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Holiday Inn Select Memphis - Downtown (Beale Street)

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160 Union Ave, Memphis, TN 38103
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Holiday Inn Select Memphis - Downtown (Beale Street)
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Holiday Inn Select Memphis - Downtown (Beale Street)
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670 reviews from our community

Traveler rating
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    168
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Steyning
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were happy with the room and the receptionists were very friendly but utterly clueless. They couldn't give us any information about what was going on or how to get anywhere. The morning we left,our taxi, (which we had booked twice, the night before and the following morning) didn't show up and a friendly guy who was the driver of... More 

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Denver, Colorado
Top Contributor
74 reviews 74 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel many many times over the years as a loyal Holiday Inn business traveler. This hotel has some age but has years of character and charm from downtown Memphis and Beale street that keep me coming back. The staff have always been friendly and helpful and this place has great and easy access to the... More 

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you so much for being a loyal guest of our Holiday Inn where the beat begins in downtown Memphis! We truly appreciate you staying with us and for your kind comments about our staff and our convenient location. We look forward to welcoming you back again and again and again. More 

Stockport, United Kingdom
Top Contributor
96 reviews 96 reviews
35 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Great location, convenient for Beale Street. We arrived with a tour group and got a great welcome from the staff which personally was 110% better than our last visit 15 years ago when the hotel was a Best Western. The rooms were OK not a lot to shout about, clean but a bit small, very cramped, there was a chair... More 

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for staying with us while in Memphis. We appreciate your comments and feedback. It is always nice to hear from someone who has stayed with us in the past. It seems it's been a while since you last visited, and we certainly do appreciate you coming back and sharing your experience with us and other future guests. We... More 

Israel
Top Contributor
143 reviews 143 reviews
41 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Well, you don't expect much from them, do you? Just effectiveness and efficiency for yheir iwn, and that's fine. Problem there is that they don't care. The lady in the reception don't care- you ask her a question as to the surrounding, she brushes you away telling you it's all straightforward. The cleaning ladies do not care- you ask them... More 

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DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for staying with us and for sharing your experience. I apologize on the behalf of the hotel as it seems we failed to provide you with excellent customer service during your visit. I apologize again that you were dissatisfied and thank you for bringing these issues that occurred to our attention so we can improve on our customer... More 

Travelers are raving about these Memphis hotels

Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Great location - within walking distance of Beale Street and riverfront. Friendly staff and valet parking available. Directly across from the Peabody Hotel - a cheaper alternative. Downside is there is no in-room refrigerator and fitness room is super small.

Was this review helpful? Yes 1
DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for staying with us and sharing your experience. It sounds like you were able to take advantage of our convenient downtown location and enjoy some wonderful Beale Street entertainment during your visit. I apologize that you found our exercise room to be small for your workout goals. As an alternative for those that would like more fitness options,... More 

Trenton, ON
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel staff have got to be the friendliest I have ever encountered. The head valet woman (I'm sorry, I can't remember her name now) was the best. She made sure to greet us by name and with a smile every time she saw us. We had some trouble with our vehicle when we were there and she was very... More 

Was this review helpful? Yes 2
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you so much for your wonderful compliments about our hotel and our staff! We are thrilled to hear that we made such a great impression on you while you were staying with us. It is our goal to provide 100% guest satisfaction, and I am pleased to hear that you found our staff to be the friendliest you have... More 

Bridgeport
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Truly enjoyed my stay at the Holiday Inn on Beale. You are very close to all the action/restaurants on Beale Street, short walk to the river front and the New Bass Pro Shop. Now back to the hotel, the service was GREAT! I was treated like a platinum card holder, although I'm just Club member...Thanks to Michelle and Manager Lativia... More 

Was this review helpful? Yes 2
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for taking the time to share your experience at our hotel with us! I am delighted to hear that we made such a wonderful impression on you while you were our guest! Michelle and Lavinzia are great assets to our staff, and they will be so happy to hear that you mentioned them. Your comments will be shared... More 

Sydney, Australia
Top Contributor
62 reviews 62 reviews
31 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Possibly the worst 3 star hotel I've stayed in, grubby carpet, holes in the bed throw, grease marks on the bed head and dark as a cave! Close to Beale Street and all the must see Memphis sights is the only reason I'm giving The Holiday Inn "Select" one star - look else ware!!

Was this review helpful? Yes 2
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for taking the time to share your experience at out hotel with us. It sounds like the Holiday Inn Downtown Memphis did not meet with your expectations.I sincerely apologize for your dissatisfaction with our hotel. I can assure you that this is not typical of our hotel. Thank you for bringing the issues of the cleanliness of your... More 

Leeds west yorkshire
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel 2 nights whilst on an organised tour. The room was clean and comfortable. The location was excellent for Beale Street. We tried to us the restaurant for breakfast one morning but it appeared the service was slow. So we went to the coffee shop in the hotel which was fine.

Was this review helpful? Yes
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for sharing your experience at our hotel with us. It sounds like you enjoyed your stay with us. I am happy to hear that you liked your room and accommodations, and that you were able to enjoy our convenient location within walking distance to Beale Street. I sincerely apologize that you were unable to eat breakfast at our... More 

Clifton, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The minute we entered the room, I was overwhelmingly repulsed by the dingy carpet, window sheers and bedding. I cannot remember the last time a hotel room made me feel that way. The white sheets, and especially pillowcases looked like they hadn't been washed or ironed and were less than inviting. We had a wedding to attend, so we didn't... More 

Was this review helpful? Yes
DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for sharing your opinion of our hotel with us. It sounds like our hotel did not meet with your expectations. I regret your dissatisfaction with the Holiday Inn Downtown Memphis. Thank you for sharing your comments with us. They will be shared with our management staff. More 

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