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BEST WESTERN McKenzie

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16180 Highland Drive, Mc Kenzie, TN 38201
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BEST WESTERN McKenzie
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BEST WESTERN McKenzie
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41 reviews from our community

Traveler rating
    14
    17
    8
    1
    1
See reviews for
19
3
4
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
  • All months
    (41)
  • Mar-May only
    (8)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (12)
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel was what we expected. Nothing fancy, kinda bare bones. Friendly staff, clean enough facility! For the price, we would stay here again. Perfect for just passing through! Breakfast is very light, just a warning!

Review collected in partnership with Best Western

Was this review helpful? Yes
Clarksville, TN, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In small town, the stay was very nice. Staff was co-operative and breakfast was also good. The internet was properly working. Very calm place to stay. Very nice decor in room too. Overall it was excellent stay.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BESTWESTERN16180, Front Office Manager at BEST WESTERN McKenzie, responded to this review

Thank you for taking time to do the survey on your stay. We are glad that your stay with us was pleasant. I will pass this along to our staff. By telling us what you liked and letting us know if there was a problem, we are hoping to exceed expectations for our guests. Once again thank you for taking... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

After a horrid, short lived stay at a hotel 60 miles away, we found this hotel. It is all that you could ask for in terms of cleanliness. The management and front desk clerk were extremely friendly. Management insisted that I see the rooms before we agreed to stay and we were pleasantly surprised. If you're looking for clean, this... More 

Was this review helpful? Yes 1
BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review

Hello Thank you for your wonderful comments. Our entire team will be so excited to see the recognition. Please contact me personally when your friends / family return to our neighborhood and I will handle those reservations for you. Thank you Paul Pat General Manager More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2015

WE have enjoyed our stay at this motel the two times we have stayed here. Friendly staff and clean rooms. The staff went out of there way to help us. Very good place to bring your family. We will be staying here again when we come back in the area.

Was this review helpful? Yes 1
BESTWESTERN16180, Front Office Manager at BEST WESTERN McKenzie, responded to this review

Thank you for taking time out of your busy schedule to fill out the survey on Trip Adviser. We appreciate your business and are thrilled that you enjoyed your stay with us. We can't wait to see you again. Thank you for staying with Best Western McKenzie. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 30, 2015

We had to stay in a smoking room because we were told all non smoking were booked which ended up not being true. The toilet paper roll holder was falling off of the wall. The sink was coming out of the wall. The room smelled terrible and the lighting was really bad. The breakfast area could only fit one person.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bestwesterntn, General Manager at BEST WESTERN McKenzie, responded to this review

Dear Amy Smith, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do understand your concern with having to have a smoking room, unfortunately we were booked with reservations that came in before your reservation and as quoted the... More 

Nashville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

The overall of the hotel and staff were very nice. Rooms were updated and clean. was nice having a recliner in the room. Only thing I wish is that "all" hotels would have softer beds. Most hotels now days have firm mattresses. So nothing unusual about this hotel. The owner was super nice.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review

Thank you for taking time out of a busy schedule to let us know that you enjoyed your stay here with us. We are very pleased to know that you would choose us again when in the area. Next time in the future when we change the mattresses we will use softer ones. Thanks Margie More 

Merrillville, United States
2 reviews
5 of 5 stars Reviewed February 18, 2015

Hard to find any "cons" at all with this hotel. Needed to get to a funeral in an ice storm. Booked the room online with their website. Pleasantly surprised with the updated rooms, cleanliness, and very comfortable beds. Probably the best night sleep I have had in a hotel! The people there were very kind and accommodating.If you use this... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review

Hi Thank you for your wonderful comments. Our entire team (Margie, Sarah ,Beverly & Vicky). will be so excited to see the recognition. Please contact me personally when your family return to our neighborhood and I will handle those reservations for you. I hope that the next visit will be on a more happier note. Thanks Paul Pat More 

Chattanooga, TN, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2015

In the area to attend a friend's wedding. Planned and booked a 2 night weekend stay. Ended up staying an additional night due to inclement weather. Staff was very nice during our entire stay. Room was clean and comfortable. Beds were good, but not great. Breakfast was ok, but nothing special. Internet service was good. Next time in area will... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review

Hi Thank you for taking time from your busy schedule to give the survey. Our entire team will be so excited to see the recognition. Please contact me personally when your family return to our neighborhood and I will handle those reservations for you. Thanks, Margie More 

Hollow Rock, Tn, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 16, 2015

I loved my stay and the wonderful staff, it was a comfortable stay and the handicap room was VERY nice. WIFI was nice to have and was very fast connect. When I asked for more coffee and towels, I was given them instantly, no waiting! Can't go wrong with this Best Western.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
bestwesterntn, Manager at BEST WESTERN McKenzie, responded to this review

Hello Priscilla We are glad to hear you enjoyed your stay, Margie , Bipin & team will be thrilled to see the acknowledgement. Thank you Paul Pat - General Manager More 

Clarksville, TN, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2015

This Best Western, McKenzie, TN has only 27 rooms, though they keep it very clean. Our stay was very pleasant. Staff and owner all are very cooperative and helpful. We reccomended this hotel in this small town.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bestwesterntn, Manager at BEST WESTERN McKenzie, responded to this review

Hello Kishore Thank you for your wonderful comments. Our entire team will be so excited to see the recognition. Please contact me personally when your friends / family return to our neighborhood and I will handle those reservations for you. Thank you Paul Pat General Manager More 

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