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BEST WESTERN Galleria Inn & Suites

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8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
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BEST WESTERN Galleria Inn & Suites
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BEST WESTERN Galleria Inn & Suites
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224 reviews from our community

Traveler rating
    78
    76
    41
    18
    11
See reviews for
67
58
7
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (224)
  • Mar-May only
    (62)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (33)
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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were at this hotel for 4 nights and everything was very nice. The room was clean and the little kitchen area was great to have. The check in and out staff were very pleasant, I have no complaints about anything. The area was safe and the hotel clean and the breakfast was pretty good (except for the ham slices,... More 

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Springdale, Arkansas
1 review
1 of 5 stars Reviewed 1 week ago

This hotel was bad from the beginning! Had a 2 hour wait to get checked in. The staff was very unaccomdating. The room was extremely small, when I had reserved the bigger king suite. With a maintenance issue that we had, the staff takes off at 1. Overall experience was very poor. DO NOT GO HERE!!!!!!

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BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear MelSpears5--Thank you for taking the time to complete our survey and let us know exactly how we are performing. We understand that you have a busy schedule but these results are very important to us as we use these to train staff. I am sorry to hear that your stay at our award winning property was less than satisfactory.... More 

Baton Rouge, Louisiana, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Front desk staff could not have been nicer in explaining directions and providing helpful advice for my trip. Definitely would stay here in the future. Liked the king room designed for one. Was just the right size and had all the amenities needed. Great price and quality.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Jan292--Thank you so much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments along will all guest feedback (good and not-so-good) will be shared with our entire staff to provide a better guest experience. I am glad to hear that you not only enjoyed your stay... More 

United States
1 review
3 of 5 stars Reviewed 1 week ago

Smokers in front. Smokers in back. Smokers when we pulled up, smokers while we were there, smokers when we left. Can't get into or out of the facility without having to pass through a smoke screen. Breakfast was average but adequate. Beds were quite good and made up for the smoking issue.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear StephenF--Thank you for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments will be shared with our entire staff to provide a better guest experience. I am sorry to hear that you had to endure customers smoking outside the building before entering our Director's Award-winning hotel. Even... More 

Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I really enjoy staying here. The staff are always so very welcoming and friendly. I try to get the junior suite as my traveling is for work. It works perfectly as I set up my "mini" office. My only recommendation would be to ask for a room on the front instead of the back. Too much interstate noise.

Review collected in partnership with Best Western

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BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear CatherineS--Thank you so much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments along will all guest feedback (good and not-so-good) will be shared with our entire staff to provide a better guest experience. We are glad you like to utilize our mini-suite for your travel... More 

Billings, Montana
Top Contributor
73 reviews 73 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 1 week ago

I was on a side of the hotel near the highway, and the traffic was so loud I could hardly sleep. I even tried to keep the A/C fan running, but whenever it shut down the traffic would wake me up (I'm not a picky, light sleeper). The room was small and outdated, especially the bathroom. The staff was nice,... More 

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Dan_D_12719--Thank you so much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments will be shared with our entire staff to provide a better guest experience. I am sorry you did not thoroughly enjoy your stay with us. Please note that we have many different types... More 

Granbury, Texas
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this location April 2, 2015. Clean lobby with avg desk clerk. Room carpeting & decor outdated, but clean & spacious w/separate sitting area & it's own tv. Comfortable bed but sheets were worn and not put on the bed very well (the mattress had a flat sheet that wasn't tucked in at all). Convenient location next to several... More 

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BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear DKatx84--Thank you for taking the time to complete our survey and grading our performance. Please note that your comments along will all guest feedback (good and not-so-good) is shared with our entire staff to provide a better guest experience. I have already alerted my FD Manager to look into your rate request not being honored. I am truly sorry... More 

Louisburg, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My friend and I are on a road trip from Raleigh, NC to Seattle, Washington. This was the first hotel that we stayed at. I was skeptical staying in Memphis because I didn't know how safe it would be. This exit was great. The Best Western was the first one we saw. We pulled in, asked if they had availability... More 

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BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear LoriH--Thank you so much for your kind words; our entire team really appreciates your comments. I am really glad that you enjoyed your stay and all that our city has to offer. We definitely look forward to seeing you again the next time you will be in Memphis. Leslie Rockholt General Manager More 

Jackson, Mississippi
1 review
5 of 5 stars Reviewed 3 weeks ago

My boys and I were in Memphis visiting my relatives for Easter who lived in Cordova and we had a great time. I loved the fact that I was able to call this location before my arrival with request that were fulfilled when we arrived. The rooms are clean and spacious. The staff members were very helpful and always greeted... More 

Was this review helpful? Yes
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear KenyataD--Thank you so much for your kind and wonderful words describing your recent stay with us; our entire team really appreciates your comments. We are glad you and your children were able to enjoy your stay, the breakfast, and all that our city has to offer. We definitely look forward to seeing the family again the next time you... More 

Lake Montezuma, Arizona
Top Contributor
128 reviews 128 reviews
27 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a quiet room on the ground floor which was a special request granted. The staff was polite, friendly and kept smiling although the lobby was crowded with people asking lots of questions. We checked in at a busy time! Our room was large and smelled clean and had a comfortable bed . We had an excellent night's rest... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Patricia L--thank you so much for your kind words; our entire team really appreciates your comments. I am really glad that you and your husband enjoyed your stay and that our staff was able to take good care of you. We definitely look forward to seeing you again the next time you will be in Memphis. Leslie Rockholt General... More 

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