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Four Points by Sheraton Memphis East

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5877 Poplar Ave, Memphis, TN 38119 (Formerly Park Place Hotel Memphis)
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Four Points by Sheraton Memphis East
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Four Points by Sheraton Memphis East
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166 reviews from our community

Traveler rating
    39
    70
    37
    16
    4
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43
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Guilford
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

We stayed at three Starwood properties on a recent trip. This hotel was nothing like the other two. The room was dingy, dirty, and dark. The hallway had an odor. The elevator seemed like an antique. The dirt was beyond what housekeeping could clean. The caulking had dirt ground in. The room was so dark we had to turn on... More 

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Naperville, Illinois
Top Contributor
226 reviews 226 reviews
25 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I've stayed here 3 times in the last few weeks and each stat was what I hope for... zero problems. Very clean and well maintained... I'm picky about that. Convenient location, for me at least : ) Quiet rooms with plenty of space to unwind and relax, free wi-fi, free bottled water, free newspapers, and a choice of breakfast or... More 

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Had to come in with a colleague on business because our flight was cancelled. Didn't arrive til late so called in advance. Fd agent said he saw one reservation but not the other, informed us he would hold one. By the time we got there he wasn't helpful at all. Informed us not only did he NOT hold one but... More 

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Tennessee
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Room#22 was pretty clean and bed was pretty comfortable, but PTAC air condition was really noisy and loud, opened the windows and all you can see is a dirty white color roof on the top of register. The only thing I could see from windows was hotel Hilton. The location of the hotel is in a really dangerous area, hotel... More 

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Atlanta, Georgia
Contributor
11 reviews 11 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a great hotel for business travel (as all Four Points by Sheraton properties are). The hotel isn't brand new, but the rooms were comfortable and clean. The gym was very nice and the breakfast was good. The only small complaint was that the hotel sits between two busy roads, so you do get some street noise in the... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear Blair H, Whether for business or pleasure, we aim to deliver a comfortable stay plus extras like free WiFi, bottled water, and coffee to make traveling easier. We’re happy to hear we exceeded your needs, and that you enjoyed our many services and amenities during your stay. Thank you for your review and recommendation, and we hope to host... More 

Little Rock, Arkansas
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 15, 2015

Front desk personnel was a little put out to come out & check me in. But the clerk checking me out was very nice. Rooms are ok- very small bathroom. Bed was so-so. I actually used Priceline & find that every time regardless of the hotel chain you always get double beds & usually the first floor or right by... More 

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Paducah, Kentucky
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 of 5 stars Reviewed February 11, 2015 via mobile

This is a renovated hotel that they've done an alright job with. Rooms are clean, beds are decent, bathroom is so small the door almost hits the toilet. The fitness room is impressive. The hotel sits on an island between the highways and is way too hard to figure out how to get into. Depending on which way your coming... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear Laura K, We are sorry to hear you were disappointed with your recent stay and did not like our accommodations or services. Achieving the highest guest satisfaction is very important to us, and we appreciate you taking the time to share your feedback with us. We will pass along your comments to our team so we may improve guest... More 

A TripAdvisor Member
5 of 5 stars Reviewed January 30, 2015

Probably the best located hotel in the area IMHO. We stayed there for 3 nights. Great decor and great friendly staff. Very clean, in fact, the lobby is constantly being cleaned, which was a little annoying sometimes. Restaurant next door was a surprise to us as well. We definitely plan to come back!

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Memphis East, responded to this review

Dear member, We’re thrilled to hear our hotel exceeded your expectations and that you loved our design in addition to our friendly team. Thank you for sharing with us, and we are looking forward to host you for any future trips. Take care. More 

Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 27, 2015

I stayed at the hotel the weekend of 01/23. The rooms were clean the lobby was excellent and the employees were nice. Erica at the front desk was extremely helpful. There was one guy who worked in the hotel that threw me for a loop because he had on a cap backwards. (Weird) The rooms and hotel are up to... More 

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Carlton,MN
Top Contributor
59 reviews 59 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 19, 2015

Hotel was located in loop of businesses and has only one entrance and exit and of course not the easiest to get in and out of. GPS stated we were there but signs weren't that visible. Went around loop and helped by young man with "smart phone" and he gave us better directions. We arrived and checked in. All was... More 

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