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Embassy Suites by Hilton Memphis

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1022 S Shady Grove Rd, Memphis, TN 38120
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Embassy Suites by Hilton Memphis
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519 Reviews from our TripAdvisor Community

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Traveler rating
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    134
    87
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Floresville, TX
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed yesterday NEW

We called late to get a room here - traveling through on vacation. We have had good luck with Embassy Suites in other towns. We feel that the person answering the phone and making reservations should tell EVERYONE that the hotel is under major renovation. The lobby feels like you are walking into an airport. It is loud and there... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

I used Hilton Grand Vacation points to stay here I have been a member for over 10 years and love it I have used the points in many locations from rci to hilton brand hotels and my home resort in las vegas

Review collected in partnership with Embassy Suites Hotels

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Chicago, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel was under going renovations, thus, workers were throughout the facility and some areas were off limits, had plastic and wood everywhere. Because of the aesthetics, some monetary consideration should have been given to room rate, but no discount was provided. The complimentary breakfast would have been good, but the lines were long because the hotel had at least... More 

Review collected in partnership with Embassy Suites Hotels

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Little Rock, United States
1 review
5 of 5 stars Reviewed 1 week ago

Ducks and Koi have moved on - love the new look. Been a guest here the last 12 years. Even during the extensive remodel it was a pleasant experience as always. Love the fresh pancakes and omelets for breakfast

Review collected in partnership with Embassy Suites Hotels

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Dallas, United States
1 review
1 of 5 stars Reviewed 1 week ago

The Management team at this hotel needs to be fired. Not only did they not properly hire and train staff in courteous, honest, respectful service, but did not have enough staff on board to handle customers as they checked in. They met us with lies and disrespect as we attempted to check in for our family reunion. They kept extending... More 

Review collected in partnership with Embassy Suites Hotels

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New York, United States
1 review
4 of 5 stars Reviewed 1 week ago

Although this hotel is currently undergoing a massive renovation, the staff here were the warmest and most willing individuals I have ever encountered. They smiled, made eye-to-eye contact and apologized for any inconvenience the guests might be subjected to as a result of the ongoing work. I have never encountered front desk and general staff who were as polite as... More 

Review collected in partnership with Embassy Suites Hotels

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Knoxville
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

First stay at this location was a pleasant and affordable experience. Booked government rate online through the Hilton Honors website. Was warned about ongoing renovation work but decided to try it because I love ES in general. Check-in and check-out were easy and fast with very courteous and friendly staff. Stayed in one of the newly renovated suites on the... More 

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Bellaire, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The place is clean and well tended to. Staff are friendly and efficient. If Jada Polk takes your reservation, DEMAND to speak to someone else or you will regret it. If they still have and ACTING GM, be prepared to have a less than groovy experience. Perhaps he means well. I like efficiency. These two people do not exemplify the... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
AGM_EMB, Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and apologize for the issues you had. We will use this review to improve our hotel operations. We hope to have you as a return guest in the near future. More 

Pine Bluff, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Before booking I read several reviews about the construction that was going on; the staff over the phone even informed us about it. But, since the hotel was perfectly located for our family vacation and the size of the room was great for my husband, myself and our two toddlers, we booked anyway. The hotel staff graciously granted our need... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
AGM_EMB, Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you for the wonderful review. We appreciate your understanding as we begin to come out of renovation. The staff was pleased to hear the positive comments. We hope to have you as a return guest soon. More 

chicago
Level Contributor
5 reviews
1 of 5 stars Reviewed 3 weeks ago

After spending a very long day driving and touring, we were anxiously looking forward to the welcome at Embassy Suites. After 2 weeks of travelling we saved a night to spend in a special hotel. Upon arrival we were surprised that there seemed to be construction. A sign noted that the restaurant was open. On check in we commented that... More 

Was this review helpful? Yes
AGM_EMB, Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and apologize for the issues you had. We will use your comments as we continually work to improve our guest experience. Our breakfast and social are open and available at this time as we are nearing completion of... More 

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