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Courtyard by Marriott Memphis East/Bill Morris Parkway

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3076 Kirby Parkway, Memphis, TN 38115
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1 room 1 guest
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Courtyard by Marriott Memphis East\/Bill Morris Parkway
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85 Reviews from our TripAdvisor Community

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Traveler rating
    39
    23
    15
    4
    4
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14
14
4
44
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Joplin Missouri
Level Contributor
180 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This was our first visit to this property, and our first visit to a Courtyard in several years. When we arrived, there were 6 guests already in the lobby, waiting to check-in, with only 1 desk clerk. We were not recognized as Marriott Rewards members. We were given a room with the wrong bed size. We had requested king/queen, but... More 

Was this review helpful? Yes 1
Jonathan W, General Manager at Courtyard by Marriott Memphis East/Bill Morris Parkway, responded to this review

Mark, I am truly sorry for the issues you experienced during your recent stay with us. I will share this feedback with the staff and ownership. We do value you as both a loyal customer and our guest. We do offer for sale the premium Coffee - Starbucks as do all the Courtyards and we do run package deals that... More 

Ypsilanti, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

Can't beat it for the price and amenities! I've stayed at far more "deluxe" hotels and gotten far worse service. The room was a good size, wireless was free, and my sister and her husband, my nephew, and I had the pool all to ourselves for hours Sunday afternoon. The fitness center is small but has enough machines and weights... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

All employees are friendly and helpful. Front desk are very courteous. The rooms are very clean and They have a great Bistro.you can't ask for a more outstandi g staff. We will be back again. A home away from home.

Was this review helpful? Yes
Omaha, Nebraska
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Although the ladies working at the front desk were polite and pleasant, this hotel is poorly managed. IT was 8pm when my wife and I got in and we were hungry. The bistro on site was not manned at that time, which during peak dinner time. Also, there did not appear to be any complimentary coffee available in the lobby... More 

Was this review helpful? Yes 1
Jonathan W, General Manager at Courtyard by Marriott Memphis East/Bill Morris Parkway, responded to this review

We are sorry that you experienced problems with your recent stay and have shared those concerns with the staff to make sure yours was an isolated incident. We thank you for your valuable feedback and look forward to the opportunity to serve you again soon. Jonathan Williams More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I spent 3 days with 3 days wife and 2 teens. Very nice people, nice clean and quiet room. Located in a safe area close to Graceland and downtown Memphis. Great breakfast area and nice pool. If you want nice hotel clean, this is the place. I recommend this hotel.

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Calera, Alabama
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a very nice stay at theCourtyard Marriot hotel bed was very comfortable able to get the needed rest I require. The front desk service was very professional. Will stay again when I'm back in the area.

Was this review helpful? Yes
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Just arrived here after a 5+ hour drive. I'm always excited to get settled in and depending on time of day, look forward to a nice glass of wine. First of all I was given a room next to the elevator (which is typically noisy). Next when I went to enter the room the cleaning lady told me to hold... More 

Was this review helpful? Yes 1
Jonathan W, General Manager at Courtyard by Marriott Memphis East/Bill Morris Parkway, responded to this review

I am very sorry to hear about your recent experience at this hotel. I assure you that I will review the issues with the staff and try to learn from this feedback. Our hotel has changed ownership recently and must apply for a new Liquor permits. This process does take a bit of time to complete and we are not... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the courtyard by Marriott Lenox hotel in Memphis Tennessee on July 11 and my stay was great. My room was very clean and organized and was ready when I arrived for my stay. The front desk manager was very helpful and polite during my stay. I look forward to my next stay at the courtyard by Marriott... More 

Was this review helpful? Yes
Memphis, Tennessee
2 reviews
5 of 5 stars Reviewed July 21, 2015

When my non-profit organization needed a venue for a party, the outstanding staff at this hotel provided us with beautiful guest rooms, a fabulous meeting room complete with table set-up and wet bar that opened into the covered patio and pool area, and the most amazing service that any hotel staff could possibly provide! They were there to attend to... More 

Was this review helpful? Yes
Waxhaw, North Carolina
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed July 17, 2015

I chose this Courtyard based on the great reviews listed here on Tripadvisor. I am sorry to say this hotel not at all a great or even good hotel. I stay at Marriott brand hotels and this one does not meet their standards or let's say my standards. First, I knew the hotel was going to be older as the... More 

Was this review helpful? Yes 1
Jonathan W, Manager at Courtyard by Marriott Memphis East/Bill Morris Parkway, responded to this review

We are very sorry for the challenges you faced with our hotel. I will be sharing these comments with both ownership and staff to correct the items you mentioned and make sure this was an isolated incident. We appreciate the feedback and will use this to improve our product and service. We hope to serve you again soon in the... More 

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