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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

#15 of 134 Hotels in Memphis
Certificate of Excellence
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2751 New Brunswick Road, Memphis, TN 38133
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1 room 1 guest
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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
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219 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My families yearly play date consist of a overnight stay at nice place for relaxation and fun. Last year it went OK. This year it went better than OK. Our stay here was so nice. The front desk and rest of the staff very friendly,nice and helpful. I had 4 girls and anyone with kids know how crazy that could... More 

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Chicago
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The staff was pleasant, but not friendly. I had a problem with the tv in my room. It did not get ALOT of channels. I was told the first night by a female employee that they were booked and I could not change rooms. After complaining the second night, I was told the same thing by a male employee, and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review

Dear NecieChicago Thank you for taking the time to share your experience with us. It is disheartening to know that you were not able to fully enjoy your stay due to our in-room television and the overall level of service you have received. I deeply apologize for any inconvenience you may have experienced. Please be assured that your comments are... More 

Gallatin, Tennessee
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm being wooed by Holiday inns. I like them. This one is in good location for Memphis. SAFE. Restaurant in house. Would stay again. Clean rooms, easy to find. Close to highway. Decent workout room. I'll be back. Happy hour. Old vintage holiday inn stuff. Cool.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was the cleanest, most nicest room I have ever stayed in! I definitely recommend this hotel. The staff was awesome and the room smelled clean when we first walked in! LOVE staying in a clean hotel! Although I wish we could've had free breakfast lol

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Bailey, Colorado
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7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was in Memphis for two weeks for business, and I was wary of being in a hotel that long. My fears were immediately put to rest upon arrival, and the staff only became more in tune with my likes and needs as the time went on. The hotel is clean, the room was nice and well kept, and the... More 

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Bowling Green, Kentucky
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 17, 2015

This hotel is right off the highway with many restaurants close by to chose from and close to downtown. We were there for a convention and the girls at the desk were friendly and very organized. They offer a hot breakfast buffet with a good variety of items and plenty of it. Plenty of parking. The rooms were clean. Many... More 

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North Little Rock, Arkansas
Level Contributor
7 reviews
4 of 5 stars Reviewed July 16, 2015

My husband and I went away for the weekend. All in all, hotel was good. Only a couple of issues. Once we got settled in our room for the night, we realized the TV didn't work properly.....kept shutting off and/or blacking out. They gave us another room quickly but we had to re-pack all of our stuff to move. In... More 

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Bentonville
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3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 9, 2015

Stayed one night in this hotel and did not use many of its amenities. The hotel was clean, well kept and the staff that assisted was helpful. The room was clean. There is also a nice indoor pool and hot tub. Will definitely stay there again if in the area.

Was this review helpful? Yes 1
Dallas, Texas
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed July 7, 2015

When we booked the room we were told that we would have a sofa in the room but we didn't. Room felt small. Clean but small. The breakfast buffet was excellent. Plenty of food and a good quality. Was surprised though that check-in personnel appeared to be lacking a high school education. Disregarding that though it was an average stay.

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review

Dear wwarren777, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy that you liked our breakfast selection. On the other hand, I am sorry for the unsatisfactory service you received from the the desk staff. I also apologize for the inconvenience you had over the confusion on room assignments.... More 

Austin, Texas
Level Contributor
189 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 28, 2015

We were looking for a hotel with good security because we were pulling a boat. We were pleasantly surprised when we met a security guard in the parking lot. Hotel was up to normal standards and was very comfortable. We were too late to eat at the restaurant but ordered delivery and Diminos came through. Libby had free coffee.

Was this review helpful? Yes 1
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