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All 135 Memphis hotels

Extended Stay America - Memphis - Wolfchase Galleria

2.5 of 5 Hotel   |   2520 Horizon Lake Drive, Memphis, TN 38133 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
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Ranked #112 of 135 hotels in Memphis
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53 people have reviewed this hotel

Traveler rating
    4
    5
    6
    6
    32
See reviews for
17
3
5
17
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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There are newer reviews for Extended Stay America - Memphis - Wolfchase Galleria
See the most recent reviews
Maple Ridge, Canada
2 reviews
2 of 5 stars Reviewed September 29, 2013

I would to know why this hotel has gone downhill from the last time. I stayed here, which was in July 2013, and I was here for a month. So here is the thing, I came back here cause I had a wonderful room, friendly staff, and great service. I brught my mother here with me this time, the first... More

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Charleston
2 reviews
1 of 5 stars Reviewed September 9, 2013 via mobile

Until there is new management I wouldn't stay here. Someone got in our room and was sleeping in the bed. He stole money out my purse. Needless to say, I took everything with me after that. The hotel looks really great from the outside and lobby. The hallways are filthy! If I was an inspector I would shut it down.... More

Was this review helpful? Yes
Knoxville, Tennessee
Contributor
16 reviews 16 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 18, 2013

I arrived at roughly 6 pm to check in. There was no staff at the desk. I waited 10 minutes. Finally I found them out back taking a cigarette break. The first room I was given had an awful smell which they tried to cover up with air freshener. HOwever, what I found was the carpet was wet with about... More

Was this review helpful? Yes 1
Dalton, Georgia, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 11, 2013

This hotel looks very nice from the outside. The interior is a different story. The carpets in common areas are stained. The protective cover over the thermostat in the hallway was hanging. The first floor ice-maker and water fountains did not work. My room was a disappointment. It was cramped and kind of depressing. The carpet was stained and kind... More

Was this review helpful? Yes 1
San Francisco, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 4, 2013

I have stayed at several Extended Stay properties before and this property's condition was horrible. The halls, stairs and rooms were disgustingly filthy. The carpets needs either a thorough cleaning or better yet replacing. The walls need painting as there are many stains. There were many issues with our first room-- the carpet was disgusting, there were stains on the... More

Was this review helpful? Yes 2
Victorville, California, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 17, 2013

Well my first room had three lamps and no blubs than my second had bed bugs my 3rd room was ok but the curtains where water stained. At one point they ran out of tp. and towels. They keep saying was because no manager. I guess they district manager cant do anything. I had cob webs in my room that... More

Was this review helpful? Yes 1
Memphis
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 3, 2013

do not stay hear the couch had throw up on the couch and pop and beer stains and bath no good and broken towel holder and broken bath room items poor hotel do not stay and this extremely extremely extremely extremely trash trash hotel.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 4
Marietta, Georgia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 28, 2013

We were excited after we called and made a reservation for the Memorial Day weekend since we know the area would be hard to get at that time. I explained to the person that I had a Be Our Guest (BOG) certificate and wanted to use it during the stay. She said it would not be a problem and asked... More

Was this review helpful? Yes 2
Franklin, Tennessee
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 23, 2013

Looks can definitely be deceiving. The outside landscaping, lobby and location are nice, but once you walk to your room total chaos! The bathtub and sink had soap from a previous stay. One of the pillows had a stain. The room had a little odor. The hotel ran out of toilet paper.. My advice DO NOT STAY HERE!!!!!!!!!!!!

Was this review helpful? Yes 2
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 15, 2013 via mobile

We had little choice when we booked in due to the festival in May. The room was filthy. Lots of stains on the carpet and sofa. The cooking utensils were dirty. The receptionist kindly replaced our frying pan for a clean one. The kitchen benchtop was dirty. My bedspread had a stain on it.

Was this review helpful? Yes 3

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Additional Information about Extended Stay America - Memphis - Wolfchase Galleria

Also Known As:
Extended Stay Deluxe Memphis-Wolfchase Galleria Hotel
Extended Stay Deluxe Memphis-Wolfchase Galleria Hotel Memphis
Extended Stay Memphis
Extended Stay America Memphis
Memphis Extended Stay
Address: 2520 Horizon Lake Drive, Memphis, TN 38133 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #112 of 135 hotels in Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Memphis - Wolfchase Galleria 2.5*
Reservation Options:
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