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The White Swan Hotel

31-32 Market Square, Duns TD11 3AL, Scotland
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1 room 1 guest
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38 Reviews from our TripAdvisor Community

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    7
    7
    14
    9
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14
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9
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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  • English first
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English first
  • All months
    (38)
  • Mar-May only
    (3)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (8)
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Cookham Dean, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I'm sad to say that the reviews are not completely unreasonable. There is a tired neglected air and I feel for the staff who are probably besieged by complaints. Our room, number 1, was not as bad as some described - it was tatty but reasonably clean and the bath filled OK and there were no leaks. Our friend had... More 

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Brentwood, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

I can't see what the bad reviews mean, yes it's a pub and if it didn't get busy and noisy at weekends it would probably be a Tescos express by now. The food was good and the price very reasonable. The room was fine and breakfast from 6.00 am ideal for the business traveller. Some noise from the bar at... More 

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A TripAdvisor Member
1 of 5 stars Reviewed July 27, 2015

Booked here for a 2 night stay in July, if I could have changed to another hotel I would have, unfortunately it was a very busy weekend in the area and nothing available. Kept awake by karaoke on Friday night taking place in the bar directly below my room, thankfully they weren't singing on the Saturday but room disgusting. Carpet... More 

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Travelers are raving about these Duns hotels

1 review
1 of 5 stars Reviewed June 26, 2015

I had business in the area and the hotel had been booked for me . What a mistake, as soon as I entered you got the smell of stale oil and tcp, a man in the bar threatening people drunk and the staff laughing, rooms disgusting looking like it was being used as a doss house, staff totally unhelpful.

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hull
Level Contributor
70 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed June 16, 2015

Stayed here one night 16th June. What an absolute disgusting place. We had room 9. Photographs show the state of the room. The whole place smells of stale food and sweaty bodies. Our room was dirty. The carpet worn. The beds very uncomfortable. Bathroom down the hall filthy. Again photos will verify. No window on the bathroom. I have found... More 

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Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 1, 2015

8 of us were staying at a hotel in Duns and went to the White Swan to watch the FA cup final and have a few drinks. The reception from the dark haired barmaid was terrible. She pulled faces every time we asked for a round of drinks, was visibly angry when I asked if I could have a slice... More 

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New Cumnock, United Kingdom
2 reviews
2 of 5 stars Reviewed January 27, 2015

Had meal here in January. Food was excellent , staff friendly but oh dear the decor was very tired. Eight of us were in a back room with no heating and very hard wooden chairs !!!! One of our company went to the gents toilet and turned and came back out . Wet floor and not clean.

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Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed December 30, 2014

+ friendly staff - needs updating, looks like they've started in bedrooms, but shower didn't work, noisy door slamming throughout the night makes sleep impossible, it smells like an old dated pub as you enter, freezing cold breakfast room was unpleasant; it's a pub trying to make a hotel business... Not somewhere we'd stay again I'm afraid :-/

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 19, 2014

Stayed in room 7 very small dated decor Twin beds uncomfortable small TV mounted on wall Breakfast was good friendly staff Had dinner in bar on 2 nights Fish chips was excellent value Chicken gouchons were very good Prices were good value Bar staff were very friendly Hotel would benefit from being refurbished

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Falkirk, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed December 1, 2014

Sorry, but I'm going to criticise (see 'Happy Days' review in October) and I'm not ashamed at all! Yes, it's a cheapo but you get what you pay for. The background - using a Groupon for a late Friday arrival before visiting friends in the area. We weren't sure we'd stay a second night but were very sure after staying... More 

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