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Holiday Inn Select Memphis - Downtown (Beale Street)

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160 Union Ave, Memphis, TN 38103
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Holiday Inn Select Memphis - Downtown (Beale Street)
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Holiday Inn Select Memphis - Downtown (Beale Street)
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654 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Edinburgh
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a good, clean hotel. Rooms large, bathrooms a bit small but perfectly functional. 5-10 minutes walk from Beale Street. Had a nice breakfast one morning. Staff very friendly and helpful especially at the bar. Would have no hesitation in recommending this hotel, would rate it 3 plus stars.

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

If you are looking for some friendly hospitable and genuine people this is the place. At no time did we encounter a bitter staff member. Fantastic! The parking was unexpected but nonetheless they were so happy and engaging and polite we didn't mind the charge. Keep those smiles up you made our stay delightful. The room was comfortable and clean.... More 

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Top Contributor
89 reviews 89 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel with professional and friendly staff. Excellent rooms with 2 queen size beds. Close to Beale street and the Rock and soul museum. Visited 2009. Restaurant TGI's next to the hotel was fabulous and we are there every night as it was quiet during thanksgiving week.

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Villa Grove, Illinois
Top Contributor
76 reviews 76 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved this hotel! Very friendly staff, great location to enjoy beale street. The hotel is about a 3 block walk to beale. There are plenty of restaurants to try on along the walk( read my review of flying fish, excellent!) The rooms were very nice. It didn't have a fridge or microwave, but if you need anything there is... More 

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Liverpool, UK
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Good price, helpful staff, great rooms and with free wifi, and complimentary breakfast - excellent . Great location for Memphis attractions- Sun Studio ten minute walk away, and Elvis Presleys Graceland can be reached via the hotel free shuttle bus.

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DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for sharing your experience at our hotel with us and with others. I am delighted to hear that you were able to take advantage of our convenient downtown location near so many great attractions and restaurants. It sounds like you enjoyed our hotel accommodations, and I am pleased to hear that you found our hotel to be a... More 

Columbus, Ohio
1 review
2 of 5 stars Reviewed 1 week ago

Stayed here on a Sunday. Early check in went fairly easy. Mandatory valet parking ($22) was a bit much. The location is great, walk easily to Beale. Room was o.k. no major thrills, not needed only staying one night. The morning was a complete other story. NO hot water. Taking a freezing cold shower first thing in the morning is... More 

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for staying with us and sharing your feedback regarding your experience. I apologize for your dissatisfaction and that you had an issue with the hot water in your room. Thank you for bringing this to our attention. Your comments will be shared with our management team so we can address your customer service concerns. Our parking is managed... More 

London UK
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel very central for music venues and Museum for civil rights. Rooms as expected for the price paid. Kimberley (Parking and valet services) couldn't have been more helpful and Dana at reception was excellent. Wouldn't recommend staying for breakfast there - service slow and on both days didn't get our order correct.

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for sharing your experience of our Holiday Inn where the beat begins in Downtown Memphis! We are thrilled you enjoyed our convenient location. Your recognition of the service provided by Kim and Dana is greatly appreciated and will be shared with each of them. We also appreciate your feedback regarding your dissatisfaction of the service provided in the... More 

Dallas, Texas
Top Contributor
83 reviews 83 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

The ONLY positive comment that I can write is the hotel staff including the valet's were all friendly and helpful. The bathroom is so small that a larger person would have a difficult time getting into the tub/shower because the bathroom door is in the way. There was no microwave or mini fridge and even on floor 10 the street... More 

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for being an IHG Platinum Elite member and for sharing your feedback regarding our Holiday Inn Downtown Memphis. It seems our hotel did not meet your expectations. However, I'm pleased that you found our staff to be friendly and helpful during your weekend stay. Being located in the heart of downtown is one of our great qualities; and... More 

Canberra Australia
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived at the hotel around midnight after taking the Amtrak train from New Orleans (which by the way I would highly recommend). Check in was quick and staff helpful. I made my booking through Hotels.com however there was an issue in that the room that was described was not the room i got. I spoke with the staff at... More 

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for your review of our hotel and for providing feedback about your experience. I am happy to know that your check in process was quick and you found our staff to be helpful. Your patience is appreciated regarding the miscommunication with Hotels.com and your requested room type, and it pleases us that it was resolved quickly for you... More 

Poplarville, Mississippi
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I just want to let the administration of the Holiday Inn know what great employees you have working at the hotel. Just to mention a few there was Rhiana at the desk. She was very helpful checking us in. She went above and beyond the duty. Daniel, the valet parking attendant was great with taking care of our vehicle. Always... More 

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for staying with us and for taking time to acknowledge our team members. We are thrilled to hear that you received excellent service from Rhiana, Jesse, Trena, Monterio, and Daniel and that you enjoyed the recommendation to Blues City Cafe. We sincerely appreciate you and hope we can all welcome you back to the hotel very soon! More 

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