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All 134 Memphis hotels

Embassy Suites Memphis

3.5 of 5 Hotel   |   1022 S Shady Grove Rd, Memphis, TN 38120
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Ranked #36 of 134 Hotels in Memphis
A recent review
5 of 5 stars reviewed yesterday
William M Memphis, United States
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394 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Memphis, United States
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel is one of the nicest I have used in the past several years! Service, Staff but especially the restaurant are all excellent. The appearance of the lobby and the great atmosphere are truly inviting to great relaxation.

Review collected in partnership with Embassy Suites Hotels

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

Our stay was nice. Pros : beautiful lobby area, nice building, great meals and meal area, nice 2 room suites, very comfortable bed, nice staff and service Cons : pool looked slightly unclean, arcades took our money (none worked) which resulted in three sad little boys, toilet ran for the entire two days of our stay (had to turn off... More

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Houston, Texas
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I love staying at Embassy Suites when I travel for they give you two rooms to accommodate you during your stay. Along with the living room, bedroom they having dining table, microwave, coffee pot with accessories and refrigerator. Included in room price is an excellent breakfast where you can have Chef cook the omelets of your choice. They also offer... More

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Charlotte, North Carolina
Contributor
19 reviews 19 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you have to be in your room at all during the day, stay elsewhere! Very loud and work is from 8:30 - 6. I asked for another room and they said that the construction was everywhere. No discount, some of the highest rates around.

Was this review helpful? Yes 1
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Please accept our sincere apologies for the hassle and frustration our current construction has caused you. We strive to inform every guest of our improvements and regret this was not outlined when you booked your stay. We hope you will return to see all the exciting changes we are making once our renovations are complete so we may show you... More

Rogers, AR, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Beautiful lobby and very spacious suite. Maintenance and house keeping left some to be desired. "Cooked to order" breakfast is good once you get through the line. Allow time. There is a buffet, but the food is not nearly as good. Grazanti's restaurant is great Italian food but be advised, my wife said I smelled of garlic for two days... More

Review collected in partnership with Embassy Suites Hotels

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Jackson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Embassy Suites is an excellent facility. Great place for family stay. Enclosed pool, and game room is excellent for small kids and teen-agers. Complimentary breakfast is a wonderful provision. Everything you can think of for breakfast is provided. Rooms are great. Very comfortable.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The carpet in the suite was very dirty I wore socks and when I took them off they were very dirty. The furniture is outdated and chip very badly. The room smelled musty and a very wet smell. The bathroom was never clean. We got clean towels but the tile over the bathroom wasn't clean hair from a previous occupant... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This hotel has gone to seed over the past few years. I cannot recommend it. Rooms are really worn and in tatters. I have stayed regularly for a a couple years but have decided it has gotten too bad to return.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Thank you for staying with us at our hotel. I appreciate your candor as we look for reviews to provide insight into our hotel. We are actively examining our guest suite comfort and appearance, and we will keep your comments in mind as we work to improve our guests experience. We hope you will give us another chance to impress... More

United States
Contributor
18 reviews 18 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This Embassy Suites is in the process of updating, which should cure many of the problems noted by other reviewers. We stayed there for three nights in August and did not hear any construction noise between 5 pm and 8 am. We were gone all day so cannot say what occurred then. Included breakfast was well above norm - made-to-order... More

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Leesburg, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Embassy Suites in Memphis over the Labor Day weekend. When we checked in and got to the room, we noticed the freezer portion of the refrigerator was froze over, and the refrigerator portion was warm. We did not call the desk at that time, as we didn't think we would actually need it... More

Was this review helpful? Yes 1
ESMemphis, Manager at Embassy Suites Memphis, responded to this review

Thank you for reaching out to us via TripAdvisor. Please know that your comfort and safety are of the utmost importance to us, and we are glad that we were able to reach out to you directly to discuss your stay further and make things right. I apologize for the mismanagement of the situation, and for the frustration you must... More

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Additional Information about Embassy Suites Memphis

Address: 1022 S Shady Grove Rd, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Memphis 3.5*
Number of rooms: 220
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites

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