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Holiday Inn Select Memphis - Downtown (Beale Street)

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160 Union Ave, Memphis, TN 38103
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Holiday Inn Select Memphis - Downtown (Beale Street)
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Holiday Inn Select Memphis - Downtown (Beale Street)
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672 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wellington, New Zealand
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I were there for two nights and enjoyed our time, The hotel is clean, and comfortable and handy to Beale Street and downtown which was why we had selected it in the first place. The bar/restaurant is not special and service is patchy. Breakfast was the best - either buffet or from the menu. Either way there... More 

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Senior Contributor
29 reviews 29 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel has a great location. However, there are lots of signs of poor management. I woudn't complain if the only problems were a pen that looked like it was very old, and wouldn't write, and the fact yhat no one started a new box of kleenex, so you couldn't get it out of the dispenser. It took 4 trips... More 

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Travelers are raving about these Memphis hotels

Steyning
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were happy with the room and the receptionists were very friendly but utterly clueless. They couldn't give us any information about what was going on or how to get anywhere. The morning we left,our taxi, (which we had booked twice, the night before and the following morning) didn't show up and a friendly guy who was the driver of... More 

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Denver, Colorado
Top Contributor
80 reviews 80 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel many many times over the years as a loyal Holiday Inn business traveler. This hotel has some age but has years of character and charm from downtown Memphis and Beale street that keep me coming back. The staff have always been friendly and helpful and this place has great and easy access to the... More 

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you so much for being a loyal guest of our Holiday Inn where the beat begins in downtown Memphis! We truly appreciate you staying with us and for your kind comments about our staff and our convenient location. We look forward to welcoming you back again and again and again. More 

Stockport, United Kingdom
Top Contributor
96 reviews 96 reviews
35 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Great location, convenient for Beale Street. We arrived with a tour group and got a great welcome from the staff which personally was 110% better than our last visit 15 years ago when the hotel was a Best Western. The rooms were OK not a lot to shout about, clean but a bit small, very cramped, there was a chair... More 

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for staying with us while in Memphis. We appreciate your comments and feedback. It is always nice to hear from someone who has stayed with us in the past. It seems it's been a while since you last visited, and we certainly do appreciate you coming back and sharing your experience with us and other future guests. We... More 

Israel
Top Contributor
153 reviews 153 reviews
44 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 1 week ago

Well, you don't expect much from them, do you? Just effectiveness and efficiency for yheir iwn, and that's fine. Problem there is that they don't care. The lady in the reception don't care- you ask her a question as to the surrounding, she brushes you away telling you it's all straightforward. The cleaning ladies do not care- you ask them... More 

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for staying with us and for sharing your experience. I apologize on the behalf of the hotel as it seems we failed to provide you with excellent customer service during your visit. I apologize again that you were dissatisfied and thank you for bringing these issues that occurred to our attention so we can improve on our customer... More 

Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Great location - within walking distance of Beale Street and riverfront. Friendly staff and valet parking available. Directly across from the Peabody Hotel - a cheaper alternative. Downside is there is no in-room refrigerator and fitness room is super small.

Was this review helpful? Yes 1
DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for staying with us and sharing your experience. It sounds like you were able to take advantage of our convenient downtown location and enjoy some wonderful Beale Street entertainment during your visit. I apologize that you found our exercise room to be small for your workout goals. As an alternative for those that would like more fitness options,... More 

Trenton, ON
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel staff have got to be the friendliest I have ever encountered. The head valet woman (I'm sorry, I can't remember her name now) was the best. She made sure to greet us by name and with a smile every time she saw us. We had some trouble with our vehicle when we were there and she was very... More 

Was this review helpful? Yes 1
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you so much for your wonderful compliments about our hotel and our staff! We are thrilled to hear that we made such a great impression on you while you were staying with us. It is our goal to provide 100% guest satisfaction, and I am pleased to hear that you found our staff to be the friendliest you have... More 

Bridgeport
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Truly enjoyed my stay at the Holiday Inn on Beale. You are very close to all the action/restaurants on Beale Street, short walk to the river front and the New Bass Pro Shop. Now back to the hotel, the service was GREAT! I was treated like a platinum card holder, although I'm just Club member...Thanks to Michelle and Manager Lativia... More 

Was this review helpful? Yes 2
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for taking the time to share your experience at our hotel with us! I am delighted to hear that we made such a wonderful impression on you while you were our guest! Michelle and Lavinzia are great assets to our staff, and they will be so happy to hear that you mentioned them. Your comments will be shared... More 

Sydney, Australia
Top Contributor
62 reviews 62 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Possibly the worst 3 star hotel I've stayed in, grubby carpet, holes in the bed throw, grease marks on the bed head and dark as a cave! Close to Beale Street and all the must see Memphis sights is the only reason I'm giving The Holiday Inn "Select" one star - look else ware!!

Was this review helpful? Yes 3
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for taking the time to share your experience at out hotel with us. It sounds like the Holiday Inn Downtown Memphis did not meet with your expectations.I sincerely apologize for your dissatisfaction with our hotel. I can assure you that this is not typical of our hotel. Thank you for bringing the issues of the cleanliness of your... More 

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