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All 134 Memphis hotels

Extended Stay America - Memphis - Quail Hollow

2.0 of 5 Hotel   |   6325 Quail Hollow, Memphis, TN 38120
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Ranked #74 of 134 Hotels in Memphis
A recent review
3 of 5 stars Reviewed September 6, 2012
Travel_bug3165 Plano, Texas
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37 reviews from our community

Traveler rating
    5
    9
    4
    10
    9
See reviews for
8
5
3
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Memphis - Quail Hollow
See the most recent reviews
Memphis, Tennessee, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 2, 2012

We booked and paid for a month (king deluxe suite) in advance here despite reading negative reviews, thinking maybe some had bad luck. We moved to Memphis and needed lots of space because we had brought lots of stuff that our professional movers would not pack. On arrival our room reeked of smoke although we had booked a smoke-free room.... More

Was this review helpful? Yes 2
mzubair, General Manager at Extended Stay America - Memphis - Quail Hollow, responded to this review

"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s General Manager, I challenge our staff to continually improve the... More

Plano, Texas
Contributor
19 reviews 19 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 6, 2012

Although some of the reviews posted should have been enough to drive me away, I still took a chance based on a couple of clean posts and the location of the hotel. During my entire stay I only spent nights there, so I cannot comment about the services during day time. During nights and evenings (most) I found the place... More

Was this review helpful? Yes
mzubair, General Manager at Extended Stay America - Memphis - Quail Hollow, responded to this review

"Thank you for taking the time to review your recent stay. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. I am grateful for the opportunity to respond to... More

Memphis, Tennessee
1 review
5 of 5 stars Reviewed August 15, 2012

i enjoyed my stay there and would definately stay there again the management and staff make me feel at home away from home and i appreciate that it is in a great location and i feel very safe and secure there they even call me by my name when i come in GREAT PLACE TO STAY

Was this review helpful? Yes
mzubair, General Manager at Extended Stay America - Memphis - Quail Hollow, responded to this review

"It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

1 review
1 of 5 stars Reviewed August 12, 2012 via mobile

My husband and I took our children out for the weekend and we booked a room here . It was terrible from the moment we purchased it. First the key was not working to let us in the front lobby so we had to wait on the cleaning lady to open it which was awful. When we finally made it... More

Was this review helpful? Yes
mzubair, General Manager at Extended Stay America - Memphis - Quail Hollow, responded to this review

"Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s General Manager,... More

1 review
1 of 5 stars Reviewed July 9, 2012 via mobile

This has to be the worst hotel company out there. If at all possible stay anywhere else!! U will regret booking here. Their customer service is worse than bad. It's non existent. They never return calls or fix anything. We book a room here and went to check in and they tried to charge us double reservation price. Manager told... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Memphis - Quail Hollow, responded to this review

I recently received a copy of your review of the Extended Stay America Memphis - Poplar Avenue. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to provide an explanation regarding the issue... More

Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed June 11, 2012

Booked a reservation at another Extended Stay in Memphis (Airport) and we were told they were full! We were sent way across town to this hotel. The room was terrible! We stayed. 2 nights and will never book with hotel chain.

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Memphis - Quail Hollow, responded to this review

Thank you for taking the time to review your recent stay at Extended Stay America Memphis - Poplar Avenue. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have... More

Oxford, Mississippi
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 6, 2012

I hated just about everything about this place. I had to stay for a week for business. The first major issue was the lack of internet connection. After asking over and over for help, I was given the 800 number to the hotel's IT company and told I needed to deal with it myself. Even after I called, I still... More

Was this review helpful? Yes
Bean Station, Tennessee
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 2, 2012

The overall condition of this place is going downhill. The room I had was useable but old looking in places. It had a leaky faucet in the bathroom. The hot water was slow to come on. The internet was just a tad bit better than nothing. It was not working about 60% of the time. The parking area was well... More

Was this review helpful? Yes
Conway, Arkansas, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2012

stayed here my second night in memphis. the staff were very polite and welcoming. i was able to get a room on short notice. the room was very clean and i felt comfortable being there. the rooms come with a full kitchen so there are no ice makers(fill your ice tray when u get there..) they have a vending machine... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Memphis - Quail Hollow, responded to this review

Thank you so very much for your glowing review of Extended Stay America Memphis - Poplar Avenue. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our... More

Memphis, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2011

Due to my relocation, I had stayed in this hotel for 50 days. Staying in this hotel was safe and comfortable. This hotel is very close to so many things: Walgreen, Chick-fli-A, Humdingers (with very nice grilled seafood) are right around the corner; Target and Best buy are just about 5-minute away. And all the hotel staff are very friendly... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Memphis - Quail Hollow

Address: 6325 Quail Hollow, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Memphis - Quail Hollow 2*
Number of rooms: 1
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