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Quality Inn & Suites

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1335 McRee Street, Memphis, TN 38134 (Formerly Comfort Inn Memphis)
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1 room 1 adult
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109 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
2 of 5 stars Reviewed 4 weeks ago

We stayed here for our interview to US immigration service and this is the closest hotel with our employee discount. We arrived late around 11.00pm. Outside was not well lit and looks dark and scary! I asked to look at the room first. Desk person gave me room on 2nd floor. When i was going though the corridor and elevator,... More 

Helpful?
Thank Katygirl2015
vijay p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Our family of six stayed here while traveling west. The hotel seemed very run down and dirty. Pull out couch in our room was broken- we brought in our own air mattress. The location seemed sketchy. Breakfast was fair at best. I've never been more happy to get back on the road after a hotel stay.

Helpful?
Thank Amy E
Byron Bay, Australia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 25, 2015

This hotel was a surprise, great location, waking distance to clubs, restaurants, and public transport, breakfast was continental, included eggs, great coffee, staff were great. Ice machine on every floor, very clean and comfortable

Helpful?
Thank Kim T
Cheshire
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed December 5, 2015

Filthy. You only need to look at the picture to know why I'm utterly grossed out by this place. The staff are not welcoming either. Having come from a lovely Marriot Hotel, to this, has tarred my experience of Memphis. It's also a $35 taxi ride into downtown.

Helpful?
1 Thank Redwards81
Wrea Green, United Kingdom
Level Contributor
425 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
3 of 5 stars Reviewed October 30, 2015

Well located hotel and my rooms have views over the River. The locale seemed safe for walking , which I did for the 2 days I was there . I thought the 10$ night for car parking was steep when next door there was 5$ night car park – if only I had spent 2mins examining when I arrived. Breakfast... More 

Helpful?
Thank Larry M
Fort Myers, Florida, Usa
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 21, 2015

When I arrived I waited in the lobby for about 10 minutes to check in. I finally got checked in and went to my room. The room was dark and pretty dirty, I kept hearing water gurgling in the bathroom. I went back to the front desk and requested to be moved to a better room. I had to settle... More 

Helpful?
Thank Jay S
vijay p, General Manager at Quality Inn & Suites, responded to this review

Thank for writing a review on your recent stay. We are sorry to hear that the first room given to you was dark and dirty and the water running in the bathroom and you have to wait for checkin.We apologize for the delay in check in and the dirty room assinged to you. We glad to hear that the second... More 

Waynesville, North Carolina
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 21, 2015

Most comfortable inns clean and new. This one needs major over haul! Rugs filthy including hallways found human hair which indicated no vacuuming had been done.We arrived late and exhausted so spent the night..Desk clerk very nice and efficient and bathroom clean Many other hotels off exit to chose from instead.

Helpful?
Thank Jmoreta
vijay p, Manager at Quality Inn & Suites, responded to this review

Thank you for writng a review on your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be replacing the carpets in the room and hallway starting from November. I hope that you will consider staying with us again so that... More 

Yorktown, Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 20, 2015

This place left a lot to be desired. Carpets were dirty, and this was another one with burn holes in the blanket and bedspread. Our supposedly handicap accessible room was not easy to negotiate for my husband in his scooter. We noticed that the owner/manager's Porsche was parked under the entry canopy the entire time. Perhaps he might consider spending... More 

Helpful?
Thank Kaaren A
vijay p, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Tulsa, Oklahoma
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 10, 2015

Great value, good service and clean room. If you do not mind the sixteen miles drive from down town, this is a great place to stay. The hotel is closed to many hotels and restaurants. The breakfast area is stocked with fruits throughout the day. Hot breakfast consisted of waffle, biscuit and gravy, scrambled eggs and sausage and were good... More 

Helpful?
Thank mamanu53
vijay p, Manager at Quality Inn & Suites, responded to this review

Thank you for your great review of our Comfort inn. We are glad that you had enjoyed staying at our hotel. Thank you for acknowledging breakfast attandant for his great service to you, Our staff are always Here For You. We are glad that you had liked our room and the hot breakfast. We will look forward to having you... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 19, 2015

I was very satisfied. This trip was very hard to organize. First it was supposed to be for two nights so we made those reservations. Then we found out that it could be only for one night and we arrived early on that day. We were able to conveniently re-book the reservation and when we arrived early we were able... More 

Helpful?
1 Thank harris_rodney628
vijay p, Manager at Quality Inn & Suites, responded to this review

Thank you for writing a review on your recent stay. We glad to hear that your stay was comfortable and also for recommending to others. Thanks More 

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