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Staybridge Suites Memphis - Poplar Ave East

#2 of 135 Hotels in Memphis
Certificate of Excellence
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1070 Ridge Lake Blvd., Memphis, TN 38120 (Formerly Hawthorn Suites)
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Staybridge Suites Memphis - Poplar Ave East
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Staybridge Suites Memphis - Poplar Ave East
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455 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lincoln Ne
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed one night while driving on our way to New Orleans. The room was nice and large, beds comfy and view was very nice of the park across the street. You could see the horse drawn carriages right below the window. My boys tried out the pool but were back within a few mins. They said it was too... More 

Was this review helpful? Yes
Nashville, Tennessee
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel many times when I travel to Memphis for work. The units are clean and roomy and the location is in a safe area. They offer free wine and beer most weekday evenings for a couple of hours. The beer is actually good beer and the wine is awesome - they offer a red, a... More 

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear Carla B - I absolutely love to know guests return time and time again. I hope you do not have to work too hard when you are in town :). And yes we do offer complimentary food, beer, and wine Tuesday-Thursday. It is called The Social. We even have the same on Monday but it is called IHG Rewards... More 

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We enjoyed this hotel. The staff was very helpful and professional. We especially loved the woman who worked in the breakfast room. She was very warm and positive and seemed to really care about her guests. We had a king suite which was nice and the kitchenette was handy. We were just passing through Memphis so didn't get to explore... More 

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear austinelvisfans - If you are happy, then I am happy. Debra must have been the breakfast lady you encountered. If there is one person you would say cares for our guests, you would not be wrong if you chose Debra. She absolutely cares for her guests as well as the hotel. I am sorry you did not get to... More 

Farmington
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hotel was very clean and rooms were huge. Staff was super friendly and helpful. The free breakfast was great. The only issue we had at all was that we were there on a very busy weekend and there was no place to sit and eat our breakfast. We ended up taking it to our room as well as several others.... More 

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear jdlhall - Well I am very, very pleased that you are very, very pleased with your stay. I just love to see that our staff takes care of our guests and are very friendly. That is just what we do. And Debra does an amazing breakfast and Social for us. However, I am sorry you had to take your... More 

San Antonio, tX
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were in Memphis for two days. After reading the reviews we decided on the Staybridge suites. It was well furnished, the free WiFi worked great and the bed very comfortable. This was the first timed I had stayed at this chain hotel. I was VERY pleased with the room, the service and the helpful nature of the employees. Every... More 

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear luv2fly19 - I love to see when guests give us their first opportunity for a Staybridge Suites experience. We obviously did not disappoint you with your stay. I hope you look for more Staybridge Suites when you travel. I know I do and it's not just because I work for one. Our hotels have much to offer especially the... More 

Overland Park, Kansas
1 review
5 of 5 stars Reviewed 1 week ago

Our stay in Memphis was wonderful largely to our stay at Staybridge suites. The room was exactly what we needed and the staff was great. The breakfasts were good and the happy our wine, beer and food in the evening was an unexpected wonderful surprise. I also think it is a brilliant business strategy.

Was this review helpful? Yes
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear Brian E - I am glad to know you had a great stay with us as well as in Memphis. I assume this might have been your first trip to Staybridge since you were surprised by the Social with complimentary wine and beer. If it was your first time, I hope it is not your last. You are more... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed at another Staybridge location recently and had decided to stay here for oru visit. It was disappointing to say the least. Although we had booked our room more than a couple of weeks in advance, we were possibly given the worst room that this hotel had. Upon entering the room, there was a musty and stale odor, that... More 

Was this review helpful? Yes 2
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear Arko B - I am absolutely terribly sorry to hear about your poor experience with your stay with us. It is obvious we dropped the ball and failed to meet your expectations. I am not going to give you excuses as to why you experienced what you did. This is not typical of our hotel due to the fact... More 

MARTIN,TN.
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This stay was a first for Staybridge.We were more than pleasantly suprised.We expected same Ole same Ole as most hotels. Real quick : pool area was secure in and out ,bbq grill by pool,room was clean and good mattress,refrigerator and fully equipped kitchen with garbage disposer.Roomy with desk and tilt chair. Security guard at night,breakfast was beyond normal, person attending... More 

Was this review helpful? Yes 1
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear Sam S - I always love to see when guest give us their first try at a Staybridge and we do not disappoint. I am so glad you enjoyed your stay with us. I hope you will look for more Staybridge Suites when traveling. I know I look everywhere I go and it's not just because I work for... More 

Texarkana, Arkansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Staff is very friendly. They went over and beyond to help us. The front desk clerk offered to print out directions to our destinations. Location is very quiet and is close to many restaurants. Location of hotel is about 20-30 minute drive to places like Graceland, Beale St., and National Civil Rights Museum. Would definitely stay there again if going... More 

Was this review helpful? Yes 1
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear KGD84 - I believe we have are in a great location and have great service. It is great to know guests think the same way. While conveniently located in East Memphis just off the interstate, we are in a quiet part of town with many, many restaurants within a couple of miles. I am sorry you believe the hallways... More 

Sao Paulo, SP
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was alone in june 2015 at this hotel. Well, It´s far way from Memphis downtown, but, in the other side, is a really good choice if you are not worried with that. There were many families there. Nice staff, good breakfast, good free wifi, and free parking, what is hard to find in downtown options. Good stay, good rooms,... More 

Was this review helpful? Yes 1
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review

Dear PauloCesar_S - It is great to see you had a good stay. Yes, we are about 20-25 minutes from downtown but are just located in a quiet part of town right off the interstate to get you there. I am glad you had a great experience during your time here and would come back. We would love to have... More 

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