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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

2.5 of 5 33 Humphreys Center Drive, Memphis, TN 38120
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Certificate of Excellence 2014
Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
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198 reviews from our community

Traveler rating
    79
    46
    38
    23
    12
See reviews for
60
30
16
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Cedar Hill, United States
1 review
2 of 5 stars Reviewed 1 week ago

This paticular location offered the usual very good service from the staff; however, the hotel itself is dirty from the floors, to the door knobs to the bathrooms. In need of some refurbishing. I will not stay at this particular Hampton Inn again. Way over priced for the atmosphere.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I wanted to reach out to you and first thank you for your thoughts and second appologize for the areas you identified as not satisfactory. I am most certainly looking into this and getting it corrected immediatley. Cleanliness is at the top of my list when it comes to my hotel and if we failed I assure you I will... More 

New Orleans, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Convenient location; good service; well-done breakfast. Tends to be full on week-ends of special occasions in town. Adjacent to Medical Center with direct access to out=patient diagnostic facilities as well as Heart Institute, Memorial and Woman's Hospitals.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your comments and the 4 star review. We appreciate your business and hope to see you again very soon. Safe travels to you and your family and have a happy healthy New Year! More 

Nashville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Great Hampton! The hotel was very quiet despite the guests and animals I saw. The hotel was very clean. The rooms are very clean. The employees showed awesome customer service especially a young lady named Alum. The breakfast tasted homemade. We didn't have a fridge so they kept my ice cream in freezer downstairs.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Wow, that is music to my ears! Thank you so much for your kind words and for staying with us. So often we hear what we did "wrong", it's especially nice to hear what we do "right". I look forward to seeing you back with us very soon. Again, thank you so much. Safe travels to you and your family. More 

Nashville
Contributor
15 reviews 15 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is in a convenient location just off I240 near Poplar Ave and usually available at a good price. However, this property is in need of an update. It generally is run a step below Hampton standards. The management is not responsive to issues, the drains are clogged, and the sheets are worn. I'll be looking for a different... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments on TripAdvisor. They are important to me and want you to know we care. Good news, we are expecting a full renovation this year. Please don't give up on us yet. Great things are comming. Thank you for staying with us, I do hope you will give us anothwer shot. Safe travels. More 

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was great! Super clean, new enough, but most especially- excellent customer service. Midnight check-in (after a long flight) to a cheery, speedy clerk. Dropped a cinnamon roll and immediately a happy woman, humming a little tune, wiped it up and put a fresh one on my plate. When I called down to see if they had supplies for... More 

Was this review helpful? Yes 1
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for your comments. I am so pleased we are "doing it right". We look forward to seeing you back again very soon. Safe travels to you and your family! More 

Columbus, Mississippi
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2014 via mobile

I love this hotel. I have been staying here weekly for at least a year. The staff and service are outstanding! I'm usually greeted upon check in by Brad, Tony and Chrisida. They are so friendly and call me by my name when they see me. It's like I'm part of their family. They go above and beyond to help... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Wow! Thank you so much for your comments. I will make sure everyone reads them as they love to hear from our guests especially when they do it right. Thank you again and Happy Holidays to you and your family. Safe travels! More 

Smyrna, Tennessee
1 review
5 of 5 stars Reviewed December 15, 2014

This hotel was above and beyond what we expected to find in Memphis. Went for a medical procedure for our daughter at Baptist Hospital. The room was super clean and the heater worked great. The beds could use a better topper so we would not feel the springs and if other guests would learn to be respectful with regards to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you so much for submitting a reveiw on Trip Advisor. I also appreciate your kind words. I will pass them along to my staff. so often we are told what we are doing wrong it's nice to hear about what we are doing right. We hope to see you again soon. Safe travels and have a wonderful holiday. More 

Calera, United States
1 review
3 of 5 stars Reviewed December 7, 2014

The staff in this hotel are very friendly and helpful. The facility needs updating. Good location in the hospital area. The handicap shower leaked into the closet and we did not discover this until we checked out. My cloth luggage was wet. I reported this to the person who was cleaning the room. The shower faucets were difficult to use.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

Thank you for your comments regarding your stay. I am so sorry about the leak that came up in your room but fortunatley I can tell you it has been repaired. I was pleased by your comments on my staff and will forward your kind words to them. I do hope when visiting Memphis again we have the opportunity to... More 

Culver City, CA
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 3, 2014

Traveling as often as I do I make an effort to stay at Superchains to maximize point programs. My first choice is Hilton and I most often find myself at a Hampton Inn because of location considerations. They are typically clean & comfortable and very predictable to the point where I've sometimes forgotten what city I'm in. Unfortunately while this... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I wanted to reach out to you and first thank you for your responses. I am so sorry we failed to meet your expectations. I assure you your voice is heard and I will address the issues you commented on. My staff and I pride ourselves in providing an excellent product and services to all our guests and when we... More 

Camden, TN
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 1, 2014

That's how I describe a place that's "straightened" but not actually "clean". If you have tunnel or poor vision, you will be fine. If you actually look at your room like I do, you will see that it really isn't clean. The walls were beaten up, black stains on the bathroom ceiling, stained toilet seat, stained carpet, etc. One of... More 

Was this review helpful? Yes
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review

I am so sorry you were not satisfied during your stay with us. I certainly hear and will act on your comments. We pride ourselves in providing a clean fresh room and need to know if we missed the mark. I will address your comments with my staff and assure you the areas you described will be corrected. Thank you... More 

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Additional Information about Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

Address: 33 Humphreys Center Drive, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Memphis-Walnut Grove/Baptist Hospital East 2.5*
Number of rooms: 120
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Also Known As:
Hampton Inn Memphis-Walnut Grove/Baptist Hospital East Hotel Memphis
Memphis Hampton Inn

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