We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Memphis - Wolfchase Galleria

2.5 of 5 2520 Horizon Lake Drive, Memphis, TN 38133 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
Hotel website
Hotel deals
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Extended Stay America - Memphis - Wolfchase Galleria
Professional photos View all
Browse nearby
Extended Stay America - Memphis - Wolfchase Galleria
Write a Review

67 reviews from our community

Traveler rating
    4
    5
    6
    10
    42
See reviews for
20
6
7
18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (67)
  • Mar-May only
    (17)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (14)
All months
Huntsville, Alabama
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 9, 2014

My bus company arranged for a large number of its drivers to stay here in August and September 2014. My room was very worn but functional. The carpet needed to be deep cleaned. The lounge chair was worn out and should have been replaced. The bed was the best part - it seemed new even though it was somewhat stained.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

The staff and I read your comments about your stay with us. I am so disappointed that the lounge chair and carpet was not in the best condition during your stay. Please accept my apology. I discussed your comments with the team, and we are working to deep clean our rooms and carpets and to perform better inspections to ensure... More 

1 review
2 of 5 stars Reviewed September 4, 2014

Manager was not friendly at all and staff did not accommodate our needs in a timely manner. The room was pretty clean and everything in the room worked. I noticed ants in our room the second night of our stay and had to end up leaving because the issue was not taken care of.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

Your review for our hotel was recently brought to my attention. Your comments in regards to the cleanliness of the room are much appreciated; yet, I was disheartened to read that you had a pest problem that was not addressed. As this hotel’s manager, I can assure you that I have had our rooms sprayed by pest control. As well,... More 

Lafayette, Louisiana
1 review
1 of 5 stars Reviewed August 10, 2014

Overflowing garbage cans greeted us at entrance to hotel, lobby men's bathroom was disgusting with toilet paper and other things spread everywhere, the front desk was always empty requiring the guest to get their attention as they sat in the office beside the front desk, only one staff member made any attempt to satisfy complaints or apologize, the whole hotel... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize for the cleanliness issues you experienced in the common areas of our hotel, and that the condition and cleanliness of your room did not meet your standards. Your comments were reviewed by the staff, and we are taking strides in keeping the hotel clean by... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 10, 2014

My night at this hotel was by far the most disgusting experience of my life, and I was once hospitalized for a deep wound fungal infection in a third world country. The first room had an open bag of potato chips and a receipt for an adult bookstore on the counter, and toilet paper on the floor. I quietly backed... More 

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your room had an unpleasant odor and such severe cleanliness issues. Please accept my apology. I discussed your comments with the team, and we are making sure to check and double check each room carefully to ensure that all guests... More 

Southwest Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 4, 2014

We arrived at around 2 in the morning after a very long drive. The lady working the front desk was very friendly and helpful. As far as I'm concerned, she should run the place. Our room was a little musty smelling but that happens in the summer. This was an inexpensive place to sleep after days visiting people in the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

I appreciate you bringing your experience to our attention. I am so disappointed to read that you received such poor service from my staff in retrieving the items you left behind. As this hotel’s manager, I can assure you that I have met with them to review this situation and to coach them on how to provide more helpful customer... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 15, 2014

I am giving this hotel a (1) because the survey wouldn't proceed without checking at least one box. We checked in a little after midnight after a long drive. The minute I opened the door you could tell that the no smoking policy was not enforced. The room smelled like crap. The first thing you could observe was the filthy... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

Thank you for your recent review of your stay. The condition of and cleanliness of your room that you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I am implementing a more thorough inspection process with my staff to ensure that our rooms meet standards. I will be working with my maintenance and housekeeping... More 

georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 15, 2014

This was, by far, the worse Extended Stay I have ever been to and I have stayed in several. Since I have had a positive experience at others, we decided to stay here for a vacation in Memphis. When we first arrived, the lobby was impressive but we entered the hallway, we immediately saw problems - doors with shoe kick... More 

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

The staff and I read your comments about your stay with us. I am pleased to read that my staff was so accommodating; however, I am sincerely sorry and disappointed to read of the cleanliness issues you encountered during your stay with us. In response to your feedback, I will be working directly with my staff to review cleanliness standards... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 30, 2014

The outside of this hotel was great, the inside was shabby, smelled bad, carpet peeling away from the wall. Had it not been so late and feeling so exhausted would have never stayed there. Don't waste your dollars on this place. Pick somewhere else that's cleaner and offers better service. We went down for breakfast at 8am (breakfast from 6-9am)... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am elated to read your remarks about the niceness of the outside hotel; however, I am very sorry to read of the cleanliness issues you encountered during your stay. In response to your feedback, I will be meeting with my housekeeping and maintenance staff... More 

Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 25, 2014

not a good experience,shame, shame and they kow it. this place is filthy to th ummp degree. the capet is in needed of replacement my Grand children could not get down on the floor to play. Perhaps they should notallow pets in the room if they are not going to clean up after them. The best I could say was... More 

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to the staff are much appreciated; yet, I was disheartened to read that you and your grandchildren experienced such sever cleanliness issues with your room and carpet. I will be meeting with the housekeeping staff to review cleanliness standards to ensure... More 

Franktown, Colorado
1 review
1 of 5 stars Reviewed June 1, 2014

All the hotels in Memphis were booked and we had to stay for a graduation. We checked in around 8pm with 2 small children and was given our room key. The carpets were filthy, the whole place stunk, our room had the door open, pillows and blankets all over the floor, dirty kitchen and clearly was not cleaned or made... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Extended Stay America - Memphis - Wolfchase Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Memphis - Wolfchase Galleria

Address: 2520 Horizon Lake Drive, Memphis, TN 38133 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Memphis - Wolfchase Galleria 2.5*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Extended Stay, Booking.com, EasyToBook, Orbitz, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Extended Stay America - Memphis - Wolfchase Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Memphis-Wolfchase Galleria Hotel Memphis
Extended Stay Memphis
Extended Stay America Memphis
Memphis Extended Stay

27 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (3)
Viewed
Room/suite (2)
Viewed
View from room (1)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Pool/beach area (1)
Viewed
Room/suite (1)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay