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Hampton Inn Memphis - Southwind

2.5 of 5 3579 Hacks Cross Road, Memphis, TN 38125
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Certificate of Excellence 2014
Hampton Inn Memphis - Southwind
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Hampton Inn Memphis - Southwind
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129 reviews from our community

Traveler rating
    57
    33
    23
    12
    4
See reviews for
35
14
8
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Palm Beach, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Hotel is clean, comfortable, with a great breakfast buffet. The staff were all very friendly and helpful. The lobby and breakfast area have been renovated and are inviting and comfortable. I highly recommend this hotel if staying in Memphis.

Review collected in partnership with Hampton

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Fredericksburg, Virginia, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great location near great bars and restaurant in the heart of downtown.Some of the friendly staff that I have ever experience at a hotel (and I travel a lot). The room had a great view and was very comfortable and clean. Parking was convent and easy. Overall one of the best around. Would stay again.

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Fayetteville, Arkansas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was under renovation at the time of my visit and even though it was a little messy in public area it was still a good hotel. My room was very clean and that is very important to me. Staff very accommodating apron my late arrival. I will stay there again on my next visit to see my brother.

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Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear sfisher52, Thank you so much for sharing your experience on Trip Advisor. We are pleased to hear that our renovations posed little interruption to your stay. It is our goal that your stays with us are always pleasant and your satisfaction is our reward. Be sure to stay with us on your next visit to see your brother. We... More 

Sebring, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 22, 2014

The place is in need of updating and they need to include a fridge and microwave in the room. Staff was wonderful, facilities not so much. The rooms were clean. Staff was friendly and helpful. Rooms were a bit sad.

Review collected in partnership with Hampton

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Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Hi, Suzanne S. Thank you for taking the time to post on our page. I regret that you missed all of the signage promoting our current renovations. We even have a color board in the lobby showcasing our new look. We began our hotel renovations early November 2014 and are completing a floor at a time which is sure to... More 

Top Contributor
132 reviews 132 reviews
20 hotel reviews
283 helpful votes 283 helpful votes
4 of 5 stars Reviewed December 18, 2014

This hotel is undergoing renovations, which I didn't realize when I booked. Front desk made me aware when they presented me with a goodie bag at check-in. They assured me the workers stop at 5pm and don't start till 9am. They did go a little later than that one evening, but stopped well before I was ready for quiet time... More 

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Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear meglenn108b, We are delighted that you took the time to share how we exceed your expectations. I agree, if you like us now then you will absolutely love us after we complete the renovations. We will be returning "new" rooms to the system within the next week and hope that you have plans to return soon so that you... More 

Clarksville, Tennessee
Top Contributor
70 reviews 70 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 6, 2014

Based on Trip Advisor reviews, only two hotels in the area are worth staying at. This is one and to be recommended. Very nice front desk staff. Helpful. Clean room. Well maintained. Continental breakfast was typical. Wall unit for heat cycled much too frequently. Annoying. Good Wi-Fi.

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Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Philip B., We appreciate the compliments you shared regarding your recent stay with us. However, we regret to hear that the HVAC unit was a disturbance. Please email me at your convenience at loretta.webber@hilton.com to provide details of your stay and room number so that we may address the issue with the unit in your room. It is our... More 

franklin nc, United States
2 reviews
5 of 5 stars Reviewed December 2, 2014

I really enjoy staying at this Hampton. The help is very curteous and everything is always clean. I also appreciate the fact that the hotel is located in a location that is very accessable from our business location. I highly reccommend this location.

Review collected in partnership with Hampton

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Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Phillip R., Thank you for taking the time to share such kind sentiments. We are delighted that you noticed how we take great pride in delivering a high level of hospitality and clean guest rooms. It's what we wake up everyday to do and guests like you make it all worth it. We think you are SUPER too and... More 

Memphis, United States
1 review
2 of 5 stars Reviewed November 14, 2014

Construction noise from 8am on with no reguard for the guest. Front desk really no help when you complain about the noise. If you are a business traveler conducting business at Fedex World Head quarters, find another hotel to stay. This one is not worth the value.

Review collected in partnership with Hampton

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Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Michael F., Thank you for taking the time to share your feedback. I truly wish that I had had the opportunity to speak with you during your stay but hope that you were pleased with the email follow up sent a few days after, once I received your survey. Again, I regret to hear that you were disturbed by... More 

collierville, United States
2 reviews
5 of 5 stars Reviewed October 20, 2014

Hotel is always clean - staff is helpful and friendly! You are a hop skip and a jump away from my favorite place in the WORLD - COSTCO!! Get a room with a fridge and microwave - go to costco and get INCREDIBLE meals and you have saved $$ immediately! Go to Los Tortugas for unbelievable Mexican food - Lee... More 

Review collected in partnership with Hampton

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Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Patricia D., Thank you so, so much for sharing such kind expressions regarding your visits to our hotel and surrounding area. We truly appreciate the time you invested in sharing such a genuine review. It is always our goal to exceed our guests expectations and we are delighted to hear that we were successful in achieving that goal with... More 

Muskego, Wisconsin
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 18, 2014

Comfortable bed, average breakfast, nice area close to restaurants. Have stayed at much nicer Hamptons and were disappointed that we had no refrigerator in the room. Staff was very pleasant. Everything was in working order.

Was this review helpful? Yes
Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear kjagielski1, Thanks for sharing your feedback. I am disappointed to hear that we did not exceed your expectations. However, I am eager to share that we will begin renovations of our guest rooms in just a few weeks, beginning November 1, 2014, that will include but is not limited to adding fridges to all of our rooms instead of... More 

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Additional Information about Hampton Inn Memphis - Southwind

Address: 3579 Hacks Cross Road, Memphis, TN 38125
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Memphis - Southwind 2.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
Hampton Inn Memphis - Southwind Hotel Memphis
Memphis Hampton Inn
Hotel Style:
#19 Business Hotel in Memphis
#21 Family Hotel in Memphis

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