We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SpringHill Suites Memphis East / Galleria

3.0 of 5
Hotel website
Hotel deals
Hotel packages
2800 New Brunswick Rd, Memphis, TN 38133
Special Offer
Double Rewards Points!
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
SpringHill Suites Memphis East \/ Galleria
View Map
Add Photo Write a Review

171 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    76
    51
    24
    11
    9
See reviews for
66
22
5
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (171)
  • Mar-May only
    (45)
  • Jun-Aug only
    (57)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (30)
All months
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our room was very spacious, quiet, and clean. Kathryn at the front desk was very nice, but all of the front desk staff was very nice! Breakfast was great every morning and the fitness room was very convenient

Was this review helpful? Yes
A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

This was my first time to the area and now will not be my last. My family and I enjoyed our stay and were very pleased with the staff that took care us while there. Every request made was met and many times exceeded. The kitchen staff was wonderful and accommodating. The variety of breakfast items including the fresh waffles... More 

Was this review helpful? Yes
Pittsburgh, Pennsylvania
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I usually love this brand, and that's why this place was such a surprise. I arrived on a Sunday afternoon at about 4:30 pm, and although my room was ready, I had to run a gauntlet of housekeeping carts in the hallway, many of which were overflowing with trash. The majority of rooms on my hallway had the doors standing... More 

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear SteelCityCampbells, Thank you for your review of our hotel. I'm very sorry that our housekeeping services fell short of your expectations. Your comments have been shared with my team to ensure others do not have the same experience. I hope that the next time you are in the area, you will allow the SpringHill Suites Memphis East Galleria a... More 

Indianapolis, Indiana
Level Contributor
75 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When I saw the sign on the wall behind the front desk that read "TMI Hospitality" I was amused. You can never have too much information about a place a lodging. The good news is that this company does a great job of managing this hotel. It is a 3 story "original design" Springhill that has been updated to present... More 

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear JohnnyK5341, Thank you for your review. I'm pleased you found your room clean and comfortable and enjoyed our convenient location near the Wolfchase Galleria. Kathryn will love to hear that she helped make your stay better. I apologize for any maintenance issues you experienced. If you want to provide me with any additional information so I can ensure they... More 

Jensen Beach, Florida
Level Contributor
240 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 570 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed with colleagues for three nights 3 rooms on a business trip. Each room was clean and comfortable. All the basic necessities: TV/Cable, Refrigerator, Internet with a lot of accessible outlets. Bed was comfortable. AC worked well and quiet Rooms appeared well insulated from surrounding rooms which kept it quiet. Breakfasts had plenty of options each morning. Service was... More 

Was this review helpful? Yes 1
Bristol, Virginia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am sorry to write a poor review because the one poor soul working the front desk was professional and helpful. He did his best to find us a clean room, but after checking 4 rooms and finding them dirty and stained, we gave up and he sent us to the other Marriott next door. I am not sure how... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear HAF41, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm sorry to hear that the cleanliness of our hotel did not meet your satisfaction. Your comments have been shared with my team to ensure that we are putting a renewed focus on our cleanliness. I hope that we will have a chance to make up... More 

Jackson, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I recently went to this hotel. We first had interest in it because it's walking distance of Wolfchase mall and a couple of restaurants (Hooters and Texas Roadhouse). We were amazed at how nice this hotel is. The staff is one of the most friendliest staffs I've ever seen at a hotel. They were always willing to... More 

Was this review helpful? Yes
Hampton
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed July 28, 2015

This is a property convenient to US40 and the Wolfchase Galleria. Unless you only plan to stay one night, please choose one of the other fine hotels along New Brunswick Road. First, the place is dirty. The elevator is filthy (walls and floor). The buttons are broken or missing. The rooms are not clean. There are stains on walls, carpet,... More 

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Mrs K, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm very sorry that you did not enjoy the layout of your room or our lobby. I'm also very sorry that the cleanliness of our hotel failed to meet your expectations. Your comments have been shared with my team, and... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 23, 2015

Stayed last night and absolutely no complaints!! We have stayed in Memphis before but never felt as welcomed and as safe as we did here. Every staff member spoke to us which is always something I look for at a hotel. Alexandria at the front staff was extremely helpful and friendly. If you're traveling with your family, look no further... More 

Was this review helpful? Yes 1
Cincinnati, Ohio, United States
Level Contributor
253 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed July 13, 2015

We stay at Springhill Suites frequently. This one is nice, but the property needs a refresh. Some paint and carpet cleaner. Our couch had stains on it. Very convenient location right off I-40, just East of Memphis. Breakfast was the usual stuff, but all good. Make sure you get there early to get the waffles. They have an indoor pool,... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Donald M, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm very pleased to hear that our friendly staff made an impression on you! I do apologize that the rest of our hotel didn't meet your expectations. I have shared your comments with my staff to ensure that any deficiencies... More 

Questions? Get answers from hotel staff and past guests. Ask a question

44 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (7)
Viewed
View from room (1)
Viewed
Bathroom (2)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (7)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Business center/function rooms (2)
Viewed
Other (8)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Memphis hotels
0.1 mi away
Fairfield Inn & Suites Memphis East/Galleria
8.3 mi away
Staybridge Suites Memphis - Poplar Ave East
0.1 mi away
La Quinta Inn & Suites Memphis Wolfchase
Show Prices
Show Prices
Show Prices
0.1 mi away
Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
1.1 mi away
Hyatt Place Wolfchase Galleria
5.3 mi away
La Quinta Inn & Suites Memphis East-Sycamore View
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay