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Extended Stay America - Memphis - Germantown

2.0 of 5
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6500 Poplar Avenue, Memphis, TN 38119 (Formerly Homestead Studio Suites)
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1 room 1 guest
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Extended Stay America - Memphis - Germantown
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75 Reviews from our TripAdvisor Community

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Traveler rating
    18
    10
    10
    11
    26
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15
13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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    (21)
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There are newer reviews for Extended Stay America - Memphis - Germantown
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 6, 2014

I had ants on my body from the bed...prostitutes were w all walking in and out.. Customer service is terrible..I will never or recommend this extended stay..There was just to much bad experience I cannot out in 200 word...........

Was this review helpful? Yes 2
Memphis, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 30, 2014

Well, I am a BIG fan of hotel hospitality. Let me say, I'm also VERY particular. The property is really nice, with well manicured landscaping, clean grounds and MOST IMPORTANTLY - a professional staff. You feel like, you're staying with family. The rooms are always kept nice. Need anything, like towels, soap, etc... they are right on it. The location... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the great service and you received. We are so proud to have provided you with a home away from home experience. We are also pleased to read that you appreciate our convenient location. Thank you so much for... More 

Jackson, Mississippi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 28, 2014

The bed was hard and bathroom was not clean. It had hair everywhere.I have stayed here in the past before because its close to the places i visit when im there.Everytime we stayed the service keep going down hill. Then the rates went up and it was not worth it at all. The carpet was nasty got old stains in... More 

Was this review helpful? Yes 1
Germantown, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 9, 2014

I wish there was a rating for ZERO because this hotel is terrible. My husband and I tried to stay at this hotel because it was near Germantown and our thought was it would be nice and clean. We were dead wrong. First of all, on our way to the room there was trash in the elevator and it had... More 

Was this review helpful? Yes 3
Saint Louis, Missouri
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 2, 2014

We are patients of Shea ear clinic and usually stay at the Residence inn connected to the clinic; however due to ball tournaments they were full for this particular visit. Someone at the clinic said they had heard good things about this extended stay so we tried it.....we will not stay there again. The hallway to get to our room... More 

Was this review helpful? Yes 1
Titusville, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 27, 2014

After checking in, it took several tries before we found a room with everything working. Once that was located everything was ok. The carpets and sofa could use replacing, they are rather tired, worn and dirty. The Wifi is easy to connect and works well. The staff is very helpful and try to please. The breakfast coffee is very good... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had to relocate rooms, and that you found your room to be outdated and that your sofa and carpet had cleanliness issues. In response to your feedback, I will be meeting with my housekeeping and maintenance staff to review... More 

Adrian, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 13, 2014

Dirty, rude staff...overall terrible experience. The worst hotel I've ever been in. Our original room smelled of marijuana, had holes in the walls, had trash on the counters and trash cans, smoke detector was disconnected and in a desk drawer, and had dirty wet towels on the counters with the TV on when we entered the room. We didn't stay... More 

Was this review helpful? Yes 1
Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 16, 2014

After passing through a cloud of smoke at the front door we made it to the front desk. On our way to our room we could not escape the smoke smell. The room was awful. Fixtures falling off wall, the a/c kept shutting off, there was a trash bag wrapped around the smoke detecter and tje walls are paper thin.... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 30, 2014

The front desk employees are rude and only care for themselves, this place doesn't enforce the no smoking policy, you have to beg for anything like towles and toiletries. The only nice thing I can say is that the cleaning staff are very nice.

Was this review helpful? Yes 4
Canton, Mississippi
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 17, 2014

They say you get what you pay for. Well with this hotel they are correct. All newcomers take heed to the reviews, they are real. At first I thought it was a bunch of stuck up lil rich people complaining about a hotel, boy was I wrong. Started off with miscommunication of my reservations. While trying to correct that, this... More 

Was this review helpful? Yes 4
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