We have just returned from the worst trip ever. This hotel should be a 2 star rating at best. We arrived and to be fair the girl on reception was nice she checked us in ok although she did want a credit card to swipe and the debit card we offered was no good as it had to be a... more

The weekend we stayed was probably a bad gauge for this hotel as there was a wedding going on. However the service to those not at the wedding was pretty dreadful. The room had been cleaned but the toiletries and water hadn't been replaced. When we asked about this we were told that this was now company policy - which... more

The hotel is in a lovely location in a small village between Edinburgh and Glasgow, there was a bus top outside with a service into Edinburgh. We attended a wedding reception in the hotel and it was perfect. The grounds were lovely for photos, the meal was very good and the staff very helpful and attentive to every request. Our... more

I stayed at Macdonald Houstoun House last weekend for a wedding. My partner & I decided to stay 2 nights to really make a weekend of it. First impressions were fantastic. We drove up the gorgeous tree lined driveway and were greeted by a very friendly girl on reception who checked us in straight away, even though it was 2... more

We have just returned from a short four day break at the Huston Hotel. Having read some of the other recent comments prior to visiting I was somewhat uncertain as to what we would find. My uncertainties were totally unfounded. The Hotel is clean warm and very pleasant. The staff was friendly and very helpful. We were particularly impressed with... more

Just returned from a 3 night stay, hotel is a lovely building with beautiful grounds. The receptionist, Caroline, didn't particularly 'welcome' us but simply booked us in while displaying an unneccesarily aloof manner. Our room was freezing cold, huge, pleasantly furnished, but dusty. The bed frame, lamps, flooring, furniture were all covered in dust and cup rings from the previous... more

I called this hotel i am from customer service for one of biggest online reservation company i called this hotel as i had a small issue and wanted to clarify this with them and try to give them business basically its my job to book rooms for my customers this hotel staff is rude i got someone Called Caroline at... more

This hotel was recommended by the business I was visitng and I'm sure this used to be the best hotel for miles around, but my goodness it has rested on it's laurels since then! I arrived after a long 3 hour drive and had been looking forward to staying here as on the website it looked fabulous, on checking in... more

We were part of a large (wedding) party, and the hotel is obviously used to weddings, so it was strange that the concept of lots of friends staying overnight should so cause problems. They had managed to muddle up who was who, which rooms they were allocated to, etc. As a result, we did rather well, and got (I think)... more