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Holiday Inn Memphis Airport Hotel & Conference Center

3.0 of 5 2240 Democrat Road, Memphis, TN 38132 (Formerly Memphis Airport Hotel and Conference Center)
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Holiday Inn Memphis Airport Hotel & Conference Center
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Holiday Inn Memphis Airport Hotel & Conference Center
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16 reviews from our community

Traveler rating
    3
    4
    1
    3
    5
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5
2
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Centennial, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

Arrived in town seaching for hotel to stay at for a couple of days to do some touring there in Memphis and some adult fun Casino and Clubs. Was greeted by Elisa and Gwen very friendly young ladies suggested we stay here because of location and availably to get around the city. Great stay , totally enjoyed.

Was this review helpful? Yes
RobertGrowth, Management Company at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you so much for your review of the hotel. We are pleased to hear that you had an excellent experience. We will make sure to let Elisa and Gwen in our Guest services department know that you spoke so highly of them. It is our dedication to our staff and on-going training that transfers to your incredible experience. Thank... More

Bowling Green, Kentucky
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 14, 2014

My mistake was not checking the room when I checked in. I checked in late (around 9 pm) but didn't actually go into the room until about midnight. As soon as I opened the door the most awful smell hit me! It smelled like urine. It was obvious the room hadn't been used in a while, it was dusty, missed... More

Was this review helpful? Yes 1
Jose G, Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you, so much for taking your time to provided us with your value feed back. I l assured you I had shared you entire feed back to the executive housekeeper, also with our entire staff to be sure we can provided better service. Again thank you for your feed back. More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 13, 2014

This was the worst experience I have ever had of any hotel stay in my life. I stayed in room 361. I should have known there would be a problem because during my stay, there wasn't even a room number to signify it was the correct room. But the key worked and it was between the rooms with numbers so... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Dear Danielle H, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2014

I loved the staff, helpful, friendly, never said NO. They felt like family, so laid back, social, knowledgeable. Renovation was beautiful, did not expect the inside to look as it did. I will definitely go back there whenever I visit Memphis again and don't mind paying full price, since I had a group rate, that is how much I enjoyed... More

Was this review helpful? Yes
RobertGrowth, Management Company Rep at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you so much for your recent review. We certainly are proud of the recent renovation and refresh of one of the largest convention hotels in Memphis. We have been hard at work training our staff and getting all of the "kinks" worked out when opening a new hotel. We look forward to seeing you on your next trip to... More

Contributor
12 reviews 12 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed September 10, 2014 via mobile

This hotel had availability and was well lit. Many hotels nearby were very dark and in areas that didn't have much else around. We were thankful for availability without a reservation. We were told we'd get a certain set up, but then they were wrong so they offered a discount of $79 instead of $102. However, the rooms were not... More

Was this review helpful? Yes 2
RobertGrowth, Management Company Rep at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you for your recent review of the hotel. I am disappointed to learn of the issues you had during your recent stay. We take these comments very seriously and use them in our weekly management meetings. We have recently made some staffing changes in our Housekeeping department, which we believe will improve our guests stay. The property is extremely... More

Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2014

While this Holiday Inn is a little dated, the staff was great. The room was clean, and the amenities were good. For the price and what you get, I would stay there again. It is not close to the downtown night life of Memphis, but its a short cab ride away. The access to the airport is great. The conference... More

Was this review helpful? Yes
RobertGrowth, Management Company Rep at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you for your recent review of our hotel. We are glad you enjoyed your stay, This hotel actually has undergone a recent renovation. Everything you see is pretty much brand new! We do have an open atrium lobby which many people love. We also are only a short 10 minute cab ride downtown or if you have your own... More

Bartlesville, OK
Top Contributor
69 reviews 69 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed August 26, 2014

Selected this hotel because it was near the airport and I had to catch an early morning flight. The check-in process went very smoothly and the desk staff was extremely helpful; however, the hotel itself was a big disappointment. The carpets smelled musty and felt dirty, the bathtub was not very clean and didn't drain well, there was an ironing... More

Was this review helpful? Yes
Jose G, Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Dear Guest, Thank you, for taking the time to provided us with your valued feed back. I will assure you we take your feed back very serious, I will shared with our entire staff to learned also to improved our service. Again, thank you for your feed back. Kind regards, More

Dyersburg, Tennessee
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 19, 2014

Usually we stay at another hotel nearby. On this trip there were no rooms available. This was a good thing. We called Holiday Inn Memphis Airport and not only found a room but at a cheaper rate. It was Elvis Birthday weekend so we were very surprised by availability. This hotel has only been open about 5-6 weeks. Changes are... More

Was this review helpful? Yes 1
Jose G, Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Than you, for staying with us we sincere appreciated your feed back I will shared your feed back with our entire staff specially with our Van driver.. We look forward to continue serving you and exceeding your guest satisfaction expectations. Kind Regards More

2 reviews
4 of 5 stars Reviewed August 14, 2014 via mobile

Let me start off by saying the staff is so wonderful. I think the hotel is still kind of new and learning to get everything up to speed and the staff works hard to make you feel like a five star guest.

Was this review helpful? Yes
Jose G, Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you, for taking the time to provide us with your value feed back, I will assure you I will shared your feed back with our entire staff. Again, thank you, We look forward to see you back in the near future. Kind regards More

Los Angeles
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 6, 2014 via mobile

Hotel smells musty. The carpets are questionable at best. Rooms smell moldy. Beds small. Bathrooms tiny. Phone did not work. Staff are nice but certainly not familiar with hotel etiquette. From helping with luggage to entering the room. I cant imagine what it looked like before the upgrade. Drive past and find something else would be my suggestion. The multi-million... More

Was this review helpful? Yes 1
Jose G, General Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you for your recent review. Obviously by your comments, our hotel did not meet your expectations.. I wish you would have expressed your concerns to a member of our hotel management staff. One of the members of our management team would have taken care of any hotel matters immediately. Again, thank you for your review it’s always enlightening to... More

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Additional Information about Holiday Inn Memphis Airport Hotel & Conference Center

Address: 2240 Democrat Road, Memphis, TN 38132 (Formerly Memphis Airport Hotel and Conference Center)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Memphis Airport Hotel & Conference Center 3*
Number of rooms: 266
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Also Known As:
Memphis Airport Hotel Memphis

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