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All 134 Memphis hotels

Holiday Inn Memphis Airport Hotel & Conference Center

3.0 of 5 Hotel   |   2240 Democrat Road, Memphis, TN 38132 (Formerly Memphis Airport Hotel and Conference Center)
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Ranked #71 of 134 hotels in Memphis
A recent review
4 of 5 stars reviewed 2 weeks ago
workhardtraveloften Dyersburg, Tennessee
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9 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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English first
Bartlesville, OK
Top Contributor
56 reviews 56 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Selected this hotel because it was near the airport and I had to catch an early morning flight. The check-in process went very smoothly and the desk staff was extremely helpful; however, the hotel itself was a big disappointment. The carpets smelled musty and felt dirty, the bathtub was not very clean and didn't drain well, there was an ironing... More

Was this review helpful? Yes
Jose G, Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Dear Guest, Thank you, for taking the time to provided us with your valued feed back. I will assure you we take your feed back very serious, I will shared with our entire staff to learned also to improved our service. Again, thank you for your feed back. Kind regards, More

Dyersburg, Tennessee
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Usually we stay at another hotel nearby. On this trip there were no rooms available. This was a good thing. We called Holiday Inn Memphis Airport and not only found a room but at a cheaper rate. It was Elvis Birthday weekend so we were very surprised by availability. This hotel has only been open about 5-6 weeks. Changes are... More

Was this review helpful? Yes 1
Jose G, Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Than you, for staying with us we sincere appreciated your feed back I will shared your feed back with our entire staff specially with our Van driver.. We look forward to continue serving you and exceeding your guest satisfaction expectations. Kind Regards More

2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Let me start off by saying the staff is so wonderful. I think the hotel is still kind of new and learning to get everything up to speed and the staff works hard to make you feel like a five star guest.

Was this review helpful? Yes
Jose G, Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you, for taking the time to provide us with your value feed back, I will assure you I will shared your feed back with our entire staff. Again, thank you, We look forward to see you back in the near future. Kind regards More

Los Angeles
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Hotel smells musty. The carpets are questionable at best. Rooms smell moldy. Beds small. Bathrooms tiny. Phone did not work. Staff are nice but certainly not familiar with hotel etiquette. From helping with luggage to entering the room. I cant imagine what it looked like before the upgrade. Drive past and find something else would be my suggestion. The multi-million... More

Was this review helpful? Yes 1
Jose G, General Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you for your recent review. Obviously by your comments, our hotel did not meet your expectations.. I wish you would have expressed your concerns to a member of our hotel management staff. One of the members of our management team would have taken care of any hotel matters immediately. Again, thank you for your review it’s always enlightening to... More

Elkhart, Indiana
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

I booked a room that was suppose to be a double room, got a bed and a sofa bed. Bathroom was not cleaned , i would not stay at this hotel again. The young lady that checked me in was very professional. I was charged 24.99 for additional accommodation i don't know what that was for.First bad time at holiday... More

Was this review helpful? Yes
Jose G, Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you very much, for taking the time to shared your feed back with us. I will assure you I will shared your feed back with our entire management team also with our entire staff to learned also find ways for us to improve and provided better service to our guest. regarding the issue with hot water had been fixed..... More

Springfield, Missouri
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 22, 2014 via mobile

This was the most friendly staff I have seen at a hotel in a long time. We had orginally booked a days inn...yikes!!! It was really sketchy. Called holiday inn and they totally accommodated our last minute request and even gave a discount. Updated clean rooms....easy parking...next to airport. The staff was what really made the place a 5 star!!!... More

Was this review helpful? Yes
Jose G, Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you, for your comments I will shared with our entire staff. We look forward to see you in the near future. Again, thank you for taking the time to provide us with your feed back. Kind regards More

Blue Ridge, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 19, 2014

When I first went to check in the guy at the desk wouldn't let me look in a room to see if it was clean enough. (I normally don't ask, but after a recent stay in Jackson Hole, WY I felt it would be smart) Another couple that was going into there room let me peek into theirs, luckily..... We... More

Was this review helpful? Yes
RobertGrowth, Management Company at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you for your recent review. The hotel has undergone a total renovation and it appears your room wasn't thoroughly inspected. Most likely you were the first travelers to use that room, and unfortunately a couple of minor construction items were missed. I am not sure of the noise you experienced outside of your window. If you called the front... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 7, 2014

Stayed for one night with my family for a last minute 4th of July Memphis trip. While hotel is updated as prior reviewer stated, attention to detail was low. Pros: Beds comfortable, new TV, redone bathroom Cons: Our bathroom door did not close more than half way. This was so obvious when we tried to use the bathroom, it's stunning... More

Was this review helpful? Yes
Jose G, General Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you for your recent review. Obviously by your comments, our hotel did not meet your expectations. I apologize that our front desk staff did not handle it you request properly. I wish you would have expressed your concerns to a member of our hotel management staff. One of the members of our management team would have taken care of... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 27, 2014

I just stayed here for one night and the hotel is beautiful! They have gone through a total renovation and you can tell. Rooms were brand new. Pillows can be shaky in many hotels, these pillows were perfect! Mattresses seem to be brand new, I slept great! Lots of plugs, internet was very fast (I actually was able to watch... More

Was this review helpful? Yes 1
RobertGrowth, Management Company Rep at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you for such a great review! The hotel, as you noticed, is brand new. We appreciate your review and will be sure to share it with the entire hotel team. Thank you, More

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Additional Information about Holiday Inn Memphis Airport Hotel & Conference Center

Address: 2240 Democrat Road, Memphis, TN 38132 (Formerly Memphis Airport Hotel and Conference Center)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Memphis Airport Hotel & Conference Center 3*
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Also Known As:
Memphis Airport Hotel Memphis

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Our hotel's multi-million dollar renovation brings contemporary style and artful detail to life with modern furnishings, bold use of color, and a glimpse of all things Memphis throughout. We're conveniently located in the Heart of Memphis, just two short miles away from the Memphis International Airport. With over 256 deluxe guest rooms and 33k square feet of meeting space, you'll find yourself at home away from home. ... more   less 
Number of rooms
266

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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