I made a reservation in order to attend a wedding at this hotel, but had to cancel my accommodation reservation well over two months before the date of the booking.
When I cancelled I was told that my deposit was non-refundable. This had not been mentioned on the call when I asked them to confirm their cancellation policy ("full payment...
More
Oh dear, Happy_Girl_1982, we’re sorry that you don’t sound very happy with us! We offer really preferential accommodation rates for Wedding guests and tell each Bride and Groom at the time of booking that deposits are non-refundable (sorry if they forgot to pass this on to you). As we also include this information on every individual confirmation letter/email sent to...
More
The quality and exeptional service in this resort was consistent throughout. Every single member of staff we engaged with clearly took pride in their work which was simply a breath of fresh air. The 5* cottages are highly recommended (note, they are a 20 minute walk from the hotel). The brasserie is a lovely dining experience with children, very relaxed....
More
Thank you so much for your superb review Karen_felvus, which really made our day! It’s really encouraging for all the staff to know when guests are happy with our service. We can’t wait to welcome you back to the Hydro – and don’t forget to take advantage of our complimentary ‘Freewheel’ bus service next time if you don’t fancy walking...
More
We just returned from a 3 night break at Crieff Hydro and highly recommend.
Loads of fun outdoor activities, relaxation choices, free (fun) childcare and everything you can think of onsite - which are the things that make the holiday!
The food is pretty average, but I reckon you always lose quality when you have quantity!
The beds were really...
More
Thanks for your balanced review LMar10. It's great to hear that our outdoor activities, free childcare and comfy beds struck the right chord with you all. Sounds like there’s still some room for improvement ‘though and your feedback is really helpful to us in identifying these areas. We hope to see you and your family again soon.
More
Having just stayed at this hotel for the weekend for a Christmas dinner dance I would certainly recommend it to everyone. The hotel resort has a great range of activities for all ages to keep you occupied and the surrounding scenery is breathtaking. The room was very good,spacious with all the usual accessories in it. The breakfasts and dinners were...
More
We were all thrilled to read your fantastic review Jacktoo and quite delighted that your Christmas break was so enjoyable. We just love receiving such resounding praise and your personal recommendation to others to come and stay at the Hydro is the icing on the (Christmas) cake for us all!
More
Spa day booking priced at £100. One treatment not available so reduced price to £80 each.
Arrived at hotel. Signage to spa poor. Finally parked up and went to Beauty Salon as requested. Receptionist directed us to the main pool reception where we would be given towel and robes. Slippers were not available and disposable flip-flops were given grudgingly only...
More
I booked online direct with Crieff Hydro on their £169.00 per night dinner bed and breakfast deal for my husband's birthday celebration. Perhaps I should have paid more attention to the small print, but for a 4 star accomodation I was expecting more.
The room...We arrived at 3pm and were given our room keys - the reception staff were all...
More
Zimboandcaz, we’re really pleased that you liked our staff, food, service and scenery, but so sorry that your stay was not absolutely perfect. When given the chance we’ll always try to allocate an alternative bedroom if possible or a find a quieter table for a romantic dinner. We’re very puzzled about the ironing board, as there’s usually one in every...
More
We have been going to Crieff for around 10 years now, the children love spending their birthdays there as a treat. We usually stay in the self catering lodges as we can take the dogs. The lodges are extremently well equiped, and very clean and spacious. The views are amazing. The activities are fabulous so many to do and we...
More
It’s always lovely to receive a great review from a longstanding guest such as yourself, CarolG and it seems like our self catering Lodges tick all the right boxes for you and your family. We’re hoping that you’ll like all the positive changes that we’ve made in the hotel over the years since you last stayed here. We look forward...
More
Just back from 2 night break at the hydro with my mum and aunt.We had a fantastic time .There was a problem with the room i reserved,my mistake, but the reception staff sorted it out promptly. All the staff we dealt with were friendly, polite and helpful.Our room was clean ,spacious and well appointed with lovely views(176)You wouldn't know there...
More
We’re bowled over by your wonderful review margaret g and delighted that you all enjoyed a relaxing ‘girlie’ break here at the Hydro. Our Reception Team was really pleased to read your lovely comments and the rest of your feedback was appreciated by all the staff. We’re glad to hear that you’ll all be coming back soon for more fun...
More
once again we had a fanstatic break at Crieff Hydro, from start to finish, all staff are brilliant and the meals were brill at both the meikle & the brasserie, our child had a brilliant time at big country and was crying in the car on her way home (bless her) she asked when we would be booking again as...
More
Oh SUZANC, it wasn’t our intention to make your wee girl cry when she left the Hotel ... but how sweet that she’s going to miss us all so much! Thanks for all your lovely comments and we hope you’ll come back to see us soon. There’s always plenty of fun at BIG Country for the little ones and lots...
More
Great food, amazing activities, and surprisingly well priced. Bar drink prices are reasonable, and there's a lot to do. Rooms were nice, spacious. Really good weekend getaway place or for work conferences, etc.
More
A short but sweet review HamishHaggishu, but we appreciated every word! Glad to hear we fared well in all respects and hope it won't be long before you return to the Hydro - for business or pleasure.
More
361 Reviews
383 Reviews
209 Reviews
