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All 134 Memphis hotels

SpringHill Suites Memphis East / Galleria

3.0 of 5 Hotel   |   2800 New Brunswick Rd, Memphis, TN 38133
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81%
Ranked #11 of 134 hotels in Memphis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
Andrew E Alexandria
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128 people have reviewed this hotel

Traveler rating
    63
    39
    17
    3
    6
See reviews for
53
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33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Alexandria
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed today NEW

Hotel front desk and staff extremely friendly and helpful. I was really pleased with our stay. Hotel starting to show a little age but not run down by no means. Rooms spacious and clean. Plenty of places to eat and things to do at your doorstep. Indoor pool was a bit small but fun. Not a lot of towels at... More

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Asheville
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed two nights (8/11-12) here and was completely happy. Staff was very nice and helpful. Rooms were clean. The beds are very comfortable. Just about an type resturant available, some within walking distance. They did offer breakfast, but we got up so late that we found it just as well to get something from nearby. I would definitel recommend... More

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Evelarchr, Thank you for your five star review of the SpringHill Suites Memphis East Galleria! I'm delighted to hear that you enjoyed our friendly staff, clean rooms and comfortable beds. We appreciate you recommending us to others, and hope to see you again soon. Kind thanks, Jill G. General Manager More

1 review
5 of 5 stars Reviewed 2 weeks ago

I was here for about a month. They have an excellent service, the bed is really comfortable, all the personnel is really kind, they makes your experience in the hotel much better. I'd experienced some small issues with the cleaning, but as soon as I talked to the manager, I think her name is Jill (she always has a big... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Andrés G, Thank you so much for your review and for recommending the SpringHill Suites Memphis East Galleria to others! We are so glad that our service exceeded your expectations. We take great pride in our hotel and are glad that it shines through to our guests. Please come back and see us again. Kind thanks, Jill G. Property... More

Potomac, Md
Top Contributor
66 reviews 66 reviews
12 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is our second stay at this hotel. It is easily accessible from I 40 and there are quite a few dining options nearby. It is about 30 minutes from downtown so a good choice if you are on the road but not if you want to be close to attractions. Room was great and the rate reasonable. Breakfast was... More

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Traverler123, Thank you for your review of our hotel. I'm so glad to hear that your recent stay was better than before. However, I'm still saddened that our front desk staff did not provide exceptional service. I appreciate your feedback and will address it with them right away. I hope that if you find yourself back in the area,... More

Semmes, Alabama
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

On a recent trip to Memphis to visit Graceland we booked a room at the Springhill Suites Memphis East. We booked the room based on previous experience with Springhill Suites in Pigeon Forge, Tennessee. Our previous stays there were always very good. We got off to a bad start with our first assigned room having a non-functioning air conditioner. We... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Bob H, Thank you for taking the time to review your recent stay at the SpringHill Suites Memphis East Galleria. I am very sorry for the problems you encountered during your stay. I do appreciate your feedback which helps us to improve our services. Please know that we do have an additional luggage cart on order to replace the... More

Westover Alabama
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I stay in a lot of Mariotts and the most important thing to me is a clean room. When I got in late last night they had few rooms left. My room had hair all over the bathroom floor and the toilet seat. It literally takes two minutes to get hair up off a bathroom floor so it frustrates me... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Steven R, Thank you for reviewing your stay here at the SpringHill Suites Memphis East Galleria. I’m so sorry to hear that the cleanliness of your room was not satisfactory. I appreciate your feedback and will address it with my housekeeping staff right away to ensure any deficiencies are corrected. I hope that you will reconsider and allow us... More

Virginia Beach, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 22, 2014

Rooms: very clean. Beds were comfy, plenty of pillows. One of my favorite things about Springhill Suites rooms is that the sheets are all white so one can see how clean linens are. I also liked that the sink/mirror is outside of the bathroom/shower so 2 people can get ready at the same time. There is a separate area for... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Denise C, Thank you for taking the time to let people know about your stay here at the SpringHill Suites Memphis East Galleria. I’m so glad to hear that you enjoyed our clean rooms and all of their amenities. I’m also glad your family was able to take advantage of our indoor pool and complimentary breakfast. I hope that... More

Woodstock, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2014

Ended up staying at this hotel because I messed up my reservation at the Fairfield Inn next door (which by the way is also a good hotel). The hotel is clean, the staff is friendly and my room was great but what I liked the most was its breakfast. I was surprised at the variety of items available that I... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Andres B, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad you enjoyed our complimentary breakfast! I will pass on your kind words to my breakfast hostess. I hope we will see you again very soon. Kind thanks, Tonya M. General Manager More

Lagos, Nigeria
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 15, 2014 via mobile

Stayed here 9th to 15th July 2014. Location of the hotel wasn't bad. Check in to the hotel was not the most pleasant experience (for me), considering I had called the day before to update certain details. Most of the staff I met were fantastic, except for one experience where someone was very surly. Room was clean though no crockery... More

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Govtpikin, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm happy that you found my staff to be friendly and your room was clean. Please accept my apologies for any troubles you experienced at check in. I will address this with my front desk staff to keep it from happening... More

Tampa, Florida
Contributor
20 reviews 20 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 19, 2014

We stayed here for 3 nights & had no complaints, unlike previous reviews. The staff was always extremely friendly, gave us anything & everything we asked for such as triple the amount of towels for our large family & we had a light out which was replaced immediately. Plenty of free parking & luggage carts were always available. The fitness... More

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Jetsetter303, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad to hear that we exceeded your expectations and you were able to enjoy so many of our amenities. We hope that you be able to stay with us again soon. Warm thanks, Tonya M. General Manager More

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Additional Information about SpringHill Suites Memphis East / Galleria

Address: 2800 New Brunswick Rd, Memphis, TN 38133
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Memphis East / Galleria 3*
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Also Known As:
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#5 Best Value Hotel in Memphis #13 Business Hotel in Memphis #18 Family Hotel in Memphis
Hotel Class
Official Description (provided by the hotel)
Our hotel in East Memphis, TN is located next to the Wolfchase Galleria Mall, Exit 18 off I-40. We are conveniently located a short drive from Graceland, Beale Street, Mud Island, Memphis Brooks Museum of Art, Sun Studio, FedEx Forum & University of Memphis. Great extras include free Wi-Fi, and a pantry with mini-fridge, coffee maker and microwave. Start the day at the free breakfast buffet. ... more   less 
Number of rooms
79

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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