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The White Swan Hotel

31-32 Market Square, Duns TD11 3AL, Scotland
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The White Swan Hotel
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35 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (35)
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    (3)
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1 review
1 of 5 stars Reviewed 1 week ago

I had business in the area and the hotel had been booked for me . What a mistake, as soon as I entered you got the smell of stale oil and tcp, a man in the bar threatening people drunk and the staff laughing, rooms disgusting looking like it was being used as a doss house, staff totally unhelpful.

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hull
Level Contributor
66 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed here one night 16th June. What an absolute disgusting place. We had room 9. Photographs show the state of the room. The whole place smells of stale food and sweaty bodies. Our room was dirty. The carpet worn. The beds very uncomfortable. Bathroom down the hall filthy. Again photos will verify. No window on the bathroom. I have found... More 

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Travelers are raving about these Duns hotels

Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 5 weeks ago

8 of us were staying at a hotel in Duns and went to the White Swan to watch the FA cup final and have a few drinks. The reception from the dark haired barmaid was terrible. She pulled faces every time we asked for a round of drinks, was visibly angry when I asked if I could have a slice... More 

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New Cumnock, United Kingdom
2 reviews
2 of 5 stars Reviewed January 27, 2015

Had meal here in January. Food was excellent , staff friendly but oh dear the decor was very tired. Eight of us were in a back room with no heating and very hard wooden chairs !!!! One of our company went to the gents toilet and turned and came back out . Wet floor and not clean.

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Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed December 30, 2014

+ friendly staff - needs updating, looks like they've started in bedrooms, but shower didn't work, noisy door slamming throughout the night makes sleep impossible, it smells like an old dated pub as you enter, freezing cold breakfast room was unpleasant; it's a pub trying to make a hotel business... Not somewhere we'd stay again I'm afraid :-/

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 19, 2014

Stayed in room 7 very small dated decor Twin beds uncomfortable small TV mounted on wall Breakfast was good friendly staff Had dinner in bar on 2 nights Fish chips was excellent value Chicken gouchons were very good Prices were good value Bar staff were very friendly Hotel would benefit from being refurbished

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Falkirk, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed December 1, 2014

Sorry, but I'm going to criticise (see 'Happy Days' review in October) and I'm not ashamed at all! Yes, it's a cheapo but you get what you pay for. The background - using a Groupon for a late Friday arrival before visiting friends in the area. We weren't sure we'd stay a second night but were very sure after staying... More 

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1 review
5 of 5 stars Reviewed November 25, 2014

Had an overnight stay courtesy of Groupon. It's an old Inn, our room was well appointed and had a modern bathroom. The staff were very good. We dined there and the quality was great and made to be great value by the huge portions, the bar was very lively. The locals were very warm and friendly. Breakfast was your typical... More 

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Edinburgh, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed November 1, 2014

We are just back from a Groupon deal at the white swan.........if you are thinking of going take some domestos with you. I can handle run down and tired but draw the line at dirty.the shower room smelt like a street latrine and the shower cabinet had ingrained dirt around it. On the bright side the staff were friendly and... More 

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Newport-On-Tay
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 28, 2014

Very old property,in need of upgrading. Our room was small but had all we needed and the bathroom had been renewed. The floor was uneven but it is very old. The staff were all very helpful and the dinner was well cooked and big portions, the breakfast was one of the biggest we have had and all served to the... More 

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