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Extended Stay America - Memphis - Mt. Moriah

2.0 of 5
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6520 Mt. Moriah Rd, Memphis, TN 38115
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Extended Stay America - Memphis - Mt. Moriah
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28 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (10)
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    (6)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

I came to this hotel to spend some time with my boyfriend. We needed a "stay-cation" and this hotel gave us the perfect opportunity to be in town but have a get-away.Front desk attendant was very nice, rooms were clean and the process was quick and easy!!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we were able to meet your expectations and that you had an enjoyable stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Naples, Florida
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed March 7, 2015

I stayed here one night. The front desk is excellent and made check-in a breeze. The area is a little sketchy, but the room was okay for the most part. You definitely get what you pay for...the rooms could use an upgrade.

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Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our accommodations didn't quite meet your needs. In response to your feedback, our hotel is scheduled for a renovation very soon. However, I am happy to hear that our staff provided great customer... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 24, 2015

The quality was awful. I Was in charge of a group trip, and therefore saw 11 different rooms. One of the rooms was double booked, 3 of the rooms had not been cleaned/has hair all over it, some of the sheets had large stains on them. In addition to this, the staff was unorganized and I spent about an hour... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that we did not meet your expectations. Please accept our apologies. To prevent this from happening again, my team is will be better prepared for our group arrivals. We continually work to improve our hotel, so I really appreciate you providing us with... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 22, 2015

This is quit possibly the most horrific stay at a hotel I've ever had. The customer service is horrid. Atrocious. A hot mess. The place smells of illegal substances. Just sad. Really sad. Don't come here.

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed February 22, 2015

Please stay away from this hotel. It's service is so bad. I'll keep this short and straight to the point. First they canceled our reservations twice. When I finally walked into my room, it was already occupied with someone else living there.after placing me in another room (with no apology), exhausted, laying out on the bed, I begin to notice... More 

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Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your accommodations is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have put a plan of action together focusing on improved cleanliness and housekeeping services to ensure your experience is not... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 29, 2014

When I checked in the receptionist stated the room had been cleaned but they needed to put bed linen on the beds. I preceeded to check in but came back later to the room. The bathtub had hair & dirt in it so I went to the Family Dollar store to get some bleach tub cleaner to spray the bathroom... More 

Was this review helpful? Yes 5
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 7, 2014

I read the reviews after I booked & was scared but I decided 2 judge 4 myself & I'm glad I did because I don't think there was any other place in Memphis that that had a better staff. We stayed 2 nights beds were really comfy, rooms were very clean. You can come & go as you please 24/7.

Was this review helpful? Yes 3
Burbank, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 4, 2014

We booked our trip to TN from California and we didn't know but it's a very very bad neighborhood. The elevator and hallway smelled like pot. There are no good restaurants near there. The room was nasty. They didn't give us towels in the room and or toilet paper. We stayed one night out of the nine we were supposed... More 

Was this review helpful? Yes 3
Knoxville, Tennessee
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 28, 2014

I stayed here on Friday night, and check in was very fast! I checked into my room, the only thing i didnt like was the entire hotel smelled like cigarette smoke which i absolutely cannot stand. I woke Saturday morning because of smoke… other than that it was great for the price, and location was convienient for me. The girl... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed October 22, 2013

great place to stay.staff is excellent and very professional. you will love this hotel.i would recommend this to anyone.even comp breakfast (grab n go) in the morning and great housekeeping.i will be making another trip back there.

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