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Bay Grand Hotel

Hotel website
Morton Crescent, Exmouth EX8 1BE, England
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Bay Grand Hotel
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Bay Grand Hotel
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289 reviews from our community

Traveler rating
    65
    116
    73
    23
    12
See reviews for
26
189
12
Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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  • English first
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English first
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    (289)
  • Mar-May only
    (71)
  • Jun-Aug only
    (65)
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    (65)
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    (88)
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Northampton, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

We booked a 3 night self drive break with Shearings. The day before travelling we were telephoned by Shearings, informing us there had been a few incidences of suspected Norivirus during the week. We could either cancel our booking, or change to a different hotel or proceed with our stay. We chose the latter, having been assured that all the... More 

Was this review helpful? Yes 2
evesham
Contributor
14 reviews 14 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

room not very clean black mould around bay window cobwebs on window and walls/no shelf in shower to put things on,not that there was room for one/black mould around bottom of shower door/lighting very dull/had to go and buy hangers for the wardrobe/but the food was good /the staff very good/but my pet hate is to see light fittings and... More 

Was this review helpful? Yes 2
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thank you for your review. Sorry to hear about the problems you encountered during your stay with us, I will be looking into your comments with reference to your room, and once again I am sorry we did not meet with your expectations, we do take all comments very seriously and appreciate your feedback as this helps us to improve... More 

keighley
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Just returned from short break at the grand hotel Exmouth .The room was certainly the worst room we have had in a bay hotel .Small ,very shabby and the bathroom to match .Would it be worth upgrading ? I think not as the food would be no better as a result .But the biggest problem was an out break of... More 

Was this review helpful? Yes 1
Stockport, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a a short winter brake at the end of last year with shearings it was a lovely hotel very clean food was great and the staff were very helpful, the coach was very. Comfatuble The rooms were fantastic we up graded to a better room and the price was great as well

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thank you for your review. I am very pleased to hear that you enjoyed your stay with us. We shall look forward to welcoming you back to us in the near future. Regards Kenny Sharp General Manager More 

Llandudno, Wales, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

all in all not bad. made some great friends.The hotel staff were excellent..especially the greek waiter...and Janet the receptionist and the bar staff especially Lya very efficient . Good shops... not a bad place to stay

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thank you for your review. Glad that you made some great friends and enjoyed your stay. I will pass on your comments to Janet, Lya and your waiter Sotiris. We hope that we will see you again sometime. Regards Kenny Sharp General Manager More 

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was our first visit to the Grand Hotel and hopefully not our last. Shortly after arriving the manager made himself known to us - what a pleasant change from those who stay in their office keeping a low profile. All staff at this hotel were very pleasant, polite and helpful. The choice and quality of food was excellent bearing... More 

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thank you for your review. Glad that you enjoyed your first of hopefully many visits to us. As the many other comments say we have very friendly and helpful staff and it is always appreciated when this is recognised. We will look forward to welcoming you back sometime. Regards Kenny Sharp The Helpful Manager. :) More 

Reading, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The Grand Hotel is right on the sea front so a sea view room is a must! we upgraded and had the premier room with a big bay window lovely,the down side with the room was it was a bit noisey at night as the entertainment lounge was right below room . Staff were helpfull special mention for our waiter... More 

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thanks for your review. I am pleased to hear that you enjoyed our Sea View Premier room. On booking your holiday it is always worth upgrading to our sea views rooms if they are available as you can take full advantage of our fantastic location. We do hope to welcome you back sometime to The Grand Hotel. Regards Kenny Sharp... More 

Lancashire, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

We have been on several shearings self drive breaks and always found them good value . this was our first visit to the Grand Hotel and the first time a manager has introduced himself, he was very obliging and helpful to all of our party.We had a lovely room it was very clean and comfortable the only negative was v.creaky... More 

Was this review helpful? Yes
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thanks for your lovely review. Glad you enjoyed you holiday with us. I will pass on your comments to the staff especially Zoltan. We shall look forward to your return visit to us. Regards Kenny Sharp General Manager More 

Plymouth, United Kingdom
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

just had a lovely weekend at the grand hotel. It was really good value for money. The decor a little dated but adequate. The rooms were a little small but very clean with nice bedding and towels. The staff were very friendly and helpful. Our waiter was Vali and he was so good and helpful and polite. The only thing... More 

Was this review helpful? Yes 3
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thank you very much for taking the time to post a review. I am delighted that you enjoyed your break with us. I will pass on your comments to Vali, the staff do love to get their names mentioned. Hope to welcome you back again in the future. kind regards Kenny Sharp( General Manager) More 

Greater Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 20, 2015

First time I have complained about Bay hotels, but the bedroom carpet very old and it had lumps and bumps which you could trip on, large crack in ceiling and down the window wall. The last time it was decorated must have been in the 1980s. Someone must have complained about the door handle so they had tied a piece... More 

Was this review helpful? Yes 3
grandhotelexmouth, General Manager at Bay Grand Hotel, responded to this review

Thank you for comments. We like to respond to all comments good or bad, first I would like to apologise for the carpet and the other things you have pointed out. I did have a look at the room and I am sorry these things were not sorted out for you during your stay. I was pleased to hear you... More 

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