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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

#29 of 134 Hotels in Memphis
Certificate of Excellence
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33 Humphreys Center Drive, Memphis, TN 38120
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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217 reviews from our community

Traveler rating
    89
    49
    41
    26
    12
See reviews for
70
32
16
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

The bedding needs updating and the a/c is awful. The staff is WONDERFUL, and that is the reason we keep coming back to this Hampton. This hotel is next to Baptist Hospital and that is probably the reason so many stay here regardless of the condition as stated above.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your comments. We are working to change the condition issues you described. I am excited to say we are up for a renovation in October. The "stuff" may change but my staff will stay the same. Thank you for your kind words about my staff. We all know we are in the service business and... More 

Chattanooga, Tennessee
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The inn is comfortable and it is convenient to Baptist Memorial Hospital and is but about ten minutes by automobile from St. Frances Hospital. The room rates are slightly lower than other motels-hotels in the area. Our only real issue was the television service provider for the hotel. We found the complimentary breakfast was better than many we've experienced in... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for staying with us and voicing your opinion of us on Trip Advisor. I am happy you were satisfied with our hotel and services and look forward to seeing you again soon. Safe travels to you and your family. More 

Kansas City, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

Reserving directly with the hotel was quicker than normal, and checking in was very simple as well. The staff were great! Unfortunately, the room was one of the smallest Hamptons I've ever stayed in, and was definitely older. Carpets, beds, heat/air all showed their age even though things were tidy. I'll try not to stay here again if possible, even... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for responding to trip advisor. I am pleased to see you were happy with my staff. I wanted you to know we are up for a renovation in October and hope that you would return to see our new product. Thank you for staying with us and Safe Travels to you and your family. More 

Bethpage, TN, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Shabby room from the door to the room to the walls in the room. The bathroom was dirty with hair from a previous user on the washcloth. The bed's springs were prominent. The notebook in the room had food on the pages - pages that had been shoved in there with ragged edges.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I am so sorry we failed to meet your expectations during your visit to my hotel. I assure you your voice is heard and am addressing the situation immediately. These kinds of issues are absolutley not of the norm and am as dissapointed as you. Thank you for letting me know how your stay was as I use comments like... More 

Counce, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

If you have someone in Baptist East Hospital or doing business in the area this is a great hotel in a great location. The hotel exceeded my expectations. The shuttle service back and forth to the hospital was outstanding.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank so much for your kind comments about our hotel. I was pleased to see we met your expectaions. We look forward to seeing you again very soon as it is our pleasure serving you! Safe travels to you and your family. More 

Tuscumbia, Alabama
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In town for the Memphis Open Tennis Tournament. Location counldn't have been better, rate was good. Overall the room was clean and in order. The bathroom looked very "tired" and was in need of a renovation (paint chipped and cracked on ceiling, shower curtain needed to be replaced, etc...). For the right price I would certainly stay here again.

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for stay ing with us and for your comments. I am pleased you were overall satisfied with your room. I appreciate your views and will certainly make changes to improve. Thanks again and safe travels to you and your family. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I recently stayed there while my husband had surgery at a nearby hospital. I found the staff very friendly and helpful. I would stay there again.My son stayed there also n his room was cleaned every day n the staff was helpful.

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your kind words. We work very hard to insure a pleasent stay for all of our guests. It's so nice to hear we did our job. We look forward to your next visit to Memphis to continue to serve you. Safe travels to you and your family. More 

Olive Branch, Mississippi, United States
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I along with our daughter and her husband stayed at the Hampton on February 22 because my daughter would be having a baby the next day at the Baptist Women's Hospital and an ice storm was expected. The Hampton is next door to the hospital. Travel conditions were unknown. The room was nice. The staff was outstanding.... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your kind words. We work very hard to insure a pleasent stay for all of our guests. It's so nice to hear we did our job. We look forward to your next visit to Memphis to continue to serve you. Safe travels to you and your family. More 

Calgary, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

One of the best Hotel Chains we stayed at on our trip. All the staff were very helpful, very professional and made us feel very welcome. The rooms were very clean and the whole experience made us feel very at home.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your kind words. We work very hard to insure a pleasent stay for all of our guests. It's so nice to hear we did our job. We look forward to your next visit to Memphis to continue to serve you. Safe travels to you and your family. More 

Little Rock, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff was very professional and friendly. The hotel breakfast was more than I expected. The room was very nice. Some of the rooms may have mini frigs. Mine did not. I wished I had checked on it prior to my arrival. I will definitely stay here again.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for staying with us and for giving your opinion on Trip Advisor. I am so pleased you enjoyed your stay and hope to see you again very soon. Safe travels to you and your family. More 

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