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Hampton Inn Memphis - Southwind

#24 of 134 Hotels in Memphis
Certificate of Excellence
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3579 Hacks Cross Road, Memphis, TN 38125
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Hampton Inn Memphis - Southwind
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Hampton Inn Memphis - Southwind
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132 reviews from our community

Traveler rating
    59
    33
    24
    12
    4
See reviews for
35
14
8
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Creek, West Virginia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

This is a place I would recommend. Not exceptional but ok. The Business Center was out of order and therefore unavailable but the staff help with what I needed. The area seemed very nice and had a lot of restaurants. Even though I checked in pretty late I could tell the area was quit nice.

Review collected in partnership with Hampton

Was this review helpful? Yes
Loretta W, Manager at Hampton Inn Memphis - Southwind, responded to this review

Keith F. Thank you so much for sharing your experience on Trip Advisor. It is our goal that your stays with us are always pleasant and your satisfaction is our reward. Be sure to stay with us on your next visit to see your brother. We can't wait for you to experience our new look! Sincerely, Loretta More 

Northampton, Pennsylvania
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Hampton Inn earlier this week while on a business trip. The hotel is currently undergoing a renovation, but you can see the noticeable improvements. The rooms have recently been updated and look great, minus a very ugly patterned couch and office chair. The lobby and breakfast space is super modern and very comfy! The room was... More 

Was this review helpful? Yes
Loretta W, Manager at Hampton Inn Memphis - Southwind, responded to this review

Hi Amy, Thanks for sharing such kind sentiments regarding your stay with us. It is always refreshing to hear when we have been successful in reaching our goal of Wow!-ing our guests. Our team takes great pride in making sure that our guests "feel the Hamptonality" and we look forward to continuing to be your first choice for lodging needs... More 

Orlando, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 4, 2015

Enjoyed the nice renovation and professional staff working on this property. Free complimentary breakfast is very convenient and $aves you at least $15 dollars. Location of hotel close to major highway, grocery and drug stores as well as restaurants.

Review collected in partnership with Hampton

Was this review helpful? Yes
Loretta W, Manager at Hampton Inn Memphis - Southwind, responded to this review

Hi Walter, Thanks for sharing such kind sentiments regarding your stay with us. It is always refreshing to hear when we have been successful in reaching our goal of Wow!-ing our guests. Our team takes great pride in making sure that our guests "feel the Hamptonality" and we look forward to continuing to be your first choice for lodging needs... More 

West Palm Beach, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2015

Hotel is clean, comfortable, with a great breakfast buffet. The staff were all very friendly and helpful. The lobby and breakfast area have been renovated and are inviting and comfortable. I highly recommend this hotel if staying in Memphis.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Loretta W, Manager at Hampton Inn Memphis - Southwind, responded to this review

Thank you so, so much for sharing such kind expressions regarding your visits to our hotel and surrounding area. We truly appreciate the time you invested in sharing such a genuine review. It is always our goal to exceed our guests expectations and we are delighted to hear that we were successful in achieving that goal with you. In the... More 

Fredericksburg, Virginia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

Great location near great bars and restaurant in the heart of downtown.Some of the friendly staff that I have ever experience at a hotel (and I travel a lot). The room had a great view and was very comfortable and clean. Parking was convent and easy. Overall one of the best around. Would stay again.

Was this review helpful? Yes 1
Loretta W, Manager at Hampton Inn Memphis - Southwind, responded to this review

Thank you so much for your wonderful compliment! We are happy to you enjoyed your stay with us. We just know that if you loved us now, you will "Fall in Love" with our new renovations that are taking place. Thanks Again, Loretta More 

Fayetteville, Arkansas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2014

The hotel was under renovation at the time of my visit and even though it was a little messy in public area it was still a good hotel. My room was very clean and that is very important to me. Staff very accommodating apron my late arrival. I will stay there again on my next visit to see my brother.

Was this review helpful? Yes 1
Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear sfisher52, Thank you so much for sharing your experience on Trip Advisor. We are pleased to hear that our renovations posed little interruption to your stay. It is our goal that your stays with us are always pleasant and your satisfaction is our reward. Be sure to stay with us on your next visit to see your brother. We... More 

Sebring, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 22, 2014

The place is in need of updating and they need to include a fridge and microwave in the room. Staff was wonderful, facilities not so much. The rooms were clean. Staff was friendly and helpful. Rooms were a bit sad.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Hi, Suzanne S. Thank you for taking the time to post on our page. I regret that you missed all of the signage promoting our current renovations. We even have a color board in the lobby showcasing our new look. We began our hotel renovations early November 2014 and are completing a floor at a time which is sure to... More 

Top Contributor
131 reviews 131 reviews
19 hotel reviews
284 helpful votes 284 helpful votes
4 of 5 stars Reviewed December 18, 2014

This hotel is undergoing renovations, which I didn't realize when I booked. Front desk made me aware when they presented me with a goodie bag at check-in. They assured me the workers stop at 5pm and don't start till 9am. They did go a little later than that one evening, but stopped well before I was ready for quiet time... More 

Was this review helpful? Yes 2
Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear meglenn108b, We are delighted that you took the time to share how we exceed your expectations. I agree, if you like us now then you will absolutely love us after we complete the renovations. We will be returning "new" rooms to the system within the next week and hope that you have plans to return soon so that you... More 

Clarksville, Tennessee
Top Contributor
76 reviews 76 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 6, 2014

Based on Trip Advisor reviews, only two hotels in the area are worth staying at. This is one and to be recommended. Very nice front desk staff. Helpful. Clean room. Well maintained. Continental breakfast was typical. Wall unit for heat cycled much too frequently. Annoying. Good Wi-Fi.

Was this review helpful? Yes 1
Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Philip B., We appreciate the compliments you shared regarding your recent stay with us. However, we regret to hear that the HVAC unit was a disturbance. Please email me at your convenience at loretta.webber@hilton.com to provide details of your stay and room number so that we may address the issue with the unit in your room. It is our... More 

franklin nc, United States
2 reviews
5 of 5 stars Reviewed December 2, 2014

I really enjoy staying at this Hampton. The help is very curteous and everything is always clean. I also appreciate the fact that the hotel is located in a location that is very accessable from our business location. I highly reccommend this location.

Review collected in partnership with Hampton

Was this review helpful? Yes
Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Dear Phillip R., Thank you for taking the time to share such kind sentiments. We are delighted that you noticed how we take great pride in delivering a high level of hospitality and clean guest rooms. It's what we wake up everyday to do and guests like you make it all worth it. We think you are SUPER too and... More 

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