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Extended Stay America - Memphis - Germantown

2.0 of 5
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6500 Poplar Avenue, Memphis, TN 38119 (Formerly Homestead Studio Suites)
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Extended Stay America - Memphis - Germantown
Best prices for: 1 room 1 guest
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Ranked #86 of 134 Hotels in Memphis
A recent review
3 of 5 stars Reviewed September 4, 2012
Shelby L Rangely, Colorado
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73 reviews from our community

Traveler rating
    18
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    9
    11
    26
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14
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8
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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There are newer reviews for Extended Stay America - Memphis - Germantown
See the most recent reviews
Memphis, Tennessee
1 review
1 of 5 stars Reviewed November 19, 2012

Stayed here for 6 weeks. The employees could not be more rude and lazy. They are incapable of even the most basic hotel tasks. Bring your own towels and keep them in your car, the staff will steal them. Fridge didn't work, window leaked, both chairs had only three legs. The hotel stinks so bad - I think they were... More 

Was this review helpful? Yes
mzubair, Manager at Extended Stay America - Memphis - Germantown, responded to this review

"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More 

Rangely, Colorado
Top Contributor
52 reviews 52 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 4, 2012

The staff was friendly and the landscaping was very well kept. The bed was comfortable. Now for the negatives: The drink machines did not work, there was no coffee service downstairs, the carpet had lots of spots, the wallpaper was coming off the walls in several places, the counter top in my room had numerous large cracks in it (unable... More 

Was this review helpful? Yes
mzubair, Manager at Extended Stay America - Memphis - Germantown, responded to this review

"Thank you for taking the time to make us aware of your experience. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our staff. Given this commitment, it was with great concern that I read the rest of your account. You have my most sincere... More 

New Delhi, Delhi, India
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 24, 2012

This is a good hotel to stay at in case you are looking for a spacious and a clean hotel on the main business street of Memphis - Poplar Avenue. The decor of the rooms, staff friendliness, parking space and overall cleanliness is brilliant. I stayed there for over 6 months overall staggered over a year and each time I've... More 

Was this review helpful? Yes 2
mzubair, Manager at Extended Stay America - Memphis - Germantown, responded to this review

"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More 

1 review
5 of 5 stars Reviewed July 16, 2012

This was a great home away from home. The rooms were comfortable and the staff was very attentive.

Was this review helpful? Yes
mzubair, Manager at Extended Stay America - Memphis - Germantown, responded to this review

"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

Little Elm, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2012

We were in town for a baseball tournament and couldn't have asked for a better place to stay. The hotel was in great proximity to all of our playing fields, the rate was very good, the staff was very friendly and helpful, the room was very comfortable and clean. We really enjoyed our stay and would definitely stay there again.

Was this review helpful? Yes 2
ChristopherTM, Manager at Extended Stay America - Memphis - Germantown, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Memphis - Poplar Avenue. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering... More 

Frisco, Texas, United States
1 review
5 of 5 stars Reviewed July 8, 2012

My son plays travel baseball so we have stayed in plenty of hotels over the years. Some hotels are better than others but none have prompted me to write a review until we stayed at the Homestead Suites in Memphis/Poplar. The Rooms were clean, everything worked! The frige was clean and we were able to cook breakfast each morning. However... More 

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you so very much for your glowing review of Homestead Memphis - Poplar Avenue. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal base... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed June 1, 2012

Love this Hotel, I've stayed here before...The location is near germantown. Very quiet and safe area. Rooms are clean and equipped with full size refrigerator freezer and micro wave kitchenette. on site laundry facility. Wow! Everything you need to stay as long as you like. great price for the area. about 4 minutes to highway 240. Restaurants and stores close... More 

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you so very much for your glowing review of Homestead Memphis - Poplar Avenue. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal base... More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 1, 2012

My husband and I stayed at this hotel during the 2012 Memorial Day Weekend. We bid on priceline and won for $33/night. I would not want to spend much more. The hotel was clean and presentable. The staff was cordial. The property is in a good part of town and was very convenient to I-240. In the room, there was... More 

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you for taking the time to review your recent stay at Homestead Memphis - Poplar Avenue. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies We know that you... More 

New York
Contributor
16 reviews 16 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 30, 2012

I spent 4 weeks working in Memphis. The Company I have been working for put me in this hotel, as I requested a place where I could also cook. The hotel suite was not very nice, neon lights like in the hallways, gloomy atmsphere, basic furniture, basic kitchen utensils, not really a pleasant place where I was going to spend... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 26, 2012

I don't think there is much more to say about this hotel. It 10 days to have my room cleaned and this was after complaining for 4 days. It took them 7 days to fix the television. The rooms are very dirty and the police department was there twice during my stay.

Was this review helpful? Yes 1
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