I'm glad to see that you found us!! Sometimes we seem to be the best kept secret in Memphis. Thank you for all of the great comments in your review. Our team takes pride in the service and quality that they provide and it is always nice to hear that their efforts are making a difference. Please look me up... More

I can't begin to tell you how much our entire team appreciates your kind comments regarding our hotel. We strive to make everyone's stay the best experience possible. I thank you sincerely for taking time out of your busy day to let us know how we're doing. I certainly hope to see you back again soon. Best regards, Bob Cox,... More

Thank you for taking the time to review our hotel. It was our pleasure having you here as our guest. I will check on why your room wasn't touched up on the weekend. We do a light touch service on all our rooms that are in house. It is a Staybridge brand standard that service be requested in advance for... More

I'd like to sincerely thank you for taking time out of your day to review our hotel. I do understand the sofa sleeper comment. Sofa sleepers are notoriously uncomfortable. We will look into getting heavier mattress pads for them. It was our pleasure having all our Liberty Bowl fans stay with us, and we hope to see you again soon.... More

Thank you so much for the nice review. The Staybridge Brand Standard is to only provide housekeeping on weekends if requested, however, we continue to perform what is called a light touch service which is to refresh your beds, bathroom, trash and touch up as needed on weekends. The only time we do not service a suite is if the... More

I am so happy that our Room Attendant, Natashia, had the foresight to bring the card to the front desk and have or Guest Services Representative, Dee, research it and get it sent out to you. There is nothing that can replace an item as precious as this is. Thank you so much for your kind comments. I'm sorry that... More

I am so sorry for the break in of your vehicle. We very seldom have issues with vandalism, theft or break in's. Unfortunately, hotel parking lots anywhere are vulnerable especially this time of year. We do have many restaurants in our area and we have a complimentary shuttle that would have taken you to any of them at your request.... More

We are very happy that you were able to stay with us during your business trip to Memphis. By the way, Charleston is one of my favorite cities ever! I'm glad you enjoyed your time with us and certainly appreciate the great review of your stay. I can't begin to tell you how important that is to us. Please check... More

Your comments are the greatest compliment we can have. We always want our guests to feel like this is their home away from home. Thank you for staying with us. We look forward to seeing you again on your next trip to our city. Thank you for taking the time to review your stay for us. Best regards, Bob Cox,... More