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All 134 Memphis hotels

DoubleTree by Hilton Hotel Memphis

3.0 of 5
5069 Sanderlin Avenue, Memphis, TN 38117
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DoubleTree by Hilton Hotel Memphis
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51%
Ranked #50 of 134 hotels in Memphis
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228 reviews from our community

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tupelo, ms
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 18, 2013 NEW

I got a very good deal on this hotel so I decided to give it a try even though the reviews are not great. First off this hotel does need a refresh. there are several little things like the curtains being broken, tile being broken in the bathroom, and the shower head just kinda spurting with not much pressure. Now,... More

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See 8 more reviews by jaswan79 for Memphis
Bradenton, United States
1 review
1 of 5 stars Reviewed June 16, 2013 NEW

Pool filthy-Low Quality food-Surly staff- Executive floor has inadequate air conditioning-Poorly maintained suites. Our stay was a family trip and we would not go back. We actually had to put cold canned soda around our bodies to be able to sleep. The expensive breakfast was very low level. The toilet paper would not roll and it was frustrating with kids...The... More

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Bentonville, Arkansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 14, 2013 NEW

I called the hotel to see if I could cancel my reservation without a penalty more than 24 hours prior to arrival. The lady from the hotel who I spoke with told me she would not charge me but that the 800 service for Hilton might. I then told her that I preferred to call the 800# to avoid a... More

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staten island, United States
1 review
5 of 5 stars Reviewed June 10, 2013

ILately I have been traveling 50-75 % of the time and stay at Hilton establishments. This Doubletree in Memphis joined the list of must return locations. Staff from checkin to check out was excellent. The location of the hotel was also taken into consideration. Located only minutes from the airport, it allowed more time for pre-flight relaxation.

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Charlotte, United States
1 review
3 of 5 stars Reviewed June 9, 2013

VERY tired rooms, hallways, etc. Internet access not up to par with the majority of Hilton properties. Inadequate parking. And NO chocolate chip cookie! But...a pleasant staff, decent location and competitive rate.

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Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this review
June 12, 2013

On behalf of the management and our staff, we’d like to thank you for your recent stay with us. We are delighted that for the most part you enjoyed your visit; however, we are disappointed to learn of other aspects of your stay that were not up to your expectations. I am sorry if you found our rooms to be... More

Atlanta, Georgia, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 9, 2013

Incredibly friendly front desk staff, seemed to be always eager to help and such a beautiful hotel. the restaurant served excellent food and lets not forget those world famous cookies. It was an all around great experience!

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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 9, 2013 via mobile

We stayed two nights. The staff went out of their way to make our visit go smoothly. We would like to commend Robin at the front desk. She even stayed later than her shift to help us return our rental car. She drove us back from the airport and was so friendly and kind. We were delighted that she was... More

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Walton, United States
1 review
1 of 5 stars Reviewed June 4, 2013

My husband and I could not log into our HH account to book the room. So we used a third party provider for the first time. We are, or were, loyal HH members. Apparently when you use a third party provider you get treated as sub class, placed in the worst room and no one gives a dam. My husband... More

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Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this review
June 12, 2013

First of all, thank you for your candid feedback of your stay with us. I thank you for selecting our hotel and truly apologize that we did not meet your expectations. I especially wanted to take this opportunity to apologize in regards to our staff not being more attentive towards you. I truly regret that our staff did not provide... More

O'Fallon, United States
1 review
2 of 5 stars Reviewed June 4, 2013

Our arrival, staff connections and departure was great, but the room, hallway, and bathroom wreaked of mustiness and bleach, very nauseating. It smelled like someone tried to clean but the mildew smell was overwhelming. The hallway leading into our room smelled the same way. My experience with the in room dining was delicious and the hotel restaurant was fine also.... More

Review collected in partnership with DoubleTree by Hilton

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Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this review
June 12, 2013

First of all, thank you for your candid feedback of your stay with us. I appreciate you selecting our hotel. I understand that you were disappointed with some issues at our hotel and more specifically regarding our cleanliness. I am so sorry that you found our room, hallway and bathroom have a unpleasant odor of bleach. I sincerely apologize that... More

Geneva, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed June 1, 2013

I would not go back to this hotel. At day of arrival, no toilet paper. Called the reception; no reply. Had to go there to pick-up the paper. Next morning at breakfast, no jam (many Europeans love to eat bread and jam for breakfast). While insisting, finally got honey. There was finally jam for the next day. The hotel has... More

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Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this review
June 12, 2013

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for bringing them up in your review as your feedback is one of the most important tools that allow us to improve the quality of our products and services. We... More

 
 
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Additional Information about DoubleTree by Hilton Hotel Memphis

Also Known As:
Memphis Doubletree
Doubletree Memphis
Address: 5069 Sanderlin Avenue, Memphis, TN 38117
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 134 hotels in Memphis
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Doubletree by Hilton Memphis is in the heart of the East Memphis business district and Clark Tower complex, next to The Racquet Club. Easy access to I-40 and I-240, just minutes from Memphis International Airport, offering free airport transportation. Complimentary Wi-Fi is available throughout the hotel. Graceland, Beale Street, National Civil Rights Museum, University of Memphis, Oak Court Mall and the Memphis Zoo with its rare giant pandas are all within minutes of this suburban Memphis hotel. ... more   less 
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