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North West Castle Hotel

Certificate of Excellence
Portrodie, Stranraer DG9 8EH, Scotland
Hotel amenities
North West Castle Hotel
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Ranked #1 of 1 Hotels in Stranraer
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 days ago
malbofa bridge of allan
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190 reviews from our community

Traveler rating
    65
    76
    27
    13
    9
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27
64
11
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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bridge of allan
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

One night stop for early ferry the following morning therefore no time for breakfast (though they did offer a continental). This was probably a nice hotel 30 years ago. It's so dated and way passed its best. Room was adequate. Towels were nice! Didn't have time for use of Spa so don't know what that was like. OK for a... More 

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Merseyside
Contributor
20 reviews 20 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for 4 nights and got a great deal for bed and breakfast. On our way there we were called to say that although we had booked a double room there wasn't one available so they had upgraded us to a loch view suite, twin bed room. We were given room 5 on the first floor... More 

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Norwich, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have stayed here a number of time while on business in the area, the hotel has a lot of old charm about it and it's worth sitting in the bar watching the people curling, you can soon lose track of time.

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Newcastle, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pros - Good location, 24 hour bar, extremely friendly staff who give fantastic service all round especially the night porter who kept us entertained as well as served whilst we drank wine late in the lounge on or first night. Lovely spacious bathroom which was super clean, shower was easy to use and little bottle of shower gel etc were... More 

Was this review helpful? Yes 1
Leicester
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed in Room 63 which was excellent and was more like a suite than a room. Regrettably left early the next morning so not able to comment on the quality of breakfast. The service provide by the staff was good and the booking in process quick and efficient.

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Kilburn, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Currently sitting in the dining room eating my desert. Just been told that I can't have a coffee with it as it is only served in the lounge. I was willing to overlook the doilies and dated decor but outraged `rules` I cannot!!!!!!

Was this review helpful? Yes 4
TheMcMillanFamily, Owner at North West Castle Hotel, responded to this review

Hello KirstyS We do apologise for this rather strange experience. There are absolutely no rules about where you can be served your coffee in any of our hotels. We will make sure that member of staff who believed otherwise is reminded of this, and we hope to discover that the poor service was a matter of inexperience rather than unhelpfulness.... More 

Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 19, 2015

I visited here for lunch with three friends on Saturday. The staff are friendly, there is a wide choice of malt whiskey, the food is tasty and well priced and the surroundings are relaxed. Three of us had the baked potato with haggis and cheese and we all really enjoyed it.

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Edinburgh, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 8, 2015

Chose hotel through Hotel Conexions. This is a lovely hotel to stay in. Family run, spotless with wonderful staff. Main street is a five minute walk away and every shopkeeper was so friendly and sincere.

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Stevenston, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 2, 2015

Been for third curling weekend this season. As always hospitality was excellent. Great touring base. Good food. Very nice wine list. Nothing too much trouble for the staff who smile and speak every time they pass.

Was this review helpful? Yes 1
Leicester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 25, 2015

I read the previous reviews with some trepidation & wasn't quite sure what to expect. Yes it's old fashioned (the wallpaper in my room was something else!) but it's toasty warm, the rooms are large, & the staff were happy to serve me. I ate in the Alpine Bar while watching the curling - a first for me! The meal... More 

Was this review helpful? Yes 2
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