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All 135 Memphis hotels

SpringHill Suites Memphis East / Galleria

3.0 of 5 Hotel   |   2800 New Brunswick Rd, Memphis, TN 38133
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Ranked #15 of 135 Hotels in Memphis
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
osageindian Enid
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137 reviews from our community

Traveler rating
    67
    42
    17
    4
    7
See reviews for
55
16
4
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Enid
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

Check in was no problem. Requested ground floor and got it. Asked clerk for information on Graceland and gave up coupons for parking and tickets. Breakfast had lots if variety. Would stay again when in memphis. Mall and eating within mile

Was this review helpful? Yes
Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

So clean, spacious rooms, great breakfast, value prices, but most of all---wonderful, friendly, helpful and professional people! You can't go wrong with this one. We stay here often and it is consistently good.

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

We have been loyal Marriott reward members for many years. I would not recommend this hotel to anyone. This was the worst experience we have ever had. We have stayed in many different Marriott hotels. The toilet did not work. We had to use the ice bucket to fill the tank EVERY time we used it. When we told the... More

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Stitch10, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm very sorry to hear about the negative experience you had at our hotel. I have spoken to my front desk to ensure that similar situations are handled differently in the future. Also, I have already had my maintenance team attend to the toilet so that... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Good location for us attending a close friends wedding in Cordova, TN. Nice rooms and all the staff were great. Everyone was very friendly and ready to assist us. The complimentary breakfast was very nice with a large variety of items. I would definitely stay at this hotel in future. We also discovered the morning of the wedding that the... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Andrea L, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad to hear that you enjoyed your stay, especially our friendly staff and complimentary breakfast. We hope to see you again soon. Warm thanks, Chase H. General Manager More

2 reviews
2 of 5 stars Reviewed 2 weeks ago

I was a loyal Marriott customer for business and personal travel for many years, and I stayed at this SH Suites many times while visiting family. I noticed the condition of furnishings declined and the cleanliness of the rooms definitely declined. My last stay was July 2013, and I have spent months dealing with identity theft. The Shelby County PD... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Kaye T, Thank you for reaching out. Please accept our sincerest apologies for your experience at our hotel. We were unaware that you were not contacted by the manager and are looking into this matter further. Please know that manager and employee are no longer with our company and we will be in contact with you shortly. Sincerely, TMI... More

Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Usually stay at the Fairfield Inn on Macon Cove but tried this hotel due to its location adjacent to the Wolf Chase Galleria. Great hotel for our purposes - one night stay, very good free breakfast, minimal road noise from I-40, veerrry comfortable bed, fridge and microwave, and a very friendly and helpful staff. Nice variety of restaurants (we had... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Jowawagner, Thank you for your kind review. I'm glad you enjoyed our location, complimentary breakfast, comfortable beds and friendly staff. We love to impress our guests, and it sounds like we achieved that. Please come back to the SpringHill Suites Memphis East Galleria again soon. Kind thanks, Chase H. General Manager More

Grand Cayman
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 14, 2014

We stayed for about 4 nights. Rooms are spacious and clean, except for the bathroom where we found some hairs :( Breakfast was great and the internet was ok. It is close to the mall and there are some restaurants near by.

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Ichaves25, Thank you for leaving a review for the SpringHill Suites Memphis East Galleria. I'm glad that you enjoyed our spacious rooms, complimentary breakfast and location next to the mall. I'm sorry to hear that the cleanliness of your bathroom was less than satisfactory. I will be sure to address that with my housekeeping staff. Please allow us to... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2014

The rooms are modern and clean. The bed was extremely comfortable and there were lots of pillows which I appreciate! I really liked that they had complimentary coffee and ice water out all day for you to enjoy. The front desk and cleaning staff were very friendly. The pool was closed for a short time due to an issue but... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Amber K, Thank you so much for your five star review! I am glad you enjoyed our clean and modern rooms. It is always our goal to impress our guests, and I'm glad that we succeeded. I hope that you will choose the SpringHill Suites Memphis East Galleria again the next time you are in the area. Kind thanks,... More

Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 7, 2014

We only stayed for one night, but we would definitely stay here again. Good sized clean rooms, good price, and a very nice breakfast. Indoor pool, although a little small, came in handy during the rain. Its also a convienient location right off the interstate with plenty of restaurants and a mall nearby.

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Dan G, Thank you for reviewing your stay at the SpringHill Suites Memphis East Galleria. We're glad you enjoyed our clean rooms, indoor pool and convenient location. We hope that you will choose us again the next time you are in the Memphis area. Warm thanks, Chase H. General Manager More

Alexandria
Top Contributor
51 reviews 51 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 1, 2014

Hotel front desk and staff extremely friendly and helpful. I was really pleased with our stay. Hotel starting to show a little age but not run down by no means. Rooms spacious and clean. Plenty of places to eat and things to do at your doorstep. Indoor pool was a bit small but fun. Not a lot of towels at... More

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Andrew E, Thank you for your five star review! It is always our goal to provide impressive service and reading comments like yours tells us we are succeeding. I hope that we will see you back here at the SpringHill Suites Memphis East Galleria again soon. Kind thanks, Chase H. General Manager More

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Additional Information about SpringHill Suites Memphis East / Galleria

Address: 2800 New Brunswick Rd, Memphis, TN 38133
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Memphis East / Galleria 3*
Number of rooms: 79
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Also Known As:
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria

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