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Embassy Suites Memphis

3.5 of 5 1022 S Shady Grove Rd, Memphis, TN 38120
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Embassy Suites Memphis
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Embassy Suites Memphis
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424 reviews from our community

Traveler rating
    168
    121
    74
    39
    22
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164
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, United States
1 review
3 of 5 stars Reviewed November 2, 2013

The breakfast/reception staff and food were terrific. The restaurant/bar was good but overpriced. The room had a bad tv in the main suite, a shower head that finally got replaced, questionable spa, ants on the floor of the exercise room and no housekeeping unless you leave the room early. Staff were very nice, though.

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jonesboro, United States
1 review
5 of 5 stars Reviewed November 1, 2013

I loved my experience here. My hunny and I will definitely stay again when we visit Memphis!! Great hotel. The hotel employees were always friendly and remembered us and remember to tell me happy birthday. Thank you so much.

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london, Canada
1 review
5 of 5 stars Reviewed October 24, 2013

had a great time. I even spent 1 extra day because of the great service. the breakfest was wonderfull, i love the omlet bar selections on the side. this is a great place for families or buisness. The staff was very friendly and helped me stay a extra day due to a flight change. The onsite resturant had great food.

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Temecula, California
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 20, 2013

Hotel is average. Breakfast was good. Better than continental breakfast. Staff was pleasant. Beds were comfy. We picked the hotel thinking it was close to Beale st. But it was still a car drive. 15-20 minutes. Hotel needs fresh air. Maybe open a window! Hopefully there's a screen on the window. Bonus Ruth's Chris is next door.

Review collected in partnership with Embassy Suites Hotels

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Bedford, Texas
Top Contributor
104 reviews 104 reviews
19 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed October 14, 2013

We overnighted here on our way to Eastern Tennessee and as usual were extremely pleased with the entire experience. Service was fast and friendly from every single employee, breakfast was great as usual and the room was very clean and really comfortable. WiFi was solid and dependable. Evening reception was good, even though there were MANY MANY kids here for... More 

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Little Rock, United States
1 review
5 of 5 stars Reviewed October 14, 2013

This hotel was selected for my stay because it was cnveniently located near the site of my business trip. The hotel was very nice, the staff was friendly and I recommend it to anyone considering hotels in that area.

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Brentwood, TN
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 13, 2013

Overall poor customer service and attention to detail. The black desk chair had a nasty biological stain. The manager was most displeased when I asked for a replacement. Good breakfast. It was quiet. Check in and check out was easy. The room was otherwise clean.

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Amanda S, Manager at Embassy Suites Memphis, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for our missteps in service and appointment that hindered your stay. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience and hope you will return to stay with... More 

Milwaukee, United States
2 reviews
5 of 5 stars Reviewed October 10, 2013

This was by far one of the best hotels I have stayed at. The service was incredible - hospitality of employees working at the reception, front desk, cleaning staff, and breakfast staff was fantastic. I would recommend this hotel to anyone and would definitely stay here again. Also used the workout facility - which was great - nice and quiet... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 9, 2013

large rooms, complimentary hot breakfast, managers reception in evening. Wonderful with or without children. Complimentary Shuttle service was very courteous and helpful. Front staff very helpful. Business center also.

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Cordova, United States
1 review
3 of 5 stars Reviewed October 8, 2013

My room was not ready upon arrival. I was told by the front desk worker that my room would not be ready for another 15-20 minutes because it was not clean. This was an inconvenience for me and the staff was not accommodating. I am 6 months pregnant and the staff did not offer any assistance with my bags. I... More 

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Additional Information about Embassy Suites Memphis

Address: 1022 S Shady Grove Rd, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Memphis 3.5*
Number of rooms: 220
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites
Hotel Style:
#26 Business Hotel in Memphis

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