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All 134 Memphis hotels

BEST WESTERN Galleria Inn & Suites

2.5 of 5 Motel   |   8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
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69%
Ranked #38 of 134 Hotels in Memphis
A recent review
3 of 5 stars reviewed 2 weeks ago
Lori S Seminary, Mississippi
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193 reviews from our community

Traveler rating
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    67
    34
    16
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Seminary, Mississippi
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Let me start off by making it clear that my husband and I are not picky about our hotels. We enjoy staying at nicer places, but if something isn't just the way we want it, we don't raise a fuss. We are very easy to please. That said, my husband was booked to stay at this hotel last week while... More

Was this review helpful? Yes 1
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Ms. Lori S--Thank you for taking the time to complete our survey and letting us know about your experience as all such surveys and comments are shared with our entire staff team. Please note that I have already called and forwarded your comments to a well known Commercial business who have been handling our Preventative Pest Program for the... More

1 review
5 of 5 stars Reviewed 4 weeks ago

You can sleep like royalty in their oversized beds. Their cleaning staff is beyond clean. They are all there to serve you and it is very apparent. Their breakfast accomidations are also excellent and their dining room staff is priceless. Close to all nice restaurants and things to do. Centrally located. Walking distance to Hooters and other restaurants. The one... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear 839FrankP--Thank you so very much for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments will be shared with our entire staff to provide a better guest experience. (And our staff truly appreciated your kind words)! We are glad your were able to enjoy the brand new... More

Daytona Beach, United States
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

SMOKERS! You can't walk into any of the Best Westerns any more without walking through a cloud of smoke. Sitting 15 smokers across from the door is not a very appealing entry. You have beautiful fountains there and it is so pretty but the smoke turns your stomach and makes you want to leave. Even had to wait at the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Andrea S--Thank you for taking your time out and completing our survey. Please note that your survey along with any and all such customer feedback, will be shared with our entire staff. I am sorry to hear that you did not have a satisfactory stay. Please note that we are a 100% Smoke Free building and have been so... More

Inman, SC, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

we were very pleased with the staff and accommodations The breakfast was great with lots of choices and the breakfast area was very clean. The suite was very clean and comfortable. Will definitely stay again

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear DennisT--Thank you for taking the time to complete our survey and letting us know exactly how we are performing. Please note that your comments will be shared with our entire staff to provide a better guest experience. I am truly glad that your were able to fully enjoy our facilities and surrounding shopping/dining outlets. My staff and I truly... More

Little Rock, AR
Top Contributor
52 reviews 52 reviews
23 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I won this location through Priceline and got a great rate. We stayed here for one night to do some shopping at the Wolfchase Galleria Mall. The hotel is near a lot of good restaurants and other shopping as well. The lobby is very nice and well kept. The breakfast area is large and very user friendly. It never felt... More

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear StraightGirl--Thank you very much for your kind words about your recent stay with us. Please note that we share any and all guest comments, surveys, complaints, and complements with our entire staff in order to provide a better guest experience. I am glad that you were able to take advantage of the many restaurants and shopping facilities surrounding us.... More

Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 12, 2014

First off, let me tell you. The pictures you see are not of this motel. Almost $150.00 bucks for a hot tube with no hot water. Was tired and sore from sitting for 500 miles. Sucked it up for the price only to use the hot tub in the room. Could not even get a bath before we left. This... More

Was this review helpful? Yes 1
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Bad C--I would personally like to thank you for taking the time out to complete our survey and letting us know about your experience. Please note that we share all such surveys, guest issues, complaints, and compliments with our entire staff to provide a better customer experience. As of receiving your survey, our maintenance personnel has already been notified... More

Conway, Arkansas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed August 10, 2014

We had two rooms this trip and both were nice & clean. Beds were comfy but the pillows are square & tiny (each bed had four)....either ask for extras or bring your own. The breakfast was lacking. The hotel was right off the interstate near several nice restaurants and the Galleria mall.

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear GiddyGav--thank you for completing our survey and providing feedback on your last stay with us. Please note that all customer surveys, comments, compliments and complaints are shared by our entire staff. I am happy to let you know that we have just recently expanded our breakfast bar to include fresh eggs and have added an extra attendant to take... More

Cincinnati, Ohio
Top Contributor
73 reviews 73 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 8, 2014

The hotel is right off the highway and close to a TON of restaurants. Many within walking distance. The outside of the hotel is very attractive, well kept and it almost looks like a new hotel. I booked a room with 2 queen beds. I got a room with one king and a couch that folded out into a bed.... More

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear DF--thank you so for taking your time out to complete our survey and let us know about your experience. I am glad you liked our location and that our staff was able to take good care of you. I have already ordered my chief engineer to look into the sofa-bed in your room. We look forward to your next... More

1 review
1 of 5 stars Reviewed August 3, 2014

This hotel was booked for our family reunion because it was close to the reunion site. The first night I was awaken at 1 in the morning by a bug in my bed and turn on the light to see a roach on the night stand. Immediately called the front desk and was told to come down to get a... More

Was this review helpful? Yes
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Ms. Kesha--Since the behavior exhibited towards our front desk personnel had required police protection and a report was lodged, any conversation henceforth between us would be best done in the absence of social media. Please note that we are an award winning hotel and take each and every guest compliment, complaint, and/or issue extremely seriously. Sincerely, Leslie Rockholt General... More

Staten Island, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

This was the best hotel on our trip. Spent ten days traveling in Kentucky and Tennessee and would highly recommend this hotel to anyone in the Memphis area. Clean and comfortable. Entrance to hotel was a little confusing because there is not a way in from the main highway, but we found our way. Check in was fast and easy.... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear KarenR--thank you very much for taking the time out to complete our survey. Please note that all of our guest responses are shared with our entire team from maintenance to housekeeping to breakfast to front desk. We are glad you enjoyed your stay with us and that your trip went safe and sound. We truly look forward to your... More

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Additional Information about BEST WESTERN Galleria Inn & Suites

Address: 8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Galleria Inn & Suites 2.5*
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Also Known As:
Best Western Galleria Hotel Memphis
Best Western Bartlett
Best Western Memphis
Bartlett Best Western

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