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All 134 Memphis hotels

Extended Stay America - Memphis - Wolfchase Galleria

2.5 of 5 Hotel   |   2520 Horizon Lake Drive, Memphis, TN 38133 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
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14%
Ranked #114 of 134 hotels in Memphis
  • Overview
  • Reviews (62)
  • Photos (26)
  • Amenities
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62 people have reviewed this hotel

Traveler rating
    4
    5
    6
    7
    40
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20
5
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17
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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There are newer reviews for Extended Stay America - Memphis - Wolfchase Galleria
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Charleston
2 reviews
1 of 5 stars Reviewed September 9, 2013 via mobile

Until there is new management I wouldn't stay here. Someone got in our room and was sleeping in the bed. He stole money out my purse. Needless to say, I took everything with me after that. The hotel looks really great from the outside and lobby. The hallways are filthy! If I was an inspector I would shut it down.... More

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Irving, Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 18, 2013

I arrived at roughly 6 pm to check in. There was no staff at the desk. I waited 10 minutes. Finally I found them out back taking a cigarette break. The first room I was given had an awful smell which they tried to cover up with air freshener. HOwever, what I found was the carpet was wet with about... More

Was this review helpful? Yes 1
Dalton, Georgia, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 11, 2013

This hotel looks very nice from the outside. The interior is a different story. The carpets in common areas are stained. The protective cover over the thermostat in the hallway was hanging. The first floor ice-maker and water fountains did not work. My room was a disappointment. It was cramped and kind of depressing. The carpet was stained and kind... More

Was this review helpful? Yes 1
San Francisco, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 4, 2013

I have stayed at several Extended Stay properties before and this property's condition was horrible. The halls, stairs and rooms were disgustingly filthy. The carpets needs either a thorough cleaning or better yet replacing. The walls need painting as there are many stains. There were many issues with our first room-- the carpet was disgusting, there were stains on the... More

Was this review helpful? Yes 2
Victorville, California, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 17, 2013

Well my first room had three lamps and no blubs than my second had bed bugs my 3rd room was ok but the curtains where water stained. At one point they ran out of tp. and towels. They keep saying was because no manager. I guess they district manager cant do anything. I had cob webs in my room that... More

Was this review helpful? Yes 1
Memphis
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 3, 2013

do not stay hear the couch had throw up on the couch and pop and beer stains and bath no good and broken towel holder and broken bath room items poor hotel do not stay and this extremely extremely extremely extremely trash trash hotel.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 4
Marietta, Georgia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 28, 2013

We were excited after we called and made a reservation for the Memorial Day weekend since we know the area would be hard to get at that time. I explained to the person that I had a Be Our Guest (BOG) certificate and wanted to use it during the stay. She said it would not be a problem and asked... More

Was this review helpful? Yes 2
Franklin, Tennessee
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 23, 2013

Looks can definitely be deceiving. The outside landscaping, lobby and location are nice, but once you walk to your room total chaos! The bathtub and sink had soap from a previous stay. One of the pillows had a stain. The room had a little odor. The hotel ran out of toilet paper.. My advice DO NOT STAY HERE!!!!!!!!!!!!

Was this review helpful? Yes 2
Contributor
15 reviews 15 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 15, 2013 via mobile

We had little choice when we booked in due to the festival in May. The room was filthy. Lots of stains on the carpet and sofa. The cooking utensils were dirty. The receptionist kindly replaced our frying pan for a clean one. The kitchen benchtop was dirty. My bedspread had a stain on it.

Was this review helpful? Yes 3
Wilmington, Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 31, 2013 via mobile

Awful. The rooms are disgusting. A picture says a 1000 words so I will post mine. There are so many things that are wrong with this place. The whole hotel reeks of urine. There are more stains than there are clean spots. Burn holes in bedding. Stained counters, hair, debris, and did I mention the strong smell of urine? Cigarette... More

Was this review helpful? Yes 2
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Additional Information about Extended Stay America - Memphis - Wolfchase Galleria

Address: 2520 Horizon Lake Drive, Memphis, TN 38133 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Memphis - Wolfchase Galleria 2.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Orbitz, Extended Stay, Priceline, Tingo, Agoda, BookingOdigeoWL, Venere and Otel so you can book your Extended Stay America - Memphis - Wolfchase Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Memphis-Wolfchase Galleria Hotel Memphis
Extended Stay Memphis
Extended Stay America Memphis
Memphis Extended Stay

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
124

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