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Embassy Suites Memphis

3.5 of 5 1022 S Shady Grove Rd, Memphis, TN 38120
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Embassy Suites Memphis
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Embassy Suites Memphis
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442 reviews from our community

Traveler rating
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    81
    41
    26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

My 2 friends and I were traveling through Memphis in January 2015 and stayed at the South Shady Grove Embassy Suites on the recommendation of a friend. 1st, the hotel was under major renovation which was advertised up front, but given the magnitude of the job they just should have closed for a few weeks or significantly deeply discounted the... More 

Review collected in partnership with Embassy Suites Hotels

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Atlanta, Georgia, United States
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Free full breakfast & managers cocktail hour make this hotel a no - brainer. Our 1st and 2nd room had issues but management made it right. Hotel is currently going through renovations so i won't punish them on the ratings. I can only imagine how much nicer the hotel will be. This hotel is conveniently located and seemed to be... More 

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Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is ranked 41 out of all hotels in Memphis. I remember when it was ranked in the top 15. That means even some of the dive hotels are ranked higher. This is a reflection of the General and Assistant General manager. Everyone understands construction and renovations but Noone understands coldness and blame game from management. This place is... More 

Was this review helpful? Yes 1
ESMemphis, General Manager at Embassy Suites Memphis, responded to this review

We regret that you did not have the same great, consistent service you are used to receiving in years past. We appreciate you sharing your feedback with us and allowing us an opportunity to review your concerns with our staff. We strive to provide exceptional service and we hope we can invite you back to visit after our improvements are... More 

Cleveland, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Try to get someone with authority to fix a real problem isn't going to happen. No return phone calls. Left me stranded. Never notified of construction of Lobby, & Atrium, with tarps everywhere. Noise from pounding and breaking concrete from 7AM to 7 PM. Not able to transfer me to another acceptable property. Never received a call that I requested... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
ESMemphis, General Manager at Embassy Suites Memphis, responded to this review

We appreciate your feedback and regret our delay in following up with you about your concerns. We certainly want our guests to feel comfortable and are working with the construction crew to minimize disruptions whenever feasible. If you would like to discuss further, please call or email and we will get back to you. Kind regards, Heather Detlefson General Manager More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have been staying at this hotel frequently as we have a daughter in college in Memphis. We have been pleased over time with the price value equation and although the rooms are dated, they are almost always clean. On our most recent visit (today 1/12/15) we arrived to a construction site with most of the hotel amenities closed. Not... More 

Was this review helpful? Yes 2
ESMemphis, General Manager at Embassy Suites Memphis, responded to this review

We appreciate your continued loyalty to us and apologize that we did not clearly communicate our renovation updates with you. We regret the inconvenience this caused you and your family and we're working on ensuring our guests are well informed. We are also reviewing our security processes with your feedback in mind and hope that we can invite you back... More 

Crane, MO, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Carpets are disgusting, hopefully they will deep clean or replace these soon. Restaurant may be closed, I called beforehand and was informed it was open. WRONG, we had to venture out to find food. Staff professional but distant and really do not seem to care if you have an issue. Noisy drunks in the atrium area, staff finally got this... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
ESMemphis, General Manager at Embassy Suites Memphis, responded to this review

We apologize for the unfortunate experience you had. We strive to have additional staff in high volume traffic areas to minimize noise disruptions. We've shared your comments with our staff so we can be more vigilant in this area. We hope that we can invite you and your family back for a more comfortable and quiet experience. Kind regards, Heather... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

This motel is currently undergoing renovations and most amenities, including hot breakfast, are not available. The room was clean and fresh, but the cost was too much for what you get. Also, there is a 9.95 charge for the use of the internet.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Germantown, TN, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Okay stay. it was obvious hotel is about to undergo refreshing. Very much needed. I am an embassy suites fan, but will really be happy when this one gets its facelift completed. I rate it average only because it is in much need of facelift. Staff was great from front dest to breakfast/reception to housekeeping. Really people friendly hotel. There... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Waverly, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The staff was accommodating after that and it was an otherwise OK stay, but it was very disappointing to arrive to a room in that condition and have to change rooms right away. The main issue was that the carpet had not been adequately vacuumed. There was a bobby pin on the floor, crumbs, etc. We moved a piece of... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Corinth, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

hotel is dated, furniture had stains, room smelled of cleaning liquid, mangers reception was excellent, good choice of drink options, breakfast was excellent, omlet station cooked to order. lobby and autrium very dated. location excellent.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
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Additional Information about Embassy Suites Memphis

Address: 1022 S Shady Grove Rd, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Memphis 3.5*
Number of rooms: 220
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites
Hotel Style:
#28 Business Hotel in Memphis

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