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DoubleTree by Hilton Hotel Memphis

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5069 Sanderlin Avenue, Memphis, TN 38117
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1 room 1 adult
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DoubleTree by Hilton Hotel Memphis
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670 Reviews from our TripAdvisor Community

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Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

The staff were great but the rooms are old and grungy. The bed was very uncomfortable and the hotel smelled of Cherry deodorizer. I will never put Cherry fragrance in my car again. The valet price of $25.00 is ridiculous! The AC unit made a noise like it was about to blow up. I will never stay there again and... More 

Helpful?
Thank Tellbobbi
Woodstock, Georgia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I've been to this hotel a few times and it is either under construction or leaking or something always seems to be wrong with it. The staff here is not super interested in how you are doing and to me seems to roll their eyes and read from the script. I don't like hearing people clear their throats and have... More 

Helpful?
Thank Robert D

Travelers are raving about these Memphis hotels

Beecher, Illinois
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Reading some of the other reviews and having the experience I have had, I can't believe that anyone would complain. As I am writing this I am still at the hotel and didn't want to leave without giving it a stellar review. I was here on business teaching a seminar and Patricia was our host. She was so on top... More 

Helpful?
Thank 91julieS
Knoxville, TN
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had a room with a parlor. Two tvs, neither worked. One very sweet maintenance man worked at least 4 hours on it. On our second night, there was an argument down the hall and while security was called twice, the argument continued. We spent $600+ in this hotel and while the employees were nice, the money would have been... More 

Helpful?
Thank LahLahLand
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Memphis, responded to this review

Dear LahLahLand, We’re very sorry we didn’t provide you with the high quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the malfunctioning television sets. We’ve reported the problem to our maintenance team. As well, we’re very sorry for the noise issue you encountered. Your comfort and safety is our number one... More 

Clyde
1 review
5 of 5 stars Reviewed 2 weeks ago

I have always had a great experience at the DoubleTree Sandlin Ave, Memphis. I have stayed multiple times on business. The Staff is very friendly and accommodating. The hotel is in a good location, several restaurants within walking distance. I have also used the shuttle and the driver was very nice, and helpful. Of course the cookies are wonderful!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank karen59Clyde
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We returned from our Texas trip and spent the night in Memphis at the Doubletree. We usually stay downtown and enjoy the atmosphere, but we feel like we've discovered a lost jewel shining unnoticed in Memphis. The area was nice, great options for eating or shopping. A Kroger was next door. We requested a bottom room for easy access due... More 

Helpful?
Thank Nadine S
Roanoke, TX, United States
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Didn't get what I asked for in my reservation that was made well in advance, and I'm a Diamond Member, so you would think your accommodations would be at least as you asked. Part of the room's a.c./heater was hanging off the side, so it was obviously broken. Instead of staying the 2nd night, we chose to drive all night... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Francis G
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Memphis, responded to this review

Dear Francis G, We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. I’m happy that we were able to return the points you used for... More 

Little Rock, United States
1 review
2 of 5 stars Reviewed 5 weeks ago

This hotel needs a makeover. Closet door was broken. Refrigerator in the room didn't work. Cable was out (lots of bowl games missed!). Breakfast buffet - food was good, but service was a joke. We woke up at 1:00 a.m. because a housekeeping staff member was walking down the hallway with his walkie-talkie at full volume! Not sure that was... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Shannon G
MIri-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Memphis, responded to this review

Dear Shannon G Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about... More 

1 review
2 of 5 stars Reviewed 5 weeks ago

The hotel looked nice from the outside/lobby, but rooms were dated. The staff's greeting was lukewarm and my room smelled of smoke. Staff did work to address the smoke issue, but the hotel was full, so another room wasn't available. Also, the fitness center equipment didn't work properly.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank G5584QEjustinm
MIri-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Memphis, responded to this review

Dear G5584QEjustinm, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our... More 

1 review
5 of 5 stars Reviewed January 4, 2016

We had this room for our daughter's birthday and she enjoyed being able to order room service and the pool. The staff was extremely friendly and supportive. The only down side was that the breakfast was not that great, but the environment was pleasant. I will definitely stay at this or other Double Tree locations.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank robertwT595YB
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