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Candlewood Suites Memphis

2.0 of 5
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7950 Centennial Drive, Memphis, TN 38125
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Candlewood Suites Memphis
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Ranked #59 of 135 Hotels in Memphis
A recent review
4 of 5 stars Reviewed March 24, 2015
glendale215 Winston Salem, North Carolina
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35 Reviews from our TripAdvisor Community

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    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (10)
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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 28, 2015

Hotel is not maintained at all: shabby furniture, bad service, TV and DVD player not working and pool closed for maintenance/cleaning on 3 consecutive days (and no evidence of either throughout). Management does not seem to reinvest any money at all. Staff is most of the time not visible and not helpful. Compared to other Candlewood locations, this one really... More 

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CWSHotelStaff, Director of Sales at Candlewood Suites Memphis, responded to this review

Thank you for taking the time to comment. Rest assured that your concerns are being addressed. More 

Winston Salem, North Carolina
Level Contributor
230 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed March 24, 2015 via mobile

Maria is wonderful and understands customer service!! The only issue I had was only 2 washers and 4 dryers, they really need to add another washer to keep up with demand. Great location and safe area with restaurants close by if you wish to go out.

Was this review helpful? Yes
Allen F, Director of Sales at Candlewood Suites Memphis, responded to this review

Thank you for your comments. We greatly appreciate you taking the time out of your busy day to make them. Please come back and see us again soon! More 

DC area
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 4, 2015

Loved this place! Free laundry, beautiful suite, everything in the suite you could possibly need, immaculately clean! We stayed here one night with two dogs; everything about it was good. Wished we had been able to stay longer!

Was this review helpful? Yes 1
Allen F, Director of Sales at Candlewood Suites Memphis, responded to this review

Thank you for your comments! Please come back soon! More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 1, 2015

I'm an IHG member so I stay at the I properties around the country when I travel. I was tired after driving 24 hours to get to Memphis and needed a good rest. When I got to the hotel the ladies at the desk had my reservation all ready to go and check in was less than 5 minutes. Got... More 

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CWSHotelStaff, Director of Sales at Candlewood Suites Memphis, responded to this review

Thank you for taking the time to comment. Please visit us again soon. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 11, 2014

We picked Candlewood Suites for a vacation stop in Memphis because I had stayed in a few of them when travelling on business and had good experiences. Our stay in Memphis was an equally good experience. We made our reservations on line and were greeted at the front desk by a very pleasant young woman named Olivia. Our reservations were... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 25, 2014

Worst hotel in Memphis. Poor maintenance, even if you bring attention to management/owners-nothing happens. Poor lighting in parking lot. Common areas are usually filled with smokers, including the entrances. Every room that I have stayed in (at this location), has been smoked in. Don't expect a quiet night here, I'll stay elsewhere when in the area.

Was this review helpful? Yes 3
CandlewoodMemphis, General Manager at Candlewood Suites Memphis, responded to this review

Thank you for taking the time to point these things out. Without guest feedback we could not improve. All your issues I assure you are being addressed and will be monitored. I do apologize for your experience and hate to loss you as a repeat customer after 3 years. If we can ever be of service again please contact me... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 10, 2014

We recently stayed in this hotel with a 7th grade boys basketball team attending the AAU National tournament in Memphis. Originally, we had booked at the Extended Stay Wolfchase Galleria, but the Tripadvisor reviews were the worst I had ever read for a hotel so we were able to switch to the Candlewood Suites. My first conversation with Chris the... More 

Was this review helpful? Yes 1
CandlewoodMemphis, Manager at Candlewood Suites Memphis, responded to this review

I am so glad Chris was so helpful and thank you for all the positive comments. Go Boston Spartan's More 

Mary Esther, Florida, United States
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 25, 2014

I spent only one night in Memphis and was very pleased to find the Candlewood Suites close to the Olive Branch Airport where I was flying out of the following morning. Friendly staff and nice, clean, comfortable room. Close to dining and activities. Pleasant stay.

Was this review helpful? Yes
CandlewoodMemphis, General Manager at Candlewood Suites Memphis, responded to this review

Thank you for your positive comments on our hotel. We do try hard to keep things clean and in working order. There is plenty of excellent food and shopping choices near by. Thank you again and we look forward to seeing you back again More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 13, 2014

I have been a Platinum Priority Club member for 18 years. This hotel was absolutely the most horrible smelling hotel I have EVER stayed! I have never written a review before, but I feel obligated to warn people of this rat nest. If you are on business and work the offshift DO NOT book this place..the maids made more noise... More 

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Candlewood Suites Memphis, responded to this review

Dear TWEET2014, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed March 8, 2014

Frozen pipes forced us out of our home for a month. We spent that month at Candlewood Suites. It was a great choice. The staff at this hotel is attentive, hard-working and thoughtful. The hotel was clean, and it had an indoor pool, fitness center and free laundry. Each room had a kitchen too which was helpful, although it is... More 

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