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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

#14 of 134 Hotels in Memphis
Certificate of Excellence
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2751 New Brunswick Road, Memphis, TN 38133
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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
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203 reviews from our community

Traveler rating
    137
    39
    17
    5
    5
See reviews for
56
33
11
68
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Allison Park, Pennsylvania
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed while travling to Dallas spent a night in this hotel. The hotel staff was very helpfull and the rooms were spacious and clean. If you want a good night sleep the rooms are very quiet. The hotel does have a on site restaurant an bar. We did not use either. There is alot of other... More 

Was this review helpful? Yes 1
United States
Senior Contributor
33 reviews 33 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 12, 2014

We plan our granddaughters birthday here every year. We pay for a room and she has a indoor swimming pool birthday party in the winter what more fun could she have. The room was very nice and clean and felt cozy. We went down to the pool at a great time. The water was beautiful and all the kids had... More 

Was this review helpful? Yes 3
Conway, Arkansas
Contributor
17 reviews 17 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 12, 2014 via mobile

This is a great hotel for business, pleasure, and any get away needed. It is immaculately clean, well decorated and rooms appointed with modern furniture and appliances. The team was very friendly and helpful. It was nearby many good restaurants and shopping venues. We will most definitely stay there again!

Was this review helpful? Yes 3
Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

The hotel was very nice. I felt safe in the hotel and it's near shopping. The restaurant was a little slow on service, but the food was good. The parking is close and free. The staff was very friendly.

Was this review helpful? Yes 2
st louis
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 1, 2014

We decided to do half way for Thanksgiving and choose this hotel for our family gathering due to the indoor pool for the kids. The hotel was exactly what we needed and we were very pleased with everything. The hotel pool is very large, clean and was not crowded - although it needs more guest towels. The bar food was... More 

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 20, 2014

I am not sure why people are writing great things about this average hotel. In short, the mattresses are sprung and need updating, my room smelled strongly of mildew (was there a flood in here?), the walls are paper thin (couldn't sleep so tried watching TV, but neighbor banged on wall all night). And, when I asked for a late... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review

Dear CadenceBleu, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bed condition, room condition, noise, and customer service which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel will be reviewed... More 

Mesquite, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2014

The location is wonderful. Very convenient with lots of shopping and restaurants nearby. The hotel has a great restaurant as well. This was my second visit and I was not disappointed. The staff was extremely friendly and helpful.

Was this review helpful? Yes 1
Hampton, New Hampshire
Top Contributor
98 reviews 98 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed November 3, 2014

Front desk staff was ok, room was not. First, this hotel is in a very very busy area near a large mall. Within walking distance to eateries. We walked to Texas Roadhouse while there. Lobby area looks clean and nice. Room was not. There was a large bright red stain on the carpet in the bedroom of our room. There... More 

Was this review helpful? Yes 1
Kemmons, Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review

I apologize for the cleanliness issues you experienced during your stay. We appreciate the feed back on the room you stayed in during your stay. I plan to have our maintenance and housekeeping team go over your room and correct the issues you brought to our attention. If you would like to discuss this matter further please don't hesitate to... More 

Murfreesboro, Tennessee
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 23, 2014 via mobile

I never stay at a Holiday Inn. I just don't consider it. Usually I stay at a Hilton or Marriott, sometimes an Embassy Suites. Everything was sold out downtown so I booked this hotel and was shocked. IT IS GREAT. The people were very friendly, the rooms were very modern and new, the food at the restaurant was great. Don't... More 

Was this review helpful? Yes 2
Rogersville, Tennessee
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2014

I was there for 5 days and it went well. Everything was clean and staff was cordial. They swapped my room after the 3rd night and never offered a reason or option. No big deal. The room they put me in was not as good as the first. Bed looked sat in.. I will stay there again.

Was this review helpful? Yes 1
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