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All 33 St. Helier hotels

The Monaco Hotel

Parade Road, St. Helier JE2 3PL
Hotel amenities
  • Overview
  • Reviews (13)
  • Photos (4)
  • Amenities
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The Monaco Hotel
Ranked #32 of 33 hotels in St. Helier
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13 people have reviewed this hotel

Traveler rating
    2
    1
    2
    0
    8
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Families
0
2
3
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Tacoma, Washington
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 27, 2010

There was broken glass hiding in the filthy carpet. I cut my heal and had to go to a clinic to get it removed. I returned to the hotel, put the glass shard on their reception desk, and told them it was payment in full! They muttered some vulgarity as I turned away and left. VISA disputed the charges; I... More

Was this review helpful? Yes 5
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 18, 2010

ok, let's start with the positive side ... now let me comment on the negative side. On arrival the scruffy man on reception twice messed up my credit card transaction - bad start. While he was sorting that, I noticed a can of lager lurking on the reception desk - not a good image. Went to my room via the... More

Was this review helpful? Yes 6
KendL
1 review
3 of 5 stars Reviewed June 20, 2010

We stayed at the Monaco Hotel in June 2009 and 2010. I can only speak as I find, which is if you want a hotel where you feel at home, with staff who are truly interested in you, this is the one. We have stayed at this hotel before and I would have no hesitation in staying here again. We... More

Was this review helpful? Yes
Guernsey
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 26, 2010

We got what seemed like a good deal for a weekend break travelling from Guernsey but nothing could have prepared us for this hotel. Despite having no complaints about the food or service the room was disgusting, dirty and smelly with a very uncomfortable noisy bed as well as freezing! We came back late at night as we couldn't stand... More

Was this review helpful? Yes 3
cornwall
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 16, 2010

It was more like Faulty Towers Manager needed to attend a customer care course asap. We were greated by the so called owner dressed in jeans and wearing a trilby hat who was down right rude and with a big attitude, my friends had to change rooms because the bedding was disgusting and shower filthy. The hotel advert is a... More

Was this review helpful? Yes 1
London
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 19, 2009

This 'hotel' is one of the worst places I have ever stayed. Staff were rude and unhelpful, the room was filthy: curtain and towel rail were hanging off the wall, TV screen had been smashed, filthy filthy pillows which stank, stained dirty carpets, and hairs all over the bathroom. The wall paper in the hall had also been half ripped... More

Was this review helpful? Yes 4
london
1 review
5 of 5 stars Reviewed October 19, 2008

verry good hotel staff was nice and kind food realy good and managers couple their are such a nice people we would recomended this hotel to everybody

Was this review helpful? Yes
Co Kildare Ireland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 13, 2008

Myself and a large group of friends in a choir were allocated this hotel for the Jersey music festival. While the hotel was clean and the food was ok the staff were very unhelpful. We had great difficulty getting the bar opened at all and it closed very early. Also the service was so slow with only one person behind... More

Was this review helpful? Yes 1
west midlands
Contributor
14 reviews 14 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed August 18, 2008

After reading the other reviews were very apprehensive at staying at this hotel. They are STILL updating and our room was still in the 60's! The shower had no screen so all the water ran everywhere in the bathroom - thus leaving a terrible musty smell all day long! As our room looked over the courtyard could hear people talking... More

Was this review helpful? Yes 1
Kent
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed August 10, 2007

We booked this hotel through Jersey.com The hotel owners have been very clever with their photos showing only the refurbished parts of the hotel. We were first allocated room 28. The fixtures and fittings were old fashioned and very tired, The floor sloped down and groaned and creaked with every footstep but not as much as the bed which left... More

Was this review helpful? Yes 6
MonacoHotel, owner at The Monaco Hotel, responded to this review

The Monaco Hotel is under new ownership and the new managers are Gordon and Chris Sorley. There is in place a rolling programme to update bedrooms, etc. All evening meals are cooked to order in our friendly dining room. We welcome new and old guests alike and look forward to meeting you all. Please do not hesitate to contact us. More

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Additional Information about The Monaco Hotel

Address: Parade Road, St. Helier JE2 3PL
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Price Range (Based on Average Rates): $$
Also Known As:
Monaco Hotel St Helier
The Monaco Hotel Jersey/St. Helier

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Amenities

Bar / Lounge Free Breakfast Restaurant Wheelchair access
Number of rooms
163
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