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Crowne Plaza Memphis Downtown

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300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
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Crowne Plaza Memphis Downtown
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Crowne Plaza Memphis Downtown
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741 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tullahoma, Tennessee
Top Contributor
115 reviews 115 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here overnight to see our daughter play at the convention center. It is a 5 minute walk to get there and you can leave your car in the parking lot until check out time. ' It was an easy check in process and the room was very nice. The bed was very comfortable and the bathroom was large.... More 

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Coatbridge, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

this was the best of the 3 hotels we stayed in on our tour. Rooms and facilities excellent and all staff very friendly. Four friends and I had a great time in Memphis and all think this is the best of three hotels we visited.

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Benfleet, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel as a base for a two night stay in Memphis. To say we were disappointed was an understatement. The rooms were dark and dingy and, as we were placed in a room accessible to disabled people (which we are not), cluttered with equipment. The location of the hotel is quite a way out from the... More 

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

We appreciate your feedback regarding your recent stay. Please know that we are continue to invest in our property to satisfy our guest expectations and have passed on your feedback. We appreciate the great comment on our breakfast and hope you will consider staying with us again. More 

Neath
Contributor
15 reviews 15 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Quite a way out of town but free shuttle was a godsend and a lovely guy driving it. Reception staff very helpful and friendly, a lot more than can be said for the ladies serving breakfast - no customer service skills at all. Room was beautiful and we managed to check in early which after arriving at 6am on the... More 

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you enjoyed our free local shuttle. We appreciate your feedback regarding the restaurant and apologize that this was not positive. Please note that your concerns have been passed on to our restaurant management. We hope you will consider staying... More 

Bowling Green, Kentucky, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Clean rooms, great location!!! Shuttle service to anywhere downtown. Our driver, Reginald is an excellent ambassador for the hotel and city of memphis. He was very friendly and enthusiastic when discussing upcoming events and city development. He really makes you feel welcome. The resteraunt staff, however could take some notes from him.

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your kind comments. We will be sure to let Reginald know how much of an impact he made on your experience. We are disappointed to hear that our restaurant staff didn’t meet your expectations. We do hope you will give us another chance to serve you in the future. More 

Bognor Regis, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for our three day trip to Memphis. It was very clean and staff very helpful. It was on a room only basis. We had breakfast in the hotel which was brilliant, plenty to eat and a wide choice on the menu. We had a complementary bus which took us downtown, the different drivers where very... More 

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking the time to review your stay with us. We are pleased to hear that you enjoyed your stay and that you would recommend us to others. We hope to welcome you back to the hotel in the near future. More 

Saint Louis, Missouri
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We had to change our travel plans at the last minute and booked this hotel for one night. We used IHG Points which made me feel a little better for what we got. The rooms are very small for the "rack rate". We never did find a comfortable temperature, woke every hour trying to find a level of comfort. Our... More 

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CrowneDOS, Guest Relations Manager at Crowne Plaza Memphis Downtown, responded to this review

We appreciate you taking the time to provide us with such candid feedback of your stay. We are disheartened that your experience was not positive. Please except our sincere apologies for the inconvenience you had doing you stay. We appreciate your business as a loyal customer and thank you for recognizing our staff. We hope you will give us a... More 

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff was very pleasant& extremely helpful. Hotel had some previous water damage that was in the process of being repaired but room was very nice & enjoyable. Have stayed here multiple times...outdoor pool is nice when it's warm. We love the free shuttle service available; saved us a lot in cab fare. I would stay there again for sure!

Was this review helpful? Yes 2
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Dear TaushaTaylor, we are so happy that we have been your constant hotel of choice when you’re in Memphis. Our staff are always ready to welcome you back again soon. More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We came to Memphis for a little family getaway and the hotel was a perfect fit for us. The room was clean and comfortable, all of the staff was fabulous and kind, the wifi worked and was easy to access, and the shuttle was a great addition. Tip: Park across the street at the church for $5 a day to... More 

Was this review helpful? Yes 3
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

We appreciate your positive feedback about our hotel and convenient amenities. Thank you for the great complement on our shuttle drivers – we agree that they do an awesome job. We look forward to welcoming you back to the Crowne Plaza Memphis soon. More 

Burnley, United Kingdom
Top Contributor
121 reviews 121 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stopped at for 2 nights in November 2014 in a twin room. Summary Overall a nice hotel but showing a little bit of wear and tear and a few minor improvements would make the whole hotel experience much more comfortable. This review is based on my stay in room 622 which is on the sixth floor. The rooms amenities... More 

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CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your detailed review. We are glad you enjoyed your stay and the amenities that we offered when you were here in November. We hope we have the opportunity to welcome you back soon. More 

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