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BEST WESTERN Galleria Inn & Suites

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8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
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1 room 1 adult
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BEST WESTERN Galleria Inn & Suites
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302 Reviews from our TripAdvisor Community

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Youngstown, Ohio
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Room was clean and spacious. Bed was Very uncomfortable. Sheets kept coming off the bed, the pillows were the smallest and most uncomfortable pillows I have ever laid on. There was also a TON OF highway noise. Staff was very nice at check in .

Helpful?
Thank Dan B
Jacksonville, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Hotel is nice enough, staff was great, room looked clean. We went out to dinner, when we returned the sink had 7-10 tiny roaches in it. Hard to feel warm and cozy in bed after that. Got up in the night and turned on the bathroom light and same little bugs. There are many hotels nearby, i would look elsewhere.

Helpful?
1 Thank neal e
Nashville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Loved the overall stay, staff were great and helpful. Enjoyed our stay. Breakfast was tasty, loved the waffles. It was also very close to shopping and the mall, and dining. This hotel is in a great location. Looking forward to visiting again.

Review collected in partnership with Best Western

Helpful?
Thank Michael C
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear MichaelC--Thank you for your comments--they will definitely put a smile on our staff's faces!!! We look forward to your return visit and showing you our new rooms once completed. Sincerely, Leslie Rockholt General Manager More 

Madison
1 review
4 of 5 stars Reviewed 3 weeks ago

We thought the accommodations were very nice quality and especially enjoyed the hot, free breakfast. There is quite a bit of highway traffic noise but we turned our room fan on low and it was perfect.

Helpful?
Thank Pam M
BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear PamM--thank you so very much for your kind words. Please note that our entire staff will be pleased to hear at our next staff meeting used for training. I am glad everything was to your liking. I hope you will be returning once our renovations are fully completed. Sincerely, Leslie Rockholt General Manager More 

Kingston, Canada
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We are members of the Best Western Loyalty Club so always reserve at these hotels during a long trip. This hotel is conveniently located off the main highway and close to amenities and shopping. However, the rooms are very tired and definitely need an upgrade. We were upgraded to a suite upon arrival but its layout was very non-functional. There... More 

Review collected in partnership with Best Western

Helpful?
Thank Penny A
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear PennyA--thank you so much for taking your time out to complete our survey and providing us with feedback which is not only shared with our entire staff but used for training purposes. You are correct in that the rooms were needing an upgrade and hopefully by time you return to the area all of our guest rooms and public... More 

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The first clue to a potential problem is that it is not an easy straight forward entrance for Jill the GPS to find. We could see the hotel, but it took a couple of tries to find how to get to it. The location is good near the interstate, but bad that it is so close to the interstate going... More 

Helpful?
Thank 2937redrose
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear 2937--Thank you for taking the time out to review our property and letting us know exactly how your stay was. I apologize for the stay not being up to your standards and have already ordered an inquiry from our maintenance into the issues you had experienced. However, I am glad the King Suite worked out for you. If there... More 

Malvern, Arkansas
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Our stay was pleasant and restful. The morning breakfast was nice with hot and cold items. The room was clean and the shower was one of the best I have used. This hotel is located by the interstate so ask for a room on the side away. This was where we were located and there was no noise issues as... More 

Helpful?
Thank Omegagold
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Omegagold--Thank you for your review. Please note that your review along with all customer feedback is shared with our entire staff time for training purposes. We really look forward to your next visit and hopefully our hotel renovation will all be completed by then:) Sincerely, Leslie Rockholt General Manager More 

Brentwood, United States
2 reviews
4 of 5 stars Reviewed 5 weeks ago

I have stayed at this hotel many times. It is close to I 40 with many choices of places to eat near by. Motor cycle friendly. Breakfast bar is always fresh and tended to regularly. Bathrooms have been recently remodeled.

Review collected in partnership with Best Western

Helpful?
Thank Donny E
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear DonnyE--Thank you so very much for your kind review. Please note that your review along with all customer feedback is shared with our entire staff time for training purposes. I am glad you noticed our new bathrooms. Hopefully, we will have all of our new guest room furniture and re-done lobby upon your next visit!!! Sincerely, Leslie Rockholt General... More 

Columbus, United States
1 review
2 of 5 stars Reviewed December 31, 2015

The room we were put in was next to a freeway. It sounded like we were next to a racetrack. By the time we got to bed, and realized it was so noisy, I was too tired to pack things up, and try to get moved to the opposite side of the motel. We got maybe 2 hours sleep, due... More 

Review collected in partnership with Best Western

Helpful?
Thank Stephen L
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear StephenL--Thank you for taking the time out to review our property. Please note that your comments will be shared with our entire staff for training purposes. I am sorry we did not live up to your expectations. I am already looking into your stay and hope to have some answers soon. Please call me at your earliest convenience. Sincerely,... More 

Memphis, United States
1 review
2 of 5 stars Reviewed December 16, 2015

The hotel is pretty close to the interstate, so you can hear it a lot. Also, the ice machine was beeping constantly down the hallway, which you could hear in the room. When I called the front desk about it, they just said "Oh yeah it does that." "No it probably won't stop." "No we wont do anything to fix... More 

Review collected in partnership with Best Western

Helpful?
Thank Joseph C
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear JosephC--Thank you for taking the time out to review your stay and letting us know how we are preforming. I am sorry we did not live up to your expectations and have already ordered an inquiry from our Maintenance Head and FD Supervisor in regards to your issues. Please call me at your convenience and I will be more... More 

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