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All 134 Memphis hotels

BEST WESTERN Galleria Inn & Suites

2.5 of 5 Motel   |   8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
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70%
Ranked #35 of 134 hotels in Memphis
A recent review
5 of 5 stars reviewed 1 week ago
Karen R Staten Island, United States
  • Reviews (184)
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184 people have reviewed this hotel

Traveler rating
    64
    65
    32
    15
    8
See reviews for
54
49
7
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Staten Island, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

This was the best hotel on our trip. Spent ten days traveling in Kentucky and Tennessee and would highly recommend this hotel to anyone in the Memphis area. Clean and comfortable. Entrance to hotel was a little confusing because there is not a way in from the main highway, but we found our way. Check in was fast and easy.... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Memphis
1 review
2 of 5 stars Reviewed 1 week ago via mobile

This hotel was average. Rooms didn't smell good and the toilet ran all night. The bathroom ceiling was dripping yellow mildew- yucky. Food was pretty good- hot waffles! Ladies at desk were nice. Overall the hotel was mediocre...

Was this review helpful? Yes
West Palm Beach, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel located on outskirts of Memphis but well worth extra time to get to downtown.Front desk staff very helpful with area info and contacted tour company to help set up pickup at hotel for trip to Graceland.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
El Campo, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I recently traveled to DC by car and after nearly 12 hours on the road we were ready find a hotel and get a good nights sleep so we stopped at this hotel for the night. Check-in and check-out was swift. Good quality breakfast and our room which was one king bed with a sleeper sofa was... More

Was this review helpful? Yes 5
Antioch, Tennessee, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location was great for the areas we were interested in doing some sightseeing. The check-in clerk was very friendly and helpful with directions. The hallways were not cooled and were very warm. The breakfast was adequate since we do not usually eat a large breakfast. But the selection could have been better. It would have been nice if there... More

Was this review helpful? Yes 1
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Jeanette P, thank you so much for your kind words and taking the time to fill out our survey; our entire team really appreciates your comments. Please note that I will be discussing your comments on the breakfast with our local food supplier to see our other options. We look forward to seeing you again the next time you... More

West Chester, Ohio
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Received a nice price break online, so we tried it out. Very wary of Best Westerns, as they vary greatly in quality from site to site. However: the staff was friendly and very helpful, despite the fact that we checked in very late due to a traffic delay. The location is very convenient, just off of I40, and directly adjacent... More

Was this review helpful? Yes 2
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Freekick, thank you so much for your kind words; our entire team really appreciates your comments. I will definitely look into some other breakfast options from our vendor. Please note that we are in the midst of a renovation and the next time you return we should have an all new look. Thank you once again for taking the... More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 23, 2014 via mobile

The elevators didn't work. Hallways reeked of cigarettes. Rooms had musty smell. Coffee in room but condiments were lacking. Won't stay here again. No discount for lack of elevator. Only one checkin clerk.

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BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear May102009--thank you for taking the time to complete our survey and let us know exactly how we are preforming. I understand you had stayed with us on the night the elevator had gone down, and I sincerely apologize for any inconvenience that this may have caused you and your family. Please note that we are currently in the midst... More

Pensacola, Florida
1 review
1 of 5 stars Reviewed June 21, 2014

We had to ring the bell twice to get someone to come check us in. After checking in and getting up to the room I turned around as the wet dog smell was horrible. The king sized bed room wasn't large enough to get a luggage cart into the room either. When we were moved to a double Queen room... More

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear rwoodm, thank you for taking the time to complete our survey; please note that ALL guest surveys, comments, complaints, and compliments are shared with our entire staff. I am sorry that you did not have a satisfactory stay. I would love to hear from you in person and hopefully see what we can do to rectify any situation that... More

Buenos Aires, Argentina
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 21, 2014

This hotel offered everything I needed. Location right next to Galleria Mall and walking distance from Walmart. Room is spacious and comfortable. It has a fridge and microwave. Brakfast is very good, good variety: waffles, muffins, bagels, cereal, whole fruit, bread and spreads, yogurt. Coffee at the reception all day long. Gym is very tiny. Overall very satisfied.

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Vivian C--thank you so much for your kind words; our entire team really appreciates your comments. I am really glad that you enjoyed the breakfast bar and fully remodeled guest rooms and public areas. We look forward to having you stay with us again the next time you will be in Memphis. Leslie Rockholt General Manager More

Chicago, Illinois
Top Contributor
50 reviews 50 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 19, 2014

I read reviews about the loud traffic noise. I requested a room away from the highway and staff was very accommodating to request. The A/C was loud and can interrupt sleep if set too high. It will turn on and off all night and keep you awake. The second night we set it lower and it ran continuously and we... More

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Illinois Kate1, thank you so much for your kind words; our entire team really appreciates your comments. I am really glad that you enjoyed our breakfast bar, and we definitely look forward to seeing you again the next time you will be in Memphis. Leslie Rockholt General Manager More

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Additional Information about BEST WESTERN Galleria Inn & Suites

Address: 8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Galleria Inn & Suites 2.5*
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Also Known As:
Best Western Galleria Hotel Memphis
Best Western Bartlett
Best Western Memphis
Bartlett Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Stay at this award-winning, newly renovated, Memphis hotel offering convenient access to Memphis attractions.Best Western Galleria Inn & Suites is the recipient of the Director's Award for cleanliness and hospitality. Stay in a well-appointed guest room and enjoy room amenities such as cable satellite television with HBO® and high-speed Internet access. Guests will also appreciate hotel amenities like our complimentary breakfast bar, an exercise facility and meeting facilities for up to 33 guests. ... more   less 
Number of rooms
107

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