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Extended Stay America - Memphis - Germantown East

2.0 of 5
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6325 Quail Hollow, Memphis, TN 38120
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Extended Stay America - Memphis - Germantown East
Best prices for: 1 room 1 guest
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Ranked #71 of 134 Hotels in Memphis
A recent review
5 of 5 stars reviewed 3 weeks ago
k c Tullahoma, Tennessee
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40 reviews from our community

Traveler rating
    6
    11
    4
    10
    9
See reviews for
8
5
3
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Tullahoma, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Had to stay here several times during a work contract. Close to everything. Can't say enough about the employees. Always asking if I needed anything. The facility has been recently renovated so the rooms are great for the price. Just wanted peace and quiet and that's exactly what I got.

Was this review helpful? Yes 1
Wyoming
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 27, 2015

Mike at the front desk really made my stay. He went out of his way to help me locate a lost cell phone (loaned a flash light and helped me look) - it was reassuring at a late hour to have someone so concerned, generous and helpful - with something that really wasn't his problem. Exemplified Memphis' southern hospitality. Thanks... More 

Was this review helpful? Yes 2
Memphis, Tennessee, United States
1 review
4 of 5 stars Reviewed January 25, 2015

Room was very clean. Front desk and staff where really nice. Quiet and peaceful. Would recommend for anyone who likes quiet and nice service. Loved everything about it. Bathroom had enough towels, and kitchen was clean along with bed linen.

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Manager_11525, General Manager at Extended Stay America - Memphis - Germantown East, responded to this review

Timothy - I want to thank you for taking the time to post a review of your stay. I am pleased to hear that our staff was able to meet your service expectations. I am glad to read that we were able to provide you with a fresh and clean room along with a quiet and comfortable stay. It is... More 

Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

Well, I read the other reviews about dirty carpet and I was scare. Good news, they've installed new carpet. The floor is clean. The kitchen is clean. The furniture are old but clean. Bathroom is clean. New LCD TV. Breakfast: oranges, apples, oatmeal and coffee. They don't clean your room everyday but they told me at the check-in, acceptable. So... More 

Was this review helpful? Yes 1
Fort Lauderdale, Florida, United States
Top Contributor
67 reviews 67 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 3, 2014

Stayed at this version of extended stay after a less than satisfying experience at the one on poplar. Staff was very nice and helpful. Breakfast was minimal but the coffee was excellent. Room was fine except for stains on carpet and a toilet that sprayed you when flushed (maintenance) Very quiet location.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown East, responded to this review

Thank you so much for posting a review of our property. We are happy to know that we were able to provide you with a friendly staff and great coffee; however, I do apologize that the carpet in your room was stained and that there was a maintenance issue with your toilet. Please know that I will be working with... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 28, 2014

Stayed here June 18-22, after having a good experience in 2013. However, after this experience, we will never book here again. The first problem came at check-in. We arrived about 3 pm to find that they booked us at a different location from our confirmation. So, down the street we went to the other location. We open the door to... More 

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Tupelo, Mississippi
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 24, 2014

Made reservation and when got to the Hotel at 3pm they had already rented it to someone else. Check in staff was rude. When asked if there was a room close to door or elevator clerk stated "you go in whatever room I put you in" Checked around to other hotels and all were booked up so had to stay... More 

Was this review helpful? Yes 4
Contributor
17 reviews 17 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 22, 2014

Nice Clean rooms. Friendly and helpful staff. Nice small kitchen in all rooms. If you are in a hurry, the quick breakfasts are nice (muffins, cereal bars, coffee, oatmeal, fresh fruit.) Some other people complained that the beds are hard, but I like a good firm bed and I found it very comfortable.

Was this review helpful? Yes 2
Oolt
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 5, 2014

Not the nicest hotel around, but my room was clean, quiet, and affordable. Would definitely stay here again. Front desk staff was very friendly and easy to work with. Very close to 240 and midtown / the loop without having to deal with all the traffic.

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 5, 2014

Booked three rooms at this hotel for Liberty Bowl Game - very disappointed with all rooms...lights out in one room, bent sofa bed in one room, phone did not work in any room...very nice staff, but overall cleanliness was not good - carpet was very dirty...great location for Germantown, but lacking in several areas.

Was this review helpful? Yes 2
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