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Crowne Plaza Memphis Downtown

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300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
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Crowne Plaza Memphis Downtown
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Crowne Plaza Memphis Downtown
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764 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leeds, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel for 2 nights as part of a tour of Memphis & Nashville (Cosmos holidays). It's pretty basic and nothing special really, but the room was very comfortable! The restaurant is dated and doesn't seem to match the rest of the hotel...this could definitely be improved. The room is well proportioned, including 2 three quarter sized... More 

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Kent
Top Contributor
50 reviews 50 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Rooms were a good size and very comfortable. Good location with a courtesy shuttle bus taking you into the centre of town if needed. Breakfast was plentiful either help your self buffet, hot or continental or cooked fresh to order. Disappointed that the pool wasn't open for use as apparently out of season despite the weather being scorching! Not prepared... More 

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Contributor
19 reviews 19 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

The hotel is showing lots of wear and tear. Carpets are dirty, there is no real lobby, and things feel very dated and unattractive. There are only two elevators, and the stairs are not available except in emergency. The first room we were assigned was right over the freeway. Since the windows are not multi-paned, the noise is terrible. The... More 

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Travelers are raving about these Memphis hotels

Loughborough
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for three nights on our holiday of a lifetime and it was superb. Every morning we had a free newspaper delivered, free coffee and free WiFi. All the staff were friendly and nothing was too much trouble. There's a free shuttle bus to wherever you wish to go, and,even though my friend and I are... More 

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CrowneDOS, Guest Relations Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for choosing to stay with us and we glad to hear that your stay with us was memorable one. It sounds like you had a great visit to our best attractions. We look forward to welcoming you back to the hotel in the future. More 

Houston, TX
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and son stayed for one evening, and said it was fine. The phone in the room wasn't working, and when my husband reported a broken (shattered) light bulb in the room, no one seemed concerned about taking care of it. We've stayed here overnight on our way through town before, and it is adequate and usually clean and... More 

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your review. We are very disappointed to hear that you experienced some issues during your recent stay. We certainly hope that you will give us another opportunity to service you in the future. More 

Belfast, United Kingdom
Top Contributor
65 reviews 65 reviews
21 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights of our 9 day Deep South Tour, the hotel was within walking distance of the famous Beale street, a brisk 20-25 minute walk although the hotel does run a free shuttle bus, we walked into town and got the shuttle back, the hotel itself was pretty busy, but saying that, the staff were very... More 

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. Thank you for your great comments regarding our rooms and amenities. We apologize that the service during breakfast was not up to par and that some of the menu items were not to your liking. We do value our guest comments and will take... More 

Buckinghamshire
Top Contributor
80 reviews 80 reviews
53 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel in not a bad area. Hotel runs a shuttle to Downtown or it's a pleasant and flat 15/20 minute walk to Beale St. Nice, big well appointed room which was clean. Coffee making available in the room but no tea bags, went to restaurant to ask for a tea bag for the room but was told " we... More 

Was this review helpful? Yes 1
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your review and your great comments on our hotel and location. We apologize that our staff response was not more accommodating to your request. We hope that this did not ruin your stay and hope you will return on your next visit to Memphis. More 

norwich,england
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in room 1003 overlooking the freeway but this was no problem. An excellent modern spacious room with superb coffee and toiletries. The hotel provides a shuttle bus service into the centre of Memphis but if you walk through the lobby of the nearby Sheraton you can catch a trolley bus into town for $1.

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your review and for choosing our hotel. We are happy that you your stay and look forward to having you again as a guest in our hotel. More 

Fort Worth, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

First time staying at this hotel. Yes it is an older hotel but the staff made up for any lacking. From check in, to the shuttle running us all over the city. The bar staff and housekeeping staff were kind and helpful. Thanks for making us feel special!!

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Wow, thank you for such an awesome review. We strive on these types of comments about our staff and appreciate you taking the time to share them with us. We look forward to welcoming you back soon. More 

Yorkshire
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights and the noise from the freeway was bad,it is only a 10 minute walk into the heart of Memphis so was ideally placed for our 2 day visit.The staff were friendly,we got invited to the managers reception on our second night free drinks and nibbles for 2 hours.I do not think we would stay... More 

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CrowneDOS, Guest Relations Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for the review of your recent stay. We apologize if you were disturbed by the outside noise and hope you will give us another opportunity to service you. Thank you for your mentions of our great staff. We will pass along your comments. More 

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