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Quality Suites I-240 East-Airport

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2575 Thousand Oaks Cove, Memphis, TN 38118 (Formerly Comfort Suites I-240 East-Airport)
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Best prices for:1 room 1 adult
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Quality Suites I-240 East-Airport
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201 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 1 week ago

OMG I Love Everything About This Hotel So Much . There Is Never A Dull Moment In This Clean Nice Establishment .Free Warm Breakfast & There Is Even Church On Sundays .Keep Up The Good Job Scott & Ricky .

Helpful?
Thank Victoria R
Memphis, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel has been my top choice for a hotel in Memphis. I've stayed here many times over the past couple years and always got the most reasonable rates and the nicest rooms and the best part is the convenient location, oh and the breakfast is on point. Too many things to choose from. The hotel staff are very friendly... More 

Helpful?
Thank Kayla B
Ocala, Florida
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed November 29, 2015

I don't think the owner/operator knows what Quality means. They messed up my reservation, the room smelled of mold, the carpet was dirty, the food for breakfast was low quality and the juice machine and waffle batter was empty 2/3 of the time, the hallway and elevator had trash strewn about, AND house keeping ignored the "do not disturb" sign... More 

Helpful?
Thank J D
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for taking the time out of your busy life to write a hotel reveiw. It helps us to do a better jobe when we hear from our guests even when the news is bad. I speak for the entire team when I say that I'm sorry you did not enjoy your stay; however, I must say that the... More 

Marietta, GA
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed November 5, 2015 via mobile

I should have read more reviews of this location. Still, it had a desk, a light over the desk, and good wifi. What it didn't have is goff lighting, lamps that work, a coffee maker that worked, a decent shower flow. Even though the hotel was far from full they put me on the interstate side. This place is in... More 

Helpful?
Thank treb312
GA
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 18, 2015 via mobile

Hotel is in a decent location where we felt safe. Next time I would stay in the Germantown area which is close to good shopping, restaurants & nicer area in my opinion. The hotel has a smoky smell, especially on the 4th floor we stayed on. Very unpleasant for a non-smoker. Additionally, the hotels cleanliness was below average. Our room... More 

Helpful?
Thank travelingark
Columbus OH
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed September 27, 2015 via mobile

1st. This is a 100% NON-SMOKING hotel. Why then, does every floor stink like marijuana? Seriously? Do people think weed doesn't apply? Breakfast was visually appealing. Until you saw the food. Food looked more processed than McDonald's. Round egg patty? I decided to eat a from the vending machine instead. Laundry out of order (only reason we booked was so... More 

Helpful?
Thank ejl2179
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for taking the time to write a review. Your experience is not the norm, I can assure you. We are all saddened that you did not enjoy your stay. You did not like the breakfast; however, we purchase our food from a Choice Approved Vendor. People tell me they enjoy our breakfast every day. We probably have the... More 

2 reviews
1 of 5 stars Reviewed September 27, 2015

Called Choice for the reservation, and when asked if this was a good hotel, Choice representative said yes, the review has received 3 stars. Absolutely the worse hotel I stayed and I payed more than a Motel 6 and I am sure Motel 6 would have been better (I paid $86 for one night at this Quality Suite). The room... More 

Helpful?
Thank Edwin P
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for taking the time to write a review. We are sorry we did not meet your expectations; however, we do not believe yours was a typical stay with us. It is important to hear from our guests even when the news is bad. A Choice Hotels representative told you that this was a nice property because the majority... More 

Jackson Hole, Wyoming
1 review
5 of 5 stars Reviewed August 26, 2015

After driving all day I stop at the Quality Suites because I'm a loyal Choice Member, the location was easy access from I-240. My rooms was extremely large clean and comfortable. I went for breakfast the next morning the food looked and tasted delicious! I will stay again and recommend my co-workers who travel into Memphis........

Helpful?
Thank Misty J
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

I speak for the entire team when I say, I'm very happy you enjoyed your stay with us, and I look forward to your next visit. You recieve great value when you stay here, and there's nothing like a free hot deluxe breakfast to start your day. Thanks for the review. Scott Akin--Front Office Manager. More 

Kansas City, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 9, 2015

Stayed in this hotel on June 22 and the person in the room right next to ours was shot. I went out to the hall to help and was the first one on the seen. After calling 911, I went back out to the hall to see if I could help. The only hotel "security" available was the man that... More 

Helpful?
3 Thank mf0x27
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for taking the time to write a review. It is important that we hear from our guests; however, I can assure you, yours was not the typical stay. We have over 2,000 guests a month, and the majority do enjoy their stay and feel secure enough to return. Scott Akin--Front Desk Manager. More 

Sevierville
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 29, 2015

Stayed here several nights on a recent business trip. Overall, this was a good value. Though there were definite maintenance issues (repair, painting, cleanliness of hallways and public areas) and the noise level in the hallways was bothersome for sleep, the staff was very accommodating and the breakfast was nicely done.

Helpful?
Thank larrrock
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Yes, you know the value of Quality. From your review, it seems you enjoyed your stay overall, and I speak for the entire team when I say that makes me happy. Thank you for the review. Scott Akin--Front Office Manager. More 

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