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Exmoor White Horse Inn

Certificate of Excellence
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| Exmoor National Park, Minehead, Exford, Exmoor National Park TA24 7PY, England
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1 room 1 guest
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302 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Exeter, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This place does exactly what it says on website .. It oozes rustic charm. Whilst initially we were disappointed to be in the lodge, it was actually a great room, great furnishings etc with it's own out door space .. So all good. Owners and staff are friendly and welcoming, location great for walking, and exford whilst small has a... More 

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London
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stopped here for a riverside drink today. I was deeply disappointed when I asked what wine they had to be shown 2 wine taps with little choice. I opted reluctantly for a Chenin Blanc, more of a shameful plonk. My partner wished to pay by card. He was charged even for the use of a debit card even though... More 

Was this review helpful? Yes 1
PeterHendrie, Manager at Exmoor White Horse Inn, responded to this review

We were saddened to read your comments regarding your visit and would like to make it clear that there was obviously a misunderstanding with regards to what we have on offer in our Bar for our wine selection. We have three wine taps in the Bar which offer a selection of 8 Wines By The Glass, all of which are... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our car broke down half a mile up the road from this pub. Myself, my husband and our daughter were stranded at 11pm with no phone signal and a dead car. A lovely man stopped and called the owner of the White Horse to explain our situation and to find out if he had a room. He was so incredibly... More 

Was this review helpful? Yes 1
PeterHendrie, Manager at Exmoor White Horse Inn, responded to this review

True Exmoor Hospitality is what we pride ourselves on and we always like to think that we treat people in a way that we hope others would do to us. It was a pleasure to help you and try and take some of the stress out of your unfortunate situation. Thank you for all your kind words and we look... More 

Wareside
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We visited Exford last week and found ourselves eating here 3 times in five nights. Quite busy at times the steak and ale pie was fantastic and good portions. The steak was just right, medium rare was medium rare. The staff were so helpful and the barman very thorough . This is a restaurant hotel that is really customer orientated... More 

Was this review helpful? Yes 1
PeterHendrie, Manager at Exmoor White Horse Inn, responded to this review

Thank you so much. We really hope that people reading all the reviews here on Trip Advisor can see that this is what we really are: a Hotel, Restaurant and Bar that place great importance on customer service and satisfaction,offering quality and value for money, and going out of our way to make sure that all our customers leave here... More 

Bristol, United Kingdom
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in Honeymoon room which was roomy and well appointed. Generally Hotel seemed very well maintained which isn't always the case with older private hotels. Ate in the bar and Wednesday night carvery which was tasty and reasonable. Being in the middle of nowhere theres no cellphone service which may or may not be to your liking, but the hotel... More 

Was this review helpful? Yes 1
PeterHendrie, Manager at Exmoor White Horse Inn, responded to this review

Many thanks for taking the time to leave your comments, it is greatly appreciated. As far as the Wi-fi is concerned we have experienced problems covering all areas of a very large and old hotel but there are now very few areas in the hotel where there is no signal. However, we are reliant on a very small and old... More 

Ashford, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 5 nights in early August.The building as a whole is very picturesque sitting next to the river.Restaurant we only tried on the first evening and didn't find it very good,however the bar meals were far better value.We had room 19 a double that was well furnished and clean however the bed a standard double meant that... More 

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PeterHendrie, Manager at Exmoor White Horse Inn, responded to this review

Thank you for taking the time to leave your comments, all of which have been noted. With regard to the size of the room, unfortunately in a 16th century building some rooms do tend to be smaller than others, and hence we price accordingly, offering Classic, Luxury and Superior Rooms, The room you describe is one of our Classics, but... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I never write reviews and honestly think this must be a complete exception...BUT ... we just popped in for a meal... and had our drinks and food order speedily taken and pointed to a table we could have... We ordered two Venison pies which looked incredibly tasty just in their description. We sat down and within probably less than 2... More 

Was this review helpful? Yes 1
PeterHendrie, Manager at Exmoor White Horse Inn, responded to this review

We can't believe it either! To say that we were saddened by your review would be an understatement. We pride ourselves on offering great value for money alongside quality and true Exmoor hospitality, and it appears that we failed completely with regards to your visit.Chef's Exmoor Venison Pie is one of the most popular items on our Menu, and people... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The barman was trying to run the bar and kept nipping of to assist kitchen which meant build up at the bar. When finally served the drink was flat due to pouring it in a hurry. The drink was a bottled beverage which was meant to be sparkling when I complained I was told it was meant to go flat... More 

Was this review helpful? Yes 1
PeterHendrie, Manager at Exmoor White Horse Inn, responded to this review

We were saddened to read your comments and you can be assured that this is not the type of service and hospitality that our customers can expect. The relevant staff have been spoken to about this.Please accept our sincere apologies More 

Royal Tunbridge Wells, United Kingdom
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 26, 2015

We stayed here for 3 nights on a short break to Exmoor. It's a delightful setting next to the River Exe & the rooms are lovely - lovely furniture, comfortable beds and plenty of hot water (heated towel rails too - very nice). The staff were very friendly & went out of their way to make sure that we were... More 

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PeterHendrie, Manager at Exmoor White Horse Inn, responded to this review

Thank you so much for all your positive comments, it is greatly appreciated. We really hope we can welcome you back for a return visit in the near future. More 

Exmouth
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 22, 2015

We have stayed on Exmoor before, but never at the White Horse. The welcome was friendly as were all the staff. Our room was a superior double, which was fantastic with views across the village green. Well furnished with both settee and easy chair and squeaky clean. The breakfaast was excellent with buffet style and very good choice. We ate... More 

Was this review helpful? Yes
PeterHendrie, Manager at Exmoor White Horse Inn, responded to this review

Thank you so much for all your comments . We treat all feedback, both positive and negative, very seriously and we have passed your comments regarding vegetables on to Chef. We really hope we have the pleasure of welcoming you back in the very near future. More 

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