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Staybridge Suites Memphis - Poplar Ave East

#2 of 135 Hotels in Memphis
Certificate of Excellence
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1070 Ridge Lake Blvd., Memphis, TN 38120 (Formerly Hawthorn Suites)
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Staybridge Suites Memphis - Poplar Ave East
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482 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

During the week caters to business folks but full of families on weekend. During the week has an evening social which could suffice as a light dinner. Breakfast is very good. All rooms are suites with small kitchen (range, dishwasher, big fridge, microwave and some dishes) and living room. Bedroom is small but bed is very comfortable. Rate drops a... More 

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Houston, Texas
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have mild autism (can't remember if I mentioned this in a prior review) and am very sensitive to noise and smells. The one bedroom suite is so perfect because the bedroom is far away from the hallway door. The other great thing is the central air system instead of a window air unit. The hum of this system puts... More 

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Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Memphis is a location I go to often - work and family takes me there. I have tried other hotels, but always return to Staybridge. They always welcome me and accommodate my needs. After traveling all day in the heat of Summer, I arrived at the hotel. As always, greeted with a smile, checked in to my suite, and told... More 

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear MARSFlorida - I love to see when guests return to our hotel. It is apparent we do not disappoint you. I hope you are not always working when coming to Memphis. If so, it is great to hear that you get time to spend some time during our Social and relax out by the pool. It seems as if... More 

Cincinnati, Ohio
5 of 5 stars Reviewed 1 week ago NEW

Very clean hotel and comfortable rooms. Pool area very nice clean good breakfast. Front desk staff were great always pleasant and attentive. Great location safe area close to shopping. Will stay again

Review collected in partnership with this hotel

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear sjhn - Clean, friendly, and great are all great adjectives to be used for us. I am glad you enjoyed your stay with us. I always love a comfortable room when I travel. That is why I always look for Staybridge Suites wherever I go. It is good you were able to spend time at the pool and enjoy... More 

Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My stay was excellent the room was great I loved this hotel MS lois was great as usual and the other guest the breakfast attendant was awesome but this would more than likely be my last stay. I'm not sure who the GM is I believe his name is john very rude horrible service me personally feels as if he... More 

Was this review helpful? Yes 1
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear james M - I am glad your stay was excellent. Lois is definitely amazing working the desk as well as our ladies in breakfast. They will sure see to it that you are taken care of during your stay. However, I am sorry to see that this might be your last stay with us. My team and I have... More 

West Tenn
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We had not one single complaint from our stay. We were on the bottom level and worried about hearing those above us but we never did. The staff was excellent and the location was great. We will definitely return when we visit Memphis again.

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear TennBirds - It is always nice to know that a guest has no complaints. We hope that every guest walks away with no complaints. It is great to not hear noise from outside the room. It does happen guests get some noisy neighbors. I see you had none. We sure hope you will return to visit Memphis soon and... More 

Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I visited staybridge suites, memphis recently whilst attending training course nearby. When I checked in I was offered a room on all floors and was able to select one at end of corridor so nice and quiet. Surprised that the restaurant wasn't open because it was Sunday but when I saw well equipped kitchen area in the "suite" I understood... More 

Was this review helpful? Yes 1
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear Fiona m - I am glad you enjoyed your time with us while in Memphis. I hope you had a great time overall in Memphis. It sounds like this might have been your first experience to a Staybridge Suites. I assume you took part in our Social and was able to enjoy good company and complimentary food and drinks.... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

poor job, customer service was great with Lois the front desk clerk. All the other service was very poor from the pool are not being cleaned to nobody cleaning my room during my stay. I feel that hotel can do much better than that.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear sabin_taylor - I am so sorry to hear about your unpleasant experience. Our customer service is what really drives this hotel. It is unfortunate that we disappointed your with your stay. It is unlike us for a guest to have a poor experience. I will definitely be checking into your issues that you have mentioned. However, I would love... More 

Philadelphia, Pennsylvania
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We picked this hotel in Memphis based on TA reviews and we were not disappointed. Happened to check in just as the daily social was starting. So fun and welcoming. The room was just ok, but we didn't go to Memphis to hang in the hotel. Nice friendly vibe throughout. Good breakfast. Easy drive to the center of town. Plenty... More 

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear ceroon - We are definitely more than free beer! I am so glad to see that you were not disappointed with your stay. I hope you really enjoyed your time here in Memphis as well. Good vibes are what we have and want going throughout our hotel. I am glad you experienced those vibes. Please come back again soon... More 

Conway, Arkansas
Level Contributor
4 reviews
1 of 5 stars Reviewed 1 week ago

Room smells like smoke, it's very small and cramped, walls are paper thin and noisy, refrigerator is 5 ft from the bed and makes lots of noise, cables are running everywhere looking messy, electrical outlet is loose and probably an electrical hazard. Not staybridge's fault but we reserved king bed and Expedia sent queen. Horrible service from Expedia too. Won't... More 

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear sgpettit - I am sorry to see that you are having issues with Expedia and your room type. I know it can be upsetting when you were expecting a king bed only to receive a queen. I am terribly sorry you think of us to be gross and old. However, I can assure you we are better than that.... More 

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