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Quality Suites I-240 East-Airport

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2575 Thousand Oaks Cove, Memphis, TN 38118 (Formerly Comfort Suites I-240 East-Airport)
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Quality Suites I-240 East-Airport
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Quality Suites I-240 East-Airport
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185 Reviews from our TripAdvisor Community

Traveler rating
    53
    35
    24
    26
    47
See reviews for
59
27
14
52
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

The worst place I have ever stayed. Musty smell, air out in lobby, night time staff not friendly, morning staff only 1 person running desk and continental breakfast. Not enough food to accommodate the number of guest.

Was this review helpful? Yes
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for taking the time to write a review. It is important that we have feedback from our guests, even when the news is not good. We strive to have enough staff to meet our guests needs. You may have caught us at a time that we were unusually short-handed. Please accept my sincere apology. We hope you will... More 

Chester, ID
Contributor
20 reviews 20 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 31, 2015

Clean and comfortable. Nice indoor pool and good exercise room. Nice breakfast with lots of selections. The hotel looks very new, but understand that they have just kept it up well. Convenient to the freeway and hotel. Easy to get into town.

Was this review helpful? Yes
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Yes, you know a great hotel when you stay at one. You get excellant service and great accomidations. We look forward to your next stay with us, and thanks for the kind review. More 

Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed March 12, 2015

Simple things such as fixing or replacing a malfunctioning toilet, sweeping/picking up thrash all.over property grounds. Employees sitting at the lobby area for over 30 minutes talking. This could be a decent hotel, however I just can not recommend it. Smell of smoke and marijuana in the hallway. Ripped carpets, ripped shower curtain, hole in bedspread and the dirtiest blackout... More 

Was this review helpful? Yes
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for taking the time to write a review of our hotel. It is important to hear from our guests, and unfortunaetly, the news is bad once-in-a-while. We all wish you would return so that we could make things right. More 

Travelers are raving about these Memphis hotels

Top Contributor
52 reviews 52 reviews
52 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed March 10, 2015

Negative: Smelly room Small bathroom Nothing much around doesn’t look very clean , e.g. the carpet in the hallway to the rooms in the morning there was only ice cold water available in the shower Positive: Free wifi – multiple devices – speed -4,0 Mbps

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Aventura, Florida
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 22, 2015

Stocked in Memphis because of weather conditions, we got a room there because close to the airport and free shuttle. Front desk lady very nice as well as transportation people and cleaning. BUT: even if "non-smoking" hotel, smells cigarettes from hallways, elevators, and rooms. We changed room and were lucky to get one without odor. Hotel under remodellation as well.... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 7, 2015 via mobile

I enjoyed my stay at Comfort Suites from start, almost to finish. As I was leaving to check out I noticed that the elevator reeked of marijuana. When I exited the elevator there were two young black men, one by the name of Jose, who immediately stopped me and asked if I was looking for any "kush" I said no... More 

Was this review helpful? Yes 1
Dayton, Ohio
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed January 23, 2015

We always check for signs of b-bugs in hotels. In this room, one mattress was enclosed in an encasement such as is used for infestations. (It's important to know that encasements do NOT solve infestation problems. Professional heat treatment is the best treatment.) The other mattress had suspicious black stains that looked like there may have been a b-bug infestation.... More 

Was this review helpful? Yes
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for taking the time to write a review of our hotel. I'm sorry you did not enjoy your stay; however, it is important that we hear back from our guests. I have to say though, we do not have any problem with any kind of insects. We have a contract with a reputable extermination company that visits our... More 

Birmingham, MI
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 23, 2014

I had the misfortune of being shuttled to this hotel by American Airlines after our flight was cancelled. I expected the hotel to be clean but worn - I was completely wrong. This hotel was vile. The reception are was dark and dingy. We stepped out of the elevator onto the second floor and the smell of smoke was overpowering.... More 

Was this review helpful? Yes 1
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for taking the time to write a review of our hotel. It is good to hear from our guests even when the news is not always good. It seems you had a bad impression of our hotel. From reading your review, I take it you did not spend the night with us. The majority of our guests that... More 

Springfield, Missouri
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 10, 2014

We have stayed at quite a few Comfort Suites hotels while traveling with family. However, this hotel was not up to the usual standards. While the room was spacious and provided both a microwave and mini fridge, it was not as clean as we would have liked. The clock was filthy, there were stains on the curtains and on the... More 

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comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for writing a review of our hotel. For us to provide the best hospitality, it is important to hear from our guests. I do not think your description is the normal stay at our hotel; however, you were not happy with your stay, and I am very sorry. I wish you would give us a chance to meet... More 

Bentonville, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed November 9, 2014

We nearly always stay at Comfort Suites because they are spacious enough for my family of 6 to stay comfortably, and I know what to expect. Our room was spacious as I expected, but I will not stay here again because it was very, very dirty. Much worse than any other Comfort Suites I have ever stayed at. And as... More 

Was this review helpful? Yes
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you so much for writing a reveiw. It is a valuable tool to hear feeback from our guests. Unfortnuately, you did not enjoy your stay. I assure you this is not the normal stay at our hotel. We have over 2,000 satisfied guests a month. I wish you would give us another chance to meet your lodging needs in... More 

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