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All 1 Craignure hotels

Isle of Mull Hotel & Spa

3.0 of 5 Hotel   |   Criagnure, Craignure PA65 6BB, Scotland
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Isle of Mull Hotel & Spa
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Ranked #1 of 1 hotels in Craignure
A recent review
4 of 5 stars reviewed 5 days ago
stuart D Riyadh, Saudi Arabia
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  • Reviews (801)
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801 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

We went here as part of a coach trip. we were given a single room first with a single wardrobe which we couldn't access as it was too close to a pillar, and one tiny set of drawers. we were moved to the room that (apparently) we should have been given, but they had temporarily lost the key. When we... More

Was this review helpful? Yes 3
Buckinghamshire
Top Contributor
64 reviews 64 reviews
43 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed here as part of a group for 3 nights. Clearly a hotel complacent about getting money from group bookings-private guests getting much more attentive service especially at meal times. Food was ok, but waits of an hour and a half seemed the norm-with a waiter actually saying "you'll get served last". Pity they don't use the money to employ... More

Was this review helpful? Yes 3
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review

Hello., I am sorry your stay was a disappointment to you, I do wish you had asked to speak to me personally during your stay, if so much was not to your satisfaction to give me an opportunity to explain, assist and apologise. After the event, I can only advise that all feedback is read and action on when and... More

Riyadh, Saudi Arabia
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed one night in the last room available in the hotel. Very small room in the bowls of the hotel; bur we were very grateful for it. Comfy bed and nice views. The hotel is a bit dated but is also in a remote part of Scotland and not Mayfair, so all in all it is ok.

Was this review helpful? Yes 1
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review

Hi and thanks for your review, which I am sure will assist others when reading them. Hope you will return. regards Neal Goldsmith More

va
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is in need of a good cleaning and in need of maintenance, cobwebs and spiderwebs everywhere inside and outside the building, sagging ceiling acoustic tiles over the lobby stairwell, windows in need of a washing, etc. The food and drink service is chaotic and baffling. You can order drinks with dinner, but they are on a separate check.... More

Was this review helpful? Yes 1
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review

Hello. Thanks for your review, and I do apologise if some of our systems caused you any issue. Guests are asked on arrival if they wish to "swipe" their card to open an account for all purchases during their stay, in this instance everything is charged to you room and you only need to sign as you purchase. I can... More

Somerset UK
Top Contributor
156 reviews 156 reviews
68 hotel reviews
264 helpful votes 264 helpful votes
3 of 5 stars Reviewed 1 week ago

Having endured the Dark Island Hotel for three days it was a pleasant change to move to here. The bottom corridor and our room in particular (107) had a peculiar musty,damp smell and on entering I thought someone had been smoking there but I don't think it was that. The room itself was fine and everything worked but the bathroom... More

Was this review helpful? Yes 2
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review

Hello and thanks for your review. I am pleased that it seems overall you enjoyed your stay. With groups at the Hotel, the times are set by the tour operator, not the hotel, to fit in with trips etc, so sorry about this. regards Neal Goldsmith More

Fleetwood, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Another all to brief stay at this hotel. It is very comfortable, the staff friendly and the food very good. The hotel is very pet friendly, and Meg enjoys her walks round the garden. The views over the garden are lovely. this is an ideal hotel for exploring the island, and so handy for the ferry. Heartily recommended for some... More

Was this review helpful? Yes 1
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review

Hello, thanks for your lovely review, and so pleased you enjoyed your stay. Hope you will return soon and that your review will help others. regards Neal Goldsmith More

Glasgow, United Kingdom
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is in a great location, literally minutes from the ferry terminal. It's clean, tidy and has great views from the rear bedrooms, bar and restaurant. But in truth, it's looking tired. Decor is very dated and in need of a major refurbishment. With some modernisation, it could be wonderful but it would appear that the hotel is 'resting... More

Was this review helpful? Yes 2
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review

Hello and thanks for your review and comments., I am so pleased that overall you enjoyed your stay with us and I hope your comments will aid others. Kind regards Neal Goldsmith More

Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 4 days. Doesn't look much from the outside and the rooms could so with an update. However, rooms comfy and cleaned/restocked daily. Bar meals good and staff very friendly & helpful. Dogs very welcome and views out back were outstanding.

Was this review helpful? Yes 2
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review

Hello, thanks for your comment and feedback. Hope you return soon.. regards Neal Goldsmith More

scotland
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

You could be forgiven if you forgot you were in Scotland as the chap who checked us in/out had a very strong foreign accent and had difficulty understanding us and us him. All staff we had contact with, although pleasant were foreign..where have all the locals gone? We had a sea view room which was adequate if a little tired.... More

Was this review helpful? Yes 2
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review

Hello and thanks for your review., We do have an eclectic mix of staff, but of course many customers from overseas also, so this does mix well on the whole. Yes the steaks are all amazing glad you enjoyed. kind regards Neal Goldsmith More

Windermere
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We booked through Laterooms for two nights at this hotel. Had I paid full rate by booking with the hotel direct then this review would have been damning at best. Having received a confirmation from Laterooms but had heard nothing from the hotel, so I sent an email (which was presumably ignored) and then called them to check and reconfirm... More

Was this review helpful? Yes 2
Gen M, General Manager at Isle of Mull Hotel & Spa, responded to this review

Hello and thanks for your comments and review. I am sorry if you felt there was any confusion about your booking, but glad that all was ok. I see that overall your stay was satisfactory , and I do hope you that you will return in the future, when I am sure any negatives you had on this occasion, will... More

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Additional Information about Isle of Mull Hotel & Spa

Address: Criagnure, Craignure PA65 6BB, Scotland
Location: United Kingdom > Scotland > The Hebrides > Isle of Mull > Craignure
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Isle of Mull Hotel & Spa 3*
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Also Known As:
Isle Of Mull Hotel Craignure
Isle Of Mull Hotel And Spa
Hotel Isle Mull
Isle Mull Hotel
Isle Of Mull Hotel & Spa Craignure

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Sitting on the crescent of Craignure Bay with gardens that stretch to the water's edge, spectacular views across to the mainland can be enjoyed from every room or close by there are views of castles, beaches and the abundant sea life. Our new leisure center opened on the 1st March 2008. ... more   less 
Number of rooms
86

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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