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SpringHill Suites Memphis East / Galleria

3.0 of 5
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2800 New Brunswick Rd, Memphis, TN 38133
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SpringHill Suites Memphis East / Galleria
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Ranked #28 of 135 Hotels in Memphis
A recent review
5 of 5 stars reviewed 1 week ago
Tac1982
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164 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hampton
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This is a property convenient to US40 and the Wolfchase Galleria. Unless you only plan to stay one night, please choose one of the other fine hotels along New Brunswick Road. First, the place is dirty. The elevator is filthy (walls and floor). The buttons are broken or missing. The rooms are not clean. There are stains on walls, carpet,... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Mrs K, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm very sorry that you did not enjoy the layout of your room or our lobby. I'm also very sorry that the cleanliness of our hotel failed to meet your expectations. Your comments have been shared with my team, and... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed last night and absolutely no complaints!! We have stayed in Memphis before but never felt as welcomed and as safe as we did here. Every staff member spoke to us which is always something I look for at a hotel. Alexandria at the front staff was extremely helpful and friendly. If you're traveling with your family, look no further... More 

Was this review helpful? Yes 1
Cincinnati, Ohio, United States
Level Contributor
233 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stay at Springhill Suites frequently. This one is nice, but the property needs a refresh. Some paint and carpet cleaner. Our couch had stains on it. Very convenient location right off I-40, just East of Memphis. Breakfast was the usual stuff, but all good. Make sure you get there early to get the waffles. They have an indoor pool,... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Donald M, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm very pleased to hear that our friendly staff made an impression on you! I do apologize that the rest of our hotel didn't meet your expectations. I have shared your comments with my staff to ensure that any deficiencies... More 

Tokyo, Japan
Level Contributor
5 reviews
5 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

front desk staff was nice/helpful, location is great. but i will not stay again. peeling wallpaper, scary rooms, crowded and limited bfast, dark and v dated public areas. either look elsewhere or keep driving to Nashville which has a ton of good marriotts

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear ChristmasAllYear, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm glad to hear you enjoyed our friendly staff and convenient location. However, I'm sorry to hear that the condition of our hotel did not meet your expectations. I have shared your comments with my staff to ensure that any deficiencies are corrected. I hope that... More 

McDonough, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 18, 2015

I found this hotel on a whim- was in the area and needed a place to stay. The rate was high on my app, but when I called, they were able to accommodate my per diem. The hotel was tucked away behind the mall. The staff was very helpful and kind and the hotel, despite being very full of business... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Elesha B, Thank you for taking the time to review your recent stay at the SpringHill Suites Memphis East Galleria. We are glad that we were able to accommodate you and that you found our staff friendly and our rooms were clean. I hope that we will have another chance to impress you on your next trip to the... More 

Chicago, Illinois
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed June 17, 2015

I have been staying at this property every week for almost two years. I am now writing this review because my assignment changed and I am no longer working in Memphis. The staff at the hotel will be one of the top things that I will miss. The hotel is near anything you would want as far as food. The... More 

Was this review helpful? Yes 2
Princeton, West Virginia, United States
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 21, 2015

Great accommodations with several restaurants nearby. Very friendly staff especially the lady that coordinates the breakfast area. Would be happy to stay there again. Rooms are spacious with a nice area for doing "office" work.

Was this review helpful? Yes 1
Nashville, Tennessee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 20, 2015

Convenient location to local restaurants and shopping. It's far enough off of the interstate that you don't hear it. However, I could hear the TV from across the hall and I could hear the person above me overtime they walked across the floor. Otherwise, it was fairly clean and the rooms were nice. The carpet must have been dirty because... More 

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear RGfromNashville, Thank you for your comments regarding the SpringHill Suites Memphis East Galleria. I'm pleased you enjoyed our convenient location and found our rooms to be nice. I do apologize for any noise that interrupted you. I hope that if you find yourself back in the area, we can have another chance to host you. Sincerely, Keon C. Property... More 

Europe
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 13, 2015

We were impressed with this hotel. One doesn't normally associate good service with chains, but everyone here was welcoming, professional and smiling. The newish manager has an excellent philosophy in leading his team. We received great advice on restaurants and Graceland and other issues. The room was fine, spacious and the important things: bed/bathroom were very good. For a very... More 

Was this review helpful? Yes 2
Rutherfordton, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 22, 2015

Nice hotel, with friendly and helpful staff. The common areas are in good condition. However, the carpet in my room was badly stained and in need of replacement. I see that they are carpet squares so there's really no excuse for not replacing the stained ones. The pillows on the sofa are also stained. The faucet at bar size sink... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Doug H, Thank you for your review of our hotel. I'm very sorry for the negative experience that you had. It is always our goal to impress our guests, and it is clear that we came up short. I have shared your comments with my staff to ensure that we are working harder in the future. Please allow us... More 

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