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All 134 Memphis hotels

Embassy Suites Memphis

3.5 of 5 Hotel   |   1022 S Shady Grove Rd, Memphis, TN 38120
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Ranked #36 of 134 Hotels in Memphis
A recent review
4 of 5 stars reviewed 1 week ago
John S Rogers, AR, United States
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391 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
Contributor
19 reviews 19 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

If you have to be in your room at all during the day, stay elsewhere! Very loud and work is from 8:30 - 6. I asked for another room and they said that the construction was everywhere. No discount, some of the highest rates around.

Was this review helpful? Yes
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Please accept our sincere apologies for the hassle and frustration our current construction has caused you. We strive to inform every guest of our improvements and regret this was not outlined when you booked your stay. We hope you will return to see all the exciting changes we are making once our renovations are complete so we may show you... More

Rogers, AR, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

Beautiful lobby and very spacious suite. Maintenance and house keeping left some to be desired. "Cooked to order" breakfast is good once you get through the line. Allow time. There is a buffet, but the food is not nearly as good. Grazanti's restaurant is great Italian food but be advised, my wife said I smelled of garlic for two days... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jackson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The Embassy Suites is an excellent facility. Great place for family stay. Enclosed pool, and game room is excellent for small kids and teen-agers. Complimentary breakfast is a wonderful provision. Everything you can think of for breakfast is provided. Rooms are great. Very comfortable.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago NEW

The carpet in the suite was very dirty I wore socks and when I took them off they were very dirty. The furniture is outdated and chip very badly. The room smelled musty and a very wet smell. The bathroom was never clean. We got clean towels but the tile over the bathroom wasn't clean hair from a previous occupant... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel has gone to seed over the past few years. I cannot recommend it. Rooms are really worn and in tatters. I have stayed regularly for a a couple years but have decided it has gotten too bad to return.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Thank you for staying with us at our hotel. I appreciate your candor as we look for reviews to provide insight into our hotel. We are actively examining our guest suite comfort and appearance, and we will keep your comments in mind as we work to improve our guests experience. We hope you will give us another chance to impress... More

United States
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

This Embassy Suites is in the process of updating, which should cure many of the problems noted by other reviewers. We stayed there for three nights in August and did not hear any construction noise between 5 pm and 8 am. We were gone all day so cannot say what occurred then. Included breakfast was well above norm - made-to-order... More

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Leesburg, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Embassy Suites in Memphis over the Labor Day weekend. When we checked in and got to the room, we noticed the freezer portion of the refrigerator was froze over, and the refrigerator portion was warm. We did not call the desk at that time, as we didn't think we would actually need it... More

Was this review helpful? Yes 1
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Thank you for reaching out to us via TripAdvisor. Please know that your comfort and safety are of the utmost importance to us, and we are glad that we were able to reach out to you directly to discuss your stay further and make things right. I apologize for the mismanagement of the situation, and for the frustration you must... More

Atlanta, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Jackhammers daily- beds & furniture are so old they are not safe; bed flipped up from the wall when I sat on the end. Hotel is under renovation and should be closed until at least 50% of suites clean and fresh. Noise constantly and got sick from all the dust flying. A real mess that never should be exposed to... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Please accept our sincere apologies for the hassle and frustration our current construction has caused you. We strive to inform every guest of our improvements and regret this was not outlined when you booked your stay. We hope you will return to see all the exciting changes we are making once our renovations are complete so we may show you... More

Saint Louis, Missouri
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was our second time at the Embassy Suites Memphis within 5-months, and it is a shame our second trip didn't turn out as good as our first. On this visit the hotel was engulfed in construction, which blocked off elevators and produced loud drilling noise for much of our weekend trip. When we arrived Friday afternoon we were greeted... More

Was this review helpful? Yes
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Please accept our sincere apologies for the hassle and frustration our current construction has caused you. We strive to inform every guest of our improvements and regret this was not outlined when you booked your stay. We hope you will return to see all the exciting changes we are making once our renovations are complete so we may show you... More

Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We were just at this hotel September 5 & 6 for our granddaughters soccer tournament. We made our reservations on July 21st. We were quoted a rate of $140 for king bed. When we arrived at the hotel Friday afternoon there was a sign saying sorry for the noise and that they were going through some renovations. We got to... More

Was this review helpful? Yes
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Please accept our sincere apologies for the noise issues you experienced for our current construction. We are so sorry you were not informed of our improvements when you booked your stay. We hope you will return to see all the exciting changes we are making once our renovations are complete so we may show you the quality hospitality and accommodations... More

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Additional Information about Embassy Suites Memphis

Address: 1022 S Shady Grove Rd, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Memphis 3.5*
Number of rooms: 220
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites

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