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BEST WESTERN Galleria Inn & Suites

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8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
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BEST WESTERN Galleria Inn & Suites
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BEST WESTERN Galleria Inn & Suites
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227 reviews from our community

Traveler rating
    81
    76
    42
    17
    11
See reviews for
67
60
7
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Any
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  • All months
    (227)
  • Mar-May only
    (66)
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    (61)
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    (32)
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Tulsa, United States
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We loved our stay here. The landscaping and front desk area look recently redone, and it's beautiful. The workers are friendly and helpful. We booked the mini-suite, and it was immaculate and the furniture looked new. The room has double-paned windows which greatly reduced noise from outside. The bed was very comfortable and the breakfast was outstanding. Good job, y'all!

Was this review helpful? Yes
Birmingham, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have been staying at this motel for many years, and I have never been disappointed. The owner, management, and staff are the most friendly and professional of all the motels I stay in. I am a business traveler, and I always look forward to my stay at this location.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Leonard R--Thank you once again for your kind words. As you are aware, we share any and all of our customer feedback with our entire team to provide a better guest experience. Hopefully, the next time you will be back we will have finished our bathroom upgrade and our new furniture should be in place. If there is anything... More 

Austin, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The room was ok and the bed was comforable, but the bathroom had mold and hair, including pubic. The sink dripped and the vent vibrated the wall. The staff was friendly, but disappointed in the cleanliness and attention to detail.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Karen B--Thank you for taking your time out to complete our survey and let us know exactly how we are performing. Please note that any and all guest comments, surveys, and feedback are shared with our entire staff to provide a better customer experience. Please note that I have already spoken with our department heads to look into the... More 

Ellensburg, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel was close to the freeways we needed but was not at all uncomfortable. The room was great, clean and well appointed. Bed was very comfortable. Needless to say, we would stay here again.. we would also recommend it.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Nancy P--Thank you for the wonderful words not only on our property but on our staff that made your stay so worthwhile. Please note that your comments as are all guest comments were shared with our entire staff to provide a better guest experience. I look forward to seeing you on your next visit and hopefully all of our... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were at this hotel for 4 nights and everything was very nice. The room was clean and the little kitchen area was great to have. The check in and out staff were very pleasant, I have no complaints about anything. The area was safe and the hotel clean and the breakfast was pretty good (except for the ham slices,... More 

Was this review helpful? Yes 2
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear JeanetteS--Thank you so very much for your kind words on your recent 4-night stay with us. Please note that we shared your review, as we do all guest comments/feedback, with your entire staff. I am really glad you found the hotel and staff to your liking. As for the ham slices, I have already made a note and will... More 

Springdale, Arkansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 19, 2015

This hotel was bad from the beginning! Had a 2 hour wait to get checked in. The staff was very unaccomdating. The room was extremely small, when I had reserved the bigger king suite. With a maintenance issue that we had, the staff takes off at 1. Overall experience was very poor. DO NOT GO HERE!!!!!!

Was this review helpful? Yes 1
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear MelSpears5--Thank you for taking the time to complete our survey and let us know exactly how we are performing. We understand that you have a busy schedule but these results are very important to us as we use these to train staff. I am sorry to hear that your stay at our award winning property was less than satisfactory.... More 

Baton Rouge, Louisiana, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 19, 2015

Front desk staff could not have been nicer in explaining directions and providing helpful advice for my trip. Definitely would stay here in the future. Liked the king room designed for one. Was just the right size and had all the amenities needed. Great price and quality.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Jan292--Thank you so much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments along will all guest feedback (good and not-so-good) will be shared with our entire staff to provide a better guest experience. I am glad to hear that you not only enjoyed your stay... More 

United States
2 reviews
3 of 5 stars Reviewed April 18, 2015

Smokers in front. Smokers in back. Smokers when we pulled up, smokers while we were there, smokers when we left. Can't get into or out of the facility without having to pass through a smoke screen. Breakfast was average but adequate. Beds were quite good and made up for the smoking issue.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear StephenF--Thank you for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments will be shared with our entire staff to provide a better guest experience. I am sorry to hear that you had to endure customers smoking outside the building before entering our Director's Award-winning hotel. Even... More 

Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2015

I really enjoy staying here. The staff are always so very welcoming and friendly. I try to get the junior suite as my traveling is for work. It works perfectly as I set up my "mini" office. My only recommendation would be to ask for a room on the front instead of the back. Too much interstate noise.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear CatherineS--Thank you so much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments along will all guest feedback (good and not-so-good) will be shared with our entire staff to provide a better guest experience. We are glad you like to utilize our mini-suite for your travel... More 

Billings, Montana
Top Contributor
75 reviews 75 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed April 15, 2015

I was on a side of the hotel near the highway, and the traffic was so loud I could hardly sleep. I even tried to keep the A/C fan running, but whenever it shut down the traffic would wake me up (I'm not a picky, light sleeper). The room was small and outdated, especially the bathroom. The staff was nice,... More 

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Dan_D_12719--Thank you so much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments will be shared with our entire staff to provide a better guest experience. I am sorry you did not thoroughly enjoy your stay with us. Please note that we have many different types... More 

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