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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

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33 Humphreys Center Drive, Memphis, TN 38120
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1 room 1 guest
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Hampton Inn Memphis-Walnut Grove\/Baptist Hospital East
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283 Reviews from our TripAdvisor Community

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Traveler rating
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    55
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102
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90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mena, Arkansas
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

While traveling to Nashville, we needed to stop and rest. Called Bert to reserve and he gave me a very good booking price. Checked in after midnight, and he was still very friendly and helpful. Rooms were clean and comfortable. We slept well. Breakfast had something for everyone, waffles, fruit, eggs and sausage, etc... The women making breakfast were friendly... More 

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Dallas, Texas
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I made a reservation using HHonors points for a one-night stay arriving July 28th. The property was not clean upon my arrival compared to usual Hampton Inn standards. There were trash and dirt at the lobby, hallways and entrance. I thought initially that this was just due to heavy traffic in the lobby but after I checked-in, the elevator to... More 

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Lubbock, Texas
Level Contributor
589 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed here before and this is an older, somewhat run down property. The same Neutrogena bath products that we like, as well as good coffee and a varied hot breakfast. What we noticed this stay was that the carpet in our room was very dirty. Hubby's feet were so dirty after walking across carpet to shower that together... More 

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Memphis, Tennessee
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We had an early a.m. appointment at the surgery center and decided to stay at this hotel to cut down on the already early morning wake up. It was perfect. Literally 2 minutes from door to door and we got a good night sleep not worrying about making it such an early day.

Review collected in partnership with Hampton

Was this review helpful? Yes
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hampton was clean and comfortable, but is dated and getting worn around the edges. The biggest draw back for me was having no dining options within walking distance (besides Wendy's). The desk staff weren't the friendliest, but were efficient. Housekeeping was great and worked around my odd schedule to clean my room.

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Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well, it was a nice room. It had a great air conditioner and a decent view. It was a little old but, it has to be home to patients families for days and weeks. It was not as nice as say a Marriot or Hilton. But, for the cost 99.00/night including internet. Was a far price. The biggest draw back... More 

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Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your comments. I understand your point of view but just in case we failed to tell you there are many restaurants about 4 miles away. But I understand if you wanted to walk it would be a bit far. Thank you for staying with us and safe travels to you and your family. More 

Elkton, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The staff were pleasant and helpful. We stayed 3 nights and our room was not made up on the second day. My mattress kept slipping off the box springs. The key card was incredibly annoying, as we had to try 8-10 times to get the door open. After one busy day were were exhausted and NEITHER key would work. We... More 

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Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Your voice is heard and I assure you we will act. Safe travels to you and your family. More 

United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Old Hotel which hasn't been updated in years. Worn Carpet, outdated bathroom, poor beds, overpriced for a Hampton Inn... 2 star at best.... I wouldn't be shocked if this hotel isn't a Hampton Inn next time I go to Memphis...

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I am so sorry you weren't impressed with our hotel. I wanted to reach out to you and let you know your voice was heard and we are in line for a renovation beginning in October. I do hope you will be back to see all the great upgrades we are getting. Again, thank you and safe travels. More 

Chicago, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Where the good meets the bad. I hosted a 2015 family reunion at this hotel. The lobby is beautiful. They have a complimentary computer for guest to use when needed. They have a small workout facility but you can get a great workout. Front desk staff is friendly and helpful. Kimberly Brown of Group Sales is awesome. Best employee to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your kind comments about my Director of Sales Ms. Kimberly Brown. She certainly works hard to insure her groups are satisfied. I will certainly take your other comments to heart and rest assured there will be uniform inspections moving forward. Thanks again, and safe travels to you and your family. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Our stay at the Walnut Grove Baptist East Hampton Inn in Memphis TN was necessitated by a recent storm power outage. This unexpected overnight visit was pleasant by Ty, desk manager at time of check in and out. Ty was personable and efficient, a good listener making helpful suggestions. This Hampton Inn would be a first choice could there ever... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your kind words. It is so nice to hear that one of my staff member's (TY) took such good care of you during your time of need especially the terrible power outage Memphis had that week. If you should need us again please "look us up"! We aim to please. Safe travels to you and... More 

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