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Extended Stay America - Memphis - Germantown

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6500 Poplar Avenue, Memphis, TN 38119 (Formerly Homestead Studio Suites)
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Extended Stay America - Memphis - Germantown
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79 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Memphis - Germantown
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Hudson, NH
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 24, 2013

As a woman traveling alone, I specifically picked this hotel because the neighborhood that it is in is rated as very safe. The hotel looked GREAT from the outside, but once I got into my room I regretted my choice. First off, I RESERVED a smoking room, which I did not get ("We'll have one tomorrow" ... hey, I'll be... More 

Helpful?
1 Thank Jennifer R
Atlanta, Georgia
1 review
5 of 5 stars Reviewed February 28, 2013

It's not all bad people. Especially if you know what to expect. I've stayed at several Extended Stay brand hotels in other cities and they are all pretty similiar except for the extras they offer. When I arrived the room requested was unavailable so the young man at the front desk told me that he was upgrading me to a... More 

Helpful?
Thank hmetwngurl
Martinez, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed February 23, 2013

This was the WORST "hotel" I have ever stayed in! I was shocked at the poor condition of my first room, and was grudgingly switched to another room. I could write a 2 page list of things that were wrong with it (the hotel). Door handle broken, tub broken, NO towels in room, air conditioner broken - in the first... More 

Helpful?
Thank Matt P
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed February 12, 2013 via mobile

Staying here for work, company takes care of booking rooms, that parts nice, but I would choose another place to stay for a long period of time, the rooms don't get cleaned unless you ask, and even then it's not "clean", they have a towel issue for sure, never seem to have towels, you have to bring yours down and... More 

Helpful?
Thank Jaysroadtrip
Wichita, Kansas
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 21, 2013

Just taken over by Extended Stay America and they have no idea what they are doing. I booked the room using priceline name your own price and when I got there they could not find the reservation. They told me there were no single rooms availabe and then wanted to charge me again for a double room. I refused and... More 

Helpful?
1 Thank tigertownbob
Tampa, Florida
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed November 20, 2012

The room was not really fit for paying customers. The staff was arrogant and rude. We tried to check in at 2:50 and was told that the rooms would not be ready for 10 minutes. Based upon the room, I know they were not cleaning my room. The security latch was broken, the faucet leaked, the chairs had giant stains,... More 

Helpful?
Thank Dafera
mzubair, Manager at Extended Stay America - Memphis - Germantown, responded to this review

"Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More 

Memphis, Tennessee
1 review
1 of 5 stars Reviewed November 19, 2012

Stayed here for 6 weeks. The employees could not be more rude and lazy. They are incapable of even the most basic hotel tasks. Bring your own towels and keep them in your car, the staff will steal them. Fridge didn't work, window leaked, both chairs had only three legs. The hotel stinks so bad - I think they were... More 

Helpful?
Thank Chris B
mzubair, Manager at Extended Stay America - Memphis - Germantown, responded to this review

"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More 

Rangely, Colorado
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed September 4, 2012

The staff was friendly and the landscaping was very well kept. The bed was comfortable. Now for the negatives: The drink machines did not work, there was no coffee service downstairs, the carpet had lots of spots, the wallpaper was coming off the walls in several places, the counter top in my room had numerous large cracks in it (unable... More 

Helpful?
Thank Shelby L
mzubair, Manager at Extended Stay America - Memphis - Germantown, responded to this review

"Thank you for taking the time to make us aware of your experience. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our staff. Given this commitment, it was with great concern that I read the rest of your account. You have my most sincere... More 

London, United Kingdom
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 24, 2012

This is a good hotel to stay at in case you are looking for a spacious and a clean hotel on the main business street of Memphis - Poplar Avenue. The decor of the rooms, staff friendliness, parking space and overall cleanliness is brilliant. I stayed there for over 6 months overall staggered over a year and each time I've... More 

Helpful?
2 Thank Nilanjan G
mzubair, Manager at Extended Stay America - Memphis - Germantown, responded to this review

"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More 

1 review
5 of 5 stars Reviewed July 16, 2012

This was a great home away from home. The rooms were comfortable and the staff was very attentive.

Helpful?
Thank HappyHappycustomers
mzubair, Manager at Extended Stay America - Memphis - Germantown, responded to this review

"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

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