I can categorically agree with "hazels" experience, we did not know this lady but we did witness her distress, she was NOT banging the counter nor was she screaming and shouting?? Certainly not at the point we were near reception any way? The change over was not organised well? We offloaded and had to return with our luggage on the... More

Returned refreshed from our 6 day 'Castles and Gardens' holiday with Highland Heritage, staying at The Ben Doran Hotel. Our room was clean, bright and very comfortable with all of the usual things you would expect. The manager ( Fraser) and all of the staff were friendly, efficient and polite. Our coach driver/courier ( Gary ) was excellent & made... More

Just returned from our first Highland Heritage holiday staying at Ben Doran. The staff are very efficient providing excellent service in their multi tasking roles. Meal times were at a set time but it was amazing how organised things were and the food always arrived hot. My only criticism would be that you could have done with a bit more... More

To hazel are you the person who made a complete fool of yourself screaming and shouting and banging the receptioncounter about breakfast times when all guests were told about the timing repeatedly and there were 2 notices in the foyer we had a marvellous holiday great hotel very good courier linda and very efficient staff only problem was with the... More

Our first coach trip with Highland Heritage. We stayed at the Ben Doran Hotel. At first we were a bit taken aback at the fact that it was so regimented but we soon understood that it was necessary with so many people. The welcome was warm and friendly and the service was excellent. However if you want to eat when... More

We have just returned from our first holiday with Highland Heritage, staying four nights at the Ben Doran Hotel Tyndrum. Exceptional value for money, friendly and professional staff headed by the warm and welcoming personality Fraser. Our courier John was so knowledgeable about all the tours he took us on, it enhanced immeasurably our first experience of the West Coast... More

We have just returned from a very much looked forward to trip to Ben Doran Hotel and I must say that I have never been so disappointed in a holiday ever. the trip up was poorly arranged and the information we were given was completely incorrect and the whole trip took 11 hours and was a complete shambles. Feeder coach... More

My husband and I went to Ben Doran for our wedding anniversary, it was wonderful. The hotel was lovely, staff could not be faulted, the room and bathroom was excellent. The food was very good and plentiful, service could not have been better. Our courier Gary was very good and full of local knowledge. One of the best holidays I... More

Myself and a friend had a 5 night Highland Heritage holiday here for Easter week. Once you get used to the regimented order of things it isn't too bad, there are a lot of guests at this hotel and I think that is why it is done like this. The premium room upgrade equates to getting fruit in your room... More