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The Imperial Exmouth Hotel

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The Esplanade, Exmouth EX8 2SW, England
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The Imperial Exmouth Hotel
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347 Reviews from our TripAdvisor Community

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Newquay, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Stayed here to do banking in exeter. Nearly moved to exmouth five years ago and on returning how glad we didn't. The reception at the hotel is like a cinema booking office no offers of help with luggage. Dropped off bags then straight to exeter and on return told by very abrupt young man that we could not have a... More 

Helpful?
1 Thank florence b
Luke Binks G M, General Manager at The Imperial Exmouth Hotel, responded to this review

Dear Customer, It was myself on Reception and I was far from abrupt but I apologise if you thought that I was. I did explain that we did not offer Bar meals while the Restaurant was in operation as we catering for 114 guests, each having 3 courses. I hope you enjoy for future travels. Kind Regards, Luke Binks General... More 

Portland, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Staying in January we were very pleased with a comfortable, warm standard room with immediate hot water. Parking was easy and the location excellent. It was very clean and staff were good. It is a shame, with such a lovely Victorian Hotel that the reception area is not more attractive. The breakfast was good but the evening menu is poor... More 

Helpful?
Thank angela498
Luke Binks G M, General Manager at The Imperial Exmouth Hotel, responded to this review

Dear Reviewer, Thank you for your feedback. I am pleased to read you enjoyed your stay with us. Every guest that books direct with us and our call centre is informed of the situations regarding the hotels accessibility. We have a special help desk that books and organises a guest stay if they have difficulties walking to ensure they have... More 

London
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here in January for a 5 day break after being transferred here from our original booking Eastbourne, this hotel is right on the seafront with extensive grounds with seating for a nice summers day. We found the hotel very clean and nicely furnished and decorated, we had a nice a very nice sea view room which we found... More 

Helpful?
Thank jontey
Luke Binks G M, General Manager at The Imperial Exmouth Hotel, responded to this review

Dear Guest, I am glad to read that you enjoyed your visit with us. Especially so, as it was not the original trip you had booked and planned for. Hope to see you again, Luke Binks General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago via mobile

Visited from 15 to 18 Jan. Hotel has recently been refurbished and all the decor is fresh and clean. Staff were very pleasant and did everything they could to please. Breakfast was particularly good. Everything fresh cooked to order and piping hot coffee. Bar prices were also reasonable. Had room 203 which is a corner room with dual aspect windows.... More 

Helpful?
Thank A TripAdvisor Member
Luke Binks G M, General Manager at The Imperial Exmouth Hotel, responded to this review

Dear Guest, I am so sorry to hear the central heating in your room was not working. On reading your review I contacted our local central heating engineer who has now rectified the issue. Please accept my deepest apologises, Luke Binks General Manager More 

London, United Kingdom
Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We are regular visitors to this establishment during the off season when we take the opportunity to attend to some local affairs. On this occasion we were disappointed with the standard menu which we would describe as typical Transport Cafe fare. However we opted for the up market menu which cost around £16.00 extra each and were well satisfied with... More 

Helpful?
Thank Calidad68
Luke Binks G M, General Manager at The Imperial Exmouth Hotel, responded to this review

Dear Guest, I am sorry that you don't think that the waiting staff are as good has before. However the comment cards customer's fill in each break would reflect a difference of general opinion as our new team have scored higher that the last team on both friendliness and service. I will pass your comments on regarding the menu's, as... More 

Exmouth, United Kingdom
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 23, 2015

The Imperial Hotel Exmouth is set in beautiful grounds, by the sea, and has excellent bar and lounge facilities for local people, or visitors. The main building is Victorian, and was well renovated some years ago, and the lounge and bar have exceptional views of the sea, and to the west, towards Brixham. The staff are friendly, the wines and... More 

Helpful?
1 Thank Judith A
Luke Binks G M, General Manager at The Imperial Exmouth Hotel, responded to this review

Thank you so much for the kind review Judith. I hope you pop back next time your in the local area. Kind Regards, Luke Binks General Manager More 

Stourport on Severn, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 15, 2015

We had a great relaxing weekend break at this hotel. It's in a brilliant location with the sea front just through the gardens and also close to town. We found car parking easy, we didn't reserve, but to secure a space you can book. The staff were all welcoming friendly and helpful and had a laugh with us, Andreea, Irene... More 

Helpful?
Thank organiser4
Luke Binks G M, General Manager at The Imperial Exmouth Hotel, responded to this review

Dear Guest, I am pleased to read that you enjoyed your time with us. I look forward to welcoming you back in the future. Kind Regards, Luke Binks General Manager More 

Torquay, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 13, 2015 via mobile

Great location for town centre and the promenade. Reception staff very polite and helpful. Room was lovely with a balcony facing the front. Restaurant menu looked good but decided to eat out as lots of good restaurants close by. Came back for a drink in the bar, usual high prices for not great wine and the entertainment wasn't particularly great!... More 

Helpful?
Thank JenJaz123
Luke Binks G M, General Manager at The Imperial Exmouth Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your review. I am sorry to hear that the entertainment was not to your liking and that you found the prices on the bar to be high. I would like to point out that the prices on the Bar are in keeping with the local area. I will investigate your... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 5, 2015

I really enjoyed my stay. The staff were polite and attentive without being over powering. My room was spotless every day (thank you Steffi😊). Lovely sea view, comfortable bed and a plentiful supply of Tea and coffee. Slightly disappointed that the wi-fi wasn't available in my room, however, it was easy to join in the the public areas. The lounge... More 

Helpful?
Thank Elaine C
Luke Binks G M, General Manager at The Imperial Exmouth Hotel, responded to this review

Dear Elaine, Thank you for your review. I am pleased to read that you enjoyed your time with us. Kind Regards, Luke Binks General Manager More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 16, 2015

Arranged visit to meet up with friends Stayed three nights Our rooms overlooked beautiful gardens with sea view Staff friendly and helpful The meals were presented well and quickly Different evening menu each day and tasted divine Warm comfortable and clean accommodation Very near to shops lovely park and railway station Enertainment only on three evenings per week

Helpful?
Thank Margaret B
Luke Binks G M, General Manager at The Imperial Exmouth Hotel, responded to this review

Dear Guest, Thank you for a lovely review and we would love to welcome you back in the near future. Kind Regards, Luke Binks General Manager More 

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