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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

2.5 of 5
33 Humphrey Center Drive, Memphis, TN 38120
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
Ranked #46 of 134 hotels in Memphis
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61 reviews from our community

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Traveler rating
    19
    19
    10
    5
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Date Rating
Seattle, WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 6, 2013

Hampton Inn Memphis Walnut Grove Baptist East has many incorrect room amenities listings. Firstly, it does NOT have pay movies (LodgeNet); According to their manager, they do, BUT it is not working; according to the staff members, they haven't offered LodgeNet for several months; according to the engineer, they still have the remotes but have knowingly disabled the service. We... More

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review
February 18, 2013

I want to apologize again to you regarding the pay per view movies not working during your stay. Unfortunately since our last conversation I have learned we no longer offer this service. I honestly was unaware of this decision otherwise I would have done a better job letting you and my other guests know ahead of time. Thanks to you... More

Southeastern United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 6, 2013

This is the best location for those of us with medical appointments in the area. We requested a handicap room. No problem, a room was available, on the 4th floor. But, the night we were guests, a terrible wind and rain storm hit the area. We were on the 4th floor. We could not have walked down 4 floors of... More

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Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review
February 8, 2013

Thank you for your comments. I understand your concerns being on the 4th floor. We will most certainly keep this in mind in the future. I am so sorry about the lamp not being plugged into the wall. I have addressed the importance of this with my staff and sure they will pay closer attention. What would you specifically like... More

Winston Salem, North Carolina
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2013

this Hampton Inn at Baptist Hospital in Memphis is wonderful if you are staying with a patient there. It is a quick walk, but while I was there it was sleeting and cold. They have a complimentary shuttle service right to the hospital lobby and it runs any hour of the day or night. I could stay as late as... More

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Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review
February 8, 2013

Thank you for your comments. I will pass them along to our staff. Look forward to seeing you again soon. Ashley More

Creede, Colorado
Top Contributor
202 reviews 202 reviews
64 hotel reviews
Reviews in 80 cities Reviews in 80 cities
200 helpful votes 200 helpful votes
1 of 5 stars Reviewed January 11, 2013

I am Hilton Diamond Member who travels >200 days a year. I have stayed here many times but with the change in management things have gotten really bad. I wrote a compliant to the BBB about somethings that had happened here and now when ever I book a reservation they cancel it. During my last stay they had a mental... More

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See 14 more reviews by ksiddel for Memphis
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review
February 18, 2013

Without going into any detail, please know that Mr. Siddel has registered numerous complaints both directly with the hotel, the Better Business Bureau and with the hotel’s franchisor pertaining to his many stays at this hotel, each of which was addressed with him and resolved to the best of our ability. Regrettably, hotel management has come to the conclusion that... More

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Saint Louis, Missouri, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed December 26, 2012

This hotel was sold out the weekend that we were in Memphis due to several sports tournaments! However, we would would have never guessed it by the way we were treated by the staff. This hotel is the perfect example of southern hospitality at its finest! They were never to busy to say hi or be of assistance. Whether it... More

Was this review helpful? Yes
See 2 more reviews by Katers920 for Memphis
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review
December 28, 2012

Thank you! I am so pleased you enjoyed your stay at the Hampton Walnut Grove. Our goal is to make sure your every need is addressed and to make sure you are a happy guest. I hope to see you back again soon! Again, thank you for your comments, I will forward them to my staff. Happy New Year! More

St. Louis, MO
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 11, 2012

We stayed here with my daughter's soccer team for a College Showcase. Unfortunately, it rained all weekend and the girl's were playing in the pouring rain and mud. The hotel was so nice to offer to wash the girl's uniforms between games since there was no guest laundry on-site. They also allowed us late check-out on our departure date because... More

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Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review
December 14, 2012

Thank you for your kind comments. We strive to make sure our guests are taken care of and I am so pleased we took care of you. I look forward to seeing you next time you visit Memphis. Again, thank you!! More

UK
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 8, 2012

We stayed here over thanksgiving, not the best time for an english family as there isn't much going on! Staff very helpful, but the rooms needed some TLC. Parents room had some drywall repair, but not painted, and the bits that had been repainted were pretty obvious! Shower needed some upgrading. There was no maid service on thanksgiving, which surprised... More

Was this review helpful? Yes 1
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review
December 14, 2012

Thank you for your comments regarding your stay at the Hampton Inn Walnut Grove Memphis. I want you to know I value your comments and am committed to act on them. I do hope your next visist to Memphis you return to our hotel so we can WOW you and show you we don't just listen to our guests comments,... More

Tahlequah, Oklahoma
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 6, 2012

Met up with family for a weekend of shopping at Memphis and stayed at this Hampton for 2 nights. I have never had a bad experience with Hampton/Hilton. The staff was friendly and helpful, the rooms were clean, beds very comfortable, good wifi, and the rooms although a somewhat older hotel, the rooms were fairly updated. I had never stayed... More

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See 3 more reviews by PBA03 for Memphis
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review
February 18, 2013

I am so happy you were satisfied with our hotel. We look forward to serving you again and again very soon!! Thank you for your comments! More

Jackson, Mississippi
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 28, 2012

This hotel was booked at the last minute, so I did not expect anything great. I booked two rooms, and both were very clean. The beds were not very comfortable, and one of our rooms requested a roll away cot. The staff was extremely rude when they brought the cot up. They knocked on the door and left the cot... More

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Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review
December 14, 2012

I wanted to thank you for staying with us and your comments regarding your stay at the Hampton Inn Walnut Grove Memphis. It is so important to hear from my guests to address the positive and the negative experiences you have at my hotel. I assure you I have addressed your concerns with my staff and they as I am... More

Atlanta, GA
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed November 19, 2012

I was in Memphis on business with the hospital so they recommended I stay at the Hampton Inn because it is just across the parking lot from Baptist East. Based on my experience, I will stay ANYWHERE else in Memphis and drive ANY distance to avoid staying here again. To begin with, the hotel is old and dirty. Rooms are... More

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review
November 20, 2012

I am so sorry your stay with us was an unpleasant one. This kind of service is unacceptable to me as well. I would like to ask you to please give me a call at the hotel so I can discuss this further with you. This is not how we do business and I’d like to make it right for... More

 
 
 
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Additional Information about Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

Also Known As:
Hampton Inn Memphis-Walnut Grove/Baptist Hospital East Hotel Memphis
Hampton Inn Memphis-Walnut Grove/Baptist Hospital East Hotel
Hampton Inn Memphis
Memphis Hampton Inn
Address: 33 Humphrey Center Drive, Memphis, TN 38120
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 134 hotels in Memphis
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Hampton Inn Memphis-Walnut Grove/Baptist Hospital East hotel is next to the Memphis business district & has free hot breakfast and complimentary Wi-Fi. Take the complimentary shuttle service to The Baptist Memorial Hospital or discover great shopping at one of the nearby malls. Explore Shelby Farms or visit Beale Street, Graceland, and Sun Studios just a few miles away. ... more   less 
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