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Embassy Suites Memphis

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1022 S Shady Grove Rd, Memphis, TN 38120
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Embassy Suites Memphis
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494 Reviews from our TripAdvisor Community

Traveler rating
    173
    131
    82
    55
    53
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

It would've been nice to know that all the amenities I associate with an Embassy Suites would be unavailable. I wouldn't have stayed if I had known well-enough in advance. But I'm sure thwy want to keep it a surprise so you aren't as likely to change reservation. Either make it clear nothing will be available or at least offer... More 

Was this review helpful? Yes 1
Top Contributor
52 reviews 52 reviews
30 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I knew going into this stay that renovations were taking place. The lobby and common area on first floor were being renovated. This didn't affect the room, which was very nice. but the fitness room & pool were closed due to renovations. The breakfast was a bag lunch at best. I wasn't told the breakfast had been affected, also.

Was this review helpful? Yes 1
Richmond, Virginia
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We booked on their website and they let us know that some amenities wouldn't be available. We found Continental breakfasts in a bag, dark pictures on the TVs and incomplete cable service; no workout area and no lobby. Construction begins early in the morning. Prices remain high. At check in, they offer to help you get a room at another... More 

Was this review helpful? Yes 1

Travelers are raving about these Memphis hotels

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Very disappointed because I was not informed that it was under construction. Came here to relax, enjoy the pool and the great breakfast. But all we got was banging noise and dust. And still had to pay regular price. Management claims they took of 100.00 of the regular rate. But that's a lie, cause we have been here 3 times... More 

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AGM_EMB, Manager at Embassy Suites Memphis, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and apologize for the issues you had. Our hotel has made every effort to notify every guest of our renovations for the last several months. We have posted the information on our website, added the information to our confirmations,... More 

Winston Salem, United States
1 review
4 of 5 stars Reviewed 1 week ago

very nice hotel in the middle of construction. not recommended if wanting to sleep in but usually an excellent hotel. Embassy Suites has excellent staff and rooms. this was a safe, nice location and very convenient to anything we wanted to do.

Review collected in partnership with Embassy Suites Hotels

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Birmingham, United States
1 review
1 of 5 stars Reviewed 1 week ago

Construction noise all night. No hot water. No functional amenities. Dirty water. Complete disarray of lobby and facilities. Stay away. Hotel under renovation and should not even be open. Severity of renovation was misrepresented online.

Review collected in partnership with Embassy Suites Hotels

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memphis, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Stay away from this hotel. construction noise and dust.room wasn't even clean.no breakfast,nor a pool or gym.when asked to get a discount we were told no.poor service and poor conditions.we had to find a different stay accommodation for our kids,since dust was so bad.

Review collected in partnership with Embassy Suites Hotels

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Memphis, Tennessee
1 review
1 of 5 stars Reviewed 2 weeks ago

When we checked in we discovered that the hotel is undergoing major renovations. Checkin said that Orbitz knew about the construction and blamed them for not telling us but the hotel website didn't bother to mention it either. The entire lobby and most of the first floor is a wreck. We will not have access to the fitness center, we... More 

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Malibu, California
Contributor
20 reviews 20 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Liked the suite but didn't realize the extent of "Pardon My Dust". One elevator- very far from my room, was difficult with luggage and groceries. No pool. No workout room as advertised and the "breakfast" stuck in a corner, drinks and a paperbag with a breakfast bar. Location to activities good (I don't like to be center- but 10,to 20... More 

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Smthtown, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Clean, attractive hotel - Frank Grisati's restaurant was fantastic. Staff was extremely pleasant and accomodating!Would stay there again if in the area. Would consider other Embassy Suites as a result of the visit to this one.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
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