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All 134 Memphis hotels

Courtyard Marriott Downtown

3.0 of 5 Hotel   |   75 Jefferson Ave, Memphis, TN 38103
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84%
Ranked #20 of 134 hotels in Memphis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
honestfred5 Huntsville, Alabama
  • Overview
  • Reviews (222)
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222 people have reviewed this hotel

Traveler rating
    94
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    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Huntsville, Alabama
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Bid on two nights at this hotel at a fundraising silent auction. Hotel was only a year old, and was located right on Main St., where the streetcars run (when they put them back in service in maybe a year or two) and only a few blocks from Beale St. and Mud Island. Facilities were good, and the staff was... More

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thanks for staying with us. And we look forward to having you as our guest in the future. We will discuss with our staff how we can make sure our guests are clear on parking options and directions to the parking garage if the decide to self park. More

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Courtyard Downtown was close enough to walk to all the cool places and restaurants, comfortable and classy. The corner rooms are better, and the rooftop terrace looks like it could be nice in the evening when it's cooler. Given the warm temps in August, I'd say a pool would be a welcome addition though!

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thanks for staying with us. Hope you can return soon and enjoy the hot tub and fire pit on a cooler evening! More

Nebraska
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was only the second time in my life that I got lost in a parking garage, and there was an off-duty staff member who saw me looking at a variety of incorrect paths to my room. The other parking lot was also a Marriott property (in Mobile), and the assistance offered by the staff member and the front desk... More

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thanks for your stay. We will work to clarify the directions to and from the parking garage. Look forward to your next visit to Memphis. More

Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We were supposed to stay two nights but had to leave at 7 pm on the second night of our stay because they had 40 rooms of frat boys and their girlfriends at the hotel. From 4 pm until we left, they were rolling coolers in from their cars, partying in the hallways, and spilling beer in the elevator. The... More

Was this review helpful? Yes 1
CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

We are sorry that the actions of some of our other guests caused you to be inconvenienced. We have security that patrols our property to prevent this type of situation. We will determine why they were unable to resolve the noise issues. Additionally, due to the nature of your departure, we should not have charged you upon your departure. A... More

Twinsburg, Ohio
Top Contributor
163 reviews 163 reviews
42 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located near the nice restaurants and Beele Street, as well as the major hospital systems in town. The lobby is great and the rooms are standard Courtyard. I got a room rate that was not beatable for midweek. The staff was very nice too. I last stayed here about 4 years ago and would return here in... More

Was this review helpful? Yes 1
Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Thanks Bruce C for your great feedback regarding your most recent stay! We are truly elated that we are your top choice for your Memphis visits! I'm glad that you had a blast on Beale Street and as you may have noticed during your 4yr travel here that it only gets better. We do thank you and hope to see... More

Grapevine, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2014

I have stayed at numerous higher end hotels while traveling on business (Fairmont, JW Marriott, Four Seasons) and I consistently have as good an experience at Courtyards as I do anywhere, even though it is not a high end property. This is my favorite Courtyard of all their properties that I have visited. We have stayed here 3-4 times and... More

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Happy to hear you enjoyed your stays with us. On your next visit you may want to rent a car and see some of the sights that are not in walking distance. We have an excellent zoo and several museums that are nearby. And of course there is always Graceland! See you again soon. More

Norcross, Georgia
Top Contributor
78 reviews 78 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed July 9, 2014

I can not say enough about this hotel. It was located downtown near everything. The entire staff that I was in contact with (front desk, valet, housekeeping) was simply Outstanding and very knowledgeable and informative of the surroundings and activities. Their recommendations were perfect and on point! My room was so clean and well decorated. I felt right at home... More

Was this review helpful? Yes 1
Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Thanks Dr Alias, we certainly are delighted that you enjoyed your stay with us. It makes feel great with pride when our guests have a wonderful time!!!😀We hope to see you again soon!!! More

Senior Contributor
22 reviews 22 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 6, 2014

Beautiful hotel lobby with clean and updated entryway. Check in staff member was very helpful whenever we had questions, we accidentally reserved the room for the wrong date and they helped us to correct our reservation and honored the original price. Parking was a bit challenging since we opted to not use the valet we had to walk a block... More

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Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Thanks Dave-Jenn 996 we're glad that you enjoyed your stay with us!! Being a downtown property in any city could be a little challenging at times, but we are consistently working harder! I'm also glad that our staff was able to assist you with all of your needs. However, having associates assist you while on personal calls is absolutely unacceptable.... More

Brighton, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 6, 2014 via mobile

Really pleased with this hotel. From ease of check in, you can have valet parking for $18 or self parking for $15 it seemed easier to have valet parking and certainly this was the best option. The rooms are spacious and clean and also provided is a coffee machine and large TV. The bathrooms have really big showers ( no... More

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Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Thanks mel_rainbow childcare! We certainly appreciate your given feedback. We're glad that you enjoyed your stay with us. We due in fact have bathtubs at this property located on the third floor only and some are even handicap accessible if needed and thanks again for choosing us! More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 27, 2014

As a Marriott Rewards Platinum member I am extremely disappointed in this property. This is the first review I have ever written but felt it necessary to contribute. I was stunned to find the room in the condition I did when I arrived after a long day of travel. I was ready for a little rest to prepare for a... More

Was this review helpful? Yes 1
Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Thank you Mr. Jeff W. for your most recent responses regarding your stay at our hotel. We strive daily to provide all of our guests with exceptional service. However, your cleanliness issue is totally unacceptable and doesn't truly represent the work or standards of our entire hotel. I express my sincere apologies and we will be using this incident as... More

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Additional Information about Courtyard Marriott Downtown

Address: 75 Jefferson Ave, Memphis, TN 38103
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Marriott Downtown 3*
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Also Known As:
Courtyard Marriott Downtown Hotel Memphis

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style
#13 Romantic Hotel in Memphis #15 Family Hotel in Memphis
Hotel Class
Number of rooms
128

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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