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Hampton Inn Memphis - Southwind

#38 of 135 Hotels in Memphis
Certificate of Excellence
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3579 Hacks Cross Road, Memphis, TN 38125
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Hampton Inn Memphis - Southwind
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Hampton Inn Memphis - Southwind
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154 Reviews from our TripAdvisor Community

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Traveler rating
    65
    39
    28
    14
    8
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42
18
8
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (154)
  • Mar-May only
    (50)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (24)
All months
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Traveling for business and have been waiting over 7 hours to check in, almost 5 hours PAST the four pm check in time. We have watched NUMEROUS people get rooms while my poor coworker had been told "come back at 3".... "come back at 430"... "20 more minutes".... "30 more minutes"..... absolutely rediculous! I will never, ever stay at this... More 

Was this review helpful? Yes
HotelsatSouthwind, Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Katelyn L: I am in receipt of your comments about your check in process. Please accept my apology for the delay in getting you and your coworker in your rooms. We certainly did not plan for such a long wait and were mortified to have had the trouble which caused such a delay. Please believe we have resolved our... More 

Atlanta, Georgia
Level Contributor
110 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in and further assistance from Deatra as well as Georgiana made each pass by the front counter enjoyable. They are always smiling and friendly. The lobby and rooms have been modernized. A first visit had the sink fixtures loose from the wall but this second visit had everything in good order. For some reason both visits had stained tubs,... More 

Was this review helpful? Yes
HotelsatSouthwind, Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Donald W: Thank you for your email concerning your stay at our hotel. The comments about our staff have been passed on. The ladies were so appreciative to have been mentioned. If you are in our area again, please make plans to stay with us. Regards, Adrianne More 

Jonesboro, Georgia
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in town for a family reunion and it appears a baseball tournament was in town too. It would ha e been nice if the staff at check-in would have warned me and asked to put me on a floor lower than the teams. There's nothing like being caught off guard and being placed in a floor with a... More 

Was this review helpful? Yes
HotelsatSouthwind, Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Willis M: Thank you for your comments concerning your stay at our hotel. Please accept my apology for the problems you experienced. It would be my pleasure to speak to you about your feedback. If you have time, please send me your contact information. My email address is adrianne.allen@hilton.com Again, I appreciate your feedback letting us know how we... More 

Level Contributor
134 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This property is a great location to lots of restaurants and strip malls. Also, to FedEx headquarters. Close to the Hwy 385 spur off the 240 loop in southeast Memphis. The suites are nicely furnished, but on the smallish side. I stay at Hilton properties 70-90 nights a year. This Hampton is definitely just average as far as service and... More 

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HotelsatSouthwind, Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear OnTheRoadAgain... Thank you for your comments about our hotel. Please accept my apology for your stay being less than great. Since you were here in April, we have made some changes to our facility and staff members. We would love for you to give us a chance to show you how much we have improved. If your travels bring... More 

Martin, Tennessee
Level Contributor
72 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I stayed recently and it was a great experience! The entire hotel has been recently renovated, so all of the pictures on the internet are grossly incorrect. Our room was wonderful and clean and some of the new innovations they have implemented are really cool! Very courteous staff that fulfilled all of my requests cheerfully and promptly... More 

Was this review helpful? Yes 1
HotelsatSouthwind, Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Jeremy T: Thank you for your comments about our hotel. We are very glad you were pleased with your stay. Hopefully, you will be able to visit us again. Adrianne More 

Dalton, Georgia
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Hotel seems new. Suite style rooms separated living and sleeping areas. Extremely clean. Breakfast very good and fresh both days at different hours. Had never visited Memphis and the lady at the desk gave me much good information. We were 20 minutes from downtown and Graceland. It was a nice area. The price was excellent especially compared to downtown and... More 

Was this review helpful? Yes
HotelsatSouthwind, Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear ljbaughman: Thank you for your comments concerning our hotel. We are glad you stayed with us. When you are in our area again, please stop by. Again, thanks for your feedback. Adrianne More 

Washington DC, District of Columbia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 17, 2015

Nice hotel. Smallish rooms was the first things the kids noticed. It had 2 beds and a bathroom, I was happy. Bathroom is nice but...faucet loose from wall, no water pressure in sink. Shower pressure fine. We did find someone else's socks in room. Now to the pool. Great size, kids had fun. They did find beer labels and bottle... More 

Was this review helpful? Yes
HotelsatSouthwind, Manager at Hampton Inn Memphis - Southwind, responded to this review

Traveling Mama: Thank you so much for your comments. We will work on making sure our team pays closer attention to the pool area. I would like to speak to you concerning the problems you had with your room. If it is at all possible, will you send me your contact information? My email address is adrianne.allen@hilton.com. Again, thank you... More 

Hendersonville, United States
1 review
5 of 5 stars Reviewed June 15, 2015

This will be the only hotel my wife and I will stay at on our trips to the Memphis area. Newly renovated and the staff is outstanding. Nice pool. Good variety at the complimentary breakfast, also there are plenty of good restaurants within 3-5 miles of the hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
HotelsatSouthwind, Manager at Hampton Inn Memphis - Southwind, responded to this review

Mr. Bruce M: Thank you for your comments about our hotel. I am elated to know you enjoyed your stay. We look forward to seeing you when you and your wife return to Memphis. Adrianne More 

Ponte Vedra Beach, Florida
Level Contributor
131 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed June 12, 2015

I love when you get a hotel that refuses to hide fees. Free parking, gym, wifi and breakfast is rare and a cause for celebration in this day and age. My complaint is small and was fixed. My AC didn't work and required multiple calls. Close to restaurants and good golf.

Was this review helpful? Yes 1
HotelsatSouthwind, Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Soki816: Thank you for your comments. Please accept my apology for the problems you encountered with your A/C. Is it possible to contact you concerning these issues? Please email me your contact information to adrianne.allen@hilton.com. I will promptly respond to you. Again, thank you for your feedback. Adrianne More 

Murfreesboro, Tennessee
Level Contributor
72 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 12, 2015

Enjoyed our stay at this Hampton during the FedEx St Jude Classic. Front desk staff were very friendly and accommodating. Fantastic shuttle service to the golf tournament with an extremely courteous driver who made getting to and from a pleasure. Breakfast was above average for a Hampton. Only problematic are was time of service for the rooms; we had no... More 

Was this review helpful? Yes
HotelsatSouthwind, Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Pharmergreene: Thank you for your comments about your stay. Please accept my apology for the problems you experienced with the delivery of towels. We have, since you were here, resolved the issue we had with towels. Hopefully, when you come back to visit us, you will see the improvement. Thank you again for your feedback. Adrianne More 

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