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All 134 Memphis hotels

BEST WESTERN Galleria Inn & Suites

2.5 of 5
8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
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Ranked #28 of 134 hotels in Memphis
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102 reviews from our community

    Trip type
Traveler rating
    33
    40
    18
    7
    4
Date Rating
Pittsburg CA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 18, 2013 NEW

This is the last hotel we stayed in on our cross country trip. I didn't take my time searching with this one. Barely had internet connection, we were rushing etc... Anyway, this is a big hotel and we arrived around 2 am. Lobby looks good. They have coffee in the lobby, board games, books you can read, fitness center is... More

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Brentwood, Tennessee
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed June 17, 2013 NEW

All said I done pretty nice job here peoples. Thank you. Rooms in good shape, lobby looked nice, prices were pretty good. No real room to complain. I would recommend adding a bit more in the way of selection to your breakfast menu as the choices were a bit skimpy. But otherwise like I said no room to complain.

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See 4 more reviews by Richard S for Memphis
Tupelo, Mississippi
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed June 10, 2013

My wife and I took the gamble on spending our honeymoon here. Long story short: it was great. Long story long: The reviews had me half thinking I was gonna have a good time or fail miserably and hate the place. Things I suggest about reviews though. See what else those people have reviewed. Most of the negative ones are... More

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See 3 more reviews by Jesse D for Memphis
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
June 13, 2013

Thank you for taking the time to gives us as well as others your feedback on our proporty. We appreciate you being honest and not holding back. We do hope to have you as our guest again in the future. Thank you for chossing to Stay With People Who Care !!! If I can be of any assistance with making... More

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2013

The Best Western Galleria Inn & Suites in Memphis, TN is one of the nicest hotels we have stayed in. On our way to Ohio from Texas we try to make it to Memphis, TN to stay at this hotel. This trip at the end of May 2013, we got to the hotel around 2:00am, and the night clerk was... More

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A TripAdvisor Member
5 of 5 stars Reviewed May 15, 2013

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Review collected in partnership with Best Western

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
May 21, 2013

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Enterprise, Alabama
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 11, 2013 via mobile

The only reason this hotel gets a "poor" is there lack of attention to detail. When I checked into the hotel my wife and I noticed it was very hot. No big deal we were not sleeping in the lobby. But when we got to the room it was even hotter. The rooms in this hotel have the small residential... More

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See 2 more reviews by Hueyking for Memphis
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
May 21, 2013

I do apologize for your stay and that you left not happy. We do not ever want one of our guests to go home unhappy. I can assure you that the lobby AC. is working and it is nice and cool.We do hope you would consider to give us a second chance. Once again thank you !! More

ME
1 review
1 of 5 stars Reviewed May 7, 2013

Can't think of anything positive to say about this hotel.Difficult to locate, no signs on road or driveway to enter. Small smelly room, noisy a/c, bathroom suitable for a midget.The desk clerk didn't care or even respond when I complained in the morning.

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
May 21, 2013

I would like to take the this time to apologize to you on behalf of our entire time as well as our brand. We would like to let you know that that is by far the way that our guests should be treated. I would like to make this up to you. If you could contact me directly I would... More

Scottsdale
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2013

The staff, room, breakfast and common areas are so good that you feel you are in a 5 Star resort. Not one thing negative. We would stay here again and drive the few miles into Memphis proper. Great eating establishes very close.

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
May 21, 2013

We all thank you for the perfect score it helps our team to be positive thru the negative resoponces that we get evry now and then. We do look forward to having you as our guest on your next trip to Memphis. Thank you for Staying With People Who Care !! More

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

Stayed here for 2 nights over the easter weekend. First night, room was very small and comfortable but not as clean as I would have liked I.e. Hair all over the desk and office chair. Second night room was much bigger, cleaner and more pleasant. Would stay there again, just be specific about the type of room I want on... More

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BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
May 21, 2013

I do apologize for our houskeeping team and this has been addressed in a team meeting. Our entire houskeeping staff is aware of the importance of the room being clean this is why Best Western has been seen on TV. for having a ultra clean programe. I am happy to know that our front desk taem was able to get... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed April 3, 2013

I brought a church group of young people to a conference and we stayed the night here. It was clean and comfortable. The staff was friendly and the breakfast delightful. The wall unit was a bit finicky. It blew warm air on 66, which made it harder to fall asleep comfortably.

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
May 21, 2013

First off thank you for choosing to Stay With People Who Care !!! We do not say this just because it is a Best Western statement that you see on TV. we do take this to heart and belive that if we treat our guests the way that we would like to be traeted they will see and know that... More

 
 
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Additional Information about BEST WESTERN Galleria Inn & Suites

Also Known As:
Best Western Galleria Hotel Memphis
Best Western Bartlett
Best Western Memphis
Bartlett Best Western
Address: 8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#10 Best Value Hotels in Memphis
#26 Family Hotels in Memphis
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Stay at this award-winning, newly renovated, Memphis hotel offering convenient access to Memphis attractions.Best Western Galleria Inn & Suites is the recipient of the Director's Award for cleanliness and hospitality. Stay in a well-appointed guest room and enjoy room amenities such as cable satellite television with HBO® and high-speed Internet access. Guests will also appreciate hotel amenities like our complimentary breakfast bar, an exercise facility and meeting facilities for up to 33 guests. ... more   less 
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