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Embassy Suites Memphis

3.5 of 5 1022 S Shady Grove Rd, Memphis, TN 38120
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Embassy Suites Memphis
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Embassy Suites Memphis
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457 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lincoln
2 reviews
2 of 5 stars Reviewed yesterday NEW

If you are looking for a place to be talked down to and treated like an inconvenience by the front desk, then this is your spot. I hated to bother the lady at the front from her texting to check into my roombut I had been standing there in front of here for a while. So rude of me. Drills... More 

Review collected in partnership with Embassy Suites Hotels

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Portland, United States
1 review
1 of 5 stars Reviewed yesterday NEW

Under construction, no hot water and no notice when booked that it was. Do not stay here while in Memphis. The noice starts at 7:00 and while that is not too early, I work from the hotel while on the raod and had to leave. The staff was apathetic about the no hot water and noise..ridiculous for a Hilton.

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La Vergne, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great hotel and service from the staff. We needed to stay in the room after our check-out time and were able to stay an additional 3 hours without being charged. Although there was construction going on it was not a problem. When you have great service like they provided the construction was secondary.

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memphis, United States
1 review
1 of 5 stars Reviewed 1 week ago

Booked hotel room on line and they neglected to post the hotel was under renovation - our son fell through the bed frame on the pull out sofa - the entire lobby/atrium was covered in construction sheeting...construction work started about 7 am the next morning...front doors were locked when we arrived at the hotel around 11 pm.....

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Atlanta, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel is currently under construction, no the lobby is closed off using tarp, the workers start at 7am and go beyond 6pm. There is no hot breakfast, the managers reception is held on the elevator lobby area with chips, wine and beer. I would not reserve a room here until the construction is completed.

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1 review
2 of 5 stars Reviewed 2 weeks ago

The entire first floor was under construction therefore the fitness center, pool and hot tub were closed. The breakfast was coffee and premade bags and the front desk was basically constructed of makeshift 2x4s. The staff was doing their best under the circumstances.

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Canton, United States
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Management should have shutdown hotel while massive renovations going on to work around the clock to get it back open, instead of making the patrons sacrifice all of the amenities that make the Embassy Suites experience enjoyably great.

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Nashville, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

They did not inform us about the extent of construction. It made the stay horrible and yet the price was the same, even though the experience was far far below what we've come to expect. The "breakfast" was now grab and go and the manager's reception was a small stand outside the elevators in the hall. Noise, dirt, and no... More 

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Memphis, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

No fitness room, no place to have breakfast (you actually get breakfast in a bag) They should either tell you that they are remodelling or adjust their rates dramatically since you are not getting what you are paying for

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2 reviews
1 of 5 stars Reviewed 3 weeks ago

This entire hotel is under renovation. It's loud. The staff doesn't know their own rooms. Rude Assistant Manager and the GM doesn't seem to show up for work. Book somewhere else. Not worth the headache and hassle to stay there.

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Additional Information about Embassy Suites Memphis

Address: 1022 S Shady Grove Rd, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Memphis 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites

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