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BEST WESTERN Galleria Inn & Suites

2.5 of 5 8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
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BEST WESTERN Galleria Inn & Suites
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BEST WESTERN Galleria Inn & Suites
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205 reviews from our community

Traveler rating
    68
    73
    38
    16
    10
See reviews for
61
55
7
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (205)
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    (50)
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    (68)
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Winchester, Kentucky
1 review
3 of 5 stars Reviewed 2 days ago NEW

I looked up this hotel on-line. I called the phone number listed with the hotel address and was told it was Best Western Reservations. I was charged $162 and was told this included any and all discounts. When I checked in at the hotel I was told the room should have been $119 (without discounts). I was charged $43+ extra... More 

Was this review helpful? Yes
Penn Yan, United States
2 reviews
3 of 5 stars Reviewed November 14, 2014

we had a wonderful time in memphis and the hotel was very accomodating. the people were gracious and friendly. had no problem. close to so many things. would stay there again. Mamie at the service desk was absolutely wonderful. she was so friendly and very helpful. we stayed for 6 nights and we were happy overall. it is a great... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear JamesD--Thank you so very much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments will be shared with our entire staff, and I will personally ensure that Ms. Mamie hears your kind words about her. Until next time, my staff and I truly look forward to... More 

Memphis, Tennessee
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed November 9, 2014

I stayed here in June 2014 and have had family stay here as well over the past couple of years. The hotel is very clean and welcoming both in the lobby and in the rooms. No outside noise. We were able to relax and enjoy peace and quiet after hectic days of work, shopping and stress. I highly recommend this... More 

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear K460GWBarbaram--Thank you very much for taking the time to complete our survey. Please note that your wonderful comments will be shared with our entire staff to provide a better guest experience. I am glad your were able to enjoy your stay at our award winning property and also enjoy many of the fine restaurant/shopping venues surrounding us. Hopefully when... More 

Warwick, United Kingdom
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 3, 2014

This was our first trip to Memphis and this hotel exceeded our expectations. Staff friendly, rooms good size - good location for shopping and getting to Memphis. We were here for a week - breakfasts were really good and access to wifi or use of computer in reception. Would definitely come back.

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear PhilD--Hope all is well in the UK!!! Thank you so very much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments will be shared with our entire staff to provide a better guest experience. (And our staff will truly appreciate your kind words.) We are glad... More 

St. Louis, Mo, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2014

This was my 3rd trip to Memphis on business. I have to maintain a nightly budget for my hotel stays. My allowance is very minimal so finding a nice hotel in Memphis is hard enough, but to find one where you don't have to have an armed guard walk you from your car is even harder. I was recommended this... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear TonyV--Thank you so much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments along will all guest feedback (good and not-so-good) will be shared with our entire staff to provide a better guest experience. I am sorry you did not have adequate plug-ins in your room... More 

York, PA
Contributor
20 reviews 20 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 14, 2014

Day 7 of our two week trip on Harley's, from Annapolis, MD to Santa Fe, NM. After a night in Nashville, we elected to head to Memphis, and though we had a great time, we found Memphis to be a somewhat seedier version of Nashville. Though the hotel was clean and comfortable, it was quite a long ride to get... More 

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear pelliski--Thank you so very much for taking the time to complete our survey. Please note that your comments will be shared with our entire staff to provide a better guest experience. I am truly glad your were able to enjoy the brand new bedding just placed in the guestrooms and our upgraded breakfast bar. Hopefully you and your Harley... More 

Sierra Vista
Top Contributor
107 reviews 107 reviews
38 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 13, 2014 via mobile

The room and bed was very comfortable, excellent wifi, great extensive complimentary breakfast. Margaret at the front desk was especially nice and helpful. Kudos to her. When she found we had a long drive, she made up a fresh pot of coffee for my husband. Would definitely recommend this hotel

Was this review helpful? Yes 1
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear JannySV--Thank you so very much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments will be shared with our entire staff as are all customer comments, and I am sure Ms. Margaret will certainly appreciate your kind words. We are glad your were able to enjoy... More 

florida
Top Contributor
71 reviews 71 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 8, 2014

Needed an overnight in Memphis vicinity on a road trip. Most motel areas outside downtown were rather scary, so we wound up East of the belt-way in Germantown. BW Galleria is very attractive from the outside and convenient to the Interstate and to dining options. Inside -- not so much. Elevator sounded like it on its last legs and room... More 

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear dcb1Florida--Thank you for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments along will all guest feedback will be shared with our entire staff to provide a better guest experience. I understand that you found your room layout slightly unorthodox, but we have many different types of... More 

Clarksville, TN, United States
1 review
4 of 5 stars Reviewed October 8, 2014

My wife and I stayed here for one night so we could do the tourist thing in Memphis without actually staying in Memphis. This Best Western is in a great location - in an up-scale area surrounded by restaurants and shopping, and right off the interstate. If I were to stay here again, I would ask for a room on... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear MichaelR--Thank you so much for your kind words. Please note that your comments along will all guest comments will be shared with our entire staff to provide a better guest experience. We are glad your were able to enjoy the brand new bedding just placed in the guestrooms and the upgraded breakfast bar. In fact we are in the... More 

Germantown, Tennessee
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 5, 2014

Had the pleasure of staying there in July 2014. Great rooms, and friendly staff make this a great place to stay. They have a very good continental breakfast, with juice, coffee, and excellent pastries. Great value for the money.

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear DavidJ--Thank you so very much for taking the time to complete the survey and letting us know exactly how we are performing. Please note that your comments will be shared with our entire staff, and I am certain they will appreciate your kind words. We are glad your were able to enjoy our new upgraded breakfast bar and brand... More 

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Additional Information about BEST WESTERN Galleria Inn & Suites

Address: 8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Galleria Inn & Suites 2.5*
Number of rooms: 107
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Also Known As:
Best Western Galleria Hotel Memphis
Best Western Bartlett
Best Western Memphis
Bartlett Best Western

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