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Four Points by Sheraton Memphis East

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5877 Poplar Ave, Memphis, TN 38119 (Formerly Park Place Hotel Memphis)
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Four Points by Sheraton Memphis East
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Four Points by Sheraton Memphis East
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173 reviews from our community

Traveler rating
    41
    70
    41
    16
    5
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43
40
10
53
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Maumelle, AR
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family and I stayed here for a one night stay. I'm glad that's all we booked it for. It was "ok" for the price. But I couldn't help but notice that the room and bathroom wasn't as clean as it could have been. The bathrooms are TINY! Checkout isn't until noon but we had housekeeping trying to come in... More 

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Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I have stayed here three times since January 1, 2015. Everyone is very friendly and goes out of there way to make your stay comfortable. Breakfast service is great and food terrific. I will stay here again.

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Lake Saint Louis, Missouri
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I spent three nights in the Four Points this past Friday - Sunday nights. Initially I was disappointed with the drive from Downtown to East Memphis (mostly because I wanted to stay in the city) but as we became more comfortable with the drive and considered the savings by not staying in the city it wasn't bad... More 

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Hot Springs Village, Arkansas
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Clean, friendly atmosphere. Great breakfast each morning. Easy access to any direction. Variety of cuisines nearby. Very service oriented. Look forward to staying there again. Bed was very comfortable.

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Canberra, Australia
Top Contributor
132 reviews 132 reviews
35 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here in January, it was cold, but we didn't need the heater on during the night. The room was comfortable. The bed was big, a little firm and flat feeling, the pillows were ok. Our sleep quality was adequate. Located on a highway, and with our room facing it, there wasn't alot of traffic noise which was nice.... More 

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Memphis, Tennessee
1 review
1 of 5 stars Reviewed 3 weeks ago

Our church booked and prepaid for a room for a guest who was coming to town on a Friday evening. When the guest arrived after 9 p.m., the hotel told our guest that the room had not been paid for and wanted her to use her own credit card. The guest called us, and we contacted the hotel. The first... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear Ade K, We sincerely apologize for the inconvenience caused by our mistake at billing as we understand the frustration this caused you. The activity on the card you mentioned was the result the authorization process at check-in and not actual charges to your card. Authorization transactions are released at the discretion of your issuing bank. We truly regret this... More 

Travelers are raving about these Memphis hotels

Florida
Top Contributor
59 reviews 59 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I really want to give credit to the owners of this hotel because they have tried so hard to make it a nice place but they didn't have much to work with. The decor is modern and attractive but aside from that they don't have much going for them. The room we had was so small, my husband and I... More 

Was this review helpful? Yes 2
Guilford
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed at three Starwood properties on a recent trip. This hotel was nothing like the other two. The room was dingy, dirty, and dark. The hallway had an odor. The elevator seemed like an antique. The dirt was beyond what housekeeping could clean. The caulking had dirt ground in. The room was so dark we had to turn on... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear Tom M, Maintaining a clean and comfortable environment is a top priority to the team, and what you described is certainly unacceptable as this is does not reflect the standards we strive to uphold. We are very sorry for the conditions you encountered during your stay, and we will be sure to address your comments with housekeeping to ensure... More 

Naperville, Illinois
Top Contributor
233 reviews 233 reviews
26 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed April 21, 2015

I've stayed here 3 times in the last few weeks and each stat was what I hope for... zero problems. Very clean and well maintained... I'm picky about that. Convenient location, for me at least : ) Quiet rooms with plenty of space to unwind and relax, free wi-fi, free bottled water, free newspapers, and a choice of breakfast or... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 11, 2015

Had to come in with a colleague on business because our flight was cancelled. Didn't arrive til late so called in advance. Fd agent said he saw one reservation but not the other, informed us he would hold one. By the time we got there he wasn't helpful at all. Informed us not only did he NOT hold one but... More 

Was this review helpful? Yes 1
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