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Courtyard Marriott Downtown

3.0 of 5 75 Jefferson Ave, Memphis, TN 38103
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Certificate of Excellence 2014
Courtyard Marriott Downtown
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236 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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travelgirl3644
Top Contributor
54 reviews 54 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I loved the location of this hotel. It's within a short walk to Beale street. There are plenty of shops, restaurants, and bars nearby. Our room was clean and spacious. It was quiet too. It had a nice view of the courtyard and hot tub. I was not thanked for being a platinum member, nor did I receive a welcome... More 

Was this review helpful? Yes
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We decided to enjoy an evening downtown after a Tiger basketball game. This hotel was clean and the staff was friendly and helpful. After a disappointing Tiger game we came back to the hotel and we were able to walk everywhere. We walked to Flight for dinner and stopped by the Madison for an after dinner drink. These two places... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

I was at that Tiger game! Happy to hear your stay was a good one after a disappointing basketball game. Lets hope for improvement so on your next stay with us you can enjoy a Tiger victory and you stay at the hotel. More 

Toronto, Ontario, Canada
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Hotel was clean, good location downtown - unfortunately, the staff when I arrive was sitting in the restaurant and wasn't happy to serve me. I was definitely taking them away from the TV - and I wasn't thanked for being Platinum + no arrival gift/offer for a drink...and in the morning, the staff was too busy sorting receipts,...to help... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thank you for taking the time to share your comments with us. Please be assured that the actions of the staff when you arrived are not typical of the service we extend to our guests. We have investigated your comments and corrective action taken with those staff members involved to insure that your experience is not repeated. Thank you again... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed here as a couple for a weekend. Freezing cold outside, so the valet service was very convenient!(little expensive considering you pay $18/day plus a tax, plus tips) Hotel staff was beyond friendly!! We did not meet one staff member that was the least bit unfriendly. Our room was on the fourth floor. VERY quiet and VERY clean! We did... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thank you for staying with us. Hope to see you again on your next visit to Memphis! More 

Florissant, Missouri, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 2, 2014

Location is great and the room is nice. The bed was hard as a brick and we had back pain the day after, which is not good if you want to walk to Beale street. Also we returned from dinner around 6:00 pm and the room was still not serviced. The worker was in the room across from ours and... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thank you for staying with us and taking the time to share your comments with us. We regret that your stay was not as comfortable as you hoped for. We realize that bedding is very personal to each individual. While we would hope that the beds would be comfortable to all guests we do realize that not all guests have... More 

Huntington, New York
Top Contributor
88 reviews 88 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 22, 2014

My 3 sisters and I were in town for 3 days for a family wedding. We chose the Courtyard for its location and affordable price. We were very happy there. It is a much more upscale Courtyard than I am used to, with a very clean and stylish lobby. It is located within walking distance to everything. The trolleys were... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Glad to hear you enjoyed your stay. Hope to see you again on your next visit to Memphis. More 

Budapest, Hungary
Contributor
13 reviews 13 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 19, 2014

lovely hotel, beyond its class. We spent here 3 awsome days. This one was far the best during our 10 days trip from New Orleans. Highly recommended. The wlaking streets are 5 blocks away. We did not have breakfast instead tried one of the many nearby.

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thank you for staying with us! Glad to hear you had a great stay. Look forward to your next visit. Please try the Bistro for breakfast one morning or maybe a Starbucks coffee on your way out for the day. More 

Weyers Cave
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 13, 2014 via mobile

We called ahead to set up early check in and asked to get in @1:30pm. There were 2 women on duty. The younger lady was sooo rude and nothing inviting about her and very bad with our first impression. She started to give our room to another couple that walked in an hour later. We were given the room that... More 

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Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Dear Mercedesown, Thank you for your feedback regarding your stay. We understand that it was your birthday celebration and we're glad you chose us!!However, I certainly apologize for any employee rudeness and for us not having your guestroom serviced immediately before your return. We are looking to this issue for resolution. We're certainly glad that our Bistro staff was able... More 

Dumfries, Virginia
Top Contributor
68 reviews 68 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 10, 2014

This hotel has a great location! It is right downtown basically at the Mississippi River! They offer valet parking $18/night and self parking $15/night. The parking garage is within a 2-5 minute walk from property with in and out privileges. You are in walking distance off everything Memphis has to offer except Grace Land. We enjoyed breakfast every morning at... More 

Was this review helpful? Yes 1
Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Dear RC, Thank you for your feedback regarding your stay. We're delighted that you enjoyed your stay with us! We will place immediate concern on your shower experience during your visit. Other than that,we'll be pleased to have you again as our guest!!! Thank you for your business and take care! More 

Seattle
Top Contributor
257 reviews 257 reviews
87 hotel reviews
222 helpful votes 222 helpful votes
4 of 5 stars Reviewed October 6, 2014

I wanted a clean, decent hotel room for one night in Memphis, convenient to the tram to Mud Island for a show, and the Courtyard was a perfect choice. It is a fairly new property, sparkling clean and modern, and only 2-3 blocks walk to the tram. It's also not too far to walk to Beale Street. The room was... More 

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Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Dear Seattle, Thank you for your most recent feedback. We delighted that you chose us for your hospitality needs!! Glad you had a great time visiting our city. Sometimes valet service can be challenging based on hotel occupancy. Other than that, we hope to see you again soon and thank you for your business. More 

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Additional Information about Courtyard Marriott Downtown

Address: 75 Jefferson Ave, Memphis, TN 38103
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Marriott Downtown 3*
Number of rooms: 128
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Also Known As:
Courtyard Marriott Downtown Hotel Memphis
Hotel Style:
#15 Romantic Hotel in Memphis
#21 Family Hotel in Memphis

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