Pool filthy-Low Quality food-Surly staff- Executive floor has inadequate air conditioning-Poorly maintained suites. Our stay was a family trip and we would not go back. We actually had to put cold canned soda around our bodies to be able to sleep. The expensive breakfast was very low level. The toilet paper would not roll and it was frustrating with kids...The... More

I called the hotel to see if I could cancel my reservation without a penalty more than 24 hours prior to arrival. The lady from the hotel who I spoke with told me she would not charge me but that the 800 service for Hilton might. I then told her that I preferred to call the 800# to avoid a... More

ILately I have been traveling 50-75 % of the time and stay at Hilton establishments. This Doubletree in Memphis joined the list of must return locations. Staff from checkin to check out was excellent. The location of the hotel was also taken into consideration. Located only minutes from the airport, it allowed more time for pre-flight relaxation.

VERY tired rooms, hallways, etc. Internet access not up to par with the majority of Hilton properties. Inadequate parking. And NO chocolate chip cookie! But...a pleasant staff, decent location and competitive rate.

Incredibly friendly front desk staff, seemed to be always eager to help and such a beautiful hotel. the restaurant served excellent food and lets not forget those world famous cookies. It was an all around great experience!

We stayed two nights. The staff went out of their way to make our visit go smoothly. We would like to commend Robin at the front desk. She even stayed later than her shift to help us return our rental car. She drove us back from the airport and was so friendly and kind. We were delighted that she was... More

My husband and I could not log into our HH account to book the room. So we used a third party provider for the first time. We are, or were, loyal HH members. Apparently when you use a third party provider you get treated as sub class, placed in the worst room and no one gives a dam. My husband... More

Our arrival, staff connections and departure was great, but the room, hallway, and bathroom wreaked of mustiness and bleach, very nauseating. It smelled like someone tried to clean but the mildew smell was overwhelming. The hallway leading into our room smelled the same way. My experience with the in room dining was delicious and the hotel restaurant was fine also.... More

I would not go back to this hotel. At day of arrival, no toilet paper. Called the reception; no reply. Had to go there to pick-up the paper. Next morning at breakfast, no jam (many Europeans love to eat bread and jam for breakfast). While insisting, finally got honey. There was finally jam for the next day. The hotel has... More