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DoubleTree by Hilton Hotel Memphis

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5069 Sanderlin Avenue, Memphis, TN 38117
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Best prices for: 1 room 1 guest
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DoubleTree by Hilton Hotel Memphis
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DoubleTree by Hilton Hotel Memphis
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555 reviews from our community

Traveler rating
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    67
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226
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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LAWRENCEVILLE, GA, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Only 20 minutes to downtown and the area has numerous excellent restaurants. Adjacent to the tennis club where the Memphis open professional tournament is held. In a very upscale part of of East Memphis. A great place to stay when visiting Memphis

Review collected in partnership with DoubleTree by Hilton

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Worcester, Massachusetts, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A weekend in the Memphis area, including a few out of town drives. The staff were so accomodating, going out of their way to get directions and local restaurant recommendations. Lots of free parking and the hotel is in a great location for food, and shopping, and highway access. Room was clean and newly decorated. Very well priced.

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Westover Alabama
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I've enjoyed my stay thus far this week. I'm happy with the cleanliness. The downside is if your on a low floor it's going to be loud on a Friday or Saturday night. I'm a heavy sleeper so I turned the tv on and slept right through it. A light sleeper will need a higher floor.

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Batesville, Arkansas
Top Contributor
67 reviews 67 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

Have stayed here several times and always given a good review. Unfortunately can't do that this time. Asked for an upgrade, didn't get it this time either. Why offer if never available? The building is getting a little long in the tooth and I know they are doing some renovations. My items requested before check-in were not in room, granted... More 

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Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this review

Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with our front desk. Thank you for alerting us to this issue, and we hope you’ll give us another chance to make it right. Thank you, Kurt Harrop More 

Baton Rouge, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

check in poor, breakfast great, hotel ok, internet very slow and kept kicking you out of the system. location was ok. Hilton honors lounge had poor and stale selection of food. Beverages were ok in the Hilton honors lounge.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Tulsa, Oklahoma
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

restaurant hostess is extremely nice and very helpful. I was there for 5 days and my phone in room didnt work. I had to use my cell phone to call front desk if i needed anything. I told them about it and nothing ever happened. There is a lot of noise in the morning due to construction. They had a... More 

Review collected in partnership with DoubleTree by Hilton

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Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements. Thank... More 

Beijing, China
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location and short walk to Beale Street! Valet Parking was very easy to use and the staff was great for recommendations for local food and establishments. The rooms were very clean and bed was very comfortable, would go back!

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Memphis, Tennessee
1 review
1 of 5 stars Reviewed 2 weeks ago

With my experience with Hilton properties I might as well stay Marriott. With Hilton I feel no different then someone staying there first night ever on a Hilton property. All I smell is paint fumes and no customer service. No vending machines and I get 2 hot waters. I have gave Hilton the opportunity to prove they deserve my lodging... More 

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Greensboro, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Although Hilton is taking action to renovate the hotel's interior, they desperately need to take action and better train the staff. At check-in the staff was more interested in talking with each other than assisting me, or any other guest. During my stay, when I would come off the elevator and walk past the front desk, they would turn their... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Please feel free to contact our offices directly to further discuss... More 

Chicago, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Hung the breakfast order form on my door and it was there the next day, no breakfast and a busy day. I'll stay somewhere else next time as this shows broken processes in this hotel. Construction was a pain, dusty and dirty.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this review

Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with breakfast orders to help ensure each guest experience is a great one. We hope you’ll give us another chance to make it right. Thank you, Kurt Harrop More 

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