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Fairfield Inn Memphis I-240 & Perkins

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4760 Showcase Blvd., Memphis, TN 38118
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Fairfield Inn Memphis I-240 & Perkins
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Fairfield Inn Memphis I-240 & Perkins
Fairfield Inn Memphis I-240 & Perkins
Fairfield Inn Memphis I-240 & Perkins
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83 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Stevensville, Montana
Level Contributor
234 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This place is a POOR excuse for a Fairfield Inn.... Marriott should be ashamed of themselves....Rough area, poorly maintained, great place if you are a ....Hooker! The Staff tries, but you can't make a Silk purse out of a Sows Ear.

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Precious H, General Manager at Fairfield Inn Memphis I-240 & Perkins, responded to this review

The property is going under renovations as well as other property improvements. Thank you for your feedback and concerns. Precious More 

Tallahassee, Florida
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This has by far been my worst experience with the Marriott chain. This hotel had small and run down written all over it. The baggage cart will barely fit through the front door much less it and your family of 4 in the tiny, old elevator. The room was barely ok. The dresser kept randomly opening. There were no complimentary... More 

Was this review helpful? Yes 1
Precious H, Manager at Fairfield Inn Memphis I-240 & Perkins, responded to this review

Thank you for your feedback the hotel will be under going renovations this upcoming fall. Thank you for staying with us. Precious More 

Hicksville, New York
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Chose this hotel somewhat last minute as we decided to change itineraries. Had I read the reviews, I would have been more prepared for this hotel. Rooms were clean, the lady preparing breakfast was kind, but all else was kinda ugly. The neighborhood was sketchy, evidenced by gunshots being fired within 200 yards (Husband and others witness to this). Also,... More 

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Precious H, Manager at Fairfield Inn Memphis I-240 & Perkins, responded to this review

Thank you for your feedback, Memphis is a very humid city in the summer months, to help with the moisture we have the dehumidifiers. Thanks for staying with us. More 

Cincinnati, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I stayed 2 nights the weekend of 6/28/15. This hotel is a bit worn and the room smelled of "musk". The bed and pillows were not all that plush and comfortable (they we're OK) after a lengthy travel to get there, however I must say the staff's professionalism offset this hotel's deficiencies. The staff were friendly, alert (during the wee... More 

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Precious H, General Manager at Fairfield Inn Memphis I-240 & Perkins, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Memphis I-240 & Perkins. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the... More 

Portland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 22, 2015

The property was mid renovation upon arrival- elevator was extremely outdated but lobby seemed to represent the new Fairfield from Marriott expectations. It appeared bed had already been slept in, there were spiders all around the room. The old furniture (pre-renovation was mixed with the new) and the old was damaged, stained, and had horrible odor. Front desk staff weren't... More 

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Precious H, General Manager at Fairfield Inn Memphis I-240 & Perkins, responded to this review

Thank you for your feedback we will take this and counsel with out team to ensure we are delivering our daily promises. More 

Raleigh, North Carolina
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed May 28, 2015

Thankfully, we only spent one night in this dump. We were in room 103. Right next to the ice machine which was very loud. The a/c was dropped down to 62 when we walked in and there was an overwhelming perfumy smell to the room. Once we brought the temp up we realized it must have been that low to... More 

Was this review helpful? Yes 1
Precious H, General Manager at Fairfield Inn Memphis I-240 & Perkins, responded to this review

Thank you for your feedback, We apologize for the inconvenience you experienced here the property. We are doing our best improve our property and continue to deliver our Marriott promises. Thanks again, Precious More 

Racine, WI
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 11, 2015

As part of a celebration reserved several rooms at this location on three different floors. An interesting experience. Building and rooms in need of help. Drawers would not stay shut in two rooms (taped shut), recessed lights partially in ceiling switches that did not work, etc. Check-in was challenging in that one of the rooms we were assigned, when we... More 

Was this review helpful? Yes 1
Precious H, General Manager at Fairfield Inn Memphis I-240 & Perkins, responded to this review

Thank you for your feedback we are taking the necessary steps to rectify these issues. Precious More 

Williston, North Dakota
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 11, 2015

I stayed at the Fairfield inn in Memphis. The staff there is caring and tries to take care of your problems but there where a few problems that they couldn't fix the Wifi there is terrible i couldn't even do any of my work from there i had to use my cell phone has a hotspot just to be able... More 

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Precious H, General Manager at Fairfield Inn Memphis I-240 & Perkins, responded to this review

Thank you for the feedback we were in the process of upgrading the internet and it took longer that we expected, thank you for your patience with us. Precious More 

Ajax
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 4, 2015

Average hotel, but the staff are the best. The a/c unit was a bit noisy, room a little out dated and building itself was older. The breakfast was well above average - always hot and fresh (eggs, sausage patties, waffles, etc). There was coffee and tea always available in the lobby. The staff are friendly and cheerful. Nothing like starting... More 

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Precious H, General Manager at Fairfield Inn Memphis I-240 & Perkins, responded to this review

Thank you so much for your feedback we appreciate your kind words. We hope to see you again soon! Precious More 

Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 13, 2015

The norm Fairfield Inn on the way to Nashville. 1 thing about Fairfield Inns, they are all the same which is nice. The only complaint was the room wasn't quiet but its close to a major thruway so it wasn't a surprise. I was so tired it really didn't matter.

Was this review helpful? Yes
Precious H, General Manager at Fairfield Inn Memphis I-240 & Perkins, responded to this review

Good Morning, Thank you so much for your feedback and we appreciate you staying with us. PH More 

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