Arrived; no receptionist - bar man did his best. Were told we had to tell them what time we wanted breakfast - this is a big hotel not a B&B! Saturday morning - no hot water in room at all so could not wash or shower. Handyman manning reception, said he had to bleed the radiators? Receptionist finally spotted and... more

Just had 4 excellent days at the Imperial celebrating our Ruby Wedding.Wide choice of good food ,service at times a bit slow but who wants to hurry when sitting in their fabulous dining room with chandeliers that Del boy would love to get his hands on.We had one of the older,larger rooms with a sea view and waking up there... more

We spent our anniversary at the imperial on the weekend of the 23rd, we had not been to this hotel before and first impressions were very agreeable apart from the reception area, which on arriving from the car park you actually have to stand and look around not very welcoming, although the staff were very efficient, that is what we... more

I took my mother back to the Imperial for her 91st birthday. She was so excited as we have often stayed there. Her first remark was that the lounge was funereal in grey and beige.the chintz was so cosy and pretty. Loud music all over the place and she is deaf! We asked for room 32 as wea have always... more

We stayed here over May Day weekend and were quite impressed by the refurbishment - up to a point. The dining room and the lounge area have been modernised, but the lounge lacks plants etc., to soften the modernist approach. Entertainment seems to have been curtailed and guests expecting bingo/quizes may be disappointed. They only had entertainment one night during... more

My wife and I have used Shearings Hotels for many years, in fact we made seven visits in 2008. We have been to many of their hotels across England, Wales and Scotland. Our favourite has always been The Imperial at Exmouth. Shearings prices have always been reasonable and the Imperial staff wonderful. We decided to spend The New Year 2008/9... more

I have stayed here many times and I was looking forward to refurbishment of lounge and restaurant. I wasn't keen on the grey walls, grey carpet er and black wall-paper! My biggest disappointment was the condition of the room. New ward-robe, bedside tables, curtains and bedspread. However, the bathroom needed a good clean; the cistern leaked, the toilet was badly... more

Having stayed at the Imperial many times we keep going back for more. The staff are excellent - the best in any hotel we have stayed - they are courteous and helpful and always cheerful. The rooms (worth paying for sea view) are excellent as are the breakfasts. The dining room is very elegant and the lounge bar comfy. more

We have been to a Shearings Hotel twice before,both times to the Torbay Hotel in Torquay.Each time it was a 'Tribute' break so we were not expecting anything similar to that.However as the Imperial Hotel is quite a bit more expensive than the Torbay and it stated there would be entertainment we were rather dissapointed.Friday and Saturday nights they had... more