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All 134 Memphis hotels

SpringHill Suites Memphis East / Galleria

3.0 of 5 Hotel   |   2800 New Brunswick Rd, Memphis, TN 38133
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Ranked #17 of 134 Hotels in Memphis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
raymond L Murfreesboro, Tennessee
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143 reviews from our community

Traveler rating
    69
    44
    17
    6
    7
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56
17
4
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Murfreesboro, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I paid for my room in advance and when I checked my credit card account I found that and additional charge was put on my account. I called severaol times but it seems no one wants to address the situation.

Was this review helpful? Yes 1
Albuquerque, New Mexico
Contributor
16 reviews 16 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Got in super late and exhausted, was so thankful to be checked in quickly and efficiently. The room was extremely clean and comfortable. Very spacious with excellent amenities. Every employee I encountered was very friendly, helpful, and on point. Very close to the freeway and easy to find once you're in East Memphis.

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear AatkinsMtRose, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad that our friendly staff was able to make your stay exceptional! We hope you will remember us on your next trip to Memphis. Sincerely, Chase H. General Manager More

Springfield
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel with comfortable, clean rooms, great amenities, close to Wolfchase Galleria Mall, excellent restaurants, & attractions. The staff was very friendly and attentive to our needs. Will definitely stay here again!

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Tennessee
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

2 night stay beginning October 17 using a category 4 and 5 reward certificate We had made these reservations as a treat for out grandchildren (ages 5 & 7) who are competitive swimmers. We traveedl to their home, picked them up, and checked into the hotel late Friday evening. At breakfast the next morning, the selections were only adequate -... More

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Stravel, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm so sorry about the disappointment that occurred due to our pool being temporarily unavailable. I can understand how upsetting that must have been for you and your grand-children. For everyone's safety our pool had to be unexpectedly closed and treated... More

Benbrook, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This was a nice and clean place to stay as we were passing through Memphis. The room was clean, and neat. The staff was quite pleasant and helped with restaurant recommendations and discount card. Morning breakfast was nice, and the serving area was clean.

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Doug P, Thank you for your kind review! We are glad you enjoyed your stay at the SpringHill Suites Memphis East/Galleria and look forward to your next visit. Sincerely, Chase H. General Manager More

Enid
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

Check in was no problem. Requested ground floor and got it. Asked clerk for information on Graceland and gave up coupons for parking and tickets. Breakfast had lots if variety. Would stay again when in memphis. Mall and eating within mile

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Osageindian, Thank you for reviewing your stay at the SpringHill Suites Memphis East Galleria. I'm so glad that our friendly staff helped to make your stay exceptional. Please come back and see us during your next trip to Memphis. Sincerely, Chase H. General Manager More

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

So clean, spacious rooms, great breakfast, value prices, but most of all---wonderful, friendly, helpful and professional people! You can't go wrong with this one. We stay here often and it is consistently good.

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Carl G, Thank you for your review! Our team works hard to provide exceptional service and comments like yours are very much appreciated. We hope to see you back here at the SpringHill Suites Memphis East Galleria again soon. Kind thanks, Chase H. General Manager More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 17, 2014 via mobile

We have been loyal Marriott reward members for many years. I would not recommend this hotel to anyone. This was the worst experience we have ever had. We have stayed in many different Marriott hotels. The toilet did not work. We had to use the ice bucket to fill the tank EVERY time we used it. When we told the... More

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Stitch10, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm very sorry to hear about the negative experience you had at our hotel. I have spoken to my front desk to ensure that similar situations are handled differently in the future. Also, I have already had my maintenance team attend to the toilet so that... More

2 reviews
5 of 5 stars Reviewed October 9, 2014

Good location for us attending a close friends wedding in Cordova, TN. Nice rooms and all the staff were great. Everyone was very friendly and ready to assist us. The complimentary breakfast was very nice with a large variety of items. I would definitely stay at this hotel in future. We also discovered the morning of the wedding that the... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Andrea L, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad to hear that you enjoyed your stay, especially our friendly staff and complimentary breakfast. We hope to see you again soon. Warm thanks, Chase H. General Manager More

2 reviews
2 of 5 stars Reviewed October 8, 2014

I was a loyal Marriott customer for business and personal travel for many years, and I stayed at this SH Suites many times while visiting family. I noticed the condition of furnishings declined and the cleanliness of the rooms definitely declined. My last stay was July 2013, and I have spent months dealing with identity theft. The Shelby County PD... More

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Kaye T, Thank you for reaching out. Please accept our sincerest apologies for your experience at our hotel. We were unaware that you were not contacted by the manager and are looking into this matter further. Please know that manager and employee are no longer with our company and we will be in contact with you shortly. Sincerely, TMI... More

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Additional Information about SpringHill Suites Memphis East / Galleria

Address: 2800 New Brunswick Rd, Memphis, TN 38133
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Memphis East / Galleria 3*
Number of rooms: 79
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Also Known As:
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria

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