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Hampton Inn Memphis - Southwind

#38 of 134 Hotels in Memphis
Certificate of Excellence
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3579 Hacks Cross Road, Memphis, TN 38125
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Hampton Inn Memphis - Southwind
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Hampton Inn Memphis - Southwind
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139 reviews from our community

Traveler rating
    59
    35
    25
    14
    6
See reviews for
39
15
8
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Memphis, TN
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We live in Memphis, but because of an emergency with a sewer issue at our condo needed a place to stay for the night on April 21st, 2015. We had already stuck it out for two days without benefit of toilets, showers, etc at home. A room was hard to come by as most of the hotels were booked solid... More 

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Avon, Indiana
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Had issues with room plumbing that were not addressed by staff. Had issues with room televisions that were not addressed by staff. Will have to travel to Memphis often in the near future, but will not be staying at this location again.

Review collected in partnership with Hampton

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Cary, North Carolina, USA
Top Contributor
107 reviews 107 reviews
67 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

While the location worked for me, the hotel is just average. While I thought that the check in staff was friendly, I saw some misses. My profile says "high floor away from the elevator" and that did not happen. The TV could not get movies and froze up. When maintenance came up, they did a reset but it did not... More 

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1 review
1 of 5 stars Reviewed 1 week ago

TV did not work, Internet did not work, HVAC did not work, Staff rude and unhelpful. After multiple attempts to resolve issues with non-working items was told all other rooms were occupied. I would not recommend this location to anyone traveling in the Memphis area.

Review collected in partnership with Hampton

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Ohio
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Not a good experience for us at this Hampton Inn. Construction noise and debris. Warm hallways that smelled like cigarette smoke. Uncomfortable furniture in the suite. Toilet that constantly backed up(we were given a dirty toilet plunger to fix the issue ourselves) Noisy kids running up and down the hallway. Staff eventually did get that to stop only after we... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We wanted to use our HH Points for our room & this was one of the few hotels located to the ballpark offering rooms with Points + Money. The only difference in this hotel and other Hampton Inns we've stayed in was that the rooms were quite a bit smaller, but for the 2 of us it was great. Clean,... More 

Review collected in partnership with Hampton

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Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

951ritat Thank you for sharing such kind sentiments regarding your recent stay with us. It is always our greatest desire to exceed your expectations while serving your lodging needs. Please remember, "We love having you here!" And we look forward to your next visit to Memphis. Loretta More 

BUFFALO,NY, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Came into MEMPHIS for a funeral and was greeted by a young lady name Charmise ( I HOPE THATS RIGHT). she thanked me for being a HH member. I WAS IMPRESSED. The ambiance of the hotel was unexpected, since most hamptons are JUST REGULAR. you would of thought you walked into a hilton the only downfall was the early remodeling... More 

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Loretta W, General Manager at Hampton Inn Memphis - Southwind, responded to this review

Lanicca S., Thanks for sharing such kind sentiments regarding your stay with us. It is always refreshing to hear when we have been successful in reaching our goal of Wow!-ing our guests. Our team takes great pride in making sure that our guests "feel the Hamptonality" and we look forward to continuing to be your first choice for lodging needs... More 

New Creek, West Virginia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 15, 2015

This is a place I would recommend. Not exceptional but ok. The Business Center was out of order and therefore unavailable but the staff help with what I needed. The area seemed very nice and had a lot of restaurants. Even though I checked in pretty late I could tell the area was quit nice.

Review collected in partnership with Hampton

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Loretta W, Manager at Hampton Inn Memphis - Southwind, responded to this review

Keith F. Thank you so much for sharing your experience on Trip Advisor. It is our goal that your stays with us are always pleasant and your satisfaction is our reward. Be sure to stay with us on your next visit to see your brother. We can't wait for you to experience our new look! Sincerely, Loretta More 

Northampton, Pennsylvania
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 6, 2015

I stayed at the Hampton Inn earlier this week while on a business trip. The hotel is currently undergoing a renovation, but you can see the noticeable improvements. The rooms have recently been updated and look great, minus a very ugly patterned couch and office chair. The lobby and breakfast space is super modern and very comfy! The room was... More 

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Loretta W, Manager at Hampton Inn Memphis - Southwind, responded to this review

Hi Amy, Thanks for sharing such kind sentiments regarding your stay with us. It is always refreshing to hear when we have been successful in reaching our goal of Wow!-ing our guests. Our team takes great pride in making sure that our guests "feel the Hamptonality" and we look forward to continuing to be your first choice for lodging needs... More 

Orlando, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 4, 2015

Enjoyed the nice renovation and professional staff working on this property. Free complimentary breakfast is very convenient and $aves you at least $15 dollars. Location of hotel close to major highway, grocery and drug stores as well as restaurants.

Review collected in partnership with Hampton

Was this review helpful? Yes
Loretta W, Manager at Hampton Inn Memphis - Southwind, responded to this review

Hi Walter, Thanks for sharing such kind sentiments regarding your stay with us. It is always refreshing to hear when we have been successful in reaching our goal of Wow!-ing our guests. Our team takes great pride in making sure that our guests "feel the Hamptonality" and we look forward to continuing to be your first choice for lodging needs... More 

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