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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

#29 of 134 Hotels in Memphis
Certificate of Excellence
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33 Humphreys Center Drive, Memphis, TN 38120
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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218 reviews from our community

Traveler rating
    89
    50
    41
    26
    12
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70
32
16
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
See the most recent reviews
Little Rock, United States
1 review
5 of 5 stars Reviewed February 22, 2015

The staff was very professional and friendly. The hotel breakfast was more than I expected. The room was very nice. Some of the rooms may have mini frigs. Mine did not. I wished I had checked on it prior to my arrival. I will definitely stay here again.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for staying with us and for giving your opinion on Trip Advisor. I am so pleased you enjoyed your stay and hope to see you again very soon. Safe travels to you and your family. More 

Franklin, United States
1 review
5 of 5 stars Reviewed February 21, 2015

Travelled to Memphis for a Dr. appointment that was cancelled due to an ice storm. I found the staff to be friendly and helpful and pleasant. My few requests were taken care of immediately. The room was clean, the beds comfortable and the breakfast items were well stocked and fresh. I did have an issue with the remote for the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for expressing your stay with Tripadvisor! I am so excited that we met your needs while in Memphis even with the terrible ice storm. Making sure our guests are satisfied and happy is our number one goal. Regarding your remote problem, consider it fixed! We recently had to order new replacement remotes and evidentally we failed... More 

Little Rock
2 reviews
2 of 5 stars Reviewed February 16, 2015

Person answering the phone was not very easy to understand due to the fact he spoke so fast. I had this problem with him and I noticed while he was on the phone while I was checking in, he had to repeat himself repeatedly while on the phone to someone else. The decor was very dated, similar to a Motel... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I thank you for your observatins regarding your stay here at the Hampton. I am sorry we failed to meet your expectations. I assure you your voice is heard and will use your comments as a training tool for my staff. Again, thank you and safe travels to you and your family. More 

Kansas City, Missouri
Top Contributor
102 reviews 102 reviews
21 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed February 15, 2015

I enjoyed my stay found check in warm and inviting rooms clean and comfortable lobby was large and I picked up a salad from Wendy's across the street and ate it in the breakfast area. I would return if in Memphis oh yes and the breakfast was good

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your time to fill out this survey. I am so pleased that we met your expectations. We look forward to seeing you again on your next visit to Memphis. Safe travels to you and your family. More 

Jackson, United States
1 review
5 of 5 stars Reviewed February 13, 2015

Hotel was very convenient to hospital with shuttle services. Everyone on staff was friendly and asking if we needed anything. Comfortable and clean rooms. Breakfast served. We use this hotel several times a year and it's always a very pleasant experience.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I am so pleased you stay with us met your expectations. We love to serve and look forward to serving you again very soon. Safe Travels! More 

Tiptonville, United States
1 review
5 of 5 stars Reviewed February 13, 2015

Clean very nice room and was very happy with the choice to stay there. Chose to stay there for location due to me having to have surgery the following morning. Wish I could have took advantage of the weight room but was well worth the money and also got charged a medical rate.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I am so pleased you stay with us met your expectations. We love to serve and look forward to serving you again very soon. Safe Travels! More 

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2015

This hotel was clean and very accommodating. The staff was pleasant with all of our needs. The breakfast was good with more choices than most to include fresh fruits. The bed were comfortable and clean. The cleaning staff provide prompt attention to our needs. I must give a shout-out to the gentleman working the late shift. Great job overall and... More 

Was this review helpful? Yes 1
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your kind words regarding your stay at the Hampton Inn Walnut Grove! My staff will be thrilled to know we met your expectations as that is our ultimate goal. I look forward to seeing you back here again the next time you visit Memphis. Thanks again and safe travels to you and your family. More 

Orlando, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 7, 2015

My stay at the Hampton Inn Memphis - Walnut Grove was excellent. All of the staff member were very friendly and attentive. The room was immaculate, the bed comfortable, and the amenities sufficient. I arrived late in the evening and the concierge listened and fulfilled my request for a quiet room. While there is no restaurant at the facility, there... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your kind words regarding your stay at our Hampton Inn Walnut Grove in Memphis, TN. I can't express to you how much my staff will enjoy reading your comments. They strive to insure a perfect stay for all our guests and love to hear how they did. We look forward to seeing you on your... More 

Ashland, United States
1 review
5 of 5 stars Reviewed February 3, 2015

The hotel was everything one expects of a hotel: clean, quiet, courteous staff. The location is ideal for travel around Memphis and is very secure (next to the Baptist Hospital East campus). The complimentary breakfast offered a selection of items; all were very good.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your kind comments on Tripadvisor. I along with my team are so happy we met your expectations. We look forward to your next visit to Memphis. Safe travels to you and your family. More 

1 review
2 of 5 stars Reviewed January 28, 2015

There was no welcoming greeting when I checked into the hotel or acknowledgement that I am a Hilton Honors member. No alarm clock in my room--when I called the front desk and requested one, they brought an extremely dirty, dusty one, and when I asked what is all "this dirt" on the clock, I was just told it's fine. The... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I am so sorry and was so disappointed that we failed to meet your expectations and wanted to personally apologize to you for our failures. I take full responsibility and own anything that may go wrong at my hotel. I have shared your comments with my team leaders and staff and they too were crushed that they failed so badly.... More 

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