We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SpringHill Suites Memphis East / Galleria

#22 of 134 Hotels in Memphis
Certificate of Excellence
3.0 of 5
Hotel website
Hotel deals
Hotel packages
2800 New Brunswick Rd, Memphis, TN 38133
Special Offer
Earn Rewards Points
SpringHill Suites Memphis East / Galleria
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #22 of 134 Hotels in Memphis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
WPSClarksvegas Clarksville, Arkansas
Write a Review

151 reviews from our community

Traveler rating
    70
    47
    19
    7
    8
See reviews for
61
19
4
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (151)
  • Mar-May only
    (38)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (30)
All months
Clarksville, Arkansas
1 review
4 of 5 stars Reviewed 3 days ago NEW

This review is interesting in the fact that we didn't end up staying at Spring Hill Suites. I had booked this hotel about a month prior to our trip, and due to an overbooked situation out of their control, I received a call the day of our visit cancelling our hotel stay. I was frustrated to say the least. However,... More 

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

First, let me say, the front desk staff was doing everything they could do to assist with this situation but the general manager (who my husband only spoke with on the phone) had the worst customer service imaginable. I am in my third trimester of pregnancy and here for my baby shower. Sleep is difficult enough and I'm away from... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Merr S, Thank you for your review. I'm very sorry for the negative experience you and your husband had at our hotel. We are truly sorry that the actions of other guests negatively effected your stay and that we were not able to resolve this issue to your satisfaction. I have shared your comments with my staff and we... More 

Surprise, Arizona
1 review
5 of 5 stars Reviewed February 23, 2015

The Manager and all his staff were the friendliest and most helpful people I have encountered at a hotel in a long time. Went above and beyond to make his guests feel appreciated. Will definitely recommend this to everyone.

Was this review helpful? Yes
Kentucky
Top Contributor
109 reviews 109 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 10, 2015

A good value. Room was clean. Quiet hotel. Stayed at another hotel at this exit on the way through again and decided this was the better of the two. Breakfast was disappointing. Comfortable bed. Would stay again.

Was this review helpful? Yes
Missouri
Top Contributor
176 reviews 176 reviews
23 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed February 6, 2015

After two long days of being in the vehicle traveling and running business errands with us, my son was ready to burn some energy. We chose this location because it got decent reviews and the pool was open until midnight which was a huge bonus since it was already 9pm and he needed time to play/swim. The room was clean,... More 

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Natasha W, Thank you for reviewing the SpringHill Suites Memphis East Galleria. I'm glad that you enjoyed our location, clean rooms and pool hours. However, I'm sorry that you were disturbed by our housekeeping staff. I have shared your comments with them to ensure that future guests do not have the same problem. I hope that if you find... More 

MONTREAL, QUEBEC, CANADA
Top Contributor
70 reviews 70 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 13, 2015

We arrived on cold rainy day but the staff was all smiles & gracious. We had a 5 minute walk to Beale Street,where the concierge had reccomended a great restauant & blues clud- couldnt be happier the room-suite-was spacious&clean good find

Was this review helpful? Yes
Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 2, 2015

We just stayed in SpringHill Suites Memphis East for 2 nights (12/29 - 12/31). While the accommodations were good, I arrived home and noticed on my checking account (1/2) that the charge to my account was over what my receipt stated. When I called the hotel and inquired, I was told that it was an "incidental charge" of $20+tax/day and... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Mom2bap, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm very sorry to hear about the less than exceptional service you received from my front desk staff and that the incidental charges were not clearly explained to you at check in. The charges typically drop off within two business days... More 

Macon, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 9, 2014 via mobile

The first room had bugs in the bed and the second room had hair accessories from the previous guest on the floor. The breakfast was not good and the staff working the area acted as if we were in her way. If you want a Marriott hotel there is a newer Fairfield Inn behind it. The SpringHill Suites is older... More 

Was this review helpful? Yes 3
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear SQS A, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm very sorry to hear that your overall experience at our hotel was less than exceptional. I have shared your comments with my entire staff to ensure that future guests do not have the same experience. Please allow us a chance to make up for... More 

Murfreesboro, Tennessee
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 20, 2014

I paid for my room in advance and when I checked my credit card account I found that and additional charge was put on my account. I called severaol times but it seems no one wants to address the situation.

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Raymond L, Thank you for your review of the SpringHill Suites Memphis East Galleria. Please accept my sincerest apologies that no one from our hotel has gotten back to you about your bill. When you check in we do authorize your card a small amount for incidentals. After you check out we release those funds and depending on your... More 

Albuquerque, New Mexico
Contributor
16 reviews 16 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 6, 2014

Got in super late and exhausted, was so thankful to be checked in quickly and efficiently. The room was extremely clean and comfortable. Very spacious with excellent amenities. Every employee I encountered was very friendly, helpful, and on point. Very close to the freeway and easy to find once you're in East Memphis.

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear AatkinsMtRose, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad that our friendly staff was able to make your stay exceptional! We hope you will remember us on your next trip to Memphis. Sincerely, Chase H. General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

32 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (7)
Viewed
View from room (1)
Viewed
Bathroom (2)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question