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BEST WESTERN Galleria Inn & Suites

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8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
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1 room 1 guest
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BEST WESTERN Galleria Inn & Suites
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268 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
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English first
  • All months
    (268)
  • Mar-May only
    (69)
  • Jun-Aug only
    (106)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (32)
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

if looking for a great hotel to stay in memphis i highly recommend this hotel very nice room, friendly staff and the breakfast was so delicious and its very close to the mall and restaurants will stay here again.

Was this review helpful? Yes
Birmingham, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This is an excellent Motel. I always stay there while visiting Memphis, TN for business. I have been staying there for years, and I have always enjoyed staying there. The owner and staff are top notch, and are always happy to help you in any way. I would recommend this Motel to anyone, and if you stay there you will... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
port charlotte, United States
1 review
1 of 5 stars Reviewed 1 week ago

I received serious damage to my vehicle because of a hit-and-run accident in the parking lot. No security on the property. The manager assured me that they had a video camera and that I would hear from there. That did not happen, and I was left with no followup assistance to resolve this matter.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear RobertM--As mentioned during our conversation, we are sorry your vehicle was involved in a hit/run incident by another person, but due to the nature of the situation, it is best we speak in person and not post any further comments on any social media. I look forward to you returning my voice message at your earliest convenience. Sincerely, Leslie... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Had no complaints, except for a combination of the freeway and A/C noise. If you don't have a room facing the freeway, half that goes away. Other than that, the staff was friendly and the room was fine.

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear MarkR--Thank you for the kind your review on our property and staff. Please note that we share any and all of our guest feedback with our entire team to provide a better guest experience. We are really glad you enjoyed your stay with us including the surrounding shopping/dinging facilities. Hopefully once all of our guest room renovations are complete,... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

The hotel property, lobby, etc. was fine. The room however had musty/smoky smell. The Air Conditioner was a loud simple window unit stuck through the wall. We love Best Western, but will not stay here again. For the money ($100+) we could have had a much nicer room

Review collected in partnership with Best Western

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear KennethsY7291WH--Thank you for taking your time out to review our property and giving us your honest feedback. I am sorry your room had a smoky/musty scent as we are truly a 100% smoke free building. Our Head Housekeeping has already read your review and is looking into the matter. As for the modernization, we are currently in the process... More 

Brentwood, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is a very good place to stay. Wolfchase Mall is very close and there are numerous places to eat within a mile. The included breakfast bar has many choices and is restocked quite often with scrambled eggs, waffles, pastries, yogurt, and other items.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear DonnyE--Thank you so very kindly for your review on our property and staff. Please note that we share any and all of our guest feedback with our entire team to provide a better guest experience. I am really glad you enjoyed your stay and the surrounding shopping/dinging facilities which we have. Also worth noting is that once all of... More 

memphis, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

nice room, very clean, great location to the highway. Only problem was the attitude of the front desk clerk during check in. Breakfast was good a large avriety of choices for yogurt as well as eggs and juice.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear RoberD--Thank for taking the time out to review our property. Please note that your comments will be shared with our entire staff team to provide a better customer experience. I am glad the hotel and amenities were to your liking. As for the front desk clerk's attitude, I can assure you that this will be addressed and taken care... More 

San Antonio, United States
Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Have checked out many places to stay east of Memphis and find this Best Western to be the best for value, location, just off the interstate next to multiple restaurants and shopping and quality of stay. Staff was friendly and did a good job making us feel welcome. Will stay here again when in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear RoyD--Thank you for your wonderful review which will be shared with our entire staff team to help provide a better guest experience. I am glad everything was to your liking including the wonderful shopping/dining facilities which surround us. We truly look forward to your next stay with us. Sincerely, Leslie Rockholt General Manager More 

Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are small but very clean and equipped with fridge & microwave. We spent one night and was very pleased. The staff was friendly and helpful, and the complimentary breakfast was excellent. The location was convenient to restaurants. We will stay here again when we are in Memphis.

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear NancyW--Thank you very much for your kind words. Please note that your comments will be shared with our entire team to provide a better guest experience. I am really glad you enjoyed not only your stay with us but the surrounding shopping/dinging facilities, and we sincerely look forward to your next stay with us. Leslie Rockholt General Manager More 

Blountville, Tennessee
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The 2 room king suite was nice and roomy and the bed was very comfortable. The air conditioning turning on and off woke us up numerous times. When it would cut off, we could hear people running in the halls, screaming and banging doors. They were evidently having a party in the room next door and this went on til... More 

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear DoraDarcia--Thank you for taking the time out to honestly rate our performance. Please note that we share any and all guest feedback with our entire staff team to provide better guest experience. I have already asked my FD Manager to look into why an out of control guest room was not handled adequately on the night of your stay.... More 

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