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Four Points by Sheraton Memphis East

3.0 of 5 5877 Poplar Ave, Memphis, TN 38119 (Formerly Park Place Hotel Memphis)
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Four Points by Sheraton Memphis East
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Four Points by Sheraton Memphis East
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152 reviews from our community

Traveler rating
    35
    66
    33
    14
    4
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42
34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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La Grange, Illinois
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We drove here with three children under six from Chicago and it was late in the evening when we arrived. The receptionists were friendly and it wasn't difficult to find our rooms. There wasn't that much traffic on the busy street nearby and we slept through the night with no loud noise to wake us up or keep us awake.... More 

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Appleton, Wisconsin
Top Contributor
72 reviews 72 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a night during a business trip to Memphis. The customer service was absolutely amazing!! We were picked up promptly at the airport and the driver even stopped on the way to the hotel so we could grab lunch before we went to visit our customer. They were also kind enough to shuttle us to our customer!... More 

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New York City, New York
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 9, 2014

We chose this hotel due to a late arrival after a day of driving and wished we had not as it was to late to go somewhere else. The images of the lobby are deceptive because it seems none of the $ went into the rooms. The carpet was worn through in multiple places and the overall condition of the... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear 10022, Thank you for your review. We are disheartened to hear we failed to meet your expectations during your most recent visit at our hotel. Our team is dedicated to maintaining top notch accommodations, so we apologize for the condition of your guest room and bed as we want our guests to have a comfortable stay. Rest assured, your... More 

Los Angeles, California
Contributor
17 reviews 17 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 8, 2014

The hotel is located in between the east and west lanes of Poplar Avenue which is a major thoroughfare with quite a bit of traffic. The rooms are not very well insulated from the outside and as a result you can hear the constant traffic. The rooms are fine but in need of an upgrade. The service at check in,... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear FoodyFoodFood, Thank you for taking the time to write us a review. While we are delighted to hear you had great service while visiting us, we are disheartened to hear you were not fully satisfied with our hotel. We aim to provide our guests with a quiet atmosphere so they can have the most relaxing stay, and we are... More 

Philadelphia, PA
Top Contributor
227 reviews 227 reviews
78 hotel reviews
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed November 5, 2014

Nice hotel. The room i was in had stains on the carpet but it was clean. The gym is a big plus. Nice work out equipment and very friendly woman at the front desk. Rooms are due for an update but overall a good experience.

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1 review
5 of 5 stars Reviewed November 5, 2014

Hey from the time I drove up on the parking lot, I felt welcome. This hotel is very convenient right at the express way and in the location of everything a lot of food. The service I had from the time a drove up on the lot to the time I left was awesome and amazing. The room was clean... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear Prophet C, Our team is dedicated to making our guests have the best experience, so we are very pleased to hear you felt welcome from the beginning of your stay. Thank you for your kind comments, and we are looking forward to your future visits with us soon. Take care. More 

Chicago, Illinois
2 reviews
2 of 5 stars Reviewed November 3, 2014

I stayed in Memphis for a friends wedding for a weekend. The location of the hotel is perfect across from a shopping center. The front desk receptionist Alicia when checking us in was very helpful and friendly she has excellent customer service. The carpet had pieces missing through out the room. The drains in both the sink and tub drained... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear mslovely9701, We are very sorry to hear you were disappointed with your recent stay. Providing our guests with superior service is very important to us, and while you received great service from Alicia while checking into, we apologize this quality of service was not consistent throughout your visit. We are also sorry for the condition of your guest room... More 

Conway, Arkansas, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 14, 2014

Got home from a 2 night stay and the backs of my legs were just riddled with bites. Now we have to wash and spray and hope that we did not bring them home. Staff was very attentive and polite. Everything looked clean and proper. Water pressure for the shower was low. Noise level was acceptable. If not for the... More 

Was this review helpful? Yes 3
Cortney O, Manager at Four Points by Sheraton Memphis East, responded to this review

Hi Jay W, Please know that we take reports of bed bugs extremely seriously. Bed bugs spread by “hitching a ride” on travelers’ clothes and luggage, so even an uninfested site may acquire some if visited by a traveler unknowingly carrying them. This is why, at even the suggestion of bed bugs, our standard operating procedure mandates the reported room,... More 

Tallahassee, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 1, 2014

My sister and I stayed here for Elvis Week in August. It was a great stay and it was our second stay here. It is a bit scary getting into the parking lot, but we had quite a lot of practice since we were in between Graceland and downtown where most of all of Elvis Week functions occur. It was... More 

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Woodbridge, Virginia
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 22, 2014

I have stayed at this property many times. Starwood did a nice job converting this property from whatever it was before. The Lobby and fitness center are nice. The outdoor pool area is oddly positioned but at least there is one given the space. The elevators need a re-do and were extremely hot even though the halls of each floor... More 

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Additional Information about Four Points by Sheraton Memphis East

Address: 5877 Poplar Ave, Memphis, TN 38119 (Formerly Park Place Hotel Memphis)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Memphis East 3*
Number of rooms: 123
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Also Known As:
4 Points By Sheraton Memphis East
Four Points By Sheraton Memphis East Hotel Memphis
Park Place Memphis
Memphis Park Place Hotel

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