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Merton Hotel

Certificate of Excellence
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Belvedere Hill, St.Saviour JE4 9PG
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Merton Hotel
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1,248 Reviews from our TripAdvisor Community

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Canterbury, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Fabulous hotel, great if you have kids-extremely child/kids friendly hotel, including the restaurants . The apartments are clean, chic and spacious. The Aqua dome is prefect if you have kids as it's just across the hotel. In 1 word-excellent, relaxing family holiday at a brilliant hotel.

Helpful?
Thank Chris K
County Antrim, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great hotel great food staff are great and in the middle of the town great spot will go again everybody is willing to help ,and you can get a good nights sleep as all goes quiet make sure you use the buses which are really cheap and real handy to use .the selection of food in the hotel was amazing... More 

Helpful?
Thank Reid1986
Jersey
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Excellent quality apartments with first class customer service. Perfect location, spotless accommodation and the staff and duty managers were outstanding- nothing was too much trouble. Free parking and use of pool even though the hotel was shut for the winter. On site laundry facilities and the apartment was a good size for a family of 3/4. Would definitely stay again... More 

Helpful?
2 Thank SherryJersey
Jersey, United Kingdom
Level Contributor
10 reviews
2 of 5 stars Reviewed December 22, 2015

Luckily the we had been bought vouchers to spend the afternoon there because if I had paid the expensive admission fee I would have demanded a refund. The swimming pool was very cold, there was not a single thing working - no flumes, no lazy river, nothing ! it was Autumn so outside was too cold and the rides too... More 

Helpful?
Thank Scubachick B
Seymourgroup, General Manager at Merton Hotel, responded to this review

Thank you for your comments and feedback. The lazy river feature we have runs intermittently throughout the day but would never be off for a whole hour at a time. It is a shame you did not mention this to a member of our team at the time. Our flume would have been open every day in October between 10am... More 

Stockport, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 10, 2015 via mobile

This was my third visit to the Merton and it did not disappoint. Our flight from Manchester to Jersey was changed from 11 am to 7am so I rang to see if we could have our rooms early. We arrived at the hotel at 8.30 am and the rooms were ready and we could go into breakfast. The staff as... More 

Helpful?
1 Thank Christine F
Powys, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 1, 2015

Just returned from a 4 day shopping trip to Jersey, it was fantastic especially as it was Black Friday weekend. We stayed at the Merton hotel on half board and from the moment we arrived until the day we left the staff could not do enough for us from the ladies on reception to the waiting staff in the restaurant.... More 

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Thank jerseygirls2015
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 14, 2015 via mobile

Myself and two colleagues stayed at this hotel for business for 3 nights. The rooms are fine if not a little dated but fit their purpose. There is no air conditioning in any of the hotel rooms and I had to use a fan each night at the end of October. The breakfast is great, good facilities for families. A... More 

Helpful?
1 Thank louise s
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 9, 2015 via mobile

This hotel is nice enough. The staff are friendly and helpful, it's clean and comfortable with good amenities for families. However, a couple of things let it down. First, as the title suggests, the whole complex was so hot it was extremely uncomfortable. The reception staff have a fan going constantly because they are too hot but seem to think... More 

Helpful?
4 Thank Seventyseven78
Aberdare, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 7, 2015

We have just spend 6 days at this hotel,what a great place the buffet food was excellent and the Bonetti's restaurant was worthy of a Michelin star Hotel spotlessly clean,staff very obliging, my grand children were in the Aguadome most of the time good range of entertainment for adults and children The 6 of us thoroughly enjoyed our stay

Helpful?
1 Thank Terry J
Hemel Hempstead, United Kingdom
1 review
5 of 5 stars Reviewed November 2, 2015

This hotel is simply superb. From someone who has stayed at 5 star hotels across the world I would not say that lightly. We booked last minute for half term as an alternative to going all inclusive abroad. We did not expect it to be so much fun. The staff are brilliant and cannot do enough for you. We were... More 

Helpful?
Thank Neil D
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