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All 134 Memphis hotels

SpringHill Suites Memphis East / Galleria

3.0 of 5 Hotel   |   2800 New Brunswick Rd, Memphis, TN 38133
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Ranked #17 of 134 Hotels in Memphis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
raymond L Murfreesboro, Tennessee
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144 reviews from our community

Traveler rating
    69
    44
    17
    7
    7
See reviews for
56
18
4
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Macon, Georgia
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

The first room had bugs in the bed and the second room had hair accessories from the previous guest on the floor. The breakfast was not good and the staff working the area acted as if we were in her way. If you want a Marriott hotel there is a newer Fairfield Inn behind it. The SpringHill Suites is older... More 

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear SQS A, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm very sorry to hear that your overall experience at our hotel was less than exceptional. I have shared your comments with my entire staff to ensure that future guests do not have the same experience. Please allow us a chance to make up for... More 

Murfreesboro, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I paid for my room in advance and when I checked my credit card account I found that and additional charge was put on my account. I called severaol times but it seems no one wants to address the situation.

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Raymond L, Thank you for your review of the SpringHill Suites Memphis East Galleria. Please accept my sincerest apologies that no one from our hotel has gotten back to you about your bill. When you check in we do authorize your card a small amount for incidentals. After you check out we release those funds and depending on your... More 

Albuquerque, New Mexico
Contributor
16 reviews 16 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 6, 2014

Got in super late and exhausted, was so thankful to be checked in quickly and efficiently. The room was extremely clean and comfortable. Very spacious with excellent amenities. Every employee I encountered was very friendly, helpful, and on point. Very close to the freeway and easy to find once you're in East Memphis.

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear AatkinsMtRose, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad that our friendly staff was able to make your stay exceptional! We hope you will remember us on your next trip to Memphis. Sincerely, Chase H. General Manager More 

Springfield
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 3, 2014

Lovely hotel with comfortable, clean rooms, great amenities, close to Wolfchase Galleria Mall, excellent restaurants, & attractions. The staff was very friendly and attentive to our needs. Will definitely stay here again!

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear ITeachBritLit, Thank you for your review. I'm so glad that you enjoyed the location of our SpringHill Suites Memphis East Galleria so much! We also appreciate your kind words for our staff. Please come back again. Kind thanks, Chase H. General Manager More 

Tennessee
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 29, 2014

2 night stay beginning October 17 using a category 4 and 5 reward certificate We had made these reservations as a treat for out grandchildren (ages 5 & 7) who are competitive swimmers. We traveedl to their home, picked them up, and checked into the hotel late Friday evening. At breakfast the next morning, the selections were only adequate -... More 

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Stravel, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm so sorry about the disappointment that occurred due to our pool being temporarily unavailable. I can understand how upsetting that must have been for you and your grand-children. For everyone's safety our pool had to be unexpectedly closed and treated... More 

Benbrook, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
4 of 5 stars Reviewed October 29, 2014

This was a nice and clean place to stay as we were passing through Memphis. The room was clean, and neat. The staff was quite pleasant and helped with restaurant recommendations and discount card. Morning breakfast was nice, and the serving area was clean.

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Doug P, Thank you for your kind review! We are glad you enjoyed your stay at the SpringHill Suites Memphis East/Galleria and look forward to your next visit. Sincerely, Chase H. General Manager More 

Enid
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 22, 2014

Check in was no problem. Requested ground floor and got it. Asked clerk for information on Graceland and gave up coupons for parking and tickets. Breakfast had lots if variety. Would stay again when in memphis. Mall and eating within mile

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Osageindian, Thank you for reviewing your stay at the SpringHill Suites Memphis East Galleria. I'm so glad that our friendly staff helped to make your stay exceptional. Please come back and see us during your next trip to Memphis. Sincerely, Chase H. General Manager More 

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 19, 2014

So clean, spacious rooms, great breakfast, value prices, but most of all---wonderful, friendly, helpful and professional people! You can't go wrong with this one. We stay here often and it is consistently good.

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Carl G, Thank you for your review! Our team works hard to provide exceptional service and comments like yours are very much appreciated. We hope to see you back here at the SpringHill Suites Memphis East Galleria again soon. Kind thanks, Chase H. General Manager More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 17, 2014 via mobile

We have been loyal Marriott reward members for many years. I would not recommend this hotel to anyone. This was the worst experience we have ever had. We have stayed in many different Marriott hotels. The toilet did not work. We had to use the ice bucket to fill the tank EVERY time we used it. When we told the... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Stitch10, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm very sorry to hear about the negative experience you had at our hotel. I have spoken to my front desk to ensure that similar situations are handled differently in the future. Also, I have already had my maintenance team attend to the toilet so that... More 

2 reviews
5 of 5 stars Reviewed October 9, 2014

Good location for us attending a close friends wedding in Cordova, TN. Nice rooms and all the staff were great. Everyone was very friendly and ready to assist us. The complimentary breakfast was very nice with a large variety of items. I would definitely stay at this hotel in future. We also discovered the morning of the wedding that the... More 

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Andrea L, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad to hear that you enjoyed your stay, especially our friendly staff and complimentary breakfast. We hope to see you again soon. Warm thanks, Chase H. General Manager More 

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Additional Information about SpringHill Suites Memphis East / Galleria

Address: 2800 New Brunswick Rd, Memphis, TN 38133
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Memphis East / Galleria 3*
Number of rooms: 79
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Also Known As:
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria
Hotel Style:
#10 Business Hotel in Memphis
#23 Family Hotel in Memphis

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