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Bay Grand Hotel

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Morton Crescent, Exmouth EX8 1BE, England
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Bay Grand Hotel
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Bay Grand Hotel
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313 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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Salisbury, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

This was our second visit to this hotel the first being several years ago. Noted big improvements to decor. The meals all excellent. Have been to lots of Shearing hotels up and down the country. Sometimes, needed to eat out and skip hotel meals. Not the case here. Also service excellent. Can only think this hotel has a good manager... More 

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Halifax, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Single room was adequate but bathroom very small, would not do for a large person.Everything was clean in the room which is the main thing. Well located on the sea front and easy access to harbour and town centre. Just a shame that the dining room is downstairs with no view out. Good value for money and food was reasonable... More 

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1 review
4 of 5 stars Reviewed 1 week ago

Thursday menu and 4 items on menu contained mushrooms next time I will bring in a pizza for my tea as I cannot eat the little blighters.Our waiter ,Zoltan is hard working, cheerful and attentive.A lovely lad and a credit to the hotel and his family back home Watch out as we will adopt him next visit .A pity the... More 

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grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thank you for taking the time to write a review, I will pass on your kind words to Zoltan. I am pleased to see you enjoyed your stay here with us at the Grand and look forward to seeing you again. Thank you Kenny. More 

West Midlands
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in room 30 which was in dire need of a refurb. Most of the toilet fixtures where loose including the shower. The room had peeling paint or patches in need of repair. The window only partially opened and faced a wall which made the room stuffy. On the plus side, the food was quite good and the staff... More 

Was this review helpful? Yes
grandhotelexmouth, Manager at Bay Grand Hotel, responded to this review

Thank you for your review, I will look into your comments with reference to your room, we do like getting feedback, We do have a refurbishment programme in place and this feedback helps us with that, I will pass on your kind comments about the staff to the rest of the team. Thank you. Kenny. More 

South Yorkshire, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was the second time I've stayed here on a Shearings coach trip but am afraid to say it will be the last. Back single room was shabby with no upgrades available. Carpet filthy - needs shampooing desperately. Suspicious looking stains on the cushion put on the single bed. Yuk! Food has got worse since my trip last year. I... More 

Was this review helpful? Yes 1
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Many thanks for your review, as I have previously said we do take all comments good and bad seriously and I will investigate your complaints and take any action where necessary. However I can only apologise that this time we did not meet with your expectations. Regards Kenny Sharp More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have visited this hotel several times over the past 10 years and it improves a little every time! This time it was a "rest and recuperation" break to also celebrate hubbies birthday and Fathers Day. I upgraded us to a Superior Sea View room and wow we were not disappointed. The view was sublime. The room was HUGE but... More 

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grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Always a pleasure to read reviews such as yours and I am really pleased you had a great break with us. Its good to receive all feedback as this helps us to continually improve. The superior and premier rooms are superb as are the views from all the front facing rooms. We certainly hope to see you again in the... More 

Wigan, England, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a great time at the grand nice room good food and friendly helpful staff.This hotel is right on the sea front and as lovely views,The hotel also had good entertainment the town was only a short walk away which boosted quite a few shops and several bars and pubs and places to eat.There is also the little train that... More 

Was this review helpful? Yes 1
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Many thanks for your review. I am pleased to see that we succeeded in all departments and you had an enjoyable holiday. Good food, entertainment and the bonus of friendly staff all make for a pleasant experience. Thankyou once again for posting your comments. Kind regards Kenny Sharp(General Manager) More 

London
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here on a 4 day break with Shearings and we were very happy with everything. On arrival our allocated room was small and had no view so we upgraded to a sea view room, which although still compact was worth the extra. Breakfast, chosen from a menu, was served by friendly polite staff. The entire trip was excellent value... More 

Was this review helpful? Yes 2
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

So pleased to hear you that were entirely happy with your short break. We are in a great location with superb views which make upgrading if it is possible to a sea view room worth the extra cost. I will pass on your kind comments to the restaurant staff. Hope to see you again in the future. Kenny Sharp (General... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 17, 2015

stayed at the grand last week with my mother. We went with shearings, and was a bit worried what the hotel would be like! but everything was great! The room had a lovely sea view, nice and quiet, and the bed linen looked brand new! The only thing that could be improved on, is an other wardrobe in the room,... More 

Was this review helpful? Yes 2
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thank you for your review. Glad to hear you enjoyed your stay with us. As you mention, it is always worth upgrading to one of our sea views rooms to take full advantage of our fantastic location. We hope to see you again in the near future. Kind Regards Kenny Sharp General Manager More 

Tamworth, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 16, 2015

I have just returned from a 4 day coach trip to The Grand Hotel with Shearings and my friend and I have had a really wonderful time our single rooms were excellent has they had been upgraded to a very high standard everywhere was spotless very clean the food was also very good there was a nice selection every day.... More 

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thank you so much for your amazing review. We are so pleased you enjoyed your stay with us and will look forward to welcoming you back. Kind Regards Kenny Sharp General Manager More 

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