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All 134 Memphis hotels

SpringHill Suites Memphis East / Galleria

3.0 of 5 Hotel   |   2800 New Brunswick Rd, Memphis, TN 38133
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Ranked #19 of 134 Hotels in Memphis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
HADRA MONTREAL, QUEBEC, CANADA
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146 reviews from our community

Traveler rating
    69
    45
    18
    7
    7
See reviews for
57
19
4
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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MONTREAL, QUEBEC, CANADA
Top Contributor
69 reviews 69 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived on cold rainy day but the staff was all smiles & gracious. We had a 5 minute walk to Beale Street,where the concierge had reccomended a great restauant & blues clud- couldnt be happier the room-suite-was spacious&clean good find

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Columbia, South Carolina
1 review
3 of 5 stars Reviewed 4 weeks ago

We just stayed in SpringHill Suites Memphis East for 2 nights (12/29 - 12/31). While the accommodations were good, I arrived home and noticed on my checking account (1/2) that the charge to my account was over what my receipt stated. When I called the hotel and inquired, I was told that it was an "incidental charge" of $20+tax/day and... More 

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Mom2bap, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm very sorry to hear about the less than exceptional service you received from my front desk staff and that the incidental charges were not clearly explained to you at check in. The charges typically drop off within two business days... More 

Macon, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed December 9, 2014 via mobile

The first room had bugs in the bed and the second room had hair accessories from the previous guest on the floor. The breakfast was not good and the staff working the area acted as if we were in her way. If you want a Marriott hotel there is a newer Fairfield Inn behind it. The SpringHill Suites is older... More 

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear SQS A, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm very sorry to hear that your overall experience at our hotel was less than exceptional. I have shared your comments with my entire staff to ensure that future guests do not have the same experience. Please allow us a chance to make up for... More 

Murfreesboro, Tennessee
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 20, 2014

I paid for my room in advance and when I checked my credit card account I found that and additional charge was put on my account. I called severaol times but it seems no one wants to address the situation.

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Raymond L, Thank you for your review of the SpringHill Suites Memphis East Galleria. Please accept my sincerest apologies that no one from our hotel has gotten back to you about your bill. When you check in we do authorize your card a small amount for incidentals. After you check out we release those funds and depending on your... More 

Albuquerque, New Mexico
Contributor
16 reviews 16 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 6, 2014

Got in super late and exhausted, was so thankful to be checked in quickly and efficiently. The room was extremely clean and comfortable. Very spacious with excellent amenities. Every employee I encountered was very friendly, helpful, and on point. Very close to the freeway and easy to find once you're in East Memphis.

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear AatkinsMtRose, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad that our friendly staff was able to make your stay exceptional! We hope you will remember us on your next trip to Memphis. Sincerely, Chase H. General Manager More 

Springfield
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 3, 2014

Lovely hotel with comfortable, clean rooms, great amenities, close to Wolfchase Galleria Mall, excellent restaurants, & attractions. The staff was very friendly and attentive to our needs. Will definitely stay here again!

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear ITeachBritLit, Thank you for your review. I'm so glad that you enjoyed the location of our SpringHill Suites Memphis East Galleria so much! We also appreciate your kind words for our staff. Please come back again. Kind thanks, Chase H. General Manager More 

Tennessee
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 29, 2014

2 night stay beginning October 17 using a category 4 and 5 reward certificate We had made these reservations as a treat for out grandchildren (ages 5 & 7) who are competitive swimmers. We traveedl to their home, picked them up, and checked into the hotel late Friday evening. At breakfast the next morning, the selections were only adequate -... More 

Was this review helpful? Yes 3
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Stravel, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm so sorry about the disappointment that occurred due to our pool being temporarily unavailable. I can understand how upsetting that must have been for you and your grand-children. For everyone's safety our pool had to be unexpectedly closed and treated... More 

Benbrook, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
4 of 5 stars Reviewed October 29, 2014

This was a nice and clean place to stay as we were passing through Memphis. The room was clean, and neat. The staff was quite pleasant and helped with restaurant recommendations and discount card. Morning breakfast was nice, and the serving area was clean.

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Doug P, Thank you for your kind review! We are glad you enjoyed your stay at the SpringHill Suites Memphis East/Galleria and look forward to your next visit. Sincerely, Chase H. General Manager More 

Enid
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 22, 2014

Check in was no problem. Requested ground floor and got it. Asked clerk for information on Graceland and gave up coupons for parking and tickets. Breakfast had lots if variety. Would stay again when in memphis. Mall and eating within mile

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Osageindian, Thank you for reviewing your stay at the SpringHill Suites Memphis East Galleria. I'm so glad that our friendly staff helped to make your stay exceptional. Please come back and see us during your next trip to Memphis. Sincerely, Chase H. General Manager More 

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 19, 2014

So clean, spacious rooms, great breakfast, value prices, but most of all---wonderful, friendly, helpful and professional people! You can't go wrong with this one. We stay here often and it is consistently good.

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Carl G, Thank you for your review! Our team works hard to provide exceptional service and comments like yours are very much appreciated. We hope to see you back here at the SpringHill Suites Memphis East Galleria again soon. Kind thanks, Chase H. General Manager More 

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Additional Information about SpringHill Suites Memphis East / Galleria

Address: 2800 New Brunswick Rd, Memphis, TN 38133
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Memphis East / Galleria 3*
Number of rooms: 79
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Also Known As:
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria
Hotel Style:
#10 Business Hotel in Memphis

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