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Memphis-I-240 at Thousand Oaks Hotel

2700 South Perkins Road, Memphis, TN 38118 (Formerly Hampton Inn)
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Memphis-I-240 at Thousand Oaks Hotel
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Ranked #63 of 135 Hotels in Memphis
A recent review
3 of 5 stars Reviewed March 18, 2015
Louisa V Katy, Texas
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109 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Katy, Texas
Level Contributor
102 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed March 18, 2015

This place was not bad, but could be a lot better. We stayed here for 3 nights during our vacation in Memphis. There is no sign and it is not right off of a main road, so it was a little difficult at first to find it. One of the two autmatic doors at the entrance was broken and you... More 

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IHGCare, Guest Relations Manager at Memphis-I-240 at Thousand Oaks Hotel, responded to this review

Dear Louisa V, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is nice to know that the room type received is well to your liking and regarded the cleanliness and its... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 7, 2015 via mobile

My boyfriend and I made reservations to this hotel almost two months ago for a one room, king-sized bed. We came to the hotel, checked in, and were given keys to "our room." We get to the room, the keys don't work. The management sent us to the wrong room. We were then shown to the correct room. We get... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Memphis-I-240 at Thousand Oaks Hotel, responded to this review

Dear Britniebyers91, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. However, please accept our sincere apologies if your stay was negatively affected due to the condition... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed February 26, 2015

We stayed at this hotel as a halfway stop on a business trip to the Tornado Summit in Oklahoma City. I didn't book this room, one of my colleagues did, so I hadn't done any research on the establishment before we arrived. Once there, the outside of the hotel seemed benign enough. It was obvious that is was a FORMER... More 

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Kenton, Oklahoma
1 review
1 of 5 stars Reviewed February 5, 2015

Stayed here due to surgery in the following am. First sliding doors didnt work, Water off , wifi was the pits and hall smelled like dirty feet bad . Our cards did not work had to go to desk and no coke machine or ice machine second floor. Room in need of repairs. Heat worked well Staff very nice only... More 

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IHGCare, Guest Relations Manager at Memphis-I-240 at Thousand Oaks Hotel, responded to this review

Dear southernck, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. We appreciate your nice comment with the services received from our staff. However, it is disappointing to know that you found the... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 29, 2015

This hotel was very nasty and smelled badly. The staff were very unprofessional! The AGM Stacie West had an very disrespectful and rude attitude very unconcerned about the guest! Rooms were filled with ants, bed bugs, roaches, and mice! Even though the hotel is under construction services were very poor I wouldn't recommend anyone to stay at this hotel! They... More 

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Anchorage, Alaska
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 23, 2014

I really like this hotel for many reasons. It was close to the airport but I heard no real airport noise. It had lots of ample parking, a wonderful freshly prepared breakfast, a nice laundry room and a fairly good fitness center. The front desk personnel were quite friendly and offered advice when asked. The shuttle is a nice touch.... More 

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Byron
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 20, 2014

Two friendly receptionists. Corridor to rooms dimly lit and floors very uneven. Room was nice though one chair had duct tape...... Bed comfortable. Room stuffy at first but maybe due to fan being off and outside temp changing. Breakfast buffet kept well-stocked with nice variety of foods though crowded - perhaps more seating area needed for hotel that size.

Was this review helpful? Yes 1
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 29, 2014

The room wasn't bad. Beds were comfy. No bedbugs. Needed a hotel that took pets and it worked. Elevator didn't work when we first got there. The lady reset them, and made it sound like it was a common occurrence. The breakfast was hot, but not the greatest. Definitely used to be a Hampton. There's logo'd stuff still in rooms.... More 

Was this review helpful? Yes 2
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 27, 2014

When I booked this room in early June it was a Hampton Inn hotel, but when we got there June 24, it was not, and it didn't include some of the usual amenities--like a full hot breakfast--that I expected. We were also locked out of our room the second day of our 2-night stay because someone at the front desk... More 

Was this review helpful? Yes 1
Austin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 21, 2014

I cane to memphis to visit some family members and tk see the sites. rooms were ok but really clean. david and amanda really went out of the way to make my stay special. hotel needs renovations but for now is ok.

Was this review helpful? Yes 2
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