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Embassy Suites by Hilton Memphis

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1022 S Shady Grove Rd, Memphis, TN 38120
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1 room 1 guest
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Embassy Suites by Hilton Memphis
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530 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (530)
  • Mar-May only
    (136)
  • Jun-Aug only
    (175)
  • Sep-Nov only
    (110)
  • Dec-Feb only
    (109)
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Alpharetta, United States
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We were there for an overnight visit with my son and his friend. The staff really went out of their way to make sure we had everything we needed. The lobby was beautiful. The pool was clean and very nice. The breakfast was top notch!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Dallas, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Even after their renovation, they are not up to what I would consider acceptable Embassy Suites standard. The remodeling conjures of the saying of "putting lipstick on a pig". Smoke alarms, outlet covers, elevators are all in dire need of being replaced. And so is the gentleman who is in charge of serving drinks at the evening reception... His friendliness... More 

Was this review helpful? Yes
AGM_EMB, Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you for taking the time to share your experience. We appreciate your feedback and apologize for the issues you had. We will use this review to improve our hotel operations. We hope to have you as a return guest in the near future. More 

Travelers are raving about these Memphis hotels

Kansas City, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I choose Embassy's almost exclusively when I travel. I like the Managers reception and a breakfast that is easy in the morning as well as good. Renovations were going on so the restaurant in the hotel was closed. The food at the Managers reception appeared and tasted old. Carrots and celery with stale chips and salsa, not alot of imagination.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
AGM_EMB, Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Gold HHonors member, we sincerely appreciate your feedback and apologize for the issues you had. We will use this review to improve our hotel operations. We hope to have you as a return guest in the near future. More 

Clinton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here on our way to New Orleans because the room was large enough for our bigger family. The hotel was beautiful and appeared to be in a great neighborhood which was our primary concern in Memphis. Had some issues with our air in our room, but the staff was extremely attentive and handled the issue properly (exceeded our... More 

Review collected in partnership with Embassy Suites Hotels

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Rome, GA
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Please note that this review is a few months late, so renovations are probably complete by now. The hotel was under extensive renovation when I visited. It wasn't too much of an inconvenience, but I feel like I didn't get to see enough of the hotel to really rate it effectively. My room was plenty spacious and I liked how... More 

Was this review helpful? Yes
Huntsville, Alabama
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our stay at this was wonderful...the hotel was clean the staff was great, the breakfast was awesome, and the complimentary evening refreshment was refreshing to say the least..would recommend this hotel to all my friends and family.

Review collected in partnership with Embassy Suites Hotels

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Deltona, Florida
Level Contributor
102 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean, the garden area was relaxing and a nice place to have a drink. The room was spacious with a nice TV. It's near a lot of the attractions. It's well worth the stay. The breakfast was more than just cereal and bagels. The staff was not stingy with the towels when we asked for extras.

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Granger, Indiana
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is currently in the midst of a remodel, but almost done. That is not an issue as it no longer interferes with the stay. This was not the case a few months ago. The problem I have (and it is no fault of the establishment) is that this seems to be a hot spot for family reunions at... More 

Was this review helpful? Yes 1
AGM_EMB, Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you so much for your feedback. We will use this feedback to improve our operations. We look forward to having you as a return guest in the near future. More 

san marcos
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a lovely hotel. The staff were friendly, helpful and very professional. The happy hour was wonderful and the cooked to order breakfast was amazing. I travel a lot for work and always stay in Hilton brand hotels and this hotel is top of my list to return to. There are parts of the hotel that are being remodeled;... More 

Was this review helpful? Yes
AGM_EMB, Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you so much for your review. I am glad to hear you enjoyed your stay at the Embassy Suites Memphis. We look forward to having you as a return guest. More 

Plano, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Many of the staff were not courteous. I was not able to use their wifi even though I get it free as a Hilton Diamond Member. I was never acknowledged as a Diamond memeber. Front desk staff charged me the entire stay plus $80 for incidentals when I checked in and tried to tell me this was a Hilton policy.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
AGM_EMB, Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you again for taking the time to leave feedback. Your feedback is valuable information to help us improve operations. I want to apologize for the issues you had during your stay. We hope to have you as a return guest in the near future. More 

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