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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

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33 Humphreys Center Drive, Memphis, TN 38120
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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266 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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United States
1 of 5 stars Reviewed yesterday NEW

This hotel was disgusting! There were no liners in the trashcans. The bathroom looked like it hadn't been cleaned in a very long time! The toilet had a ring dark ring it and wouldn't flush properly. The shower had mold around the drain and built up soap scum everywhere. The breakfast was really gross. Not a pleasant stay at all!... More 

Review collected in partnership with Hampton

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toledo
1 review
1 of 5 stars Reviewed 2 days ago NEW

The room keys mostly do not work and you have to have them re-set. They blame cell phones. Did not have a cell with me when it stopped working. The pool is dirty, It does not get cleaned every day. They allow people to have a grill outside the door by the pool to cook on. The same people pull... More 

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Atlanta, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Good staff. Like the digital check-in. Breakfast was typical for Hampton Inn, but not as good as some Hampton Inns that I stay. No complaints other than the TV does not carry the networks that carry Cardinal baseball. Clean. A little older than some, and will need some remodeling in a few years. If you like Hampton Inn, this one... More 

Review collected in partnership with Hampton

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New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

All the hotel staff was friendly and helpful. Great hot breakfast: waffles, eggs, biscuit, sausage and fresh fruit to name a few. Once in my room I could not hear the people next door or in the hallway.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments and your 5 STAR review! My associates will be thrilled to read your thoughts about our hotel and staff. Thank you for staying with us and we look forward to seeing you again soon. Safe travels to you and your family. More 

4 of 5 stars Reviewed 1 week ago

The staff is Top-Notch I really enjoyed my time at this hotel. Wish the rooms and staff matched. From the Front desk to the Housekeeping it was a joy. However, this hotel needs a major upgrade. If the rooms were as nice as the staff this would by far be the only place to stay when in Memphis.

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for the kind words regarding my staff. I am very proud of the folks I have as they are all about making our guests happy. As for the comments regarding the product itself, you will be pleased to know we are scheduled for a renovation starting in October! I hope to see you back again so... More 

Memphis, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel provide excellent service and accommodations. Most definitely recommend staying here and will select this hotel/location for future stays. Very convenient to hospital and access to interstate.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments and your 5 STAR review! My associates will be thrilled to read your thoughts about our hotel and staff. Thank you for staying with us and we look forward to seeing you again soon. Safe travels to you and your family. More 

1 review
1 of 5 stars Reviewed 1 week ago

My room reeks of cigarette odor . Obviously none of the cleaning staff looked up otherwise they would have seen that some low life out duct tape over the smoke detector so it wouldn't go off .But hey, at least the "pillows cases, sheets, and bed cover are all clean and fresh ".

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments and thoughts. I am pleased you were satisfied with the service you received when you were here. You will be happy to know we are scheduled to go through renovations in October! I hope you return to see all the new "stuff" we will be getting done. Again, thank you and safe travels to you... More 

Pittsburgh, Pennsylvania
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel needs a refresh-both in rooms and staff. The rooms feel kind of old and dingy. The lobby and elevator floors were littered with debris when I checked in and even more so when I went out to go to work in the morning. I stepped out of the room in the morning and a staff member was in... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your thoughts. You will be happy to know we are scheduled to go through renovations in October. I do hope you return to see our new look. Safe travels to you and your family. More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

I highly recommend this hotel. From the time we checked in to the time we checked out the staff has been over the top with customer service and very attentive to our every need. Tyriq is amazing in facilitating the shuttle to and from the hospital as well as making sure we were comfortable in every way. He made our... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your thoughts. I am pleased you were satisfied with your stay. I will certainly forward your kind words on to Tyriq. I will make sure he is recognized for a job well done. Again, thank you and hope to see you again real soon. More 

Orlando
1 review
1 of 5 stars Reviewed 2 weeks ago

This Hampton Inn Hotel is in drastic need of remodeling and upgrading. Peeling wall paper, mold, worn carpets, and aging furniture. Staff were polite and helpful but the facility is terrible. On my second visit to the fitness center there were no towels. No air conditioning in the elevators makes it a hot trip even just going up one floor.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your thoughts. You will be happy to know we are scheduled to go through renovations in October. I do hope you return to see our new look. Safe travels to you and your family. More 

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Prices are for 1 room, 2 adults
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