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Staybridge Suites Memphis - Poplar Ave East

#2 of 134 Hotels in Memphis
Certificate of Excellence
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1070 Ridge Lake Blvd., Memphis, TN 38120 (Formerly Hawthorn Suites)
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1 room 1 guest
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Staybridge Suites Memphis - Poplar Ave East
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505 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cumberland, Rhode Island
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Booked this hotel based on TripAdvisor reviews and once again was not disappointed. Spent 4 nights while visiting family in Memphis. We have spent past visits in the downtown area and wish we would have found the Staybridge sooner!! A special shout out to Lois at the front desk....she's just the type of warm personality and welcoming smile every hotel... More 

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Chicago
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Lovely hotel and clean rooms. The complimentary breakfast was Okay. Staff was friendly and helpful. Alone the landscaping was nice as Well with a patio to relax and enjoy a hot Memphis night. I would definitely book another stay.

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SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear styeshaw - I am glad to see that you enjoyed your time with us. I hope all went well with your trip to Memphis during May. It is such a wonderful time to visit Memphis with all that goes on during the month. We hope that you will come back again in May if not sooner. Best regards, Jonathan... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What an amazing experience. We found this hotel on TripAdvisor and the previous reviews don't lie. We were traveling with our 2 year old daughter so our suite with a separate bedroom (and door) was great and allowed us to place her pack-and-play in the other room. The rooms were VERY clean, spacious, and appeared to be newly renovated. The... More 

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SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear Derek L - I cannot argue with about our staff. These men and women work really hard to see to it that our guests are happy and satisfied. It looks as if they did not disappoint you. While we may not be the fanciest hotel, I do believe we have the best team. Please come back again soon for... More 

Truckee, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

My family (we are scattered across the country) was in Memphis for a sad occasion The staff was very accommodating; allowed us to take over a section of the lobby/dining area, moved rooms when needed, went out of their way to help us in setting up our bar/food and served up some very good breakfasts. A huge thanks to Debra,... More 

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SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear Don L - I am sorry to see that you were in Memphis for a sad occasion. I am glad to know that know that we were able to accommodate you and your family during this stay. I will pass along your kind words to your staff. My condolences to you and your family. If you are ever back... More 

El Paso, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

We were transferring from Fort Knox to Fort Bliss and this was our first stop. Before we even reached the hotel, I received a text asking if we needed anything. There was a issue with our reservation and before we got there it was resolved and we were placed in a nicer conjoined room for my family and pets. I... More 

Review collected in partnership with this hotel

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SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear ajhurrican34 - Wow! Being named as one of your best is such a compliment. I am glad you really enjoyed your stay with us. It is great to see that we were able to correct any reservation issues before your arrival. We wish you the best on your transfer from Fort Knox to Fort Bliss. Please do not be... More 

St. Louis, MO
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Enjoyed comfortable beds and linens, very friendly and helpful staff, roomy, tastefully-decorated rooms, and generous breakfasts. I would definitely stay here again! It's a little challenging to get to this property given the busy roads nearby, but the staff will help direct you where you need to go once you're there.

Review collected in partnership with this hotel

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SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear artiste416 - I am glad to see that you found us very comfortable and welcoming. I hope all our guests feel the same way. It is such a plus to travel and find a comfortable bed since it is not your very own from home. As always, I love to see our staff is pleasing to our guests. And... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is nicely situated in Central Memphis. The best thing about it was the service: we left our computer charger in the hotel room after checkout. I called about it, they found it and sent it. I felt I got incredible service from start to finish. There was one guy in particular named Dave who followed through with amazing... More 

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SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear nancy0804 - I agree with you about the best thing here is the service. Our team is amazing at taking care of our guests and being friendly. I see and hear it all the time from our guests. I am glad to see you were able to get your charger back. We have a number of all types of... More 

Holland, Indiana
1 review
2 of 5 stars Reviewed 2 weeks ago

Staff was friendly , location nice , The room had a mildew smell, they put us in a room next to a family with a bunch of children up all night & I killed the biggest cockroach in my life I have photos

Review collected in partnership with this hotel

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SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear danielgunselman - I am sorry to see that you had a unsatisfactory stay with us. Yes I believe our location is great and our staff is most likely one of the friendliest you will experience. However, I am sorry you were situated next to a room with a bunch of children while you also found a smell and roach... More 

Pflugerville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were traveling through Memphis TN. We searched for hotels. We located the Staybridge Suites. I am so glad we stayed. We originally were gonna stay one night loved it so much we stay another night. Staff here is excellent. Debbie was the breakfast staff. She is a fantastic person. Very pleasant. Front desk staff excellent. Very very helpful. Enjoyed... More 

Was this review helpful? Yes 1
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear danielgunselman - Yes we are totally worth it! Someone just said the same thing. I am glad to see that the two of you are on the same page. That must say something if you decided to stay an extra night since you liked us so much. That is very flattering. Debra is fantastic and does such a fantastic... More 

Cypress, Texas
Level Contributor
18 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We decided to stay here on our way through Memphis because of the high rating on trip advisor. We stayed in a suite that had two queens and a pull out. That was a bonus right there! We have two teenage boys who don't share a bed very well. And for the price, it was an extra bonus. The staff... More 

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear hagateen - I like to think we are worth it too :). I cannot blame your teenage boys wanting to share a bed either. I hope the double queen suite helped that situation. And you are correct. We are an older hotel that has seen some updating and have plans for much, much more coming. I do apologize for... More 

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