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SpringHill Suites Memphis East / Galleria

3.0 of 5
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2800 New Brunswick Rd, Memphis, TN 38133
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SpringHill Suites Memphis East / Galleria
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Ranked #24 of 135 Hotels in Memphis
A recent review
3 of 5 stars reviewed 2 weeks ago
Elesha B McDonough, United States
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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McDonough, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I found this hotel on a whim- was in the area and needed a place to stay. The rate was high on my app, but when I called, they were able to accommodate my per diem. The hotel was tucked away behind the mall. The staff was very helpful and kind and the hotel, despite being very full of business... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Elesha B, Thank you for taking the time to review your recent stay at the SpringHill Suites Memphis East Galleria. We are glad that we were able to accommodate you and that you found our staff friendly and our rooms were clean. I hope that we will have another chance to impress you on your next trip to the... More 

Chicago, Illinois
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been staying at this property every week for almost two years. I am now writing this review because my assignment changed and I am no longer working in Memphis. The staff at the hotel will be one of the top things that I will miss. The hotel is near anything you would want as far as food. The... More 

Was this review helpful? Yes 2
Princeton, West Virginia, United States
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 21, 2015

Great accommodations with several restaurants nearby. Very friendly staff especially the lady that coordinates the breakfast area. Would be happy to stay there again. Rooms are spacious with a nice area for doing "office" work.

Was this review helpful? Yes 1
Nashville, Tennessee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 20, 2015

Convenient location to local restaurants and shopping. It's far enough off of the interstate that you don't hear it. However, I could hear the TV from across the hall and I could hear the person above me overtime they walked across the floor. Otherwise, it was fairly clean and the rooms were nice. The carpet must have been dirty because... More 

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear RGfromNashville, Thank you for your comments regarding the SpringHill Suites Memphis East Galleria. I'm pleased you enjoyed our convenient location and found our rooms to be nice. I do apologize for any noise that interrupted you. I hope that if you find yourself back in the area, we can have another chance to host you. Sincerely, Keon C. Property... More 

Europe
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 13, 2015

We were impressed with this hotel. One doesn't normally associate good service with chains, but everyone here was welcoming, professional and smiling. The newish manager has an excellent philosophy in leading his team. We received great advice on restaurants and Graceland and other issues. The room was fine, spacious and the important things: bed/bathroom were very good. For a very... More 

Was this review helpful? Yes 2
Rutherfordton, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 22, 2015

Nice hotel, with friendly and helpful staff. The common areas are in good condition. However, the carpet in my room was badly stained and in need of replacement. I see that they are carpet squares so there's really no excuse for not replacing the stained ones. The pillows on the sofa are also stained. The faucet at bar size sink... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Doug H, Thank you for your review of our hotel. I'm very sorry for the negative experience that you had. It is always our goal to impress our guests, and it is clear that we came up short. I have shared your comments with my staff to ensure that we are working harder in the future. Please allow us... More 

Vero Beach, Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 7, 2015

Close to everything mall, restaurants and highway. Clean room but needs some serious updating. Breakfast was decent but overcrowded with a bus full of band kids. Would stay again when I am in the area. Overall good value.

Was this review helpful? Yes 1
Clarksville, Arkansas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 30, 2015

This review is interesting in the fact that we didn't end up staying at Spring Hill Suites. I had booked this hotel about a month prior to our trip, and due to an overbooked situation out of their control, I received a call the day of our visit cancelling our hotel stay. I was frustrated to say the least. However,... More 

Was this review helpful? Yes 2
Level Contributor
108 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed March 29, 2015

Well, as you will see, I've made a few reviews and am typically a very reasonable person. We checked into this hotel around 3:15pm of our arrival date. We found the room the be below average (two queen beds, couch, mini bar area, and desk area), a few tears and stains in the carpet and when you wiped counters, they... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Citation501, Thank you for taking the time to review your experience at the SpringHill Suites Memphis East Galleria. Please accept my apologies for the problems you encountered during your stay. I'm also very sorry to hear you felt that I was rude. This was definitely never my intention, and I'm saddened to hear that. I have shared your comments... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed March 21, 2015

First, let me say, the front desk staff was doing everything they could do to assist with this situation but the general manager (who my husband only spoke with on the phone) had the worst customer service imaginable. I am in my third trimester of pregnancy and here for my baby shower. Sleep is difficult enough and I'm away from... More 

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Merr S, Thank you for your review. I'm very sorry for the negative experience you and your husband had at our hotel. We are truly sorry that the actions of other guests negatively effected your stay and that we were not able to resolve this issue to your satisfaction. I have shared your comments with my staff and we... More 

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