and service. I had several issues with my... More 

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Maple Ridge, Canada
2 reviews
2 of 5 stars Reviewed September 29, 2013

I would to know why this hotel has gone downhill from the last time. I stayed here, which was in July 2013, and I was here for a month. So here is the thing, I came back here cause I had a wonderful room, friendly staff, and great service. I brught my mother here with me this time, the first... More 

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Charleston
2 reviews
1 of 5 stars Reviewed September 9, 2013 via mobile

Until there is new management I wouldn't stay here. Someone got in our room and was sleeping in the bed. He stole money out my purse. Needless to say, I took everything with me after that. The hotel looks really great from the outside and lobby. The hallways are filthy! If I was an inspector I would shut it down.... More 

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Irving, Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 18, 2013

I arrived at roughly 6 pm to check in. There was no staff at the desk. I waited 10 minutes. Finally I found them out back taking a cigarette break. The first room I was given had an awful smell which they tried to cover up with air freshener. HOwever, what I found was the carpet was wet with about... More 

Was this review helpful? Yes 1
Dalton, Georgia, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 11, 2013

This hotel looks very nice from the outside. The interior is a different story. The carpets in common areas are stained. The protective cover over the thermostat in the hallway was hanging. The first floor ice-maker and water fountains did not work. My room was a disappointment. It was cramped and kind of depressing. The carpet was stained and kind... More 

Was this review helpful? Yes 1
San Francisco, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 4, 2013

I have stayed at several Extended Stay properties before and this property's condition was horrible. The halls, stairs and rooms were disgustingly filthy. The carpets needs either a thorough cleaning or better yet replacing. The walls need painting as there are many stains. There were many issues with our first room-- the carpet was disgusting, there were stains on the... More 

Was this review helpful? Yes 2
Victorville, California, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 17, 2013

Well my first room had three lamps and no blubs than my second had bed bugs my 3rd room was ok but the curtains where water stained. At one point they ran out of tp. and towels. They keep saying was because no manager. I guess they district manager cant do anything. I had cob webs in my room that... More 

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Memphis - Wolfchase Galleria

Address: 2520 Horizon Lake Drive, Memphis, TN 38133 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Memphis - Wolfchase Galleria 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stay Deluxe Memphis-Wolfchase Galleria Hotel Memphis
Extended Stay Memphis
Extended Stay America Memphis
Memphis Extended Stay

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