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Extended Stay America - Memphis - Wolfchase Galleria

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2520 Horizon Lake Drive, Memphis, TN 38133 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
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Best prices for: 1 room 1 guest
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Extended Stay America - Memphis - Wolfchase Galleria
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69 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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There are newer reviews for Extended Stay America - Memphis - Wolfchase Galleria
See the most recent reviews
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 25, 2014

not a good experience,shame, shame and they kow it. this place is filthy to th ummp degree. the capet is in needed of replacement my Grand children could not get down on the floor to play. Perhaps they should notallow pets in the room if they are not going to clean up after them. The best I could say was... More 

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to the staff are much appreciated; yet, I was disheartened to read that you and your grandchildren experienced such sever cleanliness issues with your room and carpet. I will be meeting with the housekeeping staff to review cleanliness standards to ensure... More 

Franktown, Colorado
1 review
1 of 5 stars Reviewed June 1, 2014

All the hotels in Memphis were booked and we had to stay for a graduation. We checked in around 8pm with 2 small children and was given our room key. The carpets were filthy, the whole place stunk, our room had the door open, pillows and blankets all over the floor, dirty kitchen and clearly was not cleaned or made... More 

Was this review helpful? Yes
Chantilly, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 21, 2014

I thought this would be a good place to stay while in Memphis for 3 days for a graduation -Wrong! Checked in after 10:30 pm, discovered that there were no towels or washcloths in my room, just a bathmat. At 8 am, I asked the front desk for towels, they had none to give me. They said they would get... More 

Was this review helpful? Yes 1
San Francisco
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 10, 2014

My timeshare has a contract with the Extended Stay America hotels so I was forced to stay in three of them during my visit to Tennessee. This one in Memphis had ripped carpeting, only two forks and no glasses. It was dirty, both inside the room and outside. The sheets were so old that the elastic was worn on the... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 6, 2014

Enuf said. Look elsewhere.Hallways were filthy and the stench gagging, would not stay here. Pool looked like a swamp! Staff was very nice, but seems like management doesn't care about upkeep or cleanliness.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 19, 2014

THIS HOTEL WAS COMPLETELY DISGUSTING!! Cigarette stains in non smoking rooms, FILTY bathrooms with hair in showers, bedding had spots in it, furniture looked like someone was murdered on it. All color stains you could think of. Odor was horrible all throughout hotel and rooms. Big stains on floor. And they tried to give us another room but it was... More 

Was this review helpful? Yes 1
Schenectady, NY
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 29, 2014

I arrived at 530 p.m, check-in went smooth. However, as I went to use the only elevator they had I was surprised to find a bag of towels in the elevator and loose ones on the floor. When I reached the floor where my room was there was trash outside of rooms and just randomly in the hallway. This hotel... More 

Was this review helpful? Yes 1
Oxford, Alabama
1 review
1 of 5 stars Reviewed March 20, 2014

As I stated earlier, the place on inside was nasty. From lobby to room and the inside of room. I realize that people live there but if you going to have just over night guests as like myself then maybe section off and keep clean these rooms.

Was this review helpful? Yes
Redlands, California
1 review
1 of 5 stars Reviewed January 17, 2014

I am usually not one to complain but I consider myself a fairly clean person. I have owned my own business and had men stay out of town and never would I put someone up in a place like this. The hallway looks like a car garage, the furniture has chips out of it, lighting fixtures have no cover, my... More 

Was this review helpful? Yes
Naperville, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 4, 2014

We wanted to stay at the Extended Stay America-Memphis on Poplar in a two bed, with sleeper couch non smoking room, but were told the only hotel in the Memphis area which had two double beds an a sleeper couch in the same unit was the Wolfchase Galleria. We reserved this room and registered our account on line to receive... More 

Was this review helpful? Yes 2
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