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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

2.5 of 5 33 Humphreys Center Drive, Memphis, TN 38120
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Certificate of Excellence 2014
Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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194 reviews from our community

Traveler rating
    78
    45
    37
    22
    12
See reviews for
59
29
16
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
2 reviews
5 of 5 stars Reviewed today NEW

This hotel was great! Super clean, new enough, but most especially- excellent customer service. Midnight check-in (after a long flight) to a cheery, speedy clerk. Dropped a cinnamon roll and immediately a happy woman, humming a little tune, wiped it up and put a fresh one on my plate. When I called down to see if they had supplies for... More 

Was this review helpful? Yes
Columbus, Mississippi
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I love this hotel. I have been staying here weekly for at least a year. The staff and service are outstanding! I'm usually greeted upon check in by Brad, Tony and Chrisida. They are so friendly and call me by my name when they see me. It's like I'm part of their family. They go above and beyond to help... More 

Was this review helpful? Yes
Smyrna, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was above and beyond what we expected to find in Memphis. Went for a medical procedure for our daughter at Baptist Hospital. The room was super clean and the heater worked great. The beds could use a better topper so we would not feel the springs and if other guests would learn to be respectful with regards to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for submitting a reveiw on Trip Advisor. I also appreciate your kind words. I will pass them along to my staff. so often we are told what we are doing wrong it's nice to hear about what we are doing right. We hope to see you again soon. Safe travels and have a wonderful holiday. More 

Calera, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The staff in this hotel are very friendly and helpful. The facility needs updating. Good location in the hospital area. The handicap shower leaked into the closet and we did not discover this until we checked out. My cloth luggage was wet. I reported this to the person who was cleaning the room. The shower faucets were difficult to use.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments regarding your stay. I am so sorry about the leak that came up in your room but fortunatley I can tell you it has been repaired. I was pleased by your comments on my staff and will forward your kind words to them. I do hope when visiting Memphis again we have the opportunity to... More 

Culver City, CA
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Traveling as often as I do I make an effort to stay at Superchains to maximize point programs. My first choice is Hilton and I most often find myself at a Hampton Inn because of location considerations. They are typically clean & comfortable and very predictable to the point where I've sometimes forgotten what city I'm in. Unfortunately while this... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I wanted to reach out to you and first thank you for your responses. I am so sorry we failed to meet your expectations. I assure you your voice is heard and I will address the issues you commented on. My staff and I pride ourselves in providing an excellent product and services to all our guests and when we... More 

Camden, TN
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

That's how I describe a place that's "straightened" but not actually "clean". If you have tunnel or poor vision, you will be fine. If you actually look at your room like I do, you will see that it really isn't clean. The walls were beaten up, black stains on the bathroom ceiling, stained toilet seat, stained carpet, etc. One of... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I am so sorry you were not satisfied during your stay with us. I certainly hear and will act on your comments. We pride ourselves in providing a clean fresh room and need to know if we missed the mark. I will address your comments with my staff and assure you the areas you described will be corrected. Thank you... More 

Fort Collins, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The woman serving the complementary breakfast was very helpful and friendly. The rooms were clean along with the general appearance of the hotel. My only suggestion would be to get a hot tub. A small detail i enjoyed was the post it checklist put on the headboard saying you received clean sheets and towels. I highly recommend this hotel!

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your comments regarding your stay. I will certainly pass along your kind words to Ms. Linda our breakfast hostess. We hope to see you again real soon. Many thanks for staying with us! Safe travels to you and your family especially during the holiday season. More 

Ridgeland, Mississippi
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

very clean and priced reasonably. convenient location that provides easy access to many different major arteries of the city. one of the safer regions of the metro area. staff is friendly and efficient. rooms are always comfortable. divans are washed daily.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your opinion about our hotel. I am so pleased we exceeded your expectations. I will pass on your comments to my staff as they are always interested in what our guests have to say. We look forward to seeing you again soon. Safe travels to you and your family. More 

Buffalo, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 15, 2014

Stayed at this hotel in November 2014 with several colleagues. This particular property is shabby and unkempt. After a long day of travel, I checked into my room only to find contents from a previous guest in the toilet, which clearly had not been cleaned prior to my arrival. In spite of flushing several times, the entire room smelled ghastly.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I am so sorry we failed in meeting your expectations. I am certainly following up on your comments as this I assure you is not of the norm nor our practice. I do thank you for your comments. I will act on them immediatley. Again, I am so sorry and hope you would give us that 2nd chance to show... More 

Newbern, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

the Hotel is up to date , helpful staff , extremely clean and quiet . Check in and check out was extremely fast and easy . Highly recommended . Also , the location next to Baptist East Hospital made it extremely convenient , with dining close by of all sorts on Germantown Rd. .

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for the 5 Star review. I am so pleased we met your expectaions. We look forward to seeing you back again very soon. Safe Travels to you and your family. More 

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Additional Information about Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

Address: 33 Humphreys Center Drive, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Memphis-Walnut Grove/Baptist Hospital East 2.5*
Number of rooms: 120
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Also Known As:
Hampton Inn Memphis-Walnut Grove/Baptist Hospital East Hotel Memphis
Memphis Hampton Inn

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