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All 134 Memphis hotels

SpringHill Suites Memphis East / Galleria

3.0 of 5 Hotel   |   2800 New Brunswick Rd, Memphis, TN 38133
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82%
Ranked #8 of 134 hotels in Memphis
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Denise C Virginia Beach, Virginia
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  • Reviews (122)
  • Photos (19)
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  • Room tips (24)
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122 people have reviewed this hotel

Traveler rating
    61
    37
    16
    2
    6
See reviews for
52
13
3
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Virginia Beach, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Rooms: very clean. Beds were comfy, plenty of pillows. One of my favorite things about Springhill Suites rooms is that the sheets are all white so one can see how clean linens are. I also liked that the sink/mirror is outside of the bathroom/shower so 2 people can get ready at the same time. There is a separate area for... More

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Denise C, Thank you for taking the time to let people know about your stay here at the SpringHill Suites Memphis East Galleria. I’m so glad to hear that you enjoyed our clean rooms and all of their amenities. I’m also glad your family was able to take advantage of our indoor pool and complimentary breakfast. I hope that... More

Woodstock, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Ended up staying at this hotel because I messed up my reservation at the Fairfield Inn next door (which by the way is also a good hotel). The hotel is clean, the staff is friendly and my room was great but what I liked the most was its breakfast. I was surprised at the variety of items available that I... More

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Andres B, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad you enjoyed our complimentary breakfast! I will pass on your kind words to my breakfast hostess. I hope we will see you again very soon. Kind thanks, Tonya M. General Manager More

Lagos, Nigeria
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here 9th to 15th July 2014. Location of the hotel wasn't bad. Check in to the hotel was not the most pleasant experience (for me), considering I had called the day before to update certain details. Most of the staff I met were fantastic, except for one experience where someone was very surly. Room was clean though no crockery... More

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Govtpikin, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I'm happy that you found my staff to be friendly and your room was clean. Please accept my apologies for any troubles you experienced at check in. I will address this with my front desk staff to keep it from happening... More

Tampa, Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here for 3 nights & had no complaints, unlike previous reviews. The staff was always extremely friendly, gave us anything & everything we asked for such as triple the amount of towels for our large family & we had a light out which was replaced immediately. Plenty of free parking & luggage carts were always available. The fitness... More

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Jetsetter303, Thank you for your review of the SpringHill Suites Memphis East Galleria. I'm so glad to hear that we exceeded your expectations and you were able to enjoy so many of our amenities. We hope that you be able to stay with us again soon. Warm thanks, Tonya M. General Manager More

Memphis, Tennessee
1 review
5 of 5 stars Reviewed June 17, 2014

Everything was great here.Manager on duty all the time quick clean ups and good breakfast set up.Desk service was quick and prompt.Goodlooking staff members. great TV. outside was clean and they have security service.

Was this review helpful? Yes
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Emmett H, Thank you for your five star review of the SpringHill Suites Memphis East Galleria. I'm glad that our staff impressed you and that you enjoyed your stay. We hope to welcome you back again. Kind thanks, Tonya M. General Manager More

Valley Stream, New York
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 15, 2014

We checked in and got a room and the room we got already had someone in their sleeping. We got another room which was connected to the hotels laundry room and it sounded like a jet was taking off. We got another room and at this point my wife and I were too tired and crashed. We spoke to the... More

Was this review helpful? Yes 5
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Guest, Thank you for taking the time to review your stay at the SpringHill Suites Memphis East Galleria. I would like to take this opportunity to apologize for the negative experience you had at our hotel. I would especially like to apologize if you felt that I was not concerned about your experience. Guest satisfaction is extremely important to... More

Chicago
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 13, 2014

SpringHill Suites delivers chic, stylish comfort at a value price. This hotel is on the outlot of the Wolfchase Galleria and right off the highway putting you steps away from great shopping, dining and services. The lobby has a great lounging area, business center and friendly front desk staff. The rooms are spacious, provide good workspace and are sparkling clean.... More

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear TheRealEstateGal, Thank you for your wonderful review! We are so glad that you enjoyed your time at the SpringHill Suites Memphis East Galleria. Our goal is to impress our guests, and from the sounds of it, we succeeded. We hope that you will come back soon. Warm thanks, Tonya M. General Manager More

Binghamton, New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 8, 2014

This is an excellent stopping place for travelers on RT40 who don't want to brave Memphis itself. There are a few Marriott properties along this route, but I like this location the best. There is quite a bit of traffic in the surrounding area, but the hotel is tucked away from most of the rush. Lots of restaurants in the... More

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Foodrevue, Thank you for taking the time to review the SpringHill Suites Memphis East Galleria. We appreciate you telling others about us. We hope to see you on your next trip to Memphis. Kind thanks, Tonya M. General Manager More

Potomac, Md
Top Contributor
57 reviews 57 reviews
10 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed June 7, 2014

Spacious rooms. Great shower. Near many restaurants of all types. Service left something to be desired. At check in front desk person was on phone while two parties waited - there was another front desk person nearby who didn't come over to help. There were no luggage carts and none of the many staff in the lobby offered to help... More

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Guest, Thank you for your review of the SpringHill Suites Memphis East Galleria. I’m glad that you enjoyed our convenient location and spacious rooms. Please accept my apologies if my staff was anything less than helpful and friendly. We strive to provide exceptional service to our guests, and it sounds like we came up short during your stay. I... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 31, 2014

My family and I stayed the night here last night and I only have 2 complaints! 1.) The pull out couches in the rooms were stylish but absolutely Horrible to sleep on once folded out. The beds were wonderful though! I'm not saying I expected for the couch to be a bed of feathers but something with a little more... More

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Clara F, Thank you for reviewing your stay at the SpringHill Suites Memphis East Galleria. We truly do appreciate our guests' feedback and use it to improve our services. I'm thrilled to hear that my staff provided you with exceptional service and you enjoyed our location and complimentary breakfast. I'm sorry that the couch in your room and our... More

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Additional Information about SpringHill Suites Memphis East / Galleria

Address: 2800 New Brunswick Rd, Memphis, TN 38133
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Memphis East / Galleria 3*
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Also Known As:
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria

19 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#4 Best Value Hotel in Memphis #13 Business Hotel in Memphis #16 Romantic Hotel in Memphis #18 Family Hotel in Memphis
Hotel Class
Official Description (provided by the hotel)
Our hotel in East Memphis, TN is located next to the Wolfchase Galleria Mall, Exit 18 off I-40. We are conveniently located a short drive from Graceland, Beale Street, Mud Island, Memphis Brooks Museum of Art, Sun Studio, FedEx Forum & University of Memphis. Great extras include free Wi-Fi, and a pantry with mini-fridge, coffee maker and microwave. Start the day at the free breakfast buffet. ... more   less 
Number of rooms
79

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