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All 134 Memphis hotels

Four Points by Sheraton Memphis East

3.0 of 5 Hotel   |   5877 Poplar Ave, Memphis, TN 38119 (Formerly Park Place Hotel Memphis)
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Ranked #44 of 134 Hotels in Memphis
A recent review
3 of 5 stars reviewed 3 weeks ago
Celling Philadelphia, PA
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150 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We chose this hotel due to a late arrival after a day of driving and wished we had not as it was to late to go somewhere else. The images of the lobby are deceptive because it seems none of the $ went into the rooms. The carpet was worn through in multiple places and the overall condition of the... More

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear 10022, Thank you for your review. We are disheartened to hear we failed to meet your expectations during your most recent visit at our hotel. Our team is dedicated to maintaining top notch accommodations, so we apologize for the condition of your guest room and bed as we want our guests to have a comfortable stay. Rest assured, your... More

Los Angeles, California
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is located in between the east and west lanes of Poplar Avenue which is a major thoroughfare with quite a bit of traffic. The rooms are not very well insulated from the outside and as a result you can hear the constant traffic. The rooms are fine but in need of an upgrade. The service at check in,... More

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear FoodyFoodFood, Thank you for taking the time to write us a review. While we are delighted to hear you had great service while visiting us, we are disheartened to hear you were not fully satisfied with our hotel. We aim to provide our guests with a quiet atmosphere so they can have the most relaxing stay, and we are... More

Philadelphia, PA
Top Contributor
218 reviews 218 reviews
75 hotel reviews
174 helpful votes 174 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice hotel. The room i was in had stains on the carpet but it was clean. The gym is a big plus. Nice work out equipment and very friendly woman at the front desk. Rooms are due for an update but overall a good experience.

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1 review
5 of 5 stars Reviewed 3 weeks ago

Hey from the time I drove up on the parking lot, I felt welcome. This hotel is very convenient right at the express way and in the location of everything a lot of food. The service I had from the time a drove up on the lot to the time I left was awesome and amazing. The room was clean... More

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear Prophet C, Our team is dedicated to making our guests have the best experience, so we are very pleased to hear you felt welcome from the beginning of your stay. Thank you for your kind comments, and we are looking forward to your future visits with us soon. Take care. More

Chicago, Illinois
2 reviews
2 of 5 stars Reviewed 3 weeks ago

I stayed in Memphis for a friends wedding for a weekend. The location of the hotel is perfect across from a shopping center. The front desk receptionist Alicia when checking us in was very helpful and friendly she has excellent customer service. The carpet had pieces missing through out the room. The drains in both the sink and tub drained... More

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear mslovely9701, We are very sorry to hear you were disappointed with your recent stay. Providing our guests with superior service is very important to us, and while you received great service from Alicia while checking into, we apologize this quality of service was not consistent throughout your visit. We are also sorry for the condition of your guest room... More

Conway, Arkansas, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 14, 2014

Got home from a 2 night stay and the backs of my legs were just riddled with bites. Now we have to wash and spray and hope that we did not bring them home. Staff was very attentive and polite. Everything looked clean and proper. Water pressure for the shower was low. Noise level was acceptable. If not for the... More

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Cortney O, Manager at Four Points by Sheraton Memphis East, responded to this review

Hi Jay W, Please know that we take reports of bed bugs extremely seriously. Bed bugs spread by “hitching a ride” on travelers’ clothes and luggage, so even an uninfested site may acquire some if visited by a traveler unknowingly carrying them. This is why, at even the suggestion of bed bugs, our standard operating procedure mandates the reported room,... More

Tallahassee, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 1, 2014

My sister and I stayed here for Elvis Week in August. It was a great stay and it was our second stay here. It is a bit scary getting into the parking lot, but we had quite a lot of practice since we were in between Graceland and downtown where most of all of Elvis Week functions occur. It was... More

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Woodbridge, Virginia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 22, 2014

I have stayed at this property many times. Starwood did a nice job converting this property from whatever it was before. The Lobby and fitness center are nice. The outdoor pool area is oddly positioned but at least there is one given the space. The elevators need a re-do and were extremely hot even though the halls of each floor... More

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Memphis, Tennessee
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 22, 2014

I live in downtown Memphis and stayed here for a quiet stay-cation. The front desk staff was extremely friendly at check-in, and the rooms were nice, new and modern. My only issue was several dark stains on the carpeting in our room. This location is very close to shopping and plenty of restaurants. I would definitely recommend this property to... More

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Naperville, Illinois
Top Contributor
190 reviews 190 reviews
20 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed September 16, 2014

Surprisingly nice stay. Everything went much better than I could have imagined. The perfect kind of night where absolutely nothing went wrong and everything was right. Swift and easy check in. Pleasant staff. Great lobby, nice place to hang out. Large room, bathroom was a bit tight was my only negative observation. Nice comfortable bed and a very restful night.... More

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Additional Information about Four Points by Sheraton Memphis East

Address: 5877 Poplar Ave, Memphis, TN 38119 (Formerly Park Place Hotel Memphis)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Memphis East 3*
Number of rooms: 123
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Also Known As:
Four Points By Sheraton Memphis East Hotel Memphis
4 Points By Sheraton Memphis East
Park Place Memphis
Memphis Park Place Hotel

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