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Country Inn & Suites Manchester

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126 Expressway Drive, Manchester, TN 37355
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Country Inn & Suites Manchester
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Country Inn & Suites Manchester
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82 reviews from our community

Traveler rating
    9
    15
    14
    17
    27
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29
19
7
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Galesburg, Illinois
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

We made reservation for this hotel for one night on our way home from FL. It was made through travelwebzachjohnson because we had a pet. It was clean but we did not get the KING room we paid for. We were told by the hotel staff when we checked in they could not give us a king room. They said... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Manchester, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Rooms were clean and staff were very pleasant. Very nice Breakfast and good selection. Can't eval Pool as it is an Outside Pool and I was there out of season. Only ran into two issues that could easily be resolved by simple maintenance and they are: 1: Luggage carts tires are flat with makes it both difficult to use and... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Fort Dodge, Iowa
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We needed just a place to stay on route to FL. Country Inn & Suites Manchester was just off the hwy. Did not notice outside noise. Clean. Price was great (even better if you book ahead online).--( For those who 'nick/pick' everything, you may want to go somewhere else-I noticed a slight snag in the older looking carpet!!--lol) If we... More 

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Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

I am a retired Registered Nurse, and Consumer and Healthcare Advocate. Although I now live with disabling Multiple Sclerosis, I have stayed at the very best hotels in the world; referring to Ritz Carlton's and Four Seasons. I stopped here in Manchester TN, while on my way to my son Thomas at Mountain Home AFB in ID. Unfortunately, after becoming... More 

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Smyrna, Tennessee
1 review
1 of 5 stars Reviewed March 19, 2015

My family usually stays at Country Inn & Suites so today I called to reserve a room at this one. First I was asked, "Can you call back within 5 minutes?" What a strange request. I waited a few hours hoping to get someone who cared on the line. The same young woman answered in a bored tone. Again, I... More 

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CarlsonRezidor, Online, Customer Support at Country Inn & Suites Manchester, responded to this review

We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service when making a reservation. To discuss your concern further, please contact Corporate Customer Care. More 

Weeki Wachee, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 28, 2015

Most country Inns are decent I was appalled at how the conditions were. Just dirty feeling wouldn't turn on heat was afraid to. Such a good spot to stop on my way to Indiana and back to florida but sad conditions. Please consider an uplift. Second time in 6 months I stayed and thought or hoped it had changed. I... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites Manchester, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of the hotel and your room during your stay, in regards to the heating and general appearance and cleanliness. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the... More 

O'Fallon, Missouri
Contributor
20 reviews 20 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 26, 2015

My husband and I stayed here a couple of nights ago on our way back home. This has to be the nastiest hotel I think I have ever stayed in. We stayed in another Country Inn & Suites on our way to our vacation destination and it was really clean with friendly people. THIS one I can't say the same... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites Manchester, responded to this review

Please accept our sincere apologies for the disappointments you experienced during your stay. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal in regards to your experience.... More 

Grantsburg, Wisconsin
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 21, 2015

Stayed here during an ice storm. The hotel badly needs updating and cleaning. No elevator to the second floor. Missing a light bulb in my room. All our beds squeaked, but they were comfortable. I wish Country Inns and Suites would have consistency in their chain of hotels. They can be lovely or can be dumps.

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites Manchester, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of the hotel and your room during your stay, including the lack of elevator, beds, and general cleanliness. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future. More 

Tampa, Florida
Top Contributor
195 reviews 195 reviews
35 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed January 26, 2015

I probably should rate this place poor but the beds were actually comfortable. We had stayed in a pet room (traveled with a family member's dog) - this is the first time I have ever stayed in a "pet room". The rooms had a slight odor but I guess that is to be expected with pet rooms. But the things... More 

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All across the U.S.
Top Contributor
104 reviews 104 reviews
39 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed January 15, 2015 via mobile

Stopped on way to the south. Country inns are usually pretty basic and clean. Had a room with two queen beds. Each bed squeaked when you sat on it or turned over at night. Mattresses really need to be thrown out and replaced. Breakfast typical of this chain but need to offer real 1/2 and 1/2 cream more. If not... More 

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CarlsonRezidor, Online Customer Care at Country Inn & Suites Manchester, responded to this review

Thank you so much for letting us know about your stay! We can certainly let management know that an order for cream will need to be placed, and especially, that their beds may need to be checked. We grateful that you chose our brand, and we hope to have you back in the future! More 

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