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Bay Glenburn Hotel

Mount Stuart Road, Rothesay PA20 9JP, Scotland
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Bay Glenburn Hotel
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Bay Glenburn Hotel
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557 reviews from our community

Traveler rating
    171
    227
    97
    34
    28
See reviews for
84
286
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bridlington, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The staff where great the rooms where clean but very out of date. Food was average, basically if the hotel had a complete reburbishment it would be great. Rothesay is beautiful, but would never travel with shearings again, as the coach journey and the waiting at the interchange was appalling.

Was this review helpful? Yes 1
The-Glenburn, Deputy Manager at Bay Glenburn Hotel, responded to this review

Thank you for taking the time to write on our site. So sorry that you had some issues with the interchange which I can't really comment on this as it is not our area but it will get picked up on. Many thanks again for your comments. More 

brum
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

first xmas away from home,and we were,nt dissapointed. Have been to glenburn before and enjoyed it, But xmas exceeded our expectations. Well done again shearings. Will definitely return. Food was excellent and plentiful. Staff very friendly and work hard. Good entertainment.

Was this review helpful? Yes 2
The-Glenburn, Deputy Manager at Bay Glenburn Hotel, responded to this review

Well thank you for a wonderful review and good to see that you enjoyed your Christmas break with us at the Glenburn. Hope to see you again in the not to distant future. More 

liverpool
Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not going to waste my time putting a review on here , needless to say I had several causes for complaint , with the hotel and (some) of its staff . These complaints were brought to the attention of the duty manager , who in due course rectified the situations , but I was left feeling that these problems should... More 

Was this review helpful? Yes 1
The-Glenburn, Deputy Manager at Bay Glenburn Hotel, responded to this review

Thank you for taking the time to post on to our site. I am sorry that you found your bedrooms disappointing and we will certainly look in to the all of the issues that you have raised. I would like to thank you for your kind comments about the staff we really do appreciate them. Thanks again for your review. More 

Nottingham
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

great time had by myself and friend it was the first time for my friend i had been to this hotel before the hotel is very grand,. food excellent staff pleasant and polite as was all the staff the hotel is full of character fantastic walk behind hotel,the isle itself is lovely with a tourist info centre,a few cafe's to... More 

Was this review helpful? Yes
The-Glenburn, Deputy Manager at Bay Glenburn Hotel, responded to this review

Many thanks for your lovely comments and great to see that you enjoyed your break with us at the Glenburn. The Island has loads of great walks so when you visit again I can advise you where to go. Hope to see you again some time soon. More 

Etwall, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I would say this is typical of the standard you can expect when taking a room in a Shearings hotel.Too many times we read reviews of sub standard rooms and the reply is usually the same.Along the lines of ......this is a large building....it is an on going programme of refurbishment .....and so on and so on.Time to make some... More 

Was this review helpful? Yes 1
The-Glenburn, Deputy Manager at Bay Glenburn Hotel, responded to this review

Thank you for your review and I will make sure Vasile is aware of your lovely comments when he returns middle of next month. The hotel is closed at present but we will discuss the entertainment program with our host when he returns. Thank you again for your comments. More 

DERBYSHIRE,ENGLAND
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Our trip to the Glenburn Hotel was booked with Shearings, the parent company of Bay Hotels who run the Glenburn along with others.The trip was for three nights over the New Year, we also paid an upgrade for a sea view. Our trip was booked with three other couples and after two coach transfers we arrived at the Hotel. The... More 

Was this review helpful? Yes 2
The-Glenburn, Deputy Manager at Bay Glenburn Hotel, responded to this review

Many thanks for posting on our site. Sorry to see that your stay with us was disappointing and I will look in to the issues that you have raised. Thank you for mentioning the staff and the food we really appreciate it. Thank you again for your psoting. More 

Wednesbury, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for the new year was really looking forward as I spent Xmas here the year before, the food was excellent, service this time was disorganised, we had a waiter named Paul the year before, he worked hard, as he did this year, his tables never had to wait,, ours the head waiter had to keep asking us if... More 

Was this review helpful? Yes
The-Glenburn, Deputy Manager at Bay Glenburn Hotel, responded to this review

Thank you for your comments and big thank you for giving us such a great rating. I am sorry that parts of your stay was disappointing. It was myself that you spoke to about the room attendants and I have spoken to them about this. I will discuss with our host about the entertainment when the hotel re-opens. Thank you... More 

Lancashire, England
Contributor
11 reviews 11 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our Hogmanay Break. First the coaches: Although early, it arrived on time. Driver loaded the cases, and this is the last we saw of them until they were brought to our room. Excellent service. The coach was great, nice and roomy, tray, and reclining seats, great we thought. Started our journey to the meeting point where we were to pick... More 

Was this review helpful? Yes
The-Glenburn, Deputy Manager at Bay Glenburn Hotel, responded to this review

Many thanks for your posting. Sorry to see that your stay with us was not what you expected but we really do appreciate you taking the time to write your review. More 

Manchester
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just returned from a 3 day New Year break with Shearings to the Glenburn. The coach journey's were both fine as was the ferry crossings. The check in went unbelievably smoothly considering that 3 coaches arrived very close to on another. Our luggage arrived in the room quickly. Our room (313) was adequate without being overwhelming, I cannot understand why... More 

Was this review helpful? Yes 1
The-Glenburn, Deputy Manager at Bay Glenburn Hotel, responded to this review

Thank you for your review and lovely comments about the staff. You have mentioned the windows and yes your are correct but the Glenburn is a listed building so that is a no I am afraid. I am very sorry that you had so many issues with the shower and I will get maintenace on to that as soon as... More 

Derbyshire
Contributor
18 reviews 18 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We have just returned from a 3 night Shearings coach holiday which took in New Year's Eve. We were a party of 8 and stayed in rooms overlooking the bay with sea views. (At an extra cost) Our room was No 208. The room was absolutely filthy, the carpet was dirty and stained, wallpaper was dirty and peeling, dust webs... More 

Was this review helpful? Yes 3
The-Glenburn, Deputy Manager at Bay Glenburn Hotel, responded to this review

Thank you for posting your review on our site. My apologises that you stay was not what you expected. By all accounts the bedroom was not to the standard that you expected and yes we did experience high winds but as you are aware the windows are not double glazed. We have had a number of rooms refurbished but it... More 

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Additional Information about Bay Glenburn Hotel

Address: Mount Stuart Road, Rothesay PA20 9JP, Scotland
Phone Number:
Location: United Kingdom > Scotland > Argyll and Bute > Isle of Bute > Rothesay
Price Range (Based on Average Rates): $$
Number of rooms: 200
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Also Known As:
Glenburn Hotel Rothesay
Bay Glenburn Hotel Rothesay, Isle Of Bute

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