This is the worst value for money I've ever experienced in the UK! The bathroom carpet (wall to wall in a bathroom?) was horribly mildewed and it was threadbare in the bedroom. I was told when I made the reservation that someone could pick me up from the pier, but when I called, I was told that the staff member... more

My aunt wished to return to Mull, having visited the island more than 50 times over 85 years! She had stayed at the Western Isles Hotel a few years ago & wished to return. We were not disappointed. Beautiful large bedrooms with fabulous views of sea & harbour. Food superb. Staff were crowning glory - all most helpful, going beyond... more

Having recently returned from a seven night stay at the Western Isles Hotel I must write to say that my wife and I had a very pleasent surprize after reading so many bad reports on these pages about the cleanliness and food. The new manager and his new staff are restoring the hotel back to its former glory. Everywhere is... more

We stayed in the Western Isles during August 2007. Arriving at reception, no staff were on duty - a friend of the hotel manager was standing in. The lobby was dirty, and there was an unpleasant odour pervading the hotel. In our room, bottles of Molton Brown soap and conditioner were provided - these had curdled. The TV aerial had... more

This hotel does not merit even 1 AA star let alone 3. We were booked in for 6 nights, we only managed 3! It was our honeymoon and although we were upgraded to a suite upon arrival, we were appalled by the service levels, standards and management of the hotel. The suite was dirty, the bed linen and towels were... more

This was once a great place to stay, however recently I'm afraid standards are in free fall. The rooms could use a good clean and generally the hotel is worn and tired. Such a pity because the location is fantastic. I can hardly believe how bad things ahave become. I would expect the AA / RAC/ Scottish Tourist Board will... more

Have just returned from a 2 night stay at this hotel and did not enjoy anything about it. We were in Tobermory on buisness and were really disappointed with the accomodation. The staff were unprofessional the breakfast just tasted like everything had been deep fried, the continental selection consisted of a couple of cereals, the coffee tasted like metal and... more

Fabulous location for a hotel. Unfortunately I thought the hotel was over priced for the standard it offered. Our bathroom tiles could have done with a really good scrub with bleach. Decor very tired and scruffy. The staff were a little thin on the ground the ones that were available seem to be run of there feet. more

Having made a booking for 20 of us I was worried after reading previous reviews of this hotel but happily we had a good time in tobermory .The hotel is old and a bit tired but the rooms are big ,warm and clean with hot water and loads of soft towels .We had a warm welcome ,the receptionist coped with... more