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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

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33 Humphreys Center Drive, Memphis, TN 38120
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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269 Reviews from our TripAdvisor Community

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Traveler rating
    107
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    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Helsinki, Finland
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed yesterday NEW

We are travelling a lot and using Hilton brand but this hotel doesn´t earn that certificate at all. This is worts Hampton Inn ever visited. Our room was so called non smoking but it smelled smoked. And moisture was high because airconditinion didn´t work like it should. Carpet is terrible dirty. I had white socks when going to room but... More 

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Bedford, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

After a really bad night at a competing hotel, we changed to this Hampton. Cannot say enough about how nice everything was! Typical Hampton, which is a compliment. To date, I have stayed in many Hamptons and never had a problem that could not be fixed. This stay was flawless. It was a relief after the bad night at the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your kind words. You are such a breath of fresh air. It is so nice to hear when we are doing things right. I will forward your kind comments to my staff as they really look forward to hearing how they did. Again, many thanks and safe travels to you and your family. More 

Mobile, Alabama, United States
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Pros: We called to say that we would need a late check in. The employee said that he would make a note of it. When we arrived, the clerk was very nice and got us checked in quickly. He also got us a roll away bed. The breakfast was great! Waffles plus a few hot items (sausage, bacon, eggs, potatoes),... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments. Your voice is heard. :) I appreciate your positive comments regarding my staff and will certainly let them know what you think. As far as the other items, I have addressed each one personally and feel you shouldn't have these issues when you return. Again, thank you and safe travels to you and your family. More 

United States
1 of 5 stars Reviewed 5 days ago NEW

This hotel was disgusting! There were no liners in the trashcans. The bathroom looked like it hadn't been cleaned in a very long time! The toilet had a ring dark ring it and wouldn't flush properly. The shower had mold around the drain and built up soap scum everywhere. The breakfast was really gross. Not a pleasant stay at all!... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments and opinion. Your voice is heard and I assure you we are addressing your comments with urgency. Thanks again, safe travels to you and your family. More 

toledo
1 review
1 of 5 stars Reviewed 6 days ago NEW

The room keys mostly do not work and you have to have them re-set. They blame cell phones. Did not have a cell with me when it stopped working. The pool is dirty, It does not get cleaned every day. They allow people to have a grill outside the door by the pool to cook on. The same people pull... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I am so sorry we were unable to meet your expectations. I assure you your voice is heard loud and clear and each of the many items you addressed has been investigated. Thank you for your opinion. More 

Atlanta, United States
1 review
3 of 5 stars Reviewed 1 week ago

Good staff. Like the digital check-in. Breakfast was typical for Hampton Inn, but not as good as some Hampton Inns that I stay. No complaints other than the TV does not carry the networks that carry Cardinal baseball. Clean. A little older than some, and will need some remodeling in a few years. If you like Hampton Inn, this one... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments regarding your stay in Memphis. I was pleased to see you were happy with my staff and their friendliness. We hope to see you back again very soon! Safe travels to you and your family. More 

New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

All the hotel staff was friendly and helpful. Great hot breakfast: waffles, eggs, biscuit, sausage and fresh fruit to name a few. Once in my room I could not hear the people next door or in the hallway.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments and your 5 STAR review! My associates will be thrilled to read your thoughts about our hotel and staff. Thank you for staying with us and we look forward to seeing you again soon. Safe travels to you and your family. More 

4 of 5 stars Reviewed 1 week ago

The staff is Top-Notch I really enjoyed my time at this hotel. Wish the rooms and staff matched. From the Front desk to the Housekeeping it was a joy. However, this hotel needs a major upgrade. If the rooms were as nice as the staff this would by far be the only place to stay when in Memphis.

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for the kind words regarding my staff. I am very proud of the folks I have as they are all about making our guests happy. As for the comments regarding the product itself, you will be pleased to know we are scheduled for a renovation starting in October! I hope to see you back again so... More 

Memphis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel provide excellent service and accommodations. Most definitely recommend staying here and will select this hotel/location for future stays. Very convenient to hospital and access to interstate.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments and your 5 STAR review! My associates will be thrilled to read your thoughts about our hotel and staff. Thank you for staying with us and we look forward to seeing you again soon. Safe travels to you and your family. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

My room reeks of cigarette odor . Obviously none of the cleaning staff looked up otherwise they would have seen that some low life out duct tape over the smoke detector so it wouldn't go off .But hey, at least the "pillows cases, sheets, and bed cover are all clean and fresh ".

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments and thoughts. I am pleased you were satisfied with the service you received when you were here. You will be happy to know we are scheduled to go through renovations in October! I hope you return to see all the new "stuff" we will be getting done. Again, thank you and safe travels to you... More 

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