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Crowne Plaza Memphis Downtown

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300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
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Crowne Plaza Memphis Downtown
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Crowne Plaza Memphis Downtown
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731 reviews from our community

Traveler rating
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    50
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 2 days ago NEW

We came to Memphis for a little family getaway and the hotel was a perfect fit for us. The room was clean and comfortable, all of the staff was fabulous and kind, the wifi worked and was easy to access, and the shuttle was a great addition. Tip: Park across the street at the church for $5 a day to... More 

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Columbia
Top Contributor
60 reviews 60 reviews
32 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff is very nice and polite will help you with anything that you need plenty of parking even for buses but you have to pay. There is no restaurants close by so you have to eat at the hotel or order in

Was this review helpful? Yes
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your review and for choosing our hotel. We are glad that our staff provided you with great service, for future reference we do have a complimentary shuttle that will take you to the downtown area. We hope in the future you will stay with us again. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Nice and clean holiday a little bit of ware and tear showing in s few place but very clean room bathroom staff are ok bar staff are very slow end up with dry mouth waiting for a drink . Breakfast facilities very good . Hotel shuttle service is excellent overall nice place

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your review. We truly appreciate comments about the condition of our hotel. We will be sure to pass these conditions to our management team and we hope to see you again in the future. More 

Senior Contributor
24 reviews 24 reviews
23 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel would be a good place were it not for the staff. With the outstanding exception of Belinda, the staff gets 1 star. Our group's check in was messed up and it could have been avoided by the sales person paying attention to my communications with her. The rooming list was wring and they checked a person into one... More 

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. We would like to apologize for your bad experience. If you would like to discuss your issue further, please contact the hotel directly. More 

Memphis, Tennessee
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed here 3/9-3/10. The staff was pleasant & helpful.The dinner staff Kenny & Kim were not focused on their guests in anyway. We had to get up and get our own menu. Next morning was totally different Reco & Bessie Mae were delightful. They made us feel right at home and welcome.

Was this review helpful? Yes 2
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking the time to review your recent stay. Thank you for the feedback on our restaurant so that we can continue to improve on our service. We look forward to hosting your next stay in Memphis. More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Never having been to Memphis before, we were keen to soak up the history and atmosphere. On arrival, the front desk staff were great, but the following morning was a change of shift/personnel. Although briefly acknowledged, we were left waiting because obviously the paperwork was more important! Surely the customer comes first and paperwork can be done at the quieter... More 

Was this review helpful? Yes 2
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your review. We are glad you received a friendly welcome by our staff and apologize that this was not consistent throughout your stay. We will let our management aware of your comments so that this can be further investigated and apologize again for any inconvenience caused. We hope you will select to stay with us on your... More 

Jacksonville, Arkansas
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 20, 2015

Everyone was very polite and professional at the front desk. The rooms are clean and comfortable. The iron leaked in the room and we were promptly brought another one. After receiving the iron, the outlet in the closet didn't work. I always expect issues like these at older properties. However, the behavior of breakfast server in the hotels restaurant was... More 

Was this review helpful? Yes 4
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that our restaurant service was not up to standard but are thankful that our manager was able to assist you in this matter. Please give us another opportunity to service you. More 

Olive Branch, Mississippi, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 18, 2015

Our visit to the Crowne Plaza Memphis Downtown was great. The experience starting at the front desk was friendly and welcoming. The hotel was clean and well maintained. Our room was clean and very well furnished with a very comfortable bed. Every staff member that we passed or came into contact with spoke and was friendly. We took a carriage... More 

Was this review helpful? Yes 1
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for choosing to stay with us and we are glad to hear that your stay with use was a memorable one. We look forward to welcoming you back to the hotel in the future. More 

Siloam Springs
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 15, 2015

We came for a last minute Valentine night getaway. We had a good stay here. Walking distance to Beale street, & free shuttle if you don't want to walk. Rooms were nice & clean. The only complaint was the service we received from the server at the bar. All in all, we would stay here again.

Was this review helpful? Yes 2
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for the great review of your stay during Valentines weekend. We are glad that you enjoyed your stay and took advantage of our great local shuttle service. We appreciate your feedback in regards to the restaurant and will pass along to our management. We look forward to seeing you on your next trip to Memphis. More 

Carbondale, Illinois
Contributor
17 reviews 17 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 14, 2015

We were very pleased with this hotel. The room was clean, spacious, and had everything we needed. You have to pay to park, which is $17. But you are a 25 minute walk to Beale Street, and the 2nd street pedestrian mall is even closer. The best part is, there is a complimentary shuttle that will take you anywhere downtown... More 

Was this review helpful? Yes 1
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for the review of your recent stay. We appreciate your feedback and are glad that you enjoyed our hotel and downtown shuttle service. Your comments and opinion is very valuable and we will take everything into consideration. We hope you will stay with us on your next visit to Memphis. More 

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