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The Crown Hotel

13 Castle Street, Stornoway, Scotland
The Crown Hotel
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16 reviews from our community

Traveler rating
    8
    3
    4
    1
    0
See reviews for
1
5
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6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 18, 2014

I had been living on Barra for 5 years and had never explored Lewis further North.I struck out with my rucksack and no forward plan other than to get there and "roll in " .Money was no object and i had heard Stornoway was lovely so my spirits were high .I arrived just after six in the evening and it... More 

Was this review helpful? Yes 5
Glasgow, Scotland, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 17, 2013

I did not stay at the hotel, but the restaurant is a hidden gem. The food was excellent, especially if you like fresh seafood, and the waiting staff were first class, friendly and efficient. And all for very reasonable prices. They could do something to modernise or fresh up the interior, but don't let that hold you back from getting... More 

Was this review helpful? Yes 1
Inverness, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 25, 2013

Although I am not staying in this hotel only having an evening meal. The service has been first class and would highly recommend that anyone in Stornoway should pay a visit. I have eaten in this hotel regularly while on business and I have always been made welcome there is now been a change of management and they have managed... More 

Was this review helpful? Yes 2
PROPRIETOR2012, Manager at The Crown Hotel, responded to this review

Our pleasure~ It was an absolute delight serving you this week and look forward to your return, your feedback has been invaluable. Thank you, Tracey & Stuart More 

Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2013

I stayed here on business and was very, very pleasantly surprised. Decor in rooms and upstairs is outdated, but whole hotel was immaculate. Room was spotless and mine was spacious too. I thought the staff in this hotel were just brilliant and I was made to feel so welcome. The food was fabulous! I ate all but one night of... More 

Was this review helpful? Yes 1
PROPRIETOR2012, Manager at The Crown Hotel, responded to this review

Thank you very much for your brilliant review, you were an absolute delight and please come back, as I have stated in earlier reviews we had taken over October 2012 and we are trying to balance maintaining and improving what we have on offer and when the season quiets we hope to start updating the decor as it is obviously... More 

Scotland
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 23, 2013

We stayed there for a couple of nights when working on Lewis. The rooms and public areas are spotlessly clean with towels and bedding changed daily. All the staff I spoke to were friendly and helpful, we asked the night before for breakfast outside the normal hours and this was organised for us with no fuss. The cooked breakfast, served... More 

Was this review helpful? Yes 1
PROPRIETOR2012, Manager at The Crown Hotel, responded to this review

It was fabulous having your group stay with us your diversity was entertaining and interesting. Thank you for your comments made to Stuart personally as well as on Trip Advisor. It was a pleasure looking after all of you and we look forward to seeing you again next year. Sandra, our Bar Manager, takes an enormous amount of pride in... More 

Glasgow
Top Contributor
56 reviews 56 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 21, 2013

We were not resident in the Crown Hotel but went in for a bar meal early evening on 5th June 2013 while on holiday in Stornoway. The bar waitress was very friendly and helpful and we ordered our food and drinks. I had macaroni and cheese which was nice, and husband had steak pie and potatoes and veg. The potatoes... More 

Was this review helpful? Yes 1
PROPRIETOR2012, Manager at The Crown Hotel, responded to this review

Thank you for your praise, and we do appreciate your feedback positive & negative. I agree we do have lovely staff and they do their very best for The Crown. I would like to apologize for your disappointing meal, there is no excuse for average food. We source locally from W.J. Macdonald Butchers who provide high quality meat & poultry.... More 

Millport18
Top Contributor
116 reviews 116 reviews
55 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed June 8, 2013

Spent two nights here on a business trip. I find many of the hotels on the island are very tired. This falls into that category in some ways but is much less so compared to some of the other hotels in the area. My room was fine - comfy bed, quiet, shortbread with the tea making stuff. Bathroom a bit... More 

Was this review helpful? Yes
PROPRIETOR2012, Manager at The Crown Hotel, responded to this review

Thank you very much for your comments and that your stay with us was a positive experience. We endeavour to continue improvements to the hotel and do hope that your next stay with us is better than the last. I have passed your compliments to our Staff which we are very proud of. Until your next visit happy travels. Kind... More 

Dunfermline, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 13, 2013

Stayed here 10.04.13 my first visit to stornoway.Found the hotel to be very clean but dated,this added to the character of the hotel.The staff were very friendly and most helpful.The food was excellent and will most certainly be returning here for a long weekend in the summer.

Was this review helpful? Yes 1
PROPRIETOR2012, Manager at The Crown Hotel, responded to this review

Thank you for the very positive comments we are always so thrilled when we have new visitors to our establishment and they enjoy it, and we look forward to your return. Kind Regards, Tracey More 

Isle of Barra, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2013

We stayed here for 2 nights. We were made very welcome, the room was very comfy and we were given an extra heater incase needed. The breakfast was excellent. The hotel was very clean and the bed was very comfy, everything you need for a short stay in Stornoway. Also hotel is very central and not over priced!

Was this review helpful? Yes 2
PROPRIETOR2012, Proprietor at The Crown Hotel, responded to this review

Thank you to Cafe Kisimul for the wonderful review of their stay. We have often heard excellent comments about their establishment in Barra & when I get to visit the southern islands their restaurant is DEFINATELY on my list. We look forward to having you again in the future. Kind Regards, Tracey & Stuart Whisker **P.S For those reading our... More 

Invermoriston, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 9, 2012

This is just a gem in stornoway, yep the rooms look tired but i think that adds something to it, honestly the best food i have had in a long time its not pretintous, they aren't trying to be something your not its just ruddy good food. The added bonus of staying here is that a quick trot downstairs and... More 

Was this review helpful? Yes
PROPRIETOR2012, Manager at The Crown Hotel, responded to this review

Thank you for your fantastic comments as they are very important to us as we have just taken over management of The Crown. More improvements on the way...so we look forward to you return. So again a big Thank You! from all of us at The Crown. More 

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