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The White Swan Hotel

31-32 Market Square, Duns TD11 3AL, Scotland
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1 room 1 guest
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The White Swan Hotel
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40 Reviews from our TripAdvisor Community

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Traveler rating
  • 1
  • 7
  • 7
  • 14
  • 11
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Nottingham, United Kingdom
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed September 29, 2015

We stopped for a meal at this pub. The interior was very drab. The seats were very dirty. The toilets had not been cleaned in a week. We promptly left our drinks and moved on even though we were very hungry. So we can't comment on the food but the if it was as good as the cleanliness, we would... More 

2 Thank Wounded_Galaxy
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 12, 2015

Terrible! Booked in and given key to room,left hotel to spend time with family,arrived back to hotel at 12.15am to find we were locked out hotel,after phoning ringing buzzer for approx 30mins,with no answer or sign of anybody,luckily a very helpful passerby who was local to the area phoned a friend of a friend who knew the owner and then... More 

2 Thank Gill W

Travelers are raving about these Duns hotels

Cookham Dean, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 26, 2015

I'm sad to say that the reviews are not completely unreasonable. There is a tired neglected air and I feel for the staff who are probably besieged by complaints. Our room, number 1, was not as bad as some described - it was tatty but reasonably clean and the bath filled OK and there were no leaks. Our friend had... More 

Thank Deborah B
Brentwood, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 21, 2015

I can't see what the bad reviews mean, yes it's a pub and if it didn't get busy and noisy at weekends it would probably be a Tescos express by now. The food was good and the price very reasonable. The room was fine and breakfast from 6.00 am ideal for the business traveller. Some noise from the bar at... More 

2 Thank gary b
A TripAdvisor Member
1 of 5 stars Reviewed July 27, 2015

Booked here for a 2 night stay in July, if I could have changed to another hotel I would have, unfortunately it was a very busy weekend in the area and nothing available. Kept awake by karaoke on Friday night taking place in the bar directly below my room, thankfully they weren't singing on the Saturday but room disgusting. Carpet... More 

1 Thank A TripAdvisor Member
1 review
1 of 5 stars Reviewed June 26, 2015

I had business in the area and the hotel had been booked for me . What a mistake, as soon as I entered you got the smell of stale oil and tcp, a man in the bar threatening people drunk and the staff laughing, rooms disgusting looking like it was being used as a doss house, staff totally unhelpful.

Thank Matthewj198111
Level Contributor
78 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed June 16, 2015

Stayed here one night 16th June. What an absolute disgusting place. We had room 9. Photographs show the state of the room. The whole place smells of stale food and sweaty bodies. Our room was dirty. The carpet worn. The beds very uncomfortable. Bathroom down the hall filthy. Again photos will verify. No window on the bathroom. I have found... More 

Thank HullPmt
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 1, 2015

8 of us were staying at a hotel in Duns and went to the White Swan to watch the FA cup final and have a few drinks. The reception from the dark haired barmaid was terrible. She pulled faces every time we asked for a round of drinks, was visibly angry when I asked if I could have a slice... More 

Thank David L
New Cumnock, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed January 27, 2015

Had meal here in January. Food was excellent , staff friendly but oh dear the decor was very tired. Eight of us were in a back room with no heating and very hard wooden chairs !!!! One of our company went to the gents toilet and turned and came back out . Wet floor and not clean.

Thank Marjorie C
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed December 30, 2014

+ friendly staff - needs updating, looks like they've started in bedrooms, but shower didn't work, noisy door slamming throughout the night makes sleep impossible, it smells like an old dated pub as you enter, freezing cold breakfast room was unpleasant; it's a pub trying to make a hotel business... Not somewhere we'd stay again I'm afraid :-/

Thank Nairn-ia
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