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All 134 Memphis hotels

Embassy Suites Memphis

3.5 of 5 Hotel   |   1022 S Shady Grove Rd, Memphis, TN 38120
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Ranked #31 of 134 hotels in Memphis
A recent review
5 of 5 stars Reviewed May 28, 2013
Linda C Huntsville, Alabama,Usa
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369 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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There are newer reviews for Embassy Suites Memphis
See the most recent reviews
Huntsville, Alabama,Usa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 28, 2013

We stayed at the Embassy Suites on Sunday evening. Had a wonderful large suite, non-smoking on the fifth floor. Looks like the rooms have been remodeled. Very comfortable king size bed, refrigerator, microwave, coffee maker and a spacious living room. We always enjoy the great breakfast. Husband loves the omelet made to order. They will cook your eggs any way... More

Was this review helpful? Yes 1
Atlanta
Top Contributor
116 reviews 116 reviews
19 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed May 28, 2013

This was a great room in the corner of the first floor away from the atrium. We could not check in until exactly three, but we sat in the atrium and read until our room was ready. It was clean and nice and smelled good, which is so important.

Was this review helpful? Yes 2
Bryant, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 16, 2013

Old and tired building - not what we are used to in an Embassy Suites. Dining area is cramped. Toilet spaces are small and cheaply furnished. No spa services. Tiny bedrooms. No dressing space. Some spaces in disrepair.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 4
Bryan M, Front Office Manager at Embassy Suites Memphis, responded to this review

Thank you for taking the time to let us know about your recent experience at our hotel. We at take a great deal of pride in meeting our customer’s expectations and are disappointed anytime we fall short of that goal. Your input and concerns are appreciated. Again, thank you for taking the time to bring this matter to our attention.... More

Newport News, Virginia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 8, 2013

I was in town at the last minute to see some friends and due to "Memphis in May," had a hard time finding a room at the typical Hilton hotel or SPG hotel. Embassy in East Memphis was my best bet. I should have known something was not ideal when I could not find a parking place just to check... More

Was this review helpful? Yes 4
Houston, United States
1 review
5 of 5 stars Reviewed May 3, 2013

Great layout for family and friends to stay and socialize with planned and non-planned activities. Kids in pool and game room, adults talking and able to play table games, business center to stay in touch with work if need be, location and amnities made for a nice visit.

Review collected in partnership with Embassy Suites Hotels

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Naples, Florida
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed May 2, 2013

The rooms are standard fare Embassy Suites. I have stayed at the hotel on 3 occasions and each time I remember that perhaps I should try another HH property in Memphis. Compliments: 1. Front desk is amicable; manager reception staff and breakfast staff was very good. 2. Location good for better dining. Issues: 1. The train ‘whistle’ (aka horn) blows... More

Was this review helpful? Yes 1
Dallas, Texas
Contributor
17 reviews 17 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 29, 2013

My family has stayed at this hotel twice. Overall, it is pretty average. The location is convenient. The inside of the property could use some renovations. Our main issue with the hotel was the clientele that the hotel seems to attract. Both times we stayed here, there were large groups (family reunion type events) where they were piling 8+ people... More

Was this review helpful? Yes 2
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 24, 2013

The staff was friendly and helpful, but the hotel is in need of an update. The bed was comfortable, but the bedding is outdated, and some of the furniture is showing some wear. The biggest problem with this hotel was the NOISE. I could hear the guests on both sides of my room, plus there were many groups of kids... More

Was this review helpful? Yes 3
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 24, 2013

While the staff was extremely friendly and accommodating, this hotel is in need of an update. The bedding would be the first place to begin. However, the biggest problem was the noise level. I could almost hear the conversation in the next room. Plus, the open atrium style lends itself to even more noise.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 3
Allen, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

I was met by and engaging and firendly person. She pulled up my reservation and booked me quickly and efficiently. My group ate lunch at the restaurant and the food and service were excellent. Every thing about the stay from accomodations to friendly staff was excellent. I would recommend this hotel to any and all.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
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Additional Information about Embassy Suites Memphis

Address: 1022 S Shady Grove Rd, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Memphis 3.5*
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#22 Business Hotel in Memphis
Hotel Class
Number of rooms
220

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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