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SpringHill Suites Memphis East / Galleria

3.0 of 5
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2800 New Brunswick Rd, Memphis, TN 38133
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SpringHill Suites Memphis East \/ Galleria
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191 Reviews from our TripAdvisor Community

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Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

After having to change rooms due to the ceiling leaking, I noticed an unpainted place on the wall where maybe a safe had been, but I'm OK. After getting in bed my fingernail scraped across something hard and flaky on my PILLOW. Turned out to be dried up snot, very nasty, obviously the linens aren't changed here. Last time for... More 

Helpful?
2 Thank PatrickCasey
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear PatrickCasey, Thank you for taking the time to review our hotel. We pride ourselves on providing a clean, comfortable room for our guests, so we sincerely apologize that we did not accomplish that with your room. Please be assured that we do change the bedding. I hope that you will allow us another opportunity to show you the exceptional... More 

Toney, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff was wonderful! They made sure we had everything we needed and more. My two daughters and I were in town for a Debate Tournament. My daughter needed to make some revisions for a speech. She went down to use the computer around 10pm and found the internet was not working. Caleb was manning the front desk and offered... More 

Helpful?
Thank VLWORTHY
South Houston, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Besides the fact the hotel needs renovated, the hotel staff was the overall key to success at this hotel. Christa checked me in and was very helpful with recommendations for late night dinner. The next morning Marisa was there with a smile bright and early to see us off at checkout. I will definitely come back and stay on our... More 

Helpful?
Thank Rob K
Greeneville, Tennessee
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We were here for a funeral of a family member, and our stay was five nights. What was expected was clean rooms, clean facilities, professional service, a clean and well kept and stocked breakfast area, coffee and water stations 24/7, parking lot security, and a friendly staff. We got that and were very impressed. This is what gave this hotel... More 

Helpful?
1 Thank LowRider60
Cape Girardeau, Missouri
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed here for our 25th anniversary. We enjoyed the friendly staff. The room had all we needed for a short 2 night stay. Our room was clean and comfortable. Our stay was quiet and peaceful. We enjoyed a great breakfast and loved the healthy options that were offered. Lots of shopping and restaurants close by. We would visit this... More 

Helpful?
Thank Welch1991
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been staying at this location for around a year now and the staff is always helpful and makes me feel at home. The hotel is conveniently located near lots of dining options and there is a mall within a short drive as well.

Helpful?
Thank Ian H
Holland, Michigan
Level Contributor
106 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stay in Springhills, Courtyards, and Hamptons a lot because they are usually nice clean modern hotels that are priced below Marriott or Hilton. So we booked a night here on the way back from the Cottonbowl. Boy what a disappointment. The hotel was old, tired, dirty, and in serious need of renovation. In fact when I complained to the... More 

Helpful?
Thank hjb4971
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Hjb4971, Thank you for reviewing the SpringHill Suites Memphis East Galleria. I sincerely apologize you were less than impressed with our hotel. Your comments have been addressed with my management team for future improvements. I hope that you will reconsider and allow us another chance to host you. Sincerely, Louise K. General Manager More 

Festus, MO
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Our family of six did a weekend visit to Memphis. We stayed in a 2 queen suite (2 queens and sleeper sofa). Everything was just fine. The pool is small, but was clean, and had a hot tub. The breakfast had a mix of hot and cold foods, and a good variety. The room and public areas were all clean... More 

Helpful?
Thank Paula K
Plainview, Texas
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel December 23 - 26. We are a family of 4 and the room was perfect for us. We had two very comfortable queen size beds plus a queen size sleeper sofa. My husband and I had one bed, and each of our full grown teenage boys had their own beds. It was perfect! The hotel... More 

Helpful?
1 Thank Beverly P
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

I stay here because of business. A very clean, quiet hotel. Easy to get to, close to multiple restaurants and interstate 40. Staff very customer service oriented without being intrusive. Breakfast bar in morning has wide variety and even healthy choices.

Helpful?
1 Thank MashelleGibson
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