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All 134 Memphis hotels

SpringHill Suites Memphis East / Galleria

3.0 of 5 Hotel   |   2800 New Brunswick Rd, Memphis, TN 38133
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81%
Ranked #13 of 134 Hotels in Memphis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
ichaves25 Grand Cayman
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131 reviews from our community

Traveler rating
    64
    41
    17
    3
    6
See reviews for
54
15
3
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Grand Cayman
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed for about 4 nights. Rooms are spacious and clean, except for the bathroom where we found some hairs :( Breakfast was great and the internet was ok. It is close to the mall and there are some restaurants near by.

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The rooms are modern and clean. The bed was extremely comfortable and there were lots of pillows which I appreciate! I really liked that they had complimentary coffee and ice water out all day for you to enjoy. The front desk and cleaning staff were very friendly. The pool was closed for a short time due to an issue but... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Amber K, Thank you so much for your five star review! I am glad you enjoyed our clean and modern rooms. It is always our goal to impress our guests, and I'm glad that we succeeded. I hope that you will choose the SpringHill Suites Memphis East Galleria again the next time you are in the area. Kind thanks,... More

Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed for one night, but we would definitely stay here again. Good sized clean rooms, good price, and a very nice breakfast. Indoor pool, although a little small, came in handy during the rain. Its also a convienient location right off the interstate with plenty of restaurants and a mall nearby.

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Dan G, Thank you for reviewing your stay at the SpringHill Suites Memphis East Galleria. We're glad you enjoyed our clean rooms, indoor pool and convenient location. We hope that you will choose us again the next time you are in the Memphis area. Warm thanks, Chase H. General Manager More

Alexandria
Top Contributor
51 reviews 51 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel front desk and staff extremely friendly and helpful. I was really pleased with our stay. Hotel starting to show a little age but not run down by no means. Rooms spacious and clean. Plenty of places to eat and things to do at your doorstep. Indoor pool was a bit small but fun. Not a lot of towels at... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Andrew E, Thank you for your five star review! It is always our goal to provide impressive service and reading comments like yours tells us we are succeeding. I hope that we will see you back here at the SpringHill Suites Memphis East Galleria again soon. Kind thanks, Chase H. General Manager More

Asheville
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed two nights (8/11-12) here and was completely happy. Staff was very nice and helpful. Rooms were clean. The beds are very comfortable. Just about an type resturant available, some within walking distance. They did offer breakfast, but we got up so late that we found it just as well to get something from nearby. I would definitel recommend... More

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Evelarchr, Thank you for your five star review of the SpringHill Suites Memphis East Galleria! I'm delighted to hear that you enjoyed our friendly staff, clean rooms and comfortable beds. We appreciate you recommending us to others, and hope to see you again soon. Kind thanks, Jill G. General Manager More

1 review
5 of 5 stars Reviewed 4 weeks ago

I was here for about a month. They have an excellent service, the bed is really comfortable, all the personnel is really kind, they makes your experience in the hotel much better. I'd experienced some small issues with the cleaning, but as soon as I talked to the manager, I think her name is Jill (she always has a big... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Andrés G, Thank you so much for your review and for recommending the SpringHill Suites Memphis East Galleria to others! We are so glad that our service exceeded your expectations. We take great pride in our hotel and are glad that it shines through to our guests. Please come back and see us again. Kind thanks, Jill G. Property... More

Potomac, Md
Top Contributor
66 reviews 66 reviews
12 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed August 13, 2014

This is our second stay at this hotel. It is easily accessible from I 40 and there are quite a few dining options nearby. It is about 30 minutes from downtown so a good choice if you are on the road but not if you want to be close to attractions. Room was great and the rate reasonable. Breakfast was... More

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Traverler123, Thank you for your review of our hotel. I'm so glad to hear that your recent stay was better than before. However, I'm still saddened that our front desk staff did not provide exceptional service. I appreciate your feedback and will address it with them right away. I hope that if you find yourself back in the area,... More

Semmes, Alabama
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 5, 2014

On a recent trip to Memphis to visit Graceland we booked a room at the Springhill Suites Memphis East. We booked the room based on previous experience with Springhill Suites in Pigeon Forge, Tennessee. Our previous stays there were always very good. We got off to a bad start with our first assigned room having a non-functioning air conditioner. We... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Bob H, Thank you for taking the time to review your recent stay at the SpringHill Suites Memphis East Galleria. I am very sorry for the problems you encountered during your stay. I do appreciate your feedback which helps us to improve our services. Please know that we do have an additional luggage cart on order to replace the... More

Westover Alabama
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 28, 2014

I stay in a lot of Mariotts and the most important thing to me is a clean room. When I got in late last night they had few rooms left. My room had hair all over the bathroom floor and the toilet seat. It literally takes two minutes to get hair up off a bathroom floor so it frustrates me... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Steven R, Thank you for reviewing your stay here at the SpringHill Suites Memphis East Galleria. I’m so sorry to hear that the cleanliness of your room was not satisfactory. I appreciate your feedback and will address it with my housekeeping staff right away to ensure any deficiencies are corrected. I hope that you will reconsider and allow us... More

Virginia Beach, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 22, 2014

Rooms: very clean. Beds were comfy, plenty of pillows. One of my favorite things about Springhill Suites rooms is that the sheets are all white so one can see how clean linens are. I also liked that the sink/mirror is outside of the bathroom/shower so 2 people can get ready at the same time. There is a separate area for... More

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Denise C, Thank you for taking the time to let people know about your stay here at the SpringHill Suites Memphis East Galleria. I’m so glad to hear that you enjoyed our clean rooms and all of their amenities. I’m also glad your family was able to take advantage of our indoor pool and complimentary breakfast. I hope that... More

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Additional Information about SpringHill Suites Memphis East / Galleria

Address: 2800 New Brunswick Rd, Memphis, TN 38133
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Memphis East / Galleria 3*
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Also Known As:
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria

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