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SpringHill Suites Memphis East / Galleria

3.0 of 5
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2800 New Brunswick Rd, Memphis, TN 38133
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SpringHill Suites Memphis East / Galleria
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Ranked #24 of 135 Hotels in Memphis
A recent review
5 of 5 stars reviewed 5 days ago
Brad L Princeton, West Virginia, United States
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158 reviews from our community

Traveler rating
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    21
    7
    9
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61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Princeton, West Virginia, United States
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great accommodations with several restaurants nearby. Very friendly staff especially the lady that coordinates the breakfast area. Would be happy to stay there again. Rooms are spacious with a nice area for doing "office" work.

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Nashville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Convenient location to local restaurants and shopping. It's far enough off of the interstate that you don't hear it. However, I could hear the TV from across the hall and I could hear the person above me overtime they walked across the floor. Otherwise, it was fairly clean and the rooms were nice. The carpet must have been dirty because... More 

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear RGfromNashville, Thank you for your comments regarding the SpringHill Suites Memphis East Galleria. I'm pleased you enjoyed our convenient location and found our rooms to be nice. I do apologize for any noise that interrupted you. I hope that if you find yourself back in the area, we can have another chance to host you. Sincerely, Keon C. Property... More 

Europe
Contributor
14 reviews 14 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We were impressed with this hotel. One doesn't normally associate good service with chains, but everyone here was welcoming, professional and smiling. The newish manager has an excellent philosophy in leading his team. We received great advice on restaurants and Graceland and other issues. The room was fine, spacious and the important things: bed/bathroom were very good. For a very... More 

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Rutherfordton, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Nice hotel, with friendly and helpful staff. The common areas are in good condition. However, the carpet in my room was badly stained and in need of replacement. I see that they are carpet squares so there's really no excuse for not replacing the stained ones. The pillows on the sofa are also stained. The faucet at bar size sink... More 

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TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Doug H, Thank you for your review of our hotel. I'm very sorry for the negative experience that you had. It is always our goal to impress our guests, and it is clear that we came up short. I have shared your comments with my staff to ensure that we are working harder in the future. Please allow us... More 

Vero Beach, Florida
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 7, 2015

Close to everything mall, restaurants and highway. Clean room but needs some serious updating. Breakfast was decent but overcrowded with a bus full of band kids. Would stay again when I am in the area. Overall good value.

Was this review helpful? Yes 1
Clarksville, Arkansas
1 review
4 of 5 stars Reviewed March 30, 2015

This review is interesting in the fact that we didn't end up staying at Spring Hill Suites. I had booked this hotel about a month prior to our trip, and due to an overbooked situation out of their control, I received a call the day of our visit cancelling our hotel stay. I was frustrated to say the least. However,... More 

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Top Contributor
106 reviews 106 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed March 29, 2015

Well, as you will see, I've made a few reviews and am typically a very reasonable person. We checked into this hotel around 3:15pm of our arrival date. We found the room the be below average (two queen beds, couch, mini bar area, and desk area), a few tears and stains in the carpet and when you wiped counters, they... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Citation501, Thank you for taking the time to review your experience at the SpringHill Suites Memphis East Galleria. Please accept my apologies for the problems you encountered during your stay. I'm also very sorry to hear you felt that I was rude. This was definitely never my intention, and I'm saddened to hear that. I have shared your comments... More 

Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 21, 2015

First, let me say, the front desk staff was doing everything they could do to assist with this situation but the general manager (who my husband only spoke with on the phone) had the worst customer service imaginable. I am in my third trimester of pregnancy and here for my baby shower. Sleep is difficult enough and I'm away from... More 

Was this review helpful? Yes 2
TMIHospitality, Manager at SpringHill Suites Memphis East / Galleria, responded to this review

Dear Merr S, Thank you for your review. I'm very sorry for the negative experience you and your husband had at our hotel. We are truly sorry that the actions of other guests negatively effected your stay and that we were not able to resolve this issue to your satisfaction. I have shared your comments with my staff and we... More 

Surprise, Arizona
1 review
5 of 5 stars Reviewed February 23, 2015

The Manager and all his staff were the friendliest and most helpful people I have encountered at a hotel in a long time. Went above and beyond to make his guests feel appreciated. Will definitely recommend this to everyone.

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Kentucky
Top Contributor
109 reviews 109 reviews
17 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 10, 2015

A good value. Room was clean. Quiet hotel. Stayed at another hotel at this exit on the way through again and decided this was the better of the two. Breakfast was disappointing. Comfortable bed. Would stay again.

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