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Courtyard Marriott Downtown

#19 of 134 Hotels in Memphis
Certificate of Excellence
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75 Jefferson Ave, Memphis, TN 38103
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Courtyard Marriott Downtown
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251 reviews from our community

Traveler rating
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    108
    28
    8
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed today NEW

Location: Great..but please note that the trolley system is down. The front desk clerk was kind enough to give us a map of the trolley system but forgot to tell us that it is shut down. Hotel is in the middle of everything. The hotel sits in a cluster of three other hotels so it can get congested on the... More 

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Cairns, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall enjoyed my stay. Clean, comfotable rooms. Great bed / pillows. Enjoyed lounge area with fireplace. WiFi issues in room. Sometimes connectde other times no reception. Helpful and friendly staff.

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thanks for your stay. Sorry you had internet issues. We have just completed an upgrade to our internet service. The change in providors and available bandwidth will be a great improvement over our previous service. Hope to see you again soon. More 

Calhoun
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great location and a beautiful property located in the heart of Memphis. The service was outstanding and the location could not have been better to get a good view of a city with so much to offer. I highly recommend this hotel.

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Glad you enjoyed your stay and hope to see you again on your next visit to Memphis. Spring will be here soon great time to catch the Memphis in May Music and BBQ festivals! More 

Atlanta, Georgia
Top Contributor
91 reviews 91 reviews
44 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 10, 2015

Nice, clean Courtyard is walking distance from Beale Street and downtown nightlife. The guest rooms were clean and comfortable. The meeting room was excellent with plenty of space. The Bistro was well run and had lots of energy for early morning travelers getting started early. Staff was great. Would stay again.

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thanks for your comments regarding your stay with us. Hope to see you again soon. More 

West Memphis, Arkansas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 3, 2015

I couldn't have asked for a better place to stay. The hotel was clean and the staff friendly. I would recommend this hotel. Very comfortable, clean, quiet and the bed was a perfect mix of soft and firmness. It would be nice for there to be complimentary coffee in the lobby, like there are in other hotels of this class.

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Glad you enjoyed your stay with us and hope to see you again on your next visit to Memphis. Our hotel, like all Courtyard properties, does not offer free lobby coffee. We do offer complimentary in room coffee for our guests. An additional option is Starbucks coffee which is available in the Bistro. Thanks again for staying with us. More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 3, 2015

My only negative thought is the hotel charges you $15 parking a day in the same parking deck I could have parked in for $5/day. That kind of chapped my @$$ if you know what I mean. Otherwise the hotel staff was very friendly & helpful. The lounge/bistro area was clean, comfortable, & moderately priced with good food. I would... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thanks for your stay with us and glad you enjoyed the hotel. Also, would like to clarify the parking issue you mentioned. The parking facility that our guest cars are parked in does have a $5 fee for daily parkers leaving prior to 5pm. Any cars that leave the garage after that time are charged an additional hourly rate for... More 

USA
Top Contributor
113 reviews 113 reviews
75 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed January 30, 2015 via mobile

This is a nice hotel. Room was clean. Nice stand up shower. Nice lobby area. My only complaints are there is no free coffee in the lobby ( though you do have a coffee machine in the room but I never use those). Also there is no recognition or perks for gold elite members. Not even free bottled water. This... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thank you for staying with us. We are happy you enjoyed your stay and hope to see you again on your next visit to Memphis. Thank you also for your loyalty to Marriott and your Gold rewards status. More 

Tupelo, Mississippi
1 review
5 of 5 stars Reviewed January 20, 2015

The Courtyard Downtown is the best hotel in Memphis. My family had 2 rooms for 2 nights last June 20-22. (Late review) The Hotel, the lobby, the guest rooms and bathrooms were above clean, well arranged, quite; I wanted to take the pillows home with me. The staff at the desk was friendly, helpful and courteous as was all the... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thank you for your comments and staying with us. I will share your comments with our staff who surely appreciate your recognition of their service. We look forward to having you as our guest again soon. There are many fun activities coming up soon as well as the opening of the Bass Pro Shop store in the remodeled Pyramid. Thanks... More 

Homewood, Illinois
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 5, 2015

My daughter and I stayed recently for three nights. Very nice hotel; we had a clean, large, and beautiful room with comfortable beds, super clean bathroom. Staff we encountered was very friendly. Special shout-out to valet staff for their cheerful attitudes in very cold weather! We did try the outdoor hot-tub which was nice. Beale Street was an easy walk,... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thanks for your nice comments. Happy you enjoyed the hotel and our city. Hope to see you again soon. Our newest attraction, Bass Pro Shop which will open in May in the remodeled Pyramid, will be a great attraction and have something for everyone. Look forward to your next visit. More 

New York City, New York
Top Contributor
62 reviews 62 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed January 3, 2015

We only stayed one night and, in all fairness, it seemed to be a pretty busy night for them as there was a large party going on with many guests staying in the hotel. However, at the time we checked in there was only one other couple checking in, still we were handled very briskly and efficiently, but without even... More 

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Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Dear Galaxy775, I would certainly like to apologize for us not providing you with exceptional guest service. We strive to provide our guests with out of the box service, but in this case we failed to do so. Your feedback has been shared with our entire team. We hope that you consider us again for your hospitality needs if your... More 

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