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Courtyard Marriott Downtown

#23 of 135 Hotels in Memphis
Certificate of Excellence
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75 Jefferson Ave, Memphis, TN 38103
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Courtyard Marriott Downtown
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

For the price one would expect a few amenities. There was no refrigerator in the room. There was no luggage rack. Parking was extremely over priced and no breakfast was provided. I would not book this hotel again. A few nights later we stayed in a La Quinta for less than half the price and had more amenities including laundry... More 

Was this review helpful? Yes
Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Dear jshowington, We are disappointed to see that your stay with us wasn't enjoyable. We do offer valet laundry services along with an onsite guestroom laundry. We do provide extra amenities by request! Unfortunately, Courtyard brand doesn't offer free breakfast, but there are rates during the time of reservation that include breakfast. We hope you consider giving us another visit!... More 

Lafayette, Louisiana
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Room was corner king. Spacious. Balcony was great to come out on after day out and relax without being in confines of room. Hotel food left lot to be desired. Much better to walk out and find somewhere to get something. Staff kind and helpful. Great proximity to Pyramid and Mud Island. Not at bad walk to Beale.

Was this review helpful? Yes
Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Dear MAG 1989, Glad to see that your enjoyed your visit here with us! Memphis has a lot of great attractions maybe you should consider Graceland on your next visit!!! Thank you for your business and take care. More 

Nashville, Tennessee
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We've stayed at this hotel twice on visits to Rhodes College. It's a very nice property and easy to get to from the college. The value is excellent, and it's near lots of great downtown Memphis restaurants while also being convenient to Midtown.

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thank you for your comments about our hotel. We hope to see you again soon. More 

1 review
3 of 5 stars Reviewed 5 weeks ago

The hotel's AC wasn't working the entire time we were there. We came from out of town for a wedding and when I were checking in we were told that they were working on getting it fixed. They offered to not charge a cancellation fee if we decided to stay somewhere else. After going back and forth on Twitter with... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thank you for your feedback. We regret the problem with our air conditioning system that had it working at reduced capacity. Due to difficulty in repairs being made the situation was not resolved as quickly as anticipated. Repairs have been made and cooling capacity returned to 100%. Please be assured this was an unusual situation and not typical of the... More 

Edmond, Oklahoma
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 26, 2015

Booked here since it was close to the river and Mud Island. Location was super convenient to where we needed to go and to food. Parking was a block away. Didn't realize that when we booked. $15 for self parking! Room was decent. AC never seemed to cool room off completely. Bed was ok. Tried to get ice on our... More 

Was this review helpful? Yes 1
Lois D, Front Office Manager at Courtyard Marriott Downtown, responded to this review

Thank you for commenting on your stay. I apologize for the A/C issues during your stay, I totally understand how hot and humid Memphis weather can be. We would love for you to visit again, thanks for staying with us! More 

Dyersburg, Tennessee
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 24, 2015

We often stay here while in Memphis to shows or games. Location is very convenient to everything downtown. Bistro cafe has very good sandwiches and drinks. All staff we have encountered is always friendly and helpful when asking questions about area restaurants etc. Nice, clean quiet hotel in a busy part of town.

Was this review helpful? Yes 1
CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thanks for staying with us. Hope to see you again on your next trip to Memphis. More 

Birmingham, AL
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed June 21, 2015

It doesn't take much at a courtyard to make the stay better than most. This one was average. I opted to valet my car($18) rather than self park($15). My two day stay wasn't worth hassling with parking in an already crowded space. I have to say, the valet lady was the highlight of the trip. She was courteous, prompt and... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thank you for your stay and we wish you were not disappointed with your stay. Your comments will be shrared with our team and used to improve our guest experience. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed June 11, 2015

My family and I stayed here one night and I must say the staff were all very friendly and helpful. Our room was very quiet, we loved the view and we really enjoyed sitting out on the balcony. I would stay here again if we go back to Memphis. The hot tub on the second floor was also a huge... More 

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CourtyardMemDowntown, General Manager at Courtyard Marriott Downtown, responded to this review

Thank you for staying with us. Hope to see you again on your next visit to Memphis! More 

Perth, Australia
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 10, 2015

Great location within comfortable walking distance to all attractions. 10 min stroll to popular Beal St. Very helpful staff. Excellent modern spacious room. Great decor throughout entire hotel. Good breakfast. Would definitely stay here again.

Was this review helpful? Yes
Deshanya W, Manager at Courtyard Marriott Downtown, responded to this review

Dear Aussiecouple258, Thank you for your most recent comments regarding your stay with us. Please plan on joining us for our annual Fourth of July Firework celebration downtown on the river. Our hotel is an excellent location for this event. Thank you for your business!!!!! More 

Lexington
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed June 8, 2015

The rooms are nice and the bed comfortable but the carpet had obviously not been vaccumed (gravel and long black hair noted). The air conditioning never got cool enough at night despite being set on 65 degrees with fan on high. It wasn't hot in the room but if I hadn't have brought my travel fan it may have been... More 

Was this review helpful? Yes 1
Lois D, Front Office Manager at Courtyard Marriott Downtown, responded to this review

Dear Luvmooney- Thank you for staying with us and taking the time to share your experience. Our goal is to provide each guest with great service and I'm sorry that was not your case. I'm glad you were able to enjoy the convenience of the downtown trolley bus and hope you will visit again. More 

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