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Crowne Plaza Memphis Downtown

3.5 of 5 300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
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Crowne Plaza Memphis Downtown
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Crowne Plaza Memphis Downtown
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726 reviews from our community

Traveler rating
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    181
    66
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW

Never having been to Memphis before, we were keen to soak up the history and atmosphere. On arrival, the front desk staff were great, but the following morning was a change of shift/personnel. Although briefly acknowledged, we were left waiting because obviously the paperwork was more important! Surely the customer comes first and paperwork can be done at the quieter... More 

Was this review helpful? Yes
Jacksonville, Arkansas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Everyone was very polite and professional at the front desk. The rooms are clean and comfortable. The iron leaked in the room and we were promptly brought another one. After receiving the iron, the outlet in the closet didn't work. I always expect issues like these at older properties. However, the behavior of breakfast server in the hotels restaurant was... More 

Was this review helpful? Yes 2
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that our restaurant service was not up to standard but are thankful that our manager was able to assist you in this matter. Please give us another opportunity to service you. More 

Olive Branch, Mississippi, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Our visit to the Crowne Plaza Memphis Downtown was great. The experience starting at the front desk was friendly and welcoming. The hotel was clean and well maintained. Our room was clean and very well furnished with a very comfortable bed. Every staff member that we passed or came into contact with spoke and was friendly. We took a carriage... More 

Was this review helpful? Yes 1
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for choosing to stay with us and we are glad to hear that your stay with use was a memorable one. We look forward to welcoming you back to the hotel in the future. More 

Siloam Springs
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We came for a last minute Valentine night getaway. We had a good stay here. Walking distance to Beale street, & free shuttle if you don't want to walk. Rooms were nice & clean. The only complaint was the service we received from the server at the bar. All in all, we would stay here again.

Was this review helpful? Yes 2
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for the great review of your stay during Valentines weekend. We are glad that you enjoyed your stay and took advantage of our great local shuttle service. We appreciate your feedback in regards to the restaurant and will pass along to our management. We look forward to seeing you on your next trip to Memphis. More 

Carbondale, Illinois
Contributor
17 reviews 17 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were very pleased with this hotel. The room was clean, spacious, and had everything we needed. You have to pay to park, which is $17. But you are a 25 minute walk to Beale Street, and the 2nd street pedestrian mall is even closer. The best part is, there is a complimentary shuttle that will take you anywhere downtown... More 

Was this review helpful? Yes 1
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for the review of your recent stay. We appreciate your feedback and are glad that you enjoyed our hotel and downtown shuttle service. Your comments and opinion is very valuable and we will take everything into consideration. We hope you will stay with us on your next visit to Memphis. More 

Anniston, Alabama, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My honey and I stayed here for over a week on business. The staff was SUPER friendly, especially the drivers. They made great recommendations for eateries and things to do. It was a really clean room. My only complaint is that I had to get them to re-clean the bathroom on check in. There was hair that was dried up... More 

Was this review helpful? Yes
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your review and feedback. We are glad that you enjoyed our friendly staff and awesome shuttle drivers. We apologize for the issue your initially experienced but are so glad that our team was able to correct this quickly. Thank you again and we look forward to hosting your next visit to Memphis. More 

Jacksonville, Arkansas
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was average. People working we're nice. No shampoo in the room. Homeless going thru a trash can infront of the lobby. Room was cold could feel cold air coming in from around the windows. $17 parking to park your own car. I probably would not return to this hotel for the price.

Was this review helpful? Yes
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your review. We will address each issue that you brought to our attention and make the necessary changes for future guests. Please accept our apology for the inconvenience that you experienced during your stay. We hope you will give use a second chance in the future. More 

WAKEFIELD WEST YORKS UK.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for my wife's trip to Graceland,thanks it was as expected for this chain of hotels check in easy rooms not facing interstate comfy beds, breakfast ok went on various trips very good Graceland being the tops check out easy thanks.

Was this review helpful? Yes 2
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you so much for the wonderful review. We are so glad that you enjoyed your stay at the Crowne Plaza Memphis Downtown and had fun at Graceland. We hope you will stay with us again if you return to the Memphis area. Many thanks, Helen Nelson More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Getting in/out of the hotel self park area was a hassle. The keys did not work all weekend. There was no refrigerator or microwave for extended style stays. Even though we registered as 4 people, each day we had to call housekeeping and remind them to bring towels to the room. One set of towels had a lovely bug with... More 

Was this review helpful? Yes
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for the review of your recent stay. We apologize that the service you experienced was not up to par during your stay. We will make sure the issues are brought to our team's attention. Please consider staying with us next year so that we can show you the excellent level of service we are able to provide. Thank... More 

Louisiana
Top Contributor
64 reviews 64 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for a business mtg recently and was surprised. Its an older hotel with a recent renovation. For starters, i ate the pot roast in the restaurant and it was great. The hotel is not in a great location but offers shuttles to beale street, and orher stuff within a mile or 2. Im a light sleeper so i... More 

Was this review helpful? Yes 1
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for the review of your recent stay at the Crowne Plaza Memphis Downtown. We are glad that your business trip was a great success with enjoyable food in our restaurant and at the banquet. We hope you will spread the word to your colleagues that we are a great choice in downtown Memphis. We look forward to welcoming... More 

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Additional Information about Crowne Plaza Memphis Downtown

Address: 300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza
Hotel Style:
#28 Business Hotel in Memphis

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