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Crowne Plaza Hotel Memphis

3.5 of 5 300 North 2nd Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
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Crowne Plaza Hotel Memphis
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Crowne Plaza Hotel Memphis
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688 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oxford, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nothing fancy but as backpackers we were impressed! They let us check in early (7am!) after an overnight bus trip, there was free iced tea in reception and the free shuttle service was amazing, the staff were so friendly and helpful.

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uk
Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights and coming from an amazing hotel in Vegas we never expected the same, but we were not disappointed as the staff were great night manager can't remember his name was sooo helpful booking our greyhound bus to take us on to Nashville buffet breakfast was good as we never wanted cooked breakfast so the... More

Was this review helpful? Yes 1
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review

Thank you for your review. We are pleased that our service was outstanding and you enjoy your stay with us. We hope you will coming again soon. More

Nottingham, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

As the previous review, I too stay with this brand worldwide - this is the worst. Arrived at 11.30 pm, drink in bar advised no food. Went to bed, 12.30 am another guest enters room, he too had been checked in to the same room. Room was adjacent to Interstate 40 - very noisy. Next day changed room , no... More

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CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review

We appreciate your feedback regarding your stay. Please accept our apologies for all the issues doing your stay. We will pass all the comments you pointed out to us to each department heads so we can correct the problems to make it more convenient for our future guess. We hope in the future that we will give us a second... More

Fruita, Colorado
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were on a Cosmos buss tour of Memphis and Nashville and our first 3 days we stayed at the Crowne Plaza. The hotel is about 12 blocks from Beale Street so you can walk to this historic area. The hotel also provides a shuttle service that operates every 15 minutes. We used the shuttle service a lot and the... More

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CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review

Thank you for the review. We appreciate your feedback regarding your recent stay. We are glad that your stay was to your satisfaction. We love hearing great comments from our guests. We hope the next time you are in Memphis that you will choose us. More

Orange County, CA
Top Contributor
65 reviews 65 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel provided me a pleasant stay. The front desk staff was friendly and quick to check me in after I arrived into town late in the evening. They were also helpful in providing me with information for nearby tours, events and attractions I can visit near the hotel. Sleep quality was excellent and the breakfast buffet was plentiful. Breakfast... More

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CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review

We appreciate your feedback. We certainly apologize for the conditions of the lobby. Our goal is not make any of our guest feel uncomfortable. We are glad that our staff made a different. We hope we will give us a second chance. More

Bury St. Edmunds, United Kingdom
Top Contributor
58 reviews 58 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We stay in Holiday Inns and Crowne Plazas all over the world and this is amongst the worst. I know it was undergoing some refurbishment but the whole hotel felt very dark, dated and tired. There is no proper reception just 3 podium type desks. The restaurant is so dark. The staff were friendly and the free shuttle bus into... More

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CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review

Thank you for review our property. We are happy to know that Reginald and our staff provide great service. Please accept our apologies for all the inconvenience and disappointment you had doing you stay. We hope you will give us a second chance after the refurbish. More

Fort Lauderdale, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here this past weekend, and while this property is currently under going a face lift/renovation, I would stay here again during this process and look forward to staying after its completion. Approximately .6mi from Beale St., but the hotel also has a complimentary shuttle that will take you and pick you up until as late as 11:45p on... More

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CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review

Thank you for the 4-star review. We appreciate your great comments regarding our staff and service. We look forward to welcoming you back to Memphis soon. Kind Regards, Helen Nelson, Director of Sales More

USA
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This particular Crown seems WAY below standard. It feels more like a Holiday Inn. I had a smashed bug on my bathroom wall and also killed one in the bathroom which is a real deal breaker ! I am still here and I am looking forward to checking out and never returning ! The staff is really nice on a... More

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CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review

Thank you for the review of your stay. We are disheartened that you are not pleased with our hotel. We hope that we will have the opportunity to discuss and address your concerns prior to your departure. Please accept our apologies. We hope you will stay with us again, once we are complete with our updates. Kind Regards, Helen Nelson More

Eatonton, Georgia
Top Contributor
96 reviews 96 reviews
71 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here several times and haven't been impressed the last few times. I was considering staying somewhere else this time, but the location is perfect for my needs and I get double reward points, so I gave it another try. The attitudes of the staff are so much better! Monty, at the front desk, and Sandra, in the breakfast... More

Was this review helpful? Yes
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review

Thank you so much for your being a loyal guest and IHG Rewards Member. We appreciate that you continue to stay with us and are enjoying the improvements we have made so far. Please let us know how we can make your next visit even better! We look forward to welcoming you back. Kind Regards, Helen Nelson, Director of Sales More

Scotland, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

This hotel is the worst I have stayed in for a long time. The pictures on the web page do not reflect this hotel. The decor is tired, the carpets are filthy and whilst an attempt has been made to 'spruce' up the rooms, it just hasn't worked. Staying in this hotel completely spoilt my trip to Memphis to the... More

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CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review

Dear CarOle64: We are so disheartened that you were not pleased with our hotel. We are still working on improving our hotel which will enhance our guests experience. It is unacceptable that our bar staff did not make you feel welcome and were not pleasant in accommodating your request. This matter has already been addressed with our staff. Please accept... More

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Additional Information about Crowne Plaza Hotel Memphis

Address: 300 North 2nd Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Memphis 3.5*
Number of rooms: 230
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

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