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Merton Hotel

Travelers' Choice award winner
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Belvedere Hill, St.Saviour JE4 9PG
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Merton Hotel
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Merton Hotel
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1,147 Reviews from our TripAdvisor Community

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Traveler rating
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    102
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (1147)
  • Mar-May only
    (254)
  • Jun-Aug only
    (543)
  • Sep-Nov only
    (310)
  • Dec-Feb only
    (40)
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Nottingham, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just returned from 5 days at the Merton hotel. When you pull up you wonder what you have let yourself in for as the exterior of the hotel looks a bit dated. Whilst this hotel is not newly built or recently refurbished, it is spotlessly clean and very well maintained. There are lots of places to sit downstairs in the... More 

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Dumbarton
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked a Merton Suite during a week long holiday with the grandchildren (11 & 13). Suites have the advantage of self catering status and suited our needs perfectly. Suite was spacious with a very comfortable zip link king size bed and 2 fold away bunks for the kids. The addition of free WiFi in the Merton Suites was an... More 

Was this review helpful? Yes 1
Glasgow, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

We have just returned from our 3rd visit to the Merton. Although we enjoyed our stay overall there are some things that the hotel could do to make us want to return. Here are our pros and cons pros 1. Good location and parking 2. Good pool complex 3. Good choice of restaurant, food and staff good. 4. Good lobby... More 

Was this review helpful? Yes 2
Seymourgroup, General Manager at Merton Hotel, responded to this review

Thank you for your feedback after your stay with us. It is extremely important for us to receive feedback in order for us to improve our standards. Your comments, both positive and negative have been taken on board and action will be taken as required. We look forward to welcoming you back to the Merton Hotel and Jersey once again... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just back from another great stay! Staff helpful and friendly and nightly entertainment is always fantastic. Make use of the Aquadome while you're there too! Good choices available at the restaurant but dishes are getting a little samey after five years of repeated visits.Thanks must go to Lee,David,Agi,Peter and the waiting staff.

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Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

This is our second stay at The Merton Hotel and just like last time a fantastic stay. A non- fussy clean and comfortable room, excellent service in the restaurant (we stayed on a hb basis) . The waiters and waitresses always have a smile and are very polite, these guys seem to work incredibly long hours. Lovely food which was... More 

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Scottish Borders, United Kingdom
Level Contributor
8 reviews
3 of 5 stars Reviewed 4 days ago NEW

This hotel is what I would call average. One problem was with the wifi - each guest is given one hour of wifi per day for free, if they wish to exceed this limit, they can do so, but it comes at a cost. This is ridiculous because the hotel's website appears to advertise free wifi, but fails to express... More 

Was this review helpful? Yes 1
Seymourgroup, General Manager at Merton Hotel, responded to this review

Thank you for your comments and feedback about your stay. The wifi in the hotel is free for 60 consecutive minutes per day and can be extended for a faster connection for a small fee. This is made very clear on our website. I apologise if you felt mis-lead. Thank you for your positive comments regarding our staff - we... More 

Birmingham
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel has a lot of good points but does need some tweaking to make it better. It could be a gem of a place to stay but read on… The staff are friendly and efficient and all seem more than happy to help. We had a couple of problems in one of the rooms and these were sorted out... More 

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Seymourgroup, General Manager at Merton Hotel, responded to this review

Thanks very much for your comprehensive feedback on your stay. Firstly, I must apologise but we did have a problem with the movie channels during your stay and this had to result in us replacing the server that provided the movies. Unfortunately this took a few days due to the nature of the specialist equipment. Your comments regarding sound in... More 

Tonbridge, United Kingdom
Level Contributor
7 reviews
5 of 5 stars Reviewed 5 days ago NEW

This hotel has it all. 3 great restaurants, wifi, suites with amazing views complete with kitchen areas and the FlowRider. Easily the best hotel in Jersey no question. The staff are always happy to help, any problems (which are a rarity) are dealt with swiftly and the pool is to die for.

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Bognor regis
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We recently stayed at the Merton hotel in Jersey and I have to say that it really was a fantastic hotel, very clean tidy and helpful. We stayed on a bed and breakfast stay, rooms were of a very good size,comfy beds, and breakfast was lovely everything you could ask for. Great facilities for children to keep them entertained which... More 

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Scotland, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This is our third visit to the Merton my son is now 16 yrs old and we stayed 1 week half board. The last time was 2 years ago, the high standards hasn't changed. The cleanliness, variety of food for breakfast and dinner, the pool area gym and changing rooms are all excellent. To my surprise the concierge John and... More 

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Hotel Review Summarization

What travelers say

  • Very good(26)
  • St Helier(24)
  • Swimming pool(13)
  • Evening entertainment(12)
  • Buffet style(11)
  • Star room(9)
  • Half board(7)
  • Kid Club(6)
  • Great time(5)
  • Howard Davis park(5)
Questions? Get answers from hotel staff and past guests. Ask a question

552 photos of this hotel

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Hotel & grounds (30)
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Room/suite (10)
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Family/play areas (3)
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Pool/beach area (12)
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Dining (8)
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Videos (3)
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Other (36)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (35)
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Double Bunk Bed Room (41)
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Durrel Suite (70)
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Pool (58)
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Restaurants and Bars (42)
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The Hotel (31)
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Triple Connecting Room (29)
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Twin Bunk ADA Accessible Room (39)
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Twin Family Suite (53)

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Bathroom (1)
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Room/suite (3)
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Dining (9)
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Pool/beach area (2)
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Hotel & grounds (9)
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View from room (1)
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Other (13)
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