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All 134 Memphis hotels

Hampton Inn & Suites Memphis-Shady Grove Road

2.5 of 5 Hotel   |   962 South Shady Grove Road, Memphis, TN 38120
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Ranked #9 of 134 Hotels in Memphis
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
iwanderafar Central Florida, Florida
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293 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Central Florida, Florida
Top Contributor
137 reviews 137 reviews
25 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

For me, the bed is the most important part of my hotel room and these beds are hard, not like some other Hampton Inns I've been to. The pillows are also a pain, being the kind that mold around your head but do not support it. The rest of the room was okay. It was very small for a room... More

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Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago

The decor and staff were great. If I am in the area I will definately plan on staying here again. The hotel location is in a good area with lots of upscale stores. The furniture in the hotel is better that a lot of the othere Hampton Inns

Review collected in partnership with Hampton

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Nashville, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Joshua is one of the best customer service reps you will ever meet! His great service on top of the cleanliness and overall appearance of the hotel make this a great place to stay! The rooms are always maintained. The entire staff is friendly and it is in a great location. There are plenty of places to eat and things... More

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Chicago, Illinois
1 review
1 of 5 stars Reviewed 2 weeks ago

while the lobby and sitting area are nice, the rooms....at least the one I was in, was filthy and disgusting. The bed was worn out, the floors old, and the dust accumulating in and around the bathroom was awful. To make matters worse, we found a condom wrapper under the towels. I did not complain to mgt, as all I... More

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LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you so much for taking the time to comment on Trip Advisor. I am deeply saddened and disturbed to hear of the issues surrounding the level of cleanliness to your guest room. This is not the normality of Hampton Inn & Suites- Shady Grove. I'm sorry you did not bring this to the attention of any member of management... More

Gilbert, Arizona
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our room was clean, quiet, and comfortable. The only problem we had was the toilet didn't flush easily. We had to hold the handle down a long time to get it to work. The staff was great, and I loved the clean laundry room! So often laundries in hotels are not up to par with the room cleanliness; so, this... More

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Saint Peters, Missouri
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

Staff was very friendly and accommodating to our group. The location was close to everywhere we wanted to go during our stay. Our room was clean and comfortable. The breakfast was convenient and better than some lame "continental" breakfast. I would definitely plan on staying there again.

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Nashville, Tennessee
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 23, 2014

I liked: clean room, quiet, friendly staff, checked in early no problem, awesome free breakfast...FULL breakfast, not just a stale muffin and juice. I'm talkin' eggs, make your own waffles, fruit, yogurt, bagels, muffins, hard boiled eggs etc. I was here for work, and was driving back to Nashville. Wanted to take some food for the road...b/c road food sucks.... More

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Memphis, United States
1 review
2 of 5 stars Reviewed October 22, 2014

Good location and easy to get to from I-40. Hotel has bad odor and dirty carpeting throughout the gust rooms and the hallways. The free guest breakfast was not kept fresh and was quite disgusting. I would recommend sticking with the cereal and staying away from cooked or prepared food at the free breakfast kitchen. Very disappointing for a Hampton.

Review collected in partnership with Hampton

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LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Dear James W, Thank you for sharing your recent experience with us. I am deeply sorry that we dropped the ball regarding your stay. Your overall comments let us that your expectations were not met. I would greatly appreciate the opportunity of you contacting me back via email at Lori.Seymour@hilton.com to address your concerns at your convenience. I can assure... More

Madison, United States
1 review
5 of 5 stars Reviewed October 22, 2014

One of the nicest Hampton Inns I have stayed in. The room was very nice and the breakfast items were exceptional. It is very convenient to any area of Memphis. We will definitely stay here again and will recommend it to our friends.

Review collected in partnership with Hampton

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Statham, United States
1 review
5 of 5 stars Reviewed October 20, 2014

Very clean. Very good breakfast. Seemed to be in a decent area. The beds were very comfortable. Would definitely stay there if in the area. Very close to several attractions. Was extremely satisfied with this stay.

Review collected in partnership with Hampton

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Additional Information about Hampton Inn & Suites Memphis-Shady Grove Road

Address: 962 South Shady Grove Road, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Memphis-Shady Grove Road 2.5*
Number of rooms: 131
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Also Known As:
Hampton Inn And Suites Memphis-Shady Grove Road
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn Memphis
Memphis Hampton Inn

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